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Full Rating Profile
  • VistaPrint
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.69/10 4.69/10
    Chance of future purchase: Rating 2.90/10 2.90/10
    Shipping & packaging: Rating 3.75/10 3.75/10
    Customer service: Rating 3.24/10 3.24/10
    Return/Replacement policy: Rating 4.25/10 4.25/10

394 Customer Reviews

Rating 2/10
1/5
modified review posted

"I will never buy from vista frlog-c3a07-1l1print again the first order of cards I hit a extra letter into a word and the printed them anyways in my opinion a card company should have spell check for simple mistakes like this one so I reordered this time the didn't even put the company name on it so I finally called and they are sending me a new batch witch will prolly be wrong again. From now on I will order from somewhere else or go to local shop."



Rating 2/10
1/5
modified review posted

"Absolutely horrible customer experience when I had an issue with a recent business card order. I received the business cards with a sliver of white on the outside edge and called to reorder since I knew the document was set up correctly. The customer service rep told me that I didn't have my document set up correctly and that I designed the file wrong. Not to mention his accent was so thick, I could hardly understand what was said. Eventually, after ten minutes of him explaining what a full bleed was (which being a graphic designer I know full well what a full bleed is) he told me to re-upload the file and he would refill the order for free. I have worked in customer service and you NEVER blame the customer for a poor product. You help them fix the situation and don't accuse them of not knowing how to design the files."

modified review This review was modified by BettyLynn16 on May 13 2015 01:21:56 PM

Rating 2/10
1/5
modified review posted

"Terrible terrible experience and a total waste of my time. Good customer service for a crap printing service. Delayed, lost my order, I had to re-order, 2nd order delayed again and then lost AGAIN, I then cancelled and then refunded. But they had no idea that the order was even lost, YOU the customer have to find out that it is lost and then re-arrange the order yourself. Nothing but a waste of time. I just waited 4 weeks for no reason. At least the refund was speedy? Is that a positive review?"

modified review This review was modified by Drock783 on May 01 2015 01:37:56 PM

Rating 2/10
1/5
modified review posted

"So unhappy with Vistaprint! After creating my postcard and having it mailed to me to bring to the post office, I find out they needed an indicia to be mailed. So Vistaprint gave me a credit and I started all over again. Got it done, but I have no idea if they were mailed?? There is no confirmation, I received no email or anything. Not one customer has received it. So I spent $1200 for postcards that I have no idea if they even got mailed. Also, they use a private mailer which uses the census for how many to make which is completely unfair. If you go to USPS.com and then Business and EDDM, you can put in your address and find the correct amount of cards to make. I hate the system vista print uses. I will never use them again, I feel totally ripped off!!!"

modified review This review was modified by breathepilates on April 21 2015 12:40:37 PM

Rating 2/10
1/5
modified review posted

"I spent alot of money to get 20 postcard printed with my design on, so I could sell my work. The postcards they sent me where on the cheapest, flimsiest card possible, I could run card through my crap printer at home which would be thicker and of better quality, I am gutted, I cannot sell these, people cannot post these in the mail, they are so flimsy they will bend and fall apart just holding them, what they have sent me are not postcards I am gutted, broke and don't even have anything that I can sell to make any money back"

modified review This review was modified by Kwade1111 on April 16 2015 01:58:37 AM

Rating 2/10
1/5
modified review posted

"Terrible quality!!! To good I ordered 50 test flyers prior to a big order! Quality was terrible, customer service even worse!!!
Placed same order to the local printing company - much better quality. More expensive...but who wants to look cheap in their clients eyes?!
"


Rating 2/10
1/5
modified review posted

"About 2 years ago Vistaprint was great. Product quality, prices, and customer service were excellent. If there was an issue with a product, they'd replace it for free. HOWEVER, recently, I have nothing good to say about Vistaprint. Prices have gone up, and quality has gone down. I ordered a custom polo shirt with my logo, and when it arrived, the stitching was already coming unraveled. The large size that I ordered was way too big, as the actual dimensions of the shirt were far bigger than what the size chart claimed online. Also, the letters are embroidered crookedly, and the red part of my company logo looks red. THE WORST PART: When I emailed customer service, I received an automated email saying I'd get a response within 24 hours. It'e been well over that and guess what! No response! Customer service and product quality has gone down over the years, and I'm very disappointed. "

modified review This review was modified by Ryan_T on April 11 2015 03:12:03 PM

Rating 10/10
5/5
modified review posted

"Website was user friendly and I was able to find a few business card designs that I like. I read mixed reviews about VistaPrint but still want to give it a try. I used a promo coupon and saved $12. Ordered 500 cards about 2 weeks ago and received them by UPS yesterday. I'm very happy with the cards. They look fantastics!"

