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Stores > Visual Apex
  • Visual Apex Visual Apex Elite Status
    • ADDRESS
    •  
    • BUSINESS HOURS
      7am- 5pm PST
      GENERAL PHONE
      800-883-7495
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@visualapex.com
      SUPPORT PHONE
      800-883-7495

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.64/10 9.64/10
    Chance of future purchase: Rating 9.29/10 9.29/10
    Shipping & packaging: Rating 8.93/10 8.93/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 9.00/10 9.00/10
Voice your opinion! Review Visual Apex by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-03-03

Great projector!

"Only concern was with delivery. It was supposed to be signature required but it was left on my porch. Super glad it wasn't snagged by someone. "

Rep reply posted Apr-05-2017

A rep from Visual Apex, VisualApexInc, has responded

“Thank you for the review! We are very sorry it was not shipped with a signature required and we will look into this. Thank you!”


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Verified Customer
Rating 10/10
5/5
2017-02-25

Great customer service

"Easy ordering and great customer experience."


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Verified Customer
Rating 10/10
5/5
2017-02-11

Love it!

"Love it family members came over and said they thought they were watching a high definition television."


Rating 10/10
5/5
2017-02-02

Great purchase and price

"I was very happy with the quick delivery and price of the projector I purchased through Visual Apex. I will buy from them again."


Rating 10/10
5/5
2017-01-26

Repeat customer tells brother and adult son about Visual Apex

"I first order a projector for Visual Apex when we built our current house about nine years ago. The Optima DLP projector which we bought from them exceeded our expectations, and was a fraction of the price we had anticipated. The customer service from Visual Apex was excellent both through deliver and during the years of use. The projector was still working well when we recently took it down. We replaced it with another Optima projector (HD28DSE), again ordered from Visual Apex. Once again delivery and support have been the very best."


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Verified Customer
Rating 10/10
5/5
2017-01-23

They delivered again!

"I originally purchase my projector and screen combo with visual apex, and it was no coincidence when it came time to purchase a replaced lamp I decided to go with the again. It did not hurt that they were cheapest place to purchase the OEM lamp either.

Thanks again!
"


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Verified Customer
Rating 10/10
5/5
2017-01-23

Great Product, Great Service

"Terrific experience overall. Technical Support was VERY helpful up front when I called to discuss projector options and features before the purchase. Unit was quickly shipped and performs amazingly. "


Rating 10/10
5/5
2017-01-19

Top Notch Products & Service

"You don't want to just buy stuff, you want the total viewing experience, right? Visual Apex keeps that all in mind. They don't want to simply make a sale, they want you to be completely satisfied with your purchase. From the first time I called to verify packages I found online, I could tell they were different. First of all, they knew what they were talking about regarding equipment I would need to set up a theater in my basement. They steered me away from spending too much on things that wouldn't enhance my viewing experience. They also explained where a couple of bucks more on a certain item or two would make a big difference. The prices are the best and the products I bought, Epson Home cinema 5040UB and the largest fixed frame screen, are rated highest by every reliable source online. Don't waste time or money shopping Best Buy and dealing with kids who just read manuals or think you are saving money with another online store. Make it easy and get the right items the first time with Visual Apex. Sorry if this smells like an advertisement (I own an agency, but these guys are not clients); I am writing the truth! Shipping was on time and packages were well protected."


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Verified Customer
Rating 10/10
5/5
2017-01-04

"Great customer service, fast shipping. I'm a repeat customer."


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Verified Customer
Rating 2/10
1/5
2017-01-01

Pricey Mart

"I am so thankful that they were unable to deliver my product. After buying from them, I stumbled across a competitor that was $170 cheaper than Visual Apex. I bought a lamp from them, as well. While Visual Apex was just getting around to emailing me that they could not fulfill my order, their competitor had already delivered their product. To top it off order was placed late Christmas Day (Sunday) night and product was delivered by competitor by Tuesday afternoon. "

Rep reply posted Jan-31-2017

A rep from Visual Apex, VisualApexInc, has responded

“We are sorry this happened. Unfortunately we did not have that lamp in stock any longer, and were told by our suppliers Panasonic is not manufacturing it any longer, so we could not source it. Sometimes our prices aren't the lowest, but we are happy you were still able to get a replacement lamp for your projector. Thank you”


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Verified Customer
Rating 10/10
5/5
2016-12-22

"Prompt delivery. Good price. Efficient processing."


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Verified Customer
Rating 10/10
5/5
2016-12-17

Visual Apex Customer Service and Product Review

"I originally ordered a 3020R from Visual Apex. It came not working. This may have been caused by the shipper. In either case I called Visual Apex customer service. They were friendly, and down to earth. They offered to send out a new unit, but that particular one was not in stock and I was enthusiastic to have a projector soon. The representative told me about the next higher model the 3500R. She offered it with free 2nd day shipping and a reduction in the price to compensate me for my troubles. The unit came and worked perfectly. I was more than satisfied with my purchase. I was happy with the price and quality of what I purchased. Even more importantly though, the knowledge and friendliness of the sales and customer service will bring me back again."


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Verified Customer
Rating 10/10
5/5
2016-12-13

Awesome Service

"Visualapex was awesome initially onsite it said available mid December they received the product early and delivered ahead of schedule. I would definitely recommend them and am personally going to purchase additional items from them."


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Verified Customer
Rating 10/10
5/5
2016-12-05

Best projection decision ever!!

"After researching what I needed for my needs ordering my Optoma projector from Visual Apex could not have been an easier or pleasant experience.
Best price, express 2 day shipping, and the extra throw in's during Cyber week. I'm a happy camper.
Thanks Visual Apex, GREAT JOB!!!
"


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Verified Customer
Rating 10/10
5/5
2016-12-04

Got what i wanted

"Delivered and working as promoted. Adding the mount was a closer."


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