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Stores > VistaPrint

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  • VistaPrint

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

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    Shipping options

    • option not available UPS Ground
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    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
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    • option not available International Order
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.67/10 5.67/10
    Chance of future purchase: Rating 5.18/10 5.18/10
    Shipping & packaging: Rating 3.86/10 3.86/10
    Customer service: Rating 5.18/10 5.18/10
    Return/Replacement policy: Rating 3.13/10 3.13/10

410 Customer Reviews

Rating 10/10

"AWESOME!!! So I've ordered business cards twice from them, as well as return labels and post cards, and they came out lovely. But the thing I think I love most of all, was I ordered a custom pillow for my daughter for her birthday and it is the coolest thing ever. I don't know how I missed these customized things. LOVE this company... so great!"

This review was modified by kmpenguin on November 16 2015 06:33:01 PM

Rating 2/10

"I did order on 10/22/2015 and the Estimated Date of Arrival: 11/3/2015 .I used Paypal as on of the payment option they provide . so when it pass the estimated date I checked back to them web side to check my order status I was surprised that my order was waiting for me to up date my payment info . They have my e-mail address I was expecting from a company like them to contact me rite away . on the other hand when I chat on line to know why my Paypal's payment didn't go thru ? the answer was I'm sorry for that could you use credit card payment ... so I did cancel my order I start looking for other company to print my businesse cards. they re changed going down"

This review was modified by pandafoodmart on November 16 2015 04:00:01 PM

Rating 2/10

"I have ordered Business cards and a t-shirt from VistaPrint and waited to long for receiving them. after one month I got the t-shirt but not the cards so I asked about the reason why it was taking so much time and the chat host just answered that she apologize and that she placed a new order (for the cards).
After another month the order still didn't came so I contacted again and the chat host said that it may be an error in my address I said the t-shirt arrived so the address is not the problem. The answer : "We have no way to confirm if you received the items or not ... Bla bla >> It is not the same facility so I will place another order" and she promised I will receive the cards before September 30.

It is now November 3rd and still nothing. I contacted again and the chat host said that a refund for the business cards will arrive shortly but nothing came since this morning.

I am usually understanding but ...


Rating 2/10

"I placed an order on 09/30/2015 for 500 pens and 500 stadium cups, simple layout, cups were ok but I was informed that the logo on the pen had to have some of the wording removed as it was to large, I asked if they could remove the logo and replace it with simple text and I was told that the request was sent to the design team for review. 27 (TWENTY SEVEN EMAILS) later I am told that it is not within the design teams guidelines to add text. 27 emails of it has been sent to the design team for review. What a croc of _______.
Now for the best part of crap service, I called on 10/08/2015 and was told that the pens had been discontinued, so I asked when were the pens discontinued and was informed that they had been discontinued 4-5 days ago, this again after 10-12 emails requesting a simple change that they could not do.
You are unable to speak with anyone in the design team, your only communication with them is via emails, when you call customer care, they have no idea what the design team is capable of or not capable of, nor can they establish a conversation with them to help you.
EIGHT days of complete frustration and anger over a simple request that could have been taken care of had someone during the first couple of emails said that what I requested was beyond the scope and ability of this so called design team. They can remove words and sentences, they can alter text BUT THEY CANNOT ADD TEXT!!!! What a joke.
If everyone in business ran their business anyway near how VistaGarbage runs their business they would be broke!!!!
Buyers beware if you get an email from the so called design care team proceed with caution, they are completely clueless!!
One other note if there were anyway to give them a NEGATIVE 5 star rating I am certain I would not be the only one to do so.

Rating 6/10

"I order flyers 3 weeks ago and I didn't receive my package yet. But they did the refund."

