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Stores > Visual Apex
  • Visual Apex Visual Apex Elite Status
    • ADDRESS
    •  
    • BUSINESS HOURS
      7am- 5pm PST
      GENERAL PHONE
      800-883-7495
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@visualapex.com
      SUPPORT PHONE
      800-883-7495

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    Online Ordering

    • checkmark icon Online Ordering
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    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.38/10 9.38/10
    Chance of future purchase: Rating 8.13/10 8.13/10
    Shipping & packaging: Rating 8.44/10 8.44/10
    Customer service: Rating 8.57/10 8.57/10
    Return/Replacement policy: Rating 6.88/10 6.88/10
Voice your opinion! Review Visual Apex by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-23

Epson Replacement Lamp

"Easy online ordering, fast shipping and item was as described! A+++++"


Rating 10/10
5/5
2017-04-18

7.2Hookup

"This was a great investment and price competitive. I had a wonderful purchasing experience, and very pleased that I chose Visual Apex to fulfill my equipment needs to complete my home media room. Shipment tracking was to the letter and everything arrived on time and very well packaged. I will certainly purchase again and very pleased w/ the product selection...Top Quality. I really appreciated the great customer focused experience and satisfaction. Great customer service really does still exist – and it's online at Visual Apex. "


MichaelFrazier's Avatar

Verified Customer
Rating 6/10
3/5
2017-04-15

Good selection of products and accessories

"The store seems to have a good selection of products and accessories but shipping is pretty slow. It's been 7 days since I placed my order and still no screen. I was expecting my order by this past Friday just in time for my birthday party and guest but no! The only thing I received were some accessories and my projection mount. Turns out that larger items ship separate thru DHL and you probably won't get the separate ship notification or tracking #. Customer service was knowledgeable and informed me of this issue when I called looking for the rest of my order. They have pretty good prices on certain items and their own line of projection screens rated well with a few industry reviewers. If your in no hurry for your purchase then I fully recommend this site."

Rep reply posted Apr-17-2017

A rep from Visual Apex, VisualApexInc, has responded

“Michael - Thank you for your comments, it should have been clearly stated on the website that the Electric Screen would ship separately and through DHL which does take longer, but is for the good of the screen itself so as not to cause damage. However, i see this is not clearly stated and we will go back through and make some necessary updates. Again, thank you for your comments, and we hope you enjoy your new screen!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-04-11

Great Product Great Price !!!

"I had been researching the epson 3020 for a few months now and VA had the best price I even called and spoke to Carl in the sales department and he reassured me that it was a great projector I will do business again"


No Avatar

Verified Customer
Rating 2/10
1/5
2017-03-31

Paypal credit card processing is a mess.

"Paypal merchant processing a disaster"

Rep reply posted Apr-05-2017

A rep from Visual Apex, VisualApexInc, has responded

“We are very sorry if you encountered difficulties with any of our payment processes. We were not aware of any issues with your order, but would be glad to review the problem. Thank you”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-03-28

Very pleased but shipping accessories shipped later then 2 days was very disappointing

"I bought a Epson 2045 with a free mount and HDMI cord. I actually am very pleased with the projector and it's great it comes with that mount and HDMI for free. The thing that bothered me though was it said "2 days shipping" well the projector shipped in days but the mount and HDMI did not. I thought that was a joke and when I called visual Apex they claimed it was said in fine print. I told them then why isn't their a option to ship the mount and HDMI in 2 days. Their is literally no option for that shipping. So basically the shipping for everything is deceiving because how can you use your projector without a mount? In summary great deal on the projector with the free mount but deceiving on getting the full setup in 2 days."

Rep reply posted Apr-05-2017

A rep from Visual Apex, VisualApexInc, has responded

“We are very sorry for any miscommunication in this matter. We will review how the shipping is stated on our website and do our best to communicate this effectively for all customers. Thank you and we are glad you are enjoying the projector.”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-27

Probably the best quality screen out there, and affordable too!

"excellent, excellent screen and frame!"


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Verified Customer
Rating 10/10
5/5
2017-03-08

Epson 5040 ube

"It was better than I thought"


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Verified Customer
Rating 8/10
4/5
2017-03-03

Great projector!

"Only concern was with delivery. It was supposed to be signature required but it was left on my porch. Super glad it wasn't snagged by someone. "

Rep reply posted Apr-05-2017

A rep from Visual Apex, VisualApexInc, has responded

“Thank you for the review! We are very sorry it was not shipped with a signature required and we will look into this. Thank you!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-25

Great customer service

"Easy ordering and great customer experience."


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Verified Customer
Rating 10/10
5/5
2017-02-11

Love it!

"Love it family members came over and said they thought they were watching a high definition television."


Rating 10/10
5/5
2017-02-02

Great purchase and price

"I was very happy with the quick delivery and price of the projector I purchased through Visual Apex. I will buy from them again."


Rating 10/10
5/5
2017-01-26

Repeat customer tells brother and adult son about Visual Apex

"I first order a projector for Visual Apex when we built our current house about nine years ago. The Optima DLP projector which we bought from them exceeded our expectations, and was a fraction of the price we had anticipated. The customer service from Visual Apex was excellent both through deliver and during the years of use. The projector was still working well when we recently took it down. We replaced it with another Optima projector (HD28DSE), again ordered from Visual Apex. Once again delivery and support have been the very best."


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Verified Customer
Rating 10/10
5/5
2017-01-23

They delivered again!

"I originally purchase my projector and screen combo with visual apex, and it was no coincidence when it came time to purchase a replaced lamp I decided to go with the again. It did not hurt that they were cheapest place to purchase the OEM lamp either.

Thanks again!
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-23

Great Product, Great Service

"Terrific experience overall. Technical Support was VERY helpful up front when I called to discuss projector options and features before the purchase. Unit was quickly shipped and performs amazingly. "


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