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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Vitacost Vitacost Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 130 Lexington Pkwy. Lexington NC
    • Contact: Customersupport@Vitacost.com
    • Phone: 800-793-2601
    • Customer Support: 800-793-2601
    • Business Hours: 9am-9pm est.
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.26/10 8.26/10
    Chance of future purchase: Rating 8.63/10 8.63/10
    Shipping & packaging: Rating 8.28/10 8.28/10
    Customer service: Rating 7.90/10 7.90/10
    Return/Replacement policy: Rating 8.39/10 8.39/10

42,390 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"good service,good product, reasonable prices
"


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Verified Customer
Rating 10/10
5/5

"Very quick return on all my orders!! I've been surprised to see the package already at my house!!"


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Verified Customer
Rating 10/10
5/5

"
Vitacost has a very user friendly website that was easy to navigate. They have a variety of products and companies to choose from with fast delivery and excellent packing, shipment and delivery .
"


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Verified Customer
Rating 10/10
5/5

"Website very user friendly when placing my order. My vitamins, etc... arrived INCREDIBLY fast. I don't buy from you as frequently as I would, simply because it takes too long for them to arrive, therefore they have more time to be damaged in the heat during travel time. This past order arrived in the same time as a typical Amazon Prime order would take. If Vitacost could virtually guarantee this quick of shipping, I would likely be doing all my supplement ordering from you! Thanks!!!!! Good job Vitacost!"


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Verified Customer
Rating 10/10
5/5

"I like your products. So I orden them in spite of that it takes two weeks, al least, to get home. Most of them are for my Sister ( Inmaculada)! She has got ELA and we think they Will be good for her. Thanks. Isabel "


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Verified Customer
Rating 10/10
5/5

"Your product shipped very quickly and was packed greast."


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Verified Customer
Rating 10/10
5/5

"I placed an order and it was delivered the next day! Don't know how they do this but I love Vitacost! Best prices and fast shipments and a great selection. Customer Service is the best I have ever worked with and I do a lot of buying on line!"


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Verified Customer
Rating 8/10
4/5

"My shipment was missing 1 of the 4 bottles of children's probiotics I ordered but I never got around to calling anyone about the issue. "

Rep reply posted Jul-02-2015

VitacostCS, Vitacost rep has responded

“Hello Tara618!

We're sorry to hear that we missed shipping one of your healthy items! I'm more than happy to take your order details and resolve this for you as soon as possible. Please send me an email at CustomerServiceVC@Vitacost.comĀ at your earliest convenience. I look forward to hearing from you soon!

Kind Regards,

Brittany M.”


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Verified Customer
Rating 8/10
4/5

"When I place an order, I expect the company to fill it correctly, and do it the first time. You did just that - keep up the good work!"


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Verified Customer
Rating 10/10
5/5

"We live overseas and it is helpful to get products we were used to in the States. We have had several orders so far and have been very satisfied so far."


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Verified Customer
Rating 10/10
5/5

"Ordering was easy and service was wonderful!"


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Verified Customer
Rating 10/10
5/5

"Prompt delivery. Everything ok."


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Verified Customer
Rating 10/10
5/5

"The website is extremely easy to use, unlike so many these days."


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Verified Customer
Rating 10/10
5/5

"Fast delivery! Good quality products, especially love the Walden Syrups."


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Verified Customer
Rating 10/10
5/5

"Order was received very quickly and packaged very well."


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Vitacost is a merchant member
Vitacost participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,850 merchant members.