This review was modified by lcrisafulli on October 01 2015 07:17:22 AM

Rating 10/10

"My daughter and I ordered programs for her wedding on Saturday from VistaPrint. On Monday, I was looking over the programs, on my account with VistaPrint, and noticed an error. I called the number on their website, hoping it wasn't too late. The person I spoke to told me I still had time to make the correction, and she would do it for me. She then asked me if I was happy with the print, or did I feel it was too small. I told her that I thought it was a little small but didn't know if it could be any larger because of all the wording. She said she thought it could be done, and then did it for me! She also made another suggestion for the centering which was very helpful. When we were all done with the changes, she told me she was going to have it shipped in 3 days. I told her I didn't pay for 3 day shipping. She said she wanted to do it anyway! What excellent service! I will never hesitate to use VistaPrint in the future. The customer support person I was working with went above and beyond, she was wonderful! Thank you VistaPrint, you're the best! "

This review was modified by dmjohnson15 on September 22 2015 10:41:04 AM

Rating 10/10

"My package was lost in the mail. Called VistaPrint and they sent a replacement immediately (free of charge) with no questions asked. EXCELLENT CUSTOMER SERVICE!
Will definitely be buying from them again.

Rating 10/10

"I used to have all my printing done by a local printer. Then I tried Vistaprint Canada a few months ago and received excellent quality product, very quickly for a very good price. I found Vistaprint's website and all processes very easy to use and the 24/7 phone support is awesome. Vistaprint Canada made dealing with them so easy, I decided to see if I could get even better prices for post cards and business cards online - I found eprintFast Canada - http://www.eprintfast.com/. Because eprintFast Canada's prices were about 40% lower, and their delivery times were only a little longer, I decided to give them a try. It was an unmitigated disaster. My graphic designer delivers product as JPEGs. Trying to deliver artwork in the one and only format eprintFast Canada accepts - which is a PDF with 0.0625" bleed on all 4 sides - was a disaster for me - AND - when you don't deliver artwork in 100% exact format, eprintFast Canada does not tell you what is wrong, they just reject the artwork and send you a link to their requirements - over and over - until they tell you that if you deliver the artwork wrong again there are consequences (I didn't read that email closely, I cancelled my order - BUT - instead of receiving a refund, eprintFast Canada only offers a credit voucher that takes 3 days to deliver - AND - when they did not deliver the credit voucher in 8 days, eprintFast Canada became indignant when I pointed out they had failed to give me the promised credit voucher.) It took me several tries to finally deliver artwork in a form and dimensions acceptable to eprintFast Canada - AND - I never got to see a proof - AND - it is eprintFast Canada policy that their support personnel are not allowed to look at your artwork and make adjustments. Now onto eprintFast Canada`s production. The ONLY choice given is "Turnaround 3-5 Business Days" - no option to pay for faster - BUT - if only they turned product around in 5 days or less - on my last order I had to request a status update because after 6 business days - 8 days total - there was no "Status" posted on my order page - I received the following reply "These are currently going through the UV coating process and then will be in queue to be trimmed. This is currently the 3rd production day so these should be coming out of production by Wednesday as that would be the 5th production day." How about shipping and delivery? I am in British Columbia. I order lots of things online for delivery by UPS and other couriers. When I choose 3 - 5 day delivery with Canada Post, I usually receive in 2 or 3 days. When I choose 3 - 5 day delivery with UPS, Purolator or other couriers, I usually receive in 5 days or less. Of the 3 completed orders from eprintFast Canada, I have only received one delivery, on the 6th business day! Can anything go right with eprintFast Canada? My most important order with eprintFast Canada was for 5,000 newly designed business cards to go inside my new displays. I cancelled my order for the 5,000 business cards yesterday because the order messed up (I am partly responsible) - I phoned eprintFast Canada yesterday and because it was going to take a minimum of 5 production days and 5 delivery days, I would not be receiving my new cards for 2 WEEKS! I then went to the Vistaprint Canada website. I up loaded my JPEG artwork, I saw a proof that looked good, I received a message that everything looked good, but I wanted to upgrade the paper to a previous order so I phoned the support phone number, The call was answered quickly by a very well spoken service agent from Jamaica. He checked my artwork and said everything looked good (can you spell RELIEF?), he looked up the details of my precious order and when I asked for the same upgrades, he upgraded my order for me. So, I decided to order 10,000 cards because i know the quality, and the service agent stayed with me as I updated my credit card info and paid for the order. He confirmed my order was completed and paid for. Outstanding online phone support. So when will I receive my 10,000 cards? I did pay $4.95 more for express delivery for 10,000 cards than eprintFast Canada was charging me for regular delivery on 5,000 cards. I placed my order with Vistaprint Canada about 11AM on Tuesday August 4, 2015 and delivery is promised for close of business Friday August 7, 2015! BEAT THAT! I can distribute lots of my new cards before the coming weekend saving me about 3 weeks on when eprintFast Canada would have delivered. Now, how am I going to be able to use those 3 credit vouchers I have with eprintFast Canada, before they expire in 6 months - YES - NO REFUND - CREDIT VOUCHERS THAT EXPIRE! I hope i have given you enough good information so that you can decide who to use - eprintFast Canada or Vistaprint Canada. You know know my choice - VISTAPRINT CANADA."

