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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: customerservice@visualapex.com
    • Phone: 800-883-7495
    • Customer Support: 800-883-7495
    • Business Hours: 630am - 5pm PST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.17/10 9.17/10
    Chance of future purchase: Rating 9.63/10 9.63/10
    Shipping & packaging: Rating 9.00/10 9.00/10
    Customer service: Rating 9.87/10 9.87/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

412 Customer Reviews

Rating 10/10
5/5
modified review posted

"Easy ordering process. Quick shipping of a large, abnormally sized box. Product arrived well packed. This is my second order from VA, and both have been great. Contact with staff there via email is responded to promptly as well."


Rating 10/10
5/5
modified review posted

"We haven't put the projector up yet but it arrived when they said it would. The mount was on backorder but still arrived in a timely manner."


Rating 10/10
5/5
modified review posted

"Prompt service. Item delivered ahead of schedule with very competitive pricing.
Have purchased two projectors and various bulbs over a six year period with same excellent results each time.
Highly Recommended.
"


Rating 10/10
5/5
modified review posted

"You did what you said you would do. That's very hard to get these days.
Thank you
"


Rating 10/10
5/5
modified review posted

"These people ROCK! I was a first time HD Projector buyer and they answered all my stupid questions. Thank you very much for a 5 Star buying experience!!"


Rating 10/10
5/5
modified review posted

"Great...very helpful! Absolutely no problems. Very smooth transaction."


Rating 10/10
5/5
modified review posted

"Excellent Delivery times and better products."


Rating 10/10
5/5
modified review posted

"smooth transaction, quick delivery"


Rating 10/10
5/5
modified review posted

"Out of all the online retailers I have dealt with in the past couple of years Visual Apex has made it to the top of my list for highest satisfaction, time of delivery, accessories included and the best deal I could find on the Internet. I've already recommended them to several friends. "


Rating 4/10
2/5
modified review posted

"The ordering process online was fine and the package price was the best around. However, because everything ships in different boxes it was difficult to track on UPS because each box had a different tracking number and all said required signature, however the biggest most expensive item did not require the signature, and now we are waiting on the last item to arrive (which was outside of the shipping dates) and are unable to install because we don't have all of the parts yet. A bit frustrated at this point. "


Rating 2/10
1/5
modified review posted

" I'M Dissatisfied because i do not receive the item I purchase. The promise date of delivery was not followed."


Rating 2/10
1/5
modified review posted

"Ordered projector 11/29 they had ship date as 12/8 today is 12/10 and no tracking . Email from them said over sold would ship 12/10 well 9:30 EST no Email to say it has shipped or another date. If it is not here Friday there will be no one home to sign for it next week, this is why we ordered it on 29th because they insisted on signature. I am thinking I may cancel order.

Frank Perkins
"


Rating 10/10
5/5
modified review posted

"It was quick and easy and everything was as advertised. My only complaint is that they didn't list the sales tax until after I paid for the order."


Rating 10/10
5/5
modified review posted

"In November, I ordered a Optoma projector and 110" screen through their telesales agent (Karl). It was a great experience, and Karl was very knowledgeable of the product, and even offered some advice. Everything was shipped on time and in great condition. Would work with them again in a second!"


Rating 10/10
5/5
modified review posted

"Ordered it, received it, all's good. 144 inch screen I purchased."


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