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Stores > Vitacost
  • Vitacost Vitacost Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      27295
    •  
    • BUSINESS HOURS
      8 a.m. - 7 p.m. ET, Mon.-Fri. & 9 a.m. - 6 p.m. ET, Weekends
      GENERAL PHONE
      800-381-0759
      FAX
      n/a
    • SUPPORT EMAIL
      CustomerSupport@Vitacost.com
      SUPPORT PHONE
      800-381-0759

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.08/10 9.08/10
    Chance of future purchase: Rating 9.54/10 9.54/10
    Shipping & packaging: Rating 9.44/10 9.44/10
    Customer service: Rating 9.42/10 9.42/10
    Return/Replacement policy: Rating 9.37/10 9.37/10
Voice your opinion! Review Vitacost by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-10-17

Satisfied

"I'd like to order Vitacost, the product is decent and reliable. And their customer service is better than other online mall without too many process."


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Verified Customer
Rating 10/10
5/5
2017-10-17

Candy

"Ordered, got 20% off, delivery was fine"


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Verified Customer
Rating 10/10
5/5
2017-10-16

user friendly

"the online system is user friendly"


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Verified Customer
Rating 10/10
5/5
2017-10-16

Vitacost rocks

"They have what I need, delivery is fast, and accurate, if they don't get it right, they make it right."


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Verified Customer
Rating 8/10
4/5
2017-10-16

Fast and accurate delivery at a good price

"Fast and accurate delivery at a good price."


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Verified Customer
Rating 8/10
4/5
2017-10-16

A Bit Manipulating

"When I search for a product, I sometimes feel as if you are trying to force certain products on me rather than showing me the whole result of my search. For example: I like vanilla protein powder, but each time I search for it everything but what I'm after comes up. Because of this I once ended up with one that wasn't stevia sweetened and had no vanilla in it. Another time I ended up with the worst product ever - stinkin organic protein powder. That lousy organic one never dissolves no matter what I did. When I search for a product, show me everything at once with all the same manufacturer options side by side. Don't try to guess what I'm after or force something on me."

Rep reply posted Oct-18-2017

A rep from Vitacost, VitacostCS, has responded

“I am so sorry you've gone through that! Next time, I want to kindly point out the Filter options on the left side of the page. When you're searching for an item like protein powder, simply type "protein powder" in the search bar -- then, you can narrow down the products by flavor, brand, serving size, etc. there on the left. I hope this helps, and if not, just shoot me your questions at customersupport@vitacost.com. Thanks for reaching out! --Shannon, VC Customer Advocacy Associate :)


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Verified Customer
Rating 10/10
5/5
2017-10-16

Vitacost review

"User friendly online purchase.
What I like most is that every time I order from Vitacost the merchandise is shipped very fast.
"


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Verified Customer
Rating 10/10
5/5
2017-10-16

amazing experience!

"Easy, Got everything I needed and then some, shipped quickly, was exactly what I ordered... all in all fantastic! "


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Verified Customer
Rating 10/10
5/5
2017-10-16

Vitacost Review

"I have ordered from Vitacost several times and their service is always excellent."


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Verified Customer
Rating 10/10
5/5
2017-10-16

excellent!

"good service.
satisfied!!
"


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Verified Customer
Rating 10/10
5/5
2017-10-16

Great vitamins, super fresh at excellent prices.

"Vitacost has great prices and super fast delivery. The products are of excellent quality and are super fresh. No dust collecting of these bottles in a sunny store front.

I’ve been a repeat customer for over four years spending about $100 a month. I have never had a bad product or slow delivery.

Free shipping and rotating discounts help the already great prices become unbeatable.

If you take supplements you need to become a vitacost customer.

"


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Verified Customer
Rating 10/10
5/5
2017-10-16

Great products & service

"Received everything on time and exactly as ordered"


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Verified Customer
Rating 8/10
4/5
2017-10-16

Good Service

"Good service and free shipping. Decent prices and this was my first experience with Vitacost and I will be back. Coupons are great too, just didn't give 5 stars because I wish the shipping would go a little faster."


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Verified Customer
Rating 10/10
5/5
2017-10-16

Quick Accurate Service!

"When we experienced a life-challenging event, we needed to obtain good nutrition at a reasonable cost. Vita cost has been one of our "go-to" places, and met our needs, quickly and with quality products.
Thank You Vitacost!
"


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Verified Customer
Rating 10/10
5/5
2017-10-16

great experience

"easy to use website
good value
"


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