Rating 2/10

"HORRIBLE!!! A web site that I was told would take about a week is taking way longer. We are in week 3 and I am being told I "SHOULD" be able to preview it tomorrow. That is more than the quoted 4 business days after the first draft. They don't seem to care! I had them do a direct ail marketing of post cards, they had a typo. This is no way to get started on a business!!

UPDATE: They have made my website LIVE and it is riddled with errors. I never approved the site, I don't know how they managed to make it go live. If not for a client saying something about my website, I never would have known. I did a search and sure enough, there I was, still with all the things I wanted them to change. Of course they have me locked out, so I cannot even make the changes. BEWARE of this company!!!!

This review was modified by chelle829 on August 04 2015 06:28:49 PM

Rating 10/10

"I'm very pleased , with the service, I order an invitations for baby shower, and less than four they were delivered , and a banner too, the price are great, I would defitnely used them again, Thank you"

Rating 10/10

"My wedding venue fell through and we had to change our wedding date after we had ordered all our save the dates. I contacted customer service asking if I could just keep our envelopes from the previous order and maybe get a discount on new ones. Customer service gave me an entire refund to get correct ones. I was not expecting that amount of generosity by any means. Seriously the most kind thing that could of been done. I am thankful. Such a great company!"

This review was modified by KayKubz on July 27 2015 07:45:32 PM

Rating 2/10

"Ugh! Horrible Service! Horrible Shipping Prices.....Just Horrible! Pay the extra dollar and use the other companies.....vistaprint Sucks!"

Rating 10/10

"I have used Vistaprint now for a number of printing services including birthday invitations, moving announcements, and stationary. I have been pleased with the quality of material for the price point. What has been most impressive is the AMAZING customer service and quick turn around time. When I needed to make a few custom changes to the text layout on an invitation, the customer service rep quickly made the change, at no additional cost, while I was on the phone. There was no need to email proofs back and forth and the entire process took less than 10 minutes. Thank you Vistaprint! I will be a return customer.

Amanda Salerno

This review was modified by Amandakennedy24 on July 06 2015 08:06:16 AM

Rating 2/10

"I re-ordered business cards through vista print because I was so impressed with my first order. The quality and price were excellent. I picked the same design, same layout, everything was the same except one sentence on the back of the card. They came in the mail a week later and I was so disappointed. The printed words are so blurry and the colour isn't remotely close to matching my original cards. Customer service was kind and sent me a new batch and assured me they would be the same as my originals. I asked for fast shipping as i needed them immediately. (hence why I re-ordered) but they couldn't do that and I had to wait another 7 days to get them replaced. They arrived today and are the same horrible quality. Again the writing is all blurry and the colours don't match. I've spent money creating my marketing materials around the colours of my business cards and now I have to replace them all. Customer service refunded my money but putting bandaids over issues don't fix anything. I will not be returning to vista print. They've cost me too much money and too much time. "

This review was modified by Moxie86 on July 03 2015 12:28:31 PM

Rating 2/10

"I ordered standard business cards. The quality is fine. But they smashed the box, did not take care of them at all and now 80/100 cards are bent and broke. And now they look trashy. You suck, vistaprint "

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