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"I just received my Christmas cards from Vistaprint and while they weren't ghastly..they were very sub standard to what I have sent in the past. The designs on the website are very cute and this year I chose one where I could use two pictures,on a 5x7 card. When designing on the website, your pictures appear to fill the card and are nice and large. However, when you receive the card, they are too small for the card. I paid extra for a linen finish and while the finish was ok...the card stock was very flimsy! The next problem came when putting the cards in the envelopes. They just didn't fit, with the top a fraction too large so when you folded it over, it left a crease. The sticky on the back doesn't go all the way to the edges, leave a gap on either end. I've sent my review to Vista Print and we'll see if I get a reply but I doubt it seriously. A friend ordered from Shutterfly and I received her card yesterday and while her picture also, appeared too small for the card, at least it FIT in the envelopes and the texture was much nicer than Vistaprint's. I've always made copies of a picture and stuck them in picture cards which is a hassle but the quality is extremely better!"
"I like their order configuration/designer tool, and the items were shipped relatively quickly. However, I was not impressed with the quality of the delivered product.
I ordered several hats with a design on the front and back. First, the vividness and quality of the printing is much fainter and grainier than it appeared in the proof. Second, the alignment of the back design is not what was shown on the proof--it is printed to far towards the top so you can read it unless you are taller than the person wearing the hat. On the proof it looks like it is near the edge but the actual hat there is about 1.5 inches between the edge and the design. The material of the hat itself is not too bad, but overall I think the quality of the printing work is mediocre and it looks as if the design will wear off after a short time. Hopefully time will prove me wrong in this last point."
"This is a terrible company. They were supposed to print, address and mail about 200 postcards to our association. They printed 185 and then gave up. They wouldn't tell me which ones were printed, so we will never know which members weren't notified. I will never use them again."
"I signed up for some free promo items. Somehow there was some fine print I missed and I was being chaged $14.95 a month. I saw some charge on my credit card for Bizmax $14.95. Not very ethical and the quality of the promo iteams were not of great quality."
"I paid about $22 each for 2 different sets of 100 postcards.
When they arrived, Vistaprint had snuck THEIR OWN WEBSITE ADDRESS into one of the batches, on the same side where my own web address was, potentially causing confusion. Nowhere on the website is this clearly mentioned, and this was definitely not on my original proofs - and why they'd only do it to one batch is beyond me.
Needless to say, I'm disgusted at them trying to give themselves free advertising on something I bought from them without my consent."
"Do NOT waste your time with this company. I ordered holiday cards, added a free promotional item, and paid for 3 day rush shipping. When the package arrived within the 3 day window, it had the WRONG holiday cards and the free item. When I called for resolution they said it would take an additonal 5 days to get me the holiday cards or I could get a refund. Then i find out the refund was only going to be for the holiday cards and the shipping for them not the entire amount of my invoice. So their stupid, FREE promotional item cost me over $4 and it wasn't even usable!! They don't deserve to receive anyone's business since they place no value on their customers. Most companies would put it through rush just to make a satisified customer!! "
"DO NOT use this company for invitations they are a fucking joke, they add on all these sneaky prices at the end of purchase and they lost my invatations. i now have no invitations for my party and its too late to order any more. just wanted to put this up to stop it happening to anyone else."
"I spent around $200.00 with Vista Print to do some postcard mailings. After 30 days I called them to find out where the postcards were and why they haven't been mailed out yet. They tried to tell me that the cards were mailed out 15 days prior to my call, this was wrong since I added my own address to the list and never received a postcard. Flat out lie? or support person is clueless?
After being transferred to a few other support people I was told there was a problem with the company they use who handles the mailing part, then they said it was a problem with my order, so after an hour of this I tried to get a refund. They simply said no! but they could send me 100 post cards for FREE. Hardley compensation for the amount of money I just gave them.
I ordered 500 post cards to do marketing for my business, none were ever mailed!! I spent money to purchase a mailing list based on demographics I choose like age, income, zip code radius, etc.. Where does 100 free cards begin to cover this ?
So after a month I get nothing but 100 cheap postcards and they didn't even have prepaid postage on them! which I paid for.
I will NEVER use this company again for anything, even if they did a decent job on my business cards, forget it! I'll shop local and use businesses within my local Chamber of Commerce, small business need our money and work hard to earn our business. In fact I will be sure to inform all of my friends and clients not to use Vista Print either.
Be cautious when dealing with any online business when it comes to marketing via: postage mailings. You have no guarantee or proof that anything ever gets mailed."
