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"Good seller until you have a problem and need help. Will not answer emails and any phone number you can find is either out of service or will not be answered. Its a shame because I have done business with them for years but recently customer service is not one of the items on the top of their list. As a matter of fact to make it even harder to contact them they have shut down the facebook page."
"I've been ordering from Vista since August just before I opened my store. I never had a problem UNTIL...... an honest mistake was made with the shipping address city. At anyrate when I noticed it was taking much longer for the product to arrive, I tracked the order. Once I saw it was being shipped back to Vista I tried to contact them. of course there was NO phone number anywhere to be found. So I emailed them. After 6 emails and no response I called my bank and explained everything which at this point the goods arrived back to Vista. After contacting the bank I made 2 more attempts at emailing Vista again no response. Thankfully their competitor 30 miles from them carries the exact same product. Last night my bank gave me the contact number for Vista that Vista provides the bank with. That number if anyone needs it is 765-720-7556. I called and it goes to a generic vm!!! This company is a joke! Someone who probably has works out of their garage! Needless to say after 2 VM's to Vista and no call... My bank is going to do a charge back. Lesson learned here... Never do business with a company who doesn't provide a phone number on their website. And maybe call it to make sure they are legit. Total shame"
"I ordered a huge order on 11/9/12 and the receipt stated the order would be shipped within 24 hours. I have not received my order. I left a msg on the phone message, sent numerous emails, sent messages on facebook and finally have had to file a dispute with paypal."
"I had the same problem some of you are mentioning. My order was delayed and I made several attempts to get in touch with the company through e-mail. No reply. I did get a phone number but, it was disconnected. I finaly left a message on Facebook after liking vistawholesale.com. A person was there and answered my questions right away and my product were shipped staiaght out. They even gave me free shipping on the order. Food for thought if you are on facebook and trying to still get ordering issues thaken care of. Hope this helps many of you out there!"
"I ordered on Monday. It says it was shipped same day. No UPS tracking number provided. Still says processing. Have no way of checking to see if items shipped or not. Have contacted my bank and they are going to investigate my claim. I send a message via website, email and I called and left a voice message, still no reply. This was my first attempt to do business with this company and will definately be my last."
"Have made several orders with this company and had no problem. The last order I received a broken oil warmer. The website states to email them with any problems. I have emailed them 3 times and gotten no reply. There is not a valid listed phone # for them either. I finally filed a complaint with PayPay.This is NOT the kind of company I want to do business with again. "
"I tried using them as a dropshipper. Takes them forever to ship order. Will not answer emails. 765-653-9708 is the phone number my paypal gives me for them. When you call it. it's been disconnected."
"Very dissapointed in this seller. 2 months and still have not received product. Can not find a phone number and I send an email everyday with no response. I have ordered from them a few times with no problems. As soon as a problem happens then you dont hear from them."
"I ordered some electric warmers and plug ins from this company and received part of my order and the invoice said the rest of my order would ship two days later, that was in March. I have emailed them many times and they have not even sent me one reply. I cant find a number for them so I am stuck. I would love to order more products from this company BUT a company that does have a number and want return a email repsonce does not get any more of my business. DO NOT ORDER FROM THIS COMPANY."
"I have been buying from Vista For the past 4 years. They are a great source for Candle Warmers and Oil Warmers. We have a retail store and stock several of their products. We have a had great success with their products. The prices are great and the shipping is usually about 3 days after ordering. We are very happy with their customer service."
"Extremely annoyed with this seller! Do not buy here!I ordered on Oct. 27 and 3 monthes later am still waiting!! Waiting for replies to my emails, and waiting for someone to answer their phone!I'm sure they haven't waited to spend the money they have already received from me! This is a very unprofessional business and I do not recommend ANYONE deal with this company!"
"company has terrible customer service ordered a blanket to be shipped to my customer four day after the order was placed still no email stating shipped, no response to emails, and phone calls were not even answered and no voice-mail service. Finally filed complaint with PayPal and received a response within an hour stating blanket shipped the day after I ordered it. That was all I wanted to know however I was accused of being "Drunk" was told it is Christmas season and it takes extra time to ship, however when you place an order with a company you expect to be informed of its progress and there site kept telling me it was processing even after it had shipped. My customer is getting 2 blankets because of there inability to communicate with there customers."
"I ordered some candle warmers and oil warmers from them and was very impressed with the quality. I resell these and was able to make a nice profit. Two arrived damaged and I emailed them about that. They immediately shipped out replacements, no questions asked."
"My 1st order is shipped but the tracking indicate still in progress. So confusing. This company/or middle man I also don't know. They dont seem to take care of their business very well. Seem everything as part time job.Im really frustrated with this vistawholesale. They dont reply my msg in "contact us", very very slow and not recommended. I have 2 pending orders from my client but I cannot order because their shopping cart cannot be accessed currently,(http://www.vistawholesale.com/ShoppingCart.asp?) since 4 days and waiting them to reply but Im just hopeless. Hope anyone out there can direct me to report this vistawholesale."
"Ordered this for a customer who needed it by saturday, the 23rd. When turning in this order, I was NOT told that item was out of stock. Nor was I sent an email about that fact. I would check the order and after 2 days, it showed that it was shipped. WRONG. When checking that night (20th) it now showed processing. Still no word about it being out of stock. Didn't know that fact until a couple of days later when they finally answered one of my emails, but I still had to go into their message system on their site. Nothing in my inbox or bulk mail. This company also has no contact phone number. The fax number is located somewhere in Nevada, although company addy is in another state. When i did an address search, Nothing was found at the address that they show on their site. This was their one and only chance with me. They are NOT on my list anymore."
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