We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Visual Apex

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Visual Apex Visual Apex Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: customerservice@visualapex.com
    • Phone: 800-883-7495
    • Customer Support: 800-883-7495
    • Business Hours: 630am - 5pm PST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.21/10 8.21/10
    Chance of future purchase: Rating 8.57/10 8.57/10
    Shipping & packaging: Rating 8.57/10 8.57/10
    Customer service: Rating 8.46/10 8.46/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

920 Customer Reviews

No Avatar

Verified Customer
Rating 8/10
4/5
2016-05-24

Excellent price and costumer service

"I ordered an Epson HC 2030 Projector. The item was delivered in perfect condition. I'm giving 4 stars just because VisualApex had some problem with my credit card but I found it out only after 4 days, when I called the costumer service worried about my order not being shipped yet. I expect to be contacted when these things happens. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-23

"Great service, as always."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-22

Quick and reliable

"I've purchased all my projector equipment and replacement lamps from Visual Apex. The fact is when shopping for lamps there are a lot of fraudulent dealers with counterfeit lamps that can damage your projector. VA can be trusted to deliver the genuine article and tulhry do it quickly."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-22

First time user

"Great experience from initial order to final delivery. Product description was fully accurate."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-13

Happy customer

"The first time I contacted them, the individual I spoke to wasn't very helpful. He didn't offer any insight that wasn't asked for and really left me in the dark. The second time I called it was a totally different experience. the Sales rep asked questions, gave me his opinion and details to support it. Let me know how to get back to him if needed. He was great. Overall, product is great. Shipped here quickly with the exception of the projector which came from the manufacturer - out of stock and shipped later. I wasn't told about this which made me make another call. "


No Avatar

Verified Customer
Rating 2/10
1/5
2016-05-04

Crappy Company

"I purchase a projector from Visual Apex. I had to return the projector because it had a manufacturer defect. The projector was replaced and was fine.
That was 8 years ago. Last week I went online to purchase a new DLP projector. Visual Apex cancelled my order. I had to call them multiple times to get a response. I was told it was a management decision. Why ? Well since I returned a brand new projector 8 years ago Visual Apex was refusing to sell me products. The projector I had was exchanged for the exact same projector. Visual Apex did not like that and black ball me.
The manufacturer knowledge that the projector was flawed. The kicker is they held a grudge for 8 years. What they are telling customers is accept what they give you.
"

This review was modified by jpmastroleo on May 04 2016 01:48:48 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-04

Great Customer Service and Great Price

"Received a great deal on a Home Theater Projector and a gift card as an added bonus.

Site was easy to use and immediate follow-up by Customer Service that my order was processed and shipped.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-25

Smooth transaction!

"My purchase with Visual Apex easy and straight forward. Their website provides helpful information and it is easy to navigate. I am satisfied with the product and how they handled my order."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-06

Fast, reliable, professional

"Purchase projector, returned with no issue for another projector... Refurbished. Worked like new. No hassle, no problems. 2 day shipping free and reliable. I'll shop with visual Alex again. Thank you "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-06

Reliable and prompt

"Items arrived promptly and were mint new."


Rating 10/10
5/5
2016-03-29

Awesome Company Great Products

"Ordered an Epson 5030ub theater package and could not be happier. The customer service, shipping speed and high quality products are superior. Great job...I've now found my go to theater store. Thank you!"

This review was modified by dd78100 on March 29 2016 07:27:29 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-28

Great and very satisfied

"It's great to see responsive seller with email notifications and status updates.
Items delivered fast and in time, very please customer.
"


Rating 10/10
5/5
2016-03-26

YOU'VE GOTTA READ THIS!!

"Buying from Visual Apex was the best online buying experience I've had in a long time. They had everything I was looking for. Ordering was simple and shipping was super fast. I especially liked how Alice from customer service followed up on my order.Thank You!! This is an excellent company to do business with and I will tell everyone I know.
Thank you Visual Apex.
"

This review was modified by cowell68 on March 26 2016 10:02:42 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-24

Perfect experience

"Got an incredible deal on the bundle and everything was delivered undamaged and hassle free. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-19

Best deal around

"I was recommended by a friend. The projector I ordered arrived quickly with a free universal mount. Everything worked perfectly and was set up the day it arrived. Ordering from visual apex was the bet decision I could have made"


Ratings Calculation Change
Learn about Our Reviews

Share Visual Apex's store rating

Visual Apex is a Merchant Member! Learn more

Visual Apex is a merchant member
Visual Apex participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,591 merchant members.