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Stores > Vitacost
  • Vitacost Vitacost Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      27295
    •  
    • BUSINESS HOURS
      8 a.m. - 7 p.m. ET, Mon.-Fri. & 9 a.m. - 6 p.m. ET, Weekends
      GENERAL PHONE
      800-381-0759
      FAX
      n/a
    • SUPPORT EMAIL
      CustomerSupport@Vitacost.com
      SUPPORT PHONE
      800-381-0759

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.03/10 9.03/10
    Chance of future purchase: Rating 9.52/10 9.52/10
    Shipping & packaging: Rating 9.42/10 9.42/10
    Customer service: Rating 9.41/10 9.41/10
    Return/Replacement policy: Rating 9.39/10 9.39/10
Voice your opinion! Review Vitacost by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-07-23

Wonderful

"A great experience, competitive pricing "


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Verified Customer
Rating 10/10
5/5
2017-07-23

Shop for your Health-wise products here.

"Great selection of health products. I shopped with an eye to health consciousness and also in a way to maximise my discount and free shipping offers. My shipment arrived in about five days or less. I was not tracking, because I expected this kind of service. Availability of products was for me, 100%. I thank my association for making this benefit available."


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Verified Customer
Rating 10/10
5/5
2017-07-22

Excellant

"Great service. Always a pleadure"


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Verified Customer
Rating 10/10
5/5
2017-07-22

always consistantly excellent

"Everything I have ever ordered has been of excellent quality, and has arrived very quickly. The refund policy is very, very good."


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Verified Customer
Rating 6/10
3/5
2017-07-22

Vitacost doesn't know how to ship glass containers

"I had ordered 4 glass jars of honey. When the package arrived, 3 of them were broken. They had packaged 2 jars together with the paper wrap/cushion and only one layer. They squeezed the jars in to the box with no other cushioning or the words "Fragile" stamped on the box. Needless to say, that was the cause of the breakage. This has me at 1 star rating for the company.

I wrote to customer service and told them what happened. I mentioned how the glass containers were wrapped and said that I was surprised that their people in shipping do not know how to properly wrap glass containers for shipment. I also mentioned to them that the shippers they used, more than likely were just throwing the box around to get it delivered. They responded and would send out 3 more jars of honey. They were also going to inform their shipping department of my observations in their protection of glass containers. The 3 jars arrived at my home unscathed. I'm adding 2 stars for the customer service I received. I would have liked it if the order had been intact the first time.


"

Rep reply posted Jul-24-2017

A rep from Vitacost, VitacostCS, has responded

“I am so sorry about that damage in your original order. This was certainly not our intention, and I do wish to apologize. Unfortunately, after packages leave our fulfillment center, there is always a chance that damage and shifting may occur in transit during the shipping process, which is why we constantly revaluate current packaging attributes. We recently discontinued our use of bubble wrap, replacing it with a more eco-friendly alternative -- 100% post-industrial recycled GeƤmi paper which is biodegradable, recyclable, sustainable, and reusable. Since then, our reports show that the amount of products reported as damaged during the shipping process has significantly decreased. Glad to hear that you have been assisted with a replacement, and again, please do let us know any time there is an issue -- we're always here to help! --Shannon, VC CSR :)”


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Verified Customer
Rating 10/10
5/5
2017-07-22

quick and correct

"Quick and correct. Good quality every time, will shop again."


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Verified Customer
Rating 10/10
5/5
2017-07-22

Purchase

"Very pleased with product"


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Verified Customer
Rating 10/10
5/5
2017-07-22

Products and fastest shipping

"I could not believe how fast my order came to my door!
And the products were such good quality and nicely priced,
especially the tuna fillets. When I had an issue, you solved it as
fast as you shipped it!
Thank you
Sharon Godwin
"


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Verified Customer
Rating 10/10
5/5
2017-07-22

Health Promotion

"Very reliable service and extremely convenient."


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Verified Customer
Rating 10/10
5/5
2017-07-22

I love ordering from here!

"Vitacost is always reasonably priced, has good sales, ships for reasonable costs to Canada, and packs the stuff safely, and it usually shows up in under a week to Canada. Love it!"


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Verified Customer
Rating 10/10
5/5
2017-07-22

Quick response

"They reply email in details and quickly"


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Verified Customer
Rating 10/10
5/5
2017-07-22

always the easiest web site to use, best products available, and mails fast!

"Always good products, love the BOGOs', variety of manufactureers to choose from, well packaged with care, and shipped fast! I am so glad my Ophthalmologist recommended Vitacost to us! Quality is the best and prices are competitive. Thank you!"


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Verified Customer
Rating 10/10
5/5
2017-07-22

Easy

"Love the products and the price - ordering is easy! Thank you!"


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Verified Customer
Rating 10/10
5/5
2017-07-22

Excellent

"Very good of price and past "


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Verified Customer
Rating 10/10
5/5
2017-07-22

I Love Vitacost!!

"Great products and always great service!!!!!"


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Vitacost participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,383 merchant members.