So...you've read the sharply different reviews and you've seen Visionman's (VM) responses. This is important, because I want you to read and apply those to my recent experience. On Feb 25, I ordered a well-priced 1U server, fully realizing that it takes 5-7 BUSINESS days to receive, b/c VM builds and tests the equipment before shipment. Fine. I expect this for business products. Now, I have a *firm* deadline of 1.5 weeks with a critical client (time includes a Gentoo Linux install), so I chose 2nd-day shipping, and asked my rep to please contact VM and try to get a little time shaved off the end (at the very least this indicates my deadline is firm). He said that he has had trouble reaching them, but he knew who to call. Today, Monday, March 3 (7 days later), we contact them again to find that the motherboard is on backorder (?!), pushing shipment out to Friday, making my total time-to-product more than 2 weeks. Even if I *receive* the machine this weekend w/a next-day option, weekend access to the hosting site, which put in new equipment expecting me to come this week, bills around $200/hour. So here I am--no server, an angry client, a host with whom I pulled an unnecessary favor, a professional client-locator whose reputation is also on the line, and my sales rep trying to find an alternative giving time to install--smack in the middle of a political nightmare. To say that I am extremely dissatisfied would be unfair--I don't have a product to say they did it right--but I am NOT by any stretch happy. I stand to lose a large sum of money, but realistically I am returning to a vendor who WILL get me a more expensive, discontinued machine in 2 days. To be fair to VM, it is OK for a company to sometimes be out of stock, but it's NOT OK to fail to communicate. I have heard complaints about their communications, and I note: how long did it take for them to respond to customer complaints on ResellerRatings? 2-3 years? If they are so organized that they can blame the customer/retailer after that much time, it is bizarre that they aren't more responsive. While they might have come through for my business--and let's be honest, I know they tried, so this could be an unfortunate fluke--the nature of business is that you don't have time to screw around. I will pause on returning to this vendor, but if you have the time to wait--and they drastically improve their communications--at their prices they may be worth a careful second shot. And folks, if they work for you, don't forget to say so; sometimes it just takes some deliberate feedback on what went wrong to make significant improvements.

I ordered my gaming system on the 20th of december. Took them till the 3rd of january to ship and dident recieve till the 8th even though i selected 3 day air. When i recieved the computer it came with the wrong video card. I believe there is the correct one on the way but its been 2 weeks so i dont really know. My advice is go with a more reputable website.

This review was modified by its author, matt0555, on 1/25/08 7:43 AM.

We are a systems integration company and this was about the 10th server we've purchased from VisionMan. On our 2nd order, we were contacted by a personally assigned sales rep who has been very helpful ever since and has been there for the 2+ years we have been doing business. They have called us back with great tips/configuration recommendations after we have placed web orders (like recommending a more compatible RAID controller or a more economical memory option), and their support has been excellent. I used to use Dell exclusively, but I have found that Dell has gotten a little proud of their equipment lately - and I have grown tired of waiting on hold in Dell's support tree. I can usually save anywhere from 25% - 40% on a server from VisionMan and I find if you stick with the quality component manufacturers (SuperMicro, GigaByte, Intel, Adaptec, etc.), I have had even better reliability from VisionMan than I have had with Dell. Once, I tried to save some money by using on-board RAID, and installing the OS myself and I ran into some headaches, but I have never had any trouble if I chose a Visionman recommended configuration and let them install the OS.

I ordered an ATHLON XP 2700 workstation (and rec'd) in Nov '04, it arrived with a different (cheaper) motherboard and also the satellite USB ports (top and front of case) were not connected to the MB. Over the next 2 weeks (after receipt) I called Vision 5 times (at my own expense) and faxed them once. Also several e-mails. Each time I have been either sweet-talked or stalled, with no resolution offered other than our (president or manager) will be calling you back. Never once have I received a call-back or even an e-mail acknowledging any problem. The computer works but it was shipped (1) INCOMPLETE and (2) NOT AS ORDERED to be specific inferior parts yet charged me for superior parts - to the tune of $919.00 which of couse I paid in advance.  
After being ignored for a month, I will NEVER recommend Vision Computers Inc (dba visionman.com) in Chandler AZ to anyone. Stay away from these guys.

I have purchased the Vision P4 3.2 Ghz with HT system. After I setup the system, I noticed that the pc would reboot on it's own. I thought it might have been from the HP9000 printer cable, so I disconnected it from the server. I kept an eye on it, still it rebooted. I finally found out it was something inside the computer. I got this conclusion when I put down my coffeecup, the computer rebooted. I hit the table, same thing. I called up tech support and got a run-around that they didn't have any parts in stock and it would take up to a week to get in and build. They said that it would be shipped ups ground. After some complaining, they told me 2nd day air. I told them I was unhappy with this only because I was using this for the production pc. Because of the power outage, I lost one of my major databases and had to rebuild it. I have never received so many run-around nonsense excuses as this. They told me that the supervisors were out to lunch, away from their desks, and on vacation. As if that wasn't enough, I was told by the tech support that the president requested that I return the pc for a full refund. Another supervisor told me that there was nothing else to talk about. I am appalled at this type of service.  
 
If I were to act in this manner with my customers, I would be out of business.  
 

This has been my WORST experience with any online retailer ever. I will NEVER do any business with visionman again or recommend them to anyone I know. If you have any sort of problem with your order, you can expect weeks/months for any kind of resolution, I am going on 4 months now and they still owe me $60 for a faulty part they refuse to credit me on. I guess they are very hard up, and with service like I have received, it's no wonder!!!