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  • Visual Apex Visual Apex Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: customerservice@visualapex.com
    • Phone: 800-883-7495
    • Customer Support: 800-883-7495
    • Business Hours: 630am - 5pm PST
    • Fax: n/a

    Payment options

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    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
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    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
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    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
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Verified Customer
Rating 10/10
5/5
2017-02-11

Love it!

"Love it family members came over and said they thought they were watching a high definition television."

This review was modified by littlelupe76 on February 14 2017 12:30:16 AM

Rating 10/10
5/5
2017-02-02

Great purchase and price

"I was very happy with the quick delivery and price of the projector I purchased through Visual Apex. I will buy from them again."

This review was modified by ahsparks on February 07 2017 12:00:21 AM

Rating 10/10
5/5
2017-01-26

Repeat customer tells brother and adult son about Visual Apex

"I first order a projector for Visual Apex when we built our current house about nine years ago. The Optima DLP projector which we bought from them exceeded our expectations, and was a fraction of the price we had anticipated. The customer service from Visual Apex was excellent both through deliver and during the years of use. The projector was still working well when we recently took it down. We replaced it with another Optima projector (HD28DSE), again ordered from Visual Apex. Once again delivery and support have been the very best."

This review was modified by Radiam on January 31 2017 12:01:00 AM

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Verified Customer
Rating 10/10
5/5
2017-01-23

They delivered again!

"I originally purchase my projector and screen combo with visual apex, and it was no coincidence when it came time to purchase a replaced lamp I decided to go with the again. It did not hurt that they were cheapest place to purchase the OEM lamp either.

Thanks again!
"

This review was modified by adasilva-18085 on January 25 2017 07:45:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-23

Great Product, Great Service

"Terrific experience overall. Technical Support was VERY helpful up front when I called to discuss projector options and features before the purchase. Unit was quickly shipped and performs amazingly. "

This review was modified by brose-26305 on January 25 2017 07:15:02 AM

Rating 10/10
5/5
2017-01-19

Top Notch Products & Service

"You don't want to just buy stuff, you want the total viewing experience, right? Visual Apex keeps that all in mind. They don't want to simply make a sale, they want you to be completely satisfied with your purchase. From the first time I called to verify packages I found online, I could tell they were different. First of all, they knew what they were talking about regarding equipment I would need to set up a theater in my basement. They steered me away from spending too much on things that wouldn't enhance my viewing experience. They also explained where a couple of bucks more on a certain item or two would make a big difference. The prices are the best and the products I bought, Epson Home cinema 5040UB and the largest fixed frame screen, are rated highest by every reliable source online. Don't waste time or money shopping Best Buy and dealing with kids who just read manuals or think you are saving money with another online store. Make it easy and get the right items the first time with Visual Apex. Sorry if this smells like an advertisement (I own an agency, but these guys are not clients); I am writing the truth! Shipping was on time and packages were well protected."

This review was modified by BruceIsAHappyCustomer on January 24 2017 12:00:13 AM

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Verified Customer
Rating 10/10
5/5
2017-01-04

"Great customer service, fast shipping. I'm a repeat customer."


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Verified Customer
Rating 2/10
1/5
2017-01-01

Pricey Mart

"I am so thankful that they were unable to deliver my product. After buying from them, I stumbled across a competitor that was $170 cheaper than Visual Apex. I bought a lamp from them, as well. While Visual Apex was just getting around to emailing me that they could not fulfill my order, their competitor had already delivered their product. To top it off order was placed late Christmas Day (Sunday) night and product was delivered by competitor by Tuesday afternoon. "

This review was modified by blauaugenteufel on January 31 2017 07:37:15 AM
Rep reply posted Jan-31-2017

A rep from Visual Apex, VisualApexInc, has responded

“We are sorry this happened. Unfortunately we did not have that lamp in stock any longer, and were told by our suppliers Panasonic is not manufacturing it any longer, so we could not source it. Sometimes our prices aren't the lowest, but we are happy you were still able to get a replacement lamp for your projector. Thank you”


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Verified Customer
Rating 10/10
5/5
2016-12-22

"Prompt delivery. Good price. Efficient processing."


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Verified Customer
Rating 10/10
5/5
2016-12-17

Visual Apex Customer Service and Product Review

"I originally ordered a 3020R from Visual Apex. It came not working. This may have been caused by the shipper. In either case I called Visual Apex customer service. They were friendly, and down to earth. They offered to send out a new unit, but that particular one was not in stock and I was enthusiastic to have a projector soon. The representative told me about the next higher model the 3500R. She offered it with free 2nd day shipping and a reduction in the price to compensate me for my troubles. The unit came and worked perfectly. I was more than satisfied with my purchase. I was happy with the price and quality of what I purchased. Even more importantly though, the knowledge and friendliness of the sales and customer service will bring me back again."


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Verified Customer
Rating 10/10
5/5
2016-12-13

Awesome Service

"Visualapex was awesome initially onsite it said available mid December they received the product early and delivered ahead of schedule. I would definitely recommend them and am personally going to purchase additional items from them."


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Verified Customer
Rating 10/10
5/5
2016-12-05

Best projection decision ever!!

"After researching what I needed for my needs ordering my Optoma projector from Visual Apex could not have been an easier or pleasant experience.
Best price, express 2 day shipping, and the extra throw in's during Cyber week. I'm a happy camper.
Thanks Visual Apex, GREAT JOB!!!
"


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Verified Customer
Rating 10/10
5/5
2016-12-04

Got what i wanted

"Delivered and working as promoted. Adding the mount was a closer."


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Verified Customer
Rating 10/10
5/5
2016-12-03

Beyond expectation

"I have had my eye on the Benq HT2050 for some time. Then the price dropped for black Friday and I had to jump. Checked all the authorized retailers and found Visual Apex not only had the sale price on the projector but also had their package deal on sale as well. The order was broken into 4 shipments which I received shipping details and tracking info within 1 business day. I received all packages within a week from order placement. Still in the process of installing and have not gotten to the universal remote, or IR blaster yet, but judging from what I have everything has exceeded my expectations. This projector rocks!"


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Verified Customer
Rating 10/10
5/5
2016-12-02

GREAT CUSTOMER SERVICE

"I was looking for an Epson 3D projector for my home theater, I found the best price and added extras HERE!!! Yes HERE at Visual Apex. "IF" I had a question or concern and I DID, I would send a email and get ALL my answers in a timely matter! These people are GREAT and I thank them for caring."


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