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"I contacted Vision Computers for help with a virus that had infected my system. I did not buy my system at Vision, and at first I was told that they give service priority to systems bought at Vision, but to my relief they eventually agreed to do a rush job on my system after I explained the urgency of my situation. Within two days they had cleaned up the virus and all other malware/spyware/adware on my system, and now it is not only able to function properly but it also seems to be much faster! I greatly appreciate how they went the extra mile for me on this!"
"This is the worst Customer Service of any company I've ever dealt with. I'm refering to Vision Computers, Inc. They're rude, not at all helpful or freindly, and they're obvously only out to make a buck. BAD COMPANY. Don't do business with them unless you're willing to take a loss!"
"Ordered a new Widowpc gaming computer from Tiger Direct May 19, 2009. Computer would not power up on August 30, 2009. After 2 days trying suggestions from Visionman tech support, it appears the motherboard has failed. I can't return it to Tiger Direct because its over 30 days, I have to ship it to Visionman repair center. Called September 24 2009 to check on the status and find out they won't start on it for another 4 weeks because there are 3 more ahead of me. Their technician must work every other Saturday morning. What a joke for a professional company."
"I admit I was concerned about placing my first order with Visionman after I read the reviews on this site. We are a small business with a very tight budget and did/still do not have room for error. I spent many hours working through the configurations our organization was going to require for our next deployment of servers and decided I would at least request a quotation on my project. After all, I continued to see Visionman servers being sold through very reputable online stores like Staples.com, Compusa.com, Tigerdirect.com and my new favorite place to score hardware deals, thenerds.net. I contacted Visionman via telephone and was greeted by yes …a live person who kindly directed me to a member of the small business sales team. We worked together through my configurations and made improvements per my new Visionman sales consultant. I weighed the final quotations against the two other quotes received from HP and Dell. On paper, Visionman was winning the race; my new sales consultant was great. However, some of the reviews from this site were still lingering in the back of my head. I went forward with the purchase of two database servers and one mail server and could not be happier with my decision. Everything arrived on time and was “plug and play” out of the box. I even received technical support with loading a copy of MS Server 2008 that I did not even purchase from Visionman. Bottom line…I will be purchasing 6 more servers in August and it will be from Visionman. "
"I have dealt with Visionman for the last few years. I needed to send my computer back for service. They kept it for 10 weeks before calling me to tell me it was fixed. The next week I called to ask for a tracting number and was told it was still in their factory because they ran out of foam for shipping. I asked them to send the computer via express shipping. I tracked the number to be told today that my computer was sent to an old address of mine and left on the porch. I told at least 3 people the correct address to send it to, but was told their database had not updated to the correct address. I am waiting and hoping the computer gets to me safely. Bad business practices IMO and I won't waste my money buying anything from them again. I have ordered ram chips and had to return them since they did not function properly. "
"I bought 2 similar computers - 1 rack unit. They worked fine for several months, and then the power supplies quit working. I have left a phone message and filled out an online form. I have had NO communication from the company.
I had to buy replacement power supplies from iStarUSA for over $100 each. iStarUSA claims that their power supplies have a warranty, but they do not ship any paperwork with the power supply to prove the purchase. Also they do not provide any invoice or receipt even when requested. It was difficult to even order from iStarUSA -- they required copies of drivers license and credit card."
