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Stores > VistaPrint

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  • VistaPrint

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.67/10 6.67/10
    Chance of future purchase: Rating 5.63/10 5.63/10
    Shipping & packaging: Rating 5.63/10 5.63/10
    Customer service: Rating 5.78/10 5.78/10
    Return/Replacement policy: Rating 6.00/10 6.00/10

420 Customer Reviews

Rating 10/10
5/5
2016-01-25

Small error, huge helpful response

"I ordered my Save The Dates through them after going through Hell with another company. The package came sooner than the confirmation email said (even with a ridiculous blizzard interfering with mail). There were two sealed packages one had 60 announcements, the other one had 10. The smaller package had a mark on one side that wasn't part of my design. I called to let them know. Short wait time, instant (and several) apologies, and complete reorder offered at no additional charge which included Rush Shipping.
Taj was phenomenal at helping his customer. I'll definitely order again because of Taj :)
"



Rating 10/10
5/5
2016-01-19

So helpful

"The staff is always so helpful! They reshipped an entire order of wedding invites when they shipped the wrong ones to me. Not the fastest shipping, but I can wait!"


Rating 10/10
5/5
2016-01-15

2015 Xmas Gifts!

"I ordered a t-shirt for my daughter, tote bags and a mug for other Xmas gifts. I designed them from photo uploads from my computer.
All items where fantastic. Great clear quality and all arrived in good time.
I was kept informed about delivery and cost details by email.
I will definitely order from them again. Great fun to choose your own designs too.
"

This review was modified by janettheboz on January 15 2016 12:14:22 PM

Rating 2/10
1/5
2016-01-15

If I could give zero stars I would

"Ordered business cards on 12/3/2015. As of 1/15/16 I still had not received them, even though the scheduled date was 12/15. I placed a call (10+ minutes on hold) - the customer service person said the payment had not gone through, even though I had a statement showing the payment. I am unsure why they would not have attempted to contact me if indeed their records show the payment did not go through. How long do they wait before they contact the customer? Before you think that it must have been my credit card, that couldn't have been the case. The card was used for dozens of transactions in December, of which not a single one had an issue. #1: Zero communication. #2: Too long of a wait time on hold #3: If this is how they handle a new customer, it's a really bad sign #4. There are other printing companies and I will not try Vistaprint again. I strongly recommend to stay away."

This review was modified by mtrainaky on January 15 2016 10:13:51 AM

Rating 10/10
5/5
2016-01-06

"got beautiful cards for a great price quick and easy, I have a business card! now I just need to make money;) "


Rating 10/10
5/5
2015-12-21

"I was really upset when I tracked my order and it said it had been delivered but I didn't have it. I contacted Vistaprint customer service and they shipped my order again for FREE with free express shipping to get it to me before Christmas! I am very pleased with their service and will definitely order again. "

This review was modified by PDE12 on December 21 2015 06:54:44 AM

Rating 2/10
1/5
2015-12-18

"Ordered printed pens from Vistaprint and where very disappoint with the quality. The print scratches of easy and the ink runs out while writing all the time, even with new ones.

This is really bad as your handing out pens with your company name on it for them to only fail miserably. People who use the pens are going to hate them and read you company name on them possibly say bad things about you business.
"

This review was modified by enforcerdude on December 18 2015 01:51:50 PM

Rating 2/10
1/5
2015-12-16

"I ordered from Vista Print and I find it very deceiving when once your order is placed they come on and offer you a discount if you buy more. I tried to change my address on line but there was no place to do that. I contacted the customer service by chat and they said I could do that with my next order. I chatted back why can't you do that and they ended the chat. How's that for customer service? I made gift certificates and asked if they could number them so we could keep track and they said we don't do that. Then once the order was placed they charged me an incredible amount for postage. I won't order from them again."

This review was modified by colleenasmussen on December 16 2015 08:49:26 AM

Rating 10/10
5/5
2015-12-11

"I had originally uploaded a complaint regarding an unexpected delay in the timeline. It turns out this was my error as I included weekends within the promised 10 business days. My cards are arriving late (for Christmas) but that's due to me and not VistaPrint. VistaPrint replied quickly to my email to them and clarified my error. I waited and sure enough, the cards arrived on the date that would place it 10 business days from when ordered. They look amazing I have to state. So I went from a disgruntled 1 star rating, to 5. I would order from them again. The print quality was fantastic and the price can't be beat - taking advantage of the Black Friday weekend deal. "

This review was modified by TOGrl on December 20 2015 01:49:36 PM

Rating 2/10
1/5
2015-11-26

"DO NOT EVER ORDER ANYTHING FROM THIS COMPANY

Reason to Avoid Using vistaprint for any order Big or Small

I was only familiar with vistaprint for their business card and brochure printing. I had not previously been familiar with vistaprint as customer. I thought, oh well, I will get what I pay for, thinking same I order 50 invitation card for printing to vistaprint under impression that they will prove their saying what they portray in TV commercials.

