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  • Vitacost Vitacost Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 130 Lexington Pkwy. Lexington NC
    • Contact: CustomerSupport@Vitacost.com
    • Phone: 800-381-0759
    • Customer Support: 800-381-0759
    • Business Hours: 8 a.m. - 7 p.m. ET, Mon.-Fri. & 9 a.m. - 6 p.m. ET, Weekends
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.91/10 8.91/10
    Chance of future purchase: Rating 9.69/10 9.69/10
    Shipping & packaging: Rating 9.38/10 9.38/10
    Customer service: Rating 9.41/10 9.41/10
    Return/Replacement policy: Rating 9.67/10 9.67/10

54,354 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-26

Best Plan Ever

"What a great experience ordering through Vitacost, thank you all so much for what you do! I love ordering from here and having SO many options!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-26

Got What I Wanted

"Once again everything I ordered was delivered in a timely manner. Easy to navigate site and arrived in only a few days. I'll be back."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-26

Good handling of the fish oil!

"I've had some trouble with ordering fish oil before online (leaks, etc.), but this time it worked out fine! I like Vitacost's biodegradable packaging (no bubble wrap or peanuts) and it seems to work great. "


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Verified Customer
Rating 10/10
5/5
2016-09-26

Top-notch service & products

"I love Vitavost! They have so many products and keep adding new ones. Prices are great and delivery is fast, what's not to love?"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-26

VitaCost is the Best!!!

"Love all the products I have tried at VitaCost. Shipping is always very fast, and VitaCost will take care of any problems you have with out any trouble. I am hooked on VitaCost and will continue to use them."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-26

Terrific as always!

"Everything was so easy. My favorites list makes the ordering so easy. Prices & selection are great."


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Verified Customer
Rating 10/10
5/5
2016-09-26

Had the product I wanted and I got free shipping!

"This is the first time I used Vitacost, and based on the products and service, and also a quick reply to an email I sent to them, I will certainly ordered from then again."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-26

Confidence restored!

"I was using another mail order vitamin site to get products for my pet.
Time came to reorder and to my dismay the product was no longer
available. Stress! So I began to search the internet for the same
product and found it on your site. Now I have the assurance that my
pet's need are taken care of. Thanks!!!
"


lbhughes1944's Avatar

Verified Customer
Rating 10/10
5/5
2016-09-26

"Great service and great prices... And quick delivery....."


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Verified Customer
Rating 10/10
5/5
2016-09-26

more than did their job !

"usually, when I order on line there's a 50/50 shot that the supplier will screw something up. Not this time ! Everything was there and ahead of schedule. I got exactly what I ordered. And, what is usually the least noticed part, was amazing. The packaging was the best of any company which I have ordered from. If I had ordered fresh eggs, you could have dropped the box off a 20 story building and opened it to find them all intact. I ordered items in glass, so they were even safer. Thanks for the extra effort and taking pride in doing the least glamorous part of the job so well ! "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-26

happy customer

"super products, quick shipping, great packing and user friendky web site.

cheers:)
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-26

won over by

"I was thrilled to find these on a great price, so i was able to order a sufficient amount! The packaging was extremely well packaged. It all shipped in decent timing. Over all my dogs loved them. "


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Verified Customer
Rating 10/10
5/5
2016-09-26

Very satisfied with my purchase

"Very satisfied with my purchase from Vitacost."


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Verified Customer
Rating 10/10
5/5
2016-09-26

Can't get much better than this!!!

"I love ordering from vitacost because I get my items very quick and also have everything I need. Thank you vitacost. Don't know what I would do without you "


No Avatar

Verified Customer
Rating 4/10
2/5
2016-09-25

Late delivery, no explanation,no notification, no apology

"I placed the order on 08/26. It was supposed shipping out on 08/28. However I did not rceive the order until 09/13. There is no explanation, notification or apology of what is going on. It confused me , and I had to make a phone to find out the 09/13 is my 08/26 order with totally different ordering number. I think your company can and should have better communication with customers when things like this happen."


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Vitacost participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,633 merchant members.