This review was modified by sgear7587 on June 09 2010 07:14:39 AM
"I can not even tell you how disgusted and disappointed I am with this company. I would never ever use them again for anything. I placed an order on April 11th for my Save the Date postcards. I had designed the card, and uploaded an address list into the Vistaprint database for them to automatically ship the cards to the necessary recipients. Our wedding is on August 21st, so I wanted the cards to go out quickly, so I spent 25 dollars extra to rush order them. My statement and confirmation both reflect that the order was supposed to ship on April 14. By April 19th no one had received the cards and I was a bit confused, so I called vistaprint and had a conversation with a very impolite employee who informed me that the confusion was my own fault and had I read the fine print it would have said that while the shipping date could have been the 14th, they couldn't be printed that quickly and so would actually arrive between 5 and 8 business days of when I placed to order. Apparently they had until the 21st for the order to actually arrive at people's houses. I was irritated that it was so misleading, but I just confirmed that the order would absolutely arrive by the 21st. She said that it would. The 21st came and- no postcards. At that point I called again and spoke to a manager who informed me that my order had been lost in printing and couldn't actually be shipped until the 25th. I felt like that was really too late for the orders to START being shipped for an August 21st wedding, so I canceled the order and just dealt with the fact that I would not do save the dates, and had just wasted a lot of time with an incompetent company.
Fast forward one and a half months. It is now May 30th, we are working on getting our invitations out by June 21st, and I check my mailbox and my Save the Date postcard is sitting in there. I check my phone and there is a message from my mom asking what the hell is going on and why I would decide to send my save the dates two and a half months before the wedding and like two weeks before we send out wedding invitations. Apparently all 83 save the date cards shipped on May 26th and are now arriving all over the country. This is mortifying, stressful, and something that I DO NOT need to be dealing with. Of course, no one is working at the company today so I can't even call. I simply don't know what to do and I am beyond furious. Please do not ever work with this company."
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posted Jul-16-2010 
posted Jan-18-2010 
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![Share](javascript:share_rating({"review_body":"I like their order configuration\/designer tool, and the items were shipped relatively quickly. However, I was not impressed with the quality of the delivered product.<br><br>I ordered several hats with a design on the front and back. First, the vividness and quality of the printing is much fainter and grainier than it appeared in the proof. Second, the alignment of the back design is not what was shown on the proof--it is printed to far towards the top so you can read it unless you are taller than the person wearing the hat. On the proof it looks like it is near the edge but the actual hat there is about 1.5 inches between the edge and the design. The material of the hat itself is not too bad, but overall I think the quality of the printing work is mediocre and it looks as if the design will wear off after a short time. Hopefully time will prove me wrong in this last point.","link":"http:\/\/www.resellerratings.com\/store\/VistaPrint\/comment\/586172#comment586172","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VistaPrint.jpg","store_name":"VistaPrint","username":"tacomanator","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is a terrible company. They were supposed to print, address and mail about 200 postcards to our association. They printed 185 and then gave up. They wouldn\u0027t tell me which ones were printed, so we will never know which members weren\u0027t notified. I will never use them again.","link":"http:\/\/www.resellerratings.com\/store\/VistaPrint\/comment\/533274#comment533274","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VistaPrint.jpg","store_name":"VistaPrint","username":"rrasool0","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I signed up for some free promo items. Somehow there was some fine print I missed and I was being chaged $14.95 a month. I saw some charge on my credit card for Bizmax $14.95. Not very ethical and the quality of the promo iteams were not of great quality.","link":"http:\/\/www.resellerratings.com\/store\/VistaPrint\/comment\/535309#comment535309","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VistaPrint.jpg","store_name":"VistaPrint","username":"pv101070","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DISAPPOINTED!!! Never Again. I switched to FuzeDot Printing.","link":"http:\/\/www.resellerratings.com\/store\/VistaPrint\/comment\/525209#comment525209","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VistaPrint.jpg","store_name":"VistaPrint","username":"jcmortgage","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I paid about $22 each for 2 different sets of 100 postcards.<br><br>When they arrived, Vistaprint had snuck THEIR OWN WEBSITE ADDRESS into one of the batches, on the same side where my own web address was, potentially causing confusion. Nowhere on the website is this clearly mentioned, and this was definitely not on my original proofs - and why they\u0027d only do it to one batch is beyond me. <br><br>Needless to say, I\u0027m disgusted at them trying to give themselves free advertising on something I bought from them without my consent.","link":"http:\/\/www.resellerratings.com\/store\/VistaPrint\/comment\/522852#comment522852","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VistaPrint.jpg","store_name":"VistaPrint","username":"robotbacon","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Do NOT waste your time with this company. I ordered holiday cards, added a free promotional item, and paid for 3 day rush shipping. When the package arrived within the 3 day window, it had the WRONG holiday cards and the free item. When I called for resolution they said it would take an additonal 5 days to get me the holiday cards or I could get a refund. Then i find out the refund was only going to be for the holiday cards and the shipping for them not the entire amount of my invoice. So their stupid, FREE promotional item cost me over $4 and it wasn\u0027t even usable!!