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"Year after year, our company http://www.terrifict.com, buys business cards and holiday cards from VistaPrint. We are always happy with the easy ordering process and quick delivery."
"I order a batch of 30 holiday cards from VistaPrint. The order is suppose to come with 30 white envelopes. I upgraded 20 of the envelopes to red and paid $9 for the upgrade. However, when I received my order, the other 10 white envelopes were not included. I called their customer service. Their representative told me that once I upgrade, I will only receive the upgraded quantity. It doesn't make sense. That was not communicated at their website during the order process. The quality of their prints are not as good as anticipated either. Absolutely do not recommend this merchant to anyone."
"twice out of 2 times i used vistaprint the price ended up being VERY different from the one displayed on the screen. the first time i called and obtained a reduction on the next order. the second time i let them be, as i'll NEVER use vistprint again i couldn't be bothered in getting upset on the phone and a possible reduction on the next order i'll never make. good way to loose a potential customer and to get very bad publicity! way to go!"
"BAD no Very very BAD... These guys are very lazy and not reliable. I had put a order with them and you know what its already 15 days and I haven't received it yet and the customer care says the the order is delivered 2 days ago. I haven't even received a single call from the courier company attached with them that we have your order. Even now when I have complained twice about my order, I have't received any single satisfactory call from vistaprint."
"I've used Vista print a number of times and they have been great. Without a doubt i would use them again! The only thing i would say is be aware if you aren't paying very much for an item you can't expect it to be as good as the £50 business cards. but to my mind they offer some great deals and amazing value for money."
"STOP..DO NOT ORDER VISTA PRINT ...do not waste your time . My cards arrived , thin , washed out print ...seriously looking like a duplicator print job rather than real offset . The thickness is about 250 gsm , not 400 gsm like professional printers . Everywhere I see the advert - order 500 cards for $2 ...this IS A LIE ...Show me how to order cards for $2 ...Plus logo , plus shipping , plus colour , plus reverse side , plus shipping ...Oh $45 later and arrived late ...Just go to a printer ...and they will happily redo them if the quality is not as you expect .this is the first imporession you give to clients so why risk it over a matter of say $45 for professional work ...NOT HAPPY James "
"Beware of Vistaprint promos - they are often scams! We tried to take advantage of a promo for business cards for $10 with free shipping. When we went to check out, we were being charged $15 + shipping. We called in - before paying - to find out what was wrong. After waiting for 45 minutes on the phone, we were told that the promo wasn't working properly (really? for such a common offer and such a big company?) Then, we were told we would have to pay the full amount and then call back (????) for a refund. When we called back we were told we'd have to wait for 1 or 2 billing cycles for our refund to appear on our statement. Really?? So you want me to pay up front for $15 more than I should pay and then you're not going to give me my refund for 1 or 2 billing cycles. How convenient for you that your promo wasn't working."
"I am incredibly angry with this company. I paid 20$ extra to ensure that I got my product by a certain date, it was imperative that I got my order by this date, and a day later, still don't have it. I cannot believe that I paid for OVERNIGHT shipping and a week later, still don't have it. "
"I was surprised to see the amount of bad reviews written for VistaPrint. I've had nothing but good experiences with them. My fiance orders everything for his business, from business cards to posters and personalized pens, keychains, etc. through VistaPrint, and couldn't be happier with their product. We recently created custom wedding invitations and ordered them through the site. They arrived on time and looked exactly how they were on the site, on very good quality paper with engraved lettering. Everything was perfect... until I realized that I had put the wrong day on the invitations. I wrote to customer service and told them of my faux pas and asked if there was any way I could get some sort of discount with a reorder since I would only need invitations since the envelopes and RSVP cards were still perfect.I was not expecting to get any sort of deal, I just thought I'd reach out just in case. They contacted me within 24 hours and gave me a credit to not only reorder the cards, but they credited me enough to cover Rush shipping as well. Due to an error, they had to delay my shipping a day (really two days, since it was a holiday), and then credited me back the shipping amount. So I currently have a credit still with them that I need to figure out how to spend (wedding guest gifts, most likely).I am so incredibly impressed with the customer service at VistaPrint, as well as the quality of their product. I already liked the company to begin with, but now I will be telling all of my friends to go through them. Outstanding!"
"My complaint about my vistaprint order is not with the card order itself, my business cards arrived as expected. However I want to save you a boatload of money by encouraging potential customers to ignore the skillful marketing tactics that got me to spend $130 on 1000 cards, 50 business card magnets and 140 return address labels.All you really need is to order the bare minimum which is 250 cards. The reason being is you only need take a pic of one biz card to send via text message. Don't get sucked into the skilfully timed marketing that occurs when placing your order because you don't want to be a fool like me parting with $130 for a paper product in the digital age. Everyone I meet who is interested in my businesses card asks me to text them my business card because it's easier for them access it whenever they need it. Nuff said"
"I ordered a custom iphone case for my anniversary with my girlfriend. I recieved my case, and it wasnt exactly what i wanted, but customer care sent me a complimentary case for the mistake and let me keep the old one. Great customer service, fast shipping. Definately worth your time, I am a future customer."
"My personal experience with vistaprint has been un-clear and confusing. I got a website from them and it was anything but user-friendly. I am sorry vistaprint but you need to update youe templetes and not charge money for everthing like changing your background colors and such. Plus, you charge way too much per month. I just went to godaddy and paid 47 for the entire year and the templates and ability to customized are way better. Take a note and do a serious revamping of your site and re-consider the charge amongst other thigns and mayyyybe ill come back. Oh yeh and requesting the EPP code is a nightmare. Its my domain name....yet i have to jump through 350 hoops in order to release it?! Wow. Im just speaking m experience. However, i hear the card and printing services are gret. Maybe ill stick to that!"
"I tried their free one month email service and then realized another company was cheaper and offered more, so I cancelled it and went to transfer my email to the new company and could not because vista print held the rights to my email domain name and I had to buy my domain name from them in order to transfer it to the new company. Vista print did not disclose anywhere in writing before I bought my account that they held the rights and to make it worse they failed to disclose, if I transferred the domain, it would be held for 60 days. So now I have no way for my customers to contact me for 60 days. They are useless and unethical in their practices of customer service. NEVER USE THIS COMPANY for website or email hosting!!!"
"Decent product, but bad shipping procedure. My postcards were not boxed or shrinkwrapped to keep them in a stack during shipping. They were just thrown haphazardly into an oversized paper envelope and sent out. During shipping, the cards knocked and bumped into each other, causing dents and tears on some of them. These cards are supposed to be handed (in person) to potential clients. Now I have a bunch that are not presentable, even to my cat. I was amazed how bad the packaging was, considering VistaPrint does a lot of advertising through different media outlets."
"I am a state government inspector who screwed up my business card proof that the state ordered so I turned to Vistaprint for an out of pocket purchase for replacements. I ordered the cards and a few days later started reading one bad review after another. I have worried about the poor quality that I might be getting in the mail for over a week. They arrived this afternoon and I am extremely pleased. I am not sure what may have happened with so many people, but my cards look exactly as displayed when I ordered them with excellent clarity and vibrant colors. I am sure that I will be the envy of the office because the quality and design are much nicer than what all of us just received through the state."
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