modified review This review was modified by Mimia on April 08 2015 10:43:39 PM

Rating 2/10
1/5
modified review posted

"I've ordered a coffee cup, business cards, business card desk holder, business card case and a biro for my new business all in the same order and they all turned up except the biro. The invoice came through separately for the biro and the biro never turned up. I've used their system to notify them about the delivery and the biro not arriving and they send you an automated email that a response will be made within 24 hours, but I have heard absolutely nothing back from them. Very very disappointed with the result and service. I have also heard other negative feedback with printing coming of their items they have ordered. I will never use vistaprint again."

modified review This review was modified by DavefromATS on March 03 2015 03:47:23 PM

Rating 2/10
1/5
modified review posted

"Horrible experience... I ordered visiting cards on 2nd of Feb 2015 and till up to 2nd of March 2015 I didn't receive any thing for them.And more over they charge me more like I have order of 22$ and they charge me 37$.Beware from them its a scam website."

modified review This review was modified by Jagraj on March 02 2015 09:20:30 AM

Rating 10/10
5/5
modified review posted

"I use VistaPrint for many of my needs. Including my wedding. I was completely satisfied with my invitations and save the dates! They messed my save the dates up and sent half of someone else's order, however after chatting with a rep, they reshipped the remainder I was missing out to me at no charge 2nd day air! Received the correct items and went on my way. Other than that one mistake, I have never had any problems. Their website tells me automatically when the image isn't a good quality. I will let future buyers know one thing though, the cell phones cases really don't last long enough to be of worth, and they do bombard you with advertising of items that they put your design on during checkout, however ALL of it is a CHOICE, you are not forced to order it. Just make sure you are careful and diligent when ordering from this website, otherwise it's a VERY good company."


Rating 2/10
1/5
modified review posted

"Very horrible, the first order I had placed was a scammed order, they had charged be just over $400.00 for a $20.00 order. Second order, they lost my order, and shipped it to the USA... Another order, they shipped it, but didnt arrive for 3 weeks. On the fourth order, it arrived with no issues...

I do not recondmend this company at all! Do not deal with them, it is a waste of time. There are many other companies out there that are willing to do a better job, and show their costumer appreciation.
"

modified review This review was modified by Kyle991 on February 19 2015 07:24:39 PM

Rating 2/10
1/5
modified review posted

"Very disappointed with Vistaprint's user interface and customer service. What their UI lacks, customer service can't fix either."


Rating 10/10
5/5
modified review posted

"Ordered for the first time a tee shirt for my son with my downloaded design on it. Got it within no time and the shirt is absolutely perfect!!!! I am very pleased with all products that I have received from vista print. The tee shirt was a gamble I took and it paid off. Can't wait to mail it to my son in Texas for his birthday! Thanks Vista Print!!!"

modified review This review was modified by Paintedmind on January 09 2015 04:44:56 AM

No Avatar
Lexington, KY
Rating 2/10
1/5
modified review posted

"I own a retail business and was in the market for some wall art for my store. After hearing mixed reviews of VistaPrint from trusted friends, I decided that the savings justified the risk of giving them my business.

I placed an order for five large poster prints. The purchasing process itself was obnoxious, as I was bombarded with "recommendations" for additional purchases (mugs, t-shirts, mousepads, etc.) for every single print I attempted to order. Fortunately, I was able to scan the screen find the single "Go To Cart" button, so I naturally assumed that I had dodged all additional offers and was heading to finalize my purchase.

Apparently, however, VistaPrint managed to sneak an opt-out offer somewhere into the checkout process, because when I received my order confirmation I saw that I had been charged $8.00 for 140 return address labels with an American flag background. Better yet, the labels were entirely useless to me: they had my name with the address of my business, but no business name.

Being in retail, I can understand the motivation to drive sales through Point-of-Sale promotions. But intentionally making these promotions deceptive or potentially-confusing in an effort to prey on trust and/or inattention is unscrupulous if not outright fraudulent.

I have contacted VistaPrint to give them an opportunity to address this issue. However, my impression of the company is forever tainted and I will likely not be a return customer.
"

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