<br>They don\u0027t deserve to receive anyone\u0027s business since they place no value on their customers. Most companies would put it through rush just to make a satisified customer!! ","link":"http:\/\/www.resellerratings.com\/store\/VistaPrint\/comment\/521147#comment521147","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VistaPrint.jpg","store_name":"VistaPrint","username":"rjcbleong","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT use this company for invitations they are a fucking joke, they add on all these sneaky prices at the end of purchase and they lost my invatations. i now have no invitations for my party and its too late to order any more. just wanted to put this up to stop it happening to anyone else.","link":"http:\/\/www.resellerratings.com\/store\/VistaPrint\/comment\/511531#comment511531","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VistaPrint.jpg","store_name":"VistaPrint","username":"ruthrylands","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I spent around $200.00 with Vista Print to do some postcard mailings. After 30 days I called them to find out where the postcards were and why they haven\u0027t been mailed out yet. They tried to tell me that the cards were mailed out 15 days prior to my call, this was wrong since I added my own address to the list and never received a postcard. Flat out lie? or support person is clueless? <br><br>After being transferred to a few other support people I was told there was a problem with the company they use who handles the mailing part, then they said it was a problem with my order, so after an hour of this I tried to get a refund. They simply said no! but they could send me 100 post cards for FREE. Hardley compensation for the amount of money I just gave them.<br><br>I ordered 500 post cards to do marketing for my business, none were ever mailed!! I spent money to purchase a mailing list based on demographics I choose like age, income, zip code radius, etc.. Where does 100 free cards begin to cover this ?<br><br>So after a month I get nothing but 100 cheap postcards and they didn\u0027t even have prepaid postage on them! which I paid for. <br><br>I will NEVER use this company again for anything, even if they did a decent job on my business cards, forget it! I\u0027ll shop local and use businesses within my local Chamber of Commerce, small business need our money and work hard to earn our business. In fact I will be sure to inform all of my friends and clients not to use Vista Print either.<br><br>Be cautious when dealing with any online business when it comes to marketing via: postage mailings. You have no guarantee or proof that anything ever gets mailed.","link":"http:\/\/www.resellerratings.com\/store\/VistaPrint\/comment\/574839#comment574839","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VistaPrint.jpg","store_name":"VistaPrint","username":"sgear7587","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I can not even tell you how disgusted and disappointed I am with this company. I would never ever use them again for anything. I placed an order on April 11th for my Save the Date postcards. I had designed the card, and uploaded an address list into the Vistaprint database for them to automatically ship the cards to the necessary recipients. Our wedding is on August 21st, so I wanted the cards to go out quickly, so I spent 25 dollars extra to rush order them. My statement and confirmation both reflect that the order was supposed to ship on April 14. By April 19th no one had received the cards and I was a bit confused, so I called vistaprint and had a conversation with a very impolite employee who informed me that the confusion was my own fault and had I read the fine print it would have said that while the shipping date could have been the 14th, they couldn\u0027t be printed that quickly and so would actually arrive between 5 and 8 business days of when I placed to order. Apparently they had until the 21st for the order to actually arrive at people\u0027s houses. I was irritated that it was so misleading, but I just confirmed that the order would absolutely arrive by the 21st. She said that it would. The 21st came and- no postcards. At that point I called again and spoke to a manager who informed me that my order had been lost in printing and couldn\u0027t actually be shipped until the 25th. I felt like that was really too late for the orders to START being shipped for an August 21st wedding, so I canceled the order and just dealt with the fact that I would not do save the dates, and had just wasted a lot of time with an incompetent company. <br><br>Fast forward one and a half months. It is now May 30th, we are working on getting our invitations out by June 21st, and I check my mailbox and my Save the Date postcard is sitting in there. I check my phone and there is a message from my mom asking what the hell is going on and why I would decide to send my save the dates two and a half months before the wedding and like two weeks before we send out wedding invitations. Apparently all 83 save the date cards shipped on May 26th and are now arriving all over the country. This is mortifying, stressful, and something that I DO NOT need to be dealing with. Of course, no one is working at the company today so I can\u0027t even call. I simply don\u0027t know what to do and I am beyond furious. Please do not ever work with this company.","link":"http:\/\/www.resellerratings.com\/store\/VistaPrint\/comment\/572332#comment572332","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VistaPrint.jpg","store_name":"VistaPrint","username":"emyounts","rating":"1"}, "single");){kind=link}
"I just received my Christmas cards from Vistaprint and while they weren't ghastly..they were very sub standard to what I have sent in the past. The designs on the website are very cute and this year I chose one where I could use two pictures,on a 5x7 card. When designing on the website, your pictures appear to fill the card and are nice and large. However, when you receive the card, they are too small for the card. I paid extra for a linen finish and while the finish was ok...the card stock was very flimsy! The next problem came when putting the cards in the envelopes. They just didn't fit, with the top a fraction too large so when you folded it over, it left a crease. The sticky on the back doesn't go all the way to the edges, leave a gap on either end. I've sent my review to Vista Print and we'll see if I get a reply but I doubt it seriously. A friend ordered from Shutterfly and I received her card yesterday and while her picture also, appeared too small for the card, at least it FIT in the envelopes and the texture was much nicer than Vistaprint's. I've always made copies of a picture and stuck them in picture cards which is a hassle but the quality is extremely better!"