I planned a Retirement Party for my Father who served Indian Government for 40 long years. I ordered 50 Invitation cards on 21st November 2015. Expected delivery date was 26th November 2015. I had to rigorously follow up with their customer service for speedy delivery of cards. After 3 calls, on 25th November got delivery, after opening package got biggest shock of my life, I found only 20 cards instead of 50. When reached to vistaprint customer care got to know that rest of 30 cards will be delivered next day 26th November 2015. No One from vistaprint bothered to update this in advance. The more I spoke to customer care executive about their excuses for this delay, the more angry I became. I wanted to shout and yell but controlled myself to wait for another 30 cards next day. On 26th November 2015, after lunch I had to follow up again and this time it was end of all my expectation.....!!!

I was told that they could not print 30 cards because of some technical glitch in manufacturing unit. I was left alone with one simple word "SORRY"

Retirement party was planned on 30th November 2015

vistaprint failed to print mere 50 cards and deliver same on time, though it was not a big order but my emotion and feeling attached to this functions were demolished in few seconds.

Now its 5 PM 26th November: now get sms from vistaprint on same stating they will update me via sms when cards will be ready...

Are they of any use for me if I get cards on 30th November 2015????

I regret i saw that Commercial of VistaPrint and trusted them. Very very bad experience i had.

Here are the reasons why you should not use Vistaprint now that I have a chance to look under the hood:

1. They modify your order as per their own convenience
2. They use third party vendors and manufacturing unit on which they have not control
3. They don't have backup mechanism or business continuity program incase of any break down
4. They don't have message facility to update customer
5. They do not provide support to track your order once couriered, it becomes responsibility of customer to follow up for their orders
6. They do not offer 24/7 support.

I don’t recommend vistaprint for any sort of order Big or Small

Don’t just take my word for it, read the numerous consumer complaints and pay attention to the customer experiences and feedback shared

Vistaprint’s business makes money by taking advantage of small third party business owners and really don’t understand and know the value of time, customer service and utmost customer feeling and emotions attached to it.

Regards
Bipin
"


Rating 10/10
5/5
2015-11-14

"AWESOME!!! So I've ordered business cards twice from them, as well as return labels and post cards, and they came out lovely. But the thing I think I love most of all, was I ordered a custom pillow for my daughter for her birthday and it is the coolest thing ever. I don't know how I missed these customized things. LOVE this company... so great!"

This review was modified by kmpenguin on November 16 2015 06:33:01 PM

Rating 2/10
1/5
2015-11-11

"I did order on 10/22/2015 and the Estimated Date of Arrival: 11/3/2015 .I used Paypal as on of the payment option they provide . so when it pass the estimated date I checked back to them web side to check my order status I was surprised that my order was waiting for me to up date my payment info . They have my e-mail address I was expecting from a company like them to contact me rite away . on the other hand when I chat on line to know why my Paypal's payment didn't go thru ? the answer was I'm sorry for that could you use credit card payment ... so I did cancel my order I start looking for other company to print my businesse cards. they re changed going down"

This review was modified by pandafoodmart on November 16 2015 04:00:01 PM

Rating 2/10
1/5
2015-11-03

"I have ordered Business cards and a t-shirt from VistaPrint and waited to long for receiving them. after one month I got the t-shirt but not the cards so I asked about the reason why it was taking so much time and the chat host just answered that she apologize and that she placed a new order (for the cards).
After another month the order still didn't came so I contacted again and the chat host said that it may be an error in my address I said the t-shirt arrived so the address is not the problem. The answer : "We have no way to confirm if you received the items or not ... Bla bla >> It is not the same facility so I will place another order" and she promised I will receive the cards before September 30.

It is now November 3rd and still nothing. I contacted again and the chat host said that a refund for the business cards will arrive shortly but nothing came since this morning.

I am usually understanding but ...

"


Rating 2/10
1/5
2015-10-08

"I placed an order on 09/30/2015 for 500 pens and 500 stadium cups, simple layout, cups were ok but I was informed that the logo on the pen had to have some of the wording removed as it was to large, I asked if they could remove the logo and replace it with simple text and I was told that the request was sent to the design team for review. 27 (TWENTY SEVEN EMAILS) later I am told that it is not within the design teams guidelines to add text. 27 emails of it has been sent to the design team for review. What a croc of _______.
Now for the best part of crap service, I called on 10/08/2015 and was told that the pens had been discontinued, so I asked when were the pens discontinued and was informed that they had been discontinued 4-5 days ago, this again after 10-12 emails requesting a simple change that they could not do.
You are unable to speak with anyone in the design team, your only communication with them is via emails, when you call customer care, they have no idea what the design team is capable of or not capable of, nor can they establish a conversation with them to help you.
EIGHT days of complete frustration and anger over a simple request that could have been taken care of had someone during the first couple of emails said that what I requested was beyond the scope and ability of this so called design team. They can remove words and sentences, they can alter text BUT THEY CANNOT ADD TEXT!!!! What a joke.
If everyone in business ran their business anyway near how VistaGarbage runs their business they would be broke!!!!
Buyers beware if you get an email from the so called design care team proceed with caution, they are completely clueless!!
One other note if there were anyway to give them a NEGATIVE 5 star rating I am certain I would not be the only one to do so.
"


Rating 6/10
3/5
2015-09-30

"I order flyers 3 weeks ago and I didn't receive my package yet. But they did the refund."

This review was modified by lcrisafulli on October 01 2015 07:17:22 AM

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