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Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.54/10 5.54/10
    Chance of future purchase: Rating 2.33/10 2.33/10
    Shipping & packaging: Rating 2.68/10 2.68/10
    Customer service: Rating 2.31/10 2.31/10
    Return/Replacement policy: Rating 2.00/10 2.00/10

363 Customer Reviews

Rating 2/10
1/5
modified review posted

"Placed in order mid August and it never arrived. Contacted support early October. They said there was a problem processing the payment and to order it again. I placed the 2nd order early October. Today is 10/28 and still nothing. I contacted them again and they said the payment was not processed. But I received a confirmation email saying my order was processed and would arrive in 8 days. The only thing I ended up getting from them was a ton of spam. Totally inept company. Will not try a 3rd time. Fortunately what I ordered was not a rush item. "

modified review This review was modified by MrSmith2000 on October 28 2014 05:43:40 PM


Rating 2/10
1/5
modified review posted

"I used to spend quite a bit with VistaPrint...never again. They sent me a postcard for my Birthday...oh how nice I thought. It offered up to 50% off site wide and free shipping. I took the opportunity to order some new business checks. I didn't get anywhere near 50% off but of course they had said "up to" so this was merely disappointing. But I also was charged shipping. I called to inform cs and the gal said she would offer me a refund on my shipping "as a courtesy". I didn't feel like arguing so I accepted the deserved refund regardless of what they wanted to call it. She said something about her computer being slow and said to call back in 30 minutes. When I did the new gal acting as if she knew nothing about the previous call and insisted that although my post card made absolutely no mention of any limitations with regards to the free shipping offer, that the policy was actually that I had to spend $50. Well any person with any knowledge of the law whatsoever would know that this is an illegal business practice. I asked to speak to a supervisor. She wanted to win the argument...and of course she did. The original gal should have her job. Saved $9! Congrats. Lost this customer for life and I'll tell everyone I know. AVOID VISTAPRINT AT ALL COSTS!! SCAM MARKETING AND SURRLY CS> FAIL!"


Rating 10/10
5/5
modified review posted

"I love vista print! I have been ordering from them for years! I have had times where products were damaged in the mail (like today for instance) and the help line immediately sent me out a new batch of products, not just the ones that were missing, the whole order! Just last week I went to my local kinkos office to have flyers made, they quoted me 100 bucks for 150 flyers. I got 1000 flyers on Vista print for the same price. I have ordered postcards, business cards, flyers, koozies, pens, business card holders (both desk and personal engraved) and big banners and have never had a problem with the Quality or speediness of their services. "


Rating 2/10
1/5
modified review posted

"I placed my first and LAST order on the 11th of October. It said delivery in 8 days. On the 16th I received an email saying it was FINALLY shipped. I called. An extremely loud and rude man told me UPS was delivering my package to the local post office by the 23rd!!!! Everyone knows the post office will take at least 2 days to get my package to me!!! My trip starts on the 22 nd. The rude man said they would refund my money if they dont arrive by the 23Rd ????? I already told him I wouldn't be here to find out!!! I also told him that a refund would take 5-10 business days. How does that fix anything???? Horrible customer service. Man yelling and he was rude. NEVER ORDER FROM VISTA PRINT !!!!!!!"

modified review This review was modified by StarlasCreations on October 18 2014 07:08:35 AM

Rating 2/10
1/5
modified review posted

"I also had a bad experience with vista print with my business card and my friend recommend me to order from www.aysprinting.com I got a good quality 14 pt business card in 5 days instead of getting 10 pt business card from vista print in 15 days with shipping 3 times as much as what I pay to aysprinting.com "


Rating 10/10
5/5
modified review posted

"I really love VistaPrint. I have bought custom business cards from them now for the second time, and have never been let down. My business card layout is very unusual, so they provided me with a blank card to do with as I pleased. I had to call customer service several times for help and they thoughtfully and carefully assisted me to ensure that my design and pictures would print perfectly. Their customer service was superb. Before I ordered 500 cards they even sent me a proof so I could see the finished product. Even though I needed the cards within 3 days, and I was told that would not be possible, and I only paid for standard shipping, I just received them today! Wow! That was amazing. I couldn't be more thrilled. I wouldn't think of using any other service. "

modified review This review was modified by Showmama on September 17 2014 01:30:54 PM

No Avatar
VistaPrint User
Rating 2/10
1/5
modified review posted

"Horrible lead times, horrible customer service. Will not be using their service again."


No Avatar
VistaPrint User
Rating 4/10
2/5
modified review posted

"Their products are fine, but they rely on extortion based pricing for shipping. If you want your product in a reasonable period of time, be prepared to pay a ransom. "


Rating 2/10
1/5
modified review posted

"Shockingly bad, 5 weeks and still I dont have my business cards. sort the delivery out. very expensive delivery and they dont use a tracked courier. costing me money.
terrible .
"


Rating 8/10
4/5
modified review posted

"Be prepared for last minute hidden costs.

I ordered one poster and the total came to $19.22. At the very last step, they said if I wanted my poster mailed with a RETURN address my total would go up to $27. What??
"

modified review This review was modified by layladayla on August 21 2014 05:56:46 AM

Rating 2/10
1/5
modified review posted

"Pretty frustrated and annoyed. I order banners for my business and they put somebody elses number on my banners????? nobody has complied with anything i've asked (like wanting my banners redone, a refund) ANYTHING other than my banners with god knows whose number on it. Save yourself and go else where. "


Rating 2/10
1/5
modified review posted

"im very disappointed. i called to ask a couple of questions and the lady on the other line was stuttering she couldn't speak a basic English she put me on hold when she returned she told me that she is giving me a free card holder that i was anyway supposed to get "

modified review This review was modified by michael5697 on August 07 2014 06:49:58 AM

Rating 2/10
1/5
modified review posted

"WORST COMPANY EVER. I have been trying to get my refund for over 3 months! Each Time I call they give me a new story about my refund. I will NEVER deal with this company again and if I were you I would STAY AWAY! DO NOT DEAL WITH THESE SCAM ARTISTS! READ THE OTHER REVIEWS!!!"

modified review This review was modified by Gruzinchik on May 30 2014 11:24:30 AM

Rating 10/10
5/5
modified review posted

"highly impressed!!!! this was kinda first impression post card that i sent out for a summer program. i needed this should be good. first the way it was packaged was great. 2nd and most important the image quality was amasing and the colors came out so beutifull and 100% accurate!! 3rd it was delivered so fast! and all for such a low price! i will definitely use again!

Thanx vistaprint! keep up your great work!
"

modified review This review was modified by monkeyy on May 29 2014 06:50:19 PM

Rating 2/10
1/5
modified review posted

"In the past I've had very good service. I called this evening to correct a mistake on my order. The music was so load in their office I could hardy her the lady I ask her three times to turn down the music so I could hear her better. The music continued loud. I finally told her that the music was very unprofessional and disturbing. I told her five times the correct mistake and finally she got it. I'll think twice before I order again."

modified review This review was modified by SandyJackson on May 06 2014 02:24:00 PM

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