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Stores > Vitacost

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Vitacost Vitacost Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 130 Lexington Pkwy. Lexington NC
    • Contact: CustomerSupport@Vitacost.com
    • Phone: 800-381-0759
    • Customer Support: 800-381-0759
    • Business Hours: 8 a.m. - 7 p.m. ET, Mon.-Fri. & 9 a.m. - 6 p.m. ET, Weekends
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.39/10 8.39/10
    Chance of future purchase: Rating 9.05/10 9.05/10
    Shipping & packaging: Rating 8.79/10 8.79/10
    Customer service: Rating 8.51/10 8.51/10
    Return/Replacement policy: Rating 8.21/10 8.21/10

47,437 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-03

hello from Turkey

"
Although rapid and robust international transportation, Thanks....
"


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Verified Customer
Rating 10/10
5/5
2016-01-27

vita order

"Glass bottles were part of the order and all were received intact"


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Verified Customer
Rating 10/10
5/5
2016-01-24

Canadian very grateful for Vitacost!

"Very grateful for Vitacost! Living in Canada & having a little girl with celiac, we have very few choices for gluten free food & personal products. Sure we must pay more with the exchange rate, but when your child gets to enjoy delicious foods like those from Schar, Better Batter, Chebe, etc., it's worth it!
I trust Vitacost; delivery is prompt & when they don't meet expectations, they fix it. One of my parcels had a bottle of shampoo bottle leaking, even though it was probably due to elevation pressure in the airplane, they took care of everything immediately. I didn't even really file a complaint, I just completed a customer satisfaction survey. They refunded my money & sent me a new bottle of shampoo.
It's also nice to know that when you shop at Vitacost, what you pay is what you pay; you're not billed upon delivery with unexpected duty fees or W.H.Y...
"


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Verified Customer
Rating 10/10
5/5
2016-01-19

"Received a couple wrong items in my shipment, but they quickly shipped me the correct product without having to return the incorrect items!!"


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Verified Customer
Rating 6/10
3/5
2016-01-19

Not Fun

"Vitacost needs to fix their search engine to recall the previous item searched."

Rep reply posted Jan-21-2016

VitacostCS, Vitacost rep has responded

“Hello naturesgi5!

We're so sorry you had a less than ideal experience shopping Vitacost.com. I will be sure to pass your feedback on to the appropriate departments, so we may learn from this and improve our operations. Please know that our Customer Service is always eager and ready to help. You can contact them 24/7 at CustomerSupport@Vitacost.com. Thank you for choosing Vitacost.com. We hope to better serve you in the future.

Kind Regards,

Brittany M.”


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Verified Customer
Rating 10/10
5/5
2016-01-18

Triple times Triple Rating!

"Excellent products, a gazillion products, exceptional service, mega fast delivery and best prices.

"


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Verified Customer
Rating 10/10
5/5
2016-01-17

Me and my pygeum

"I was extremely satisfied with the ordering process. It was easy and I received my product in a timely manner. No hassles at all. I am so pleased with the process and price and subsequent healthy results that I am going to keep ordering the same product on a permanent basis unless Vitacost comes up with something even better."


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Verified Customer
Rating 10/10
5/5
2016-01-14

VitaFlash!

"My orders are always on time, accurate, and customer service is awesome as well."


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Verified Customer
Rating 10/10
5/5
2016-01-13

Super-fast Shipping and Delivery To Australia

"My first buying experience from Vitacost was a great one. I highly recommend anyone living in Australia to give them a try as well. I'm extremely happy with the product that I purchased, and will definitely be purchasing more in the future. Thanks for the PERFECT transaction Vitacost."


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Verified Customer
Rating 10/10
5/5
2016-01-13

Love this site!!

"I've been shopping with vitacost for a long time and I've saved countless dollars all along the way!! I'm stunned by the prices of the same items I get at vitacost when I'm at looking at other stores. I'm so grateful to have access to this site and get the things I need without paying so much!! I've turned so many people on to vitacost I feel like I should be paid a commission. I have used the friends and family thing a few times but it takes effort so I think people often don't want to do it:( My orders are always delivered in a timely fashion and packaged well. The one time I had an issue the customer service rep. was very helpful. The quality of the products has always been great. I'm a satisfied customer:)"


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Verified Customer
Rating 10/10
5/5
2016-01-11

"I am very satisfied with Vitacost."


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Verified Customer
Rating 10/10
5/5
2016-01-10

"Had exactly what I wanted and received it right on time. Good customer service ! !!"


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Verified Customer
Rating 10/10
5/5
2016-01-09

"I love Vitacost. I have depended on it for almost 2 years now for excellent skincare options, gluten free alternatives, pure essential oils, and more! It is definitely ahead of its time, like a health food Amazon.com. Thank you :)"


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Verified Customer
Rating 10/10
5/5
2016-01-08

"excellent products and delivery. Thank You!"


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Verified Customer
Rating 10/10
5/5
2016-01-07

"I absolutely love your service and your variety of products! The prices and sales are pretty awesome, too! :)"


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Vitacost is a merchant member
Vitacost participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,638 merchant members.