"So...you've read the sharply different reviews and you've seen Visionman's (VM) responses. This is important, because I want you to read and apply those to my recent experience. On Feb 25, I ordered a well-priced 1U server, fully realizing that it takes 5-7 BUSINESS days to receive, b/c VM builds and tests the equipment before shipment. Fine. I expect this for business products. Now, I have a *firm* deadline of 1.5 weeks with a critical client (time includes a Gentoo Linux install), so I chose 2nd-day shipping, and asked my rep to please contact VM and try to get a little time shaved off the end (at the very least this indicates my deadline is firm). He said that he has had trouble reaching them, but he knew who to call. Today, Monday, March 3 (7 days later), we contact them again to find that the motherboard is on backorder (?!), pushing shipment out to Friday, making my total time-to-product more than 2 weeks. Even if I *receive* the machine this weekend w/a next-day option, weekend access to the hosting site, which put in new equipment expecting me to come this week, bills around $200/hour. So here I am--no server, an angry client, a host with whom I pulled an unnecessary favor, a professional client-locator whose reputation is also on the line, and my sales rep trying to find an alternative giving time to install--smack in the middle of a political nightmare. To say that I am extremely dissatisfied would be unfair--I don't have a product to say they did it right--but I am NOT by any stretch happy. I stand to lose a large sum of money, but realistically I am returning to a vendor who WILL get me a more expensive, discontinued machine in 2 days. To be fair to VM, it is OK for a company to sometimes be out of stock, but it's NOT OK to fail to communicate. I have heard complaints about their communications, and I note: how long did it take for them to respond to customer complaints on ResellerRatings? 2-3 years? If they are so organized that they can blame the customer/retailer after that much time, it is bizarre that they aren't more responsive. While they might have come through for my business--and let's be honest, I know they tried, so this could be an unfortunate fluke--the nature of business is that you don't have time to screw around. I will pause on returning to this vendor, but if you have the time to wait--and they drastically improve their communications--at their prices they may be worth a careful second shot. And folks, if they work for you, don't forget to say so; sometimes it just takes some deliberate feedback on what went wrong to make significant improvements."
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posted Sep-17-2010 
![Share](javascript:share_rating({"review_body":"Excellent customer service. Fast delivery and great machines!","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/724904#comment724904","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"annejohnson23","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I contacted Vision Computers for help with a virus that had infected<br>my system. I did not buy my system at Vision, and at first I was told<br>that they give service priority to systems bought at Vision, but to my<br>relief they eventually agreed to do a rush job on my system after I<br>explained the urgency of my situation. Within two days they had<br>cleaned up the virus and all other malware\/spyware\/adware on my<br>system, and now it is not only able to function properly but it also<br>seems to be much faster! I greatly appreciate how they went the extra<br>mile for me on this!","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/609786#comment609786","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"sadiqc","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is the worst Customer Service of any company I\u0027ve ever dealt with. I\u0027m refering to Vision Computers, Inc. They\u0027re rude, not at all helpful or freindly, and they\u0027re obvously only out to make a buck. BAD COMPANY. Don\u0027t do business with them unless you\u0027re willing to take a loss!","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/519565#comment519565","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"Rand222","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a new Widowpc gaming computer from Tiger Direct May 19, 2009. Computer would not power up on August 30, 2009. After 2 days trying suggestions from Visionman tech support, it appears the motherboard has failed. I can\u0027t return it to Tiger Direct because its over 30 days, I have to ship it to Visionman repair center. Called September 24 2009 to check on the status and find out they won\u0027t start on it for another 4 weeks because there are 3 more ahead of me. Their technician must work every other Saturday morning. What a joke for a professional company.","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/500451#comment500451","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"Red455","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I admit I was concerned about placing my first order with Visionman after I read the reviews on this site. We are a small business with a very tight budget and did\/still do not have room for error. I spent many hours working through the configurations our organization was going to require for our next deployment of servers and decided I would at least request a quotation on my project. After all, I continued to see Visionman servers being sold through very reputable online stores like Staples.com, Compusa.com, Tigerdirect.com and my new favorite place to score hardware deals, thenerds.net. <br>I contacted Visionman via telephone and was greeted by yes \u2026a live person who kindly directed me to a member of the small business sales team. We worked together through my configurations and made improvements per my new Visionman sales consultant. I weighed the final quotations against the two other quotes received from HP and Dell. On paper, Visionman was winning the race; my new sales consultant was great. However, some of the reviews from this site were still lingering in the back of my head. I went forward with the purchase of two database servers and one mail server and could not be happier with my decision. Everything arrived on time and was \u201cplug and play\u201d out of the box. I even received technical support with loading a copy of MS Server 2008 that I did not even purchase from Visionman. Bottom line\u2026I will be purchasing 6 more servers in August and it will be from Visionman. <br>","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/476360#comment476360","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"Chalem-e","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have dealt with Visionman for the last few years. I needed to send my computer back for service. They kept it for 10 weeks before calling me to tell me it was fixed. The next week I called to ask for a tracting number and was told it was still in their factory because they ran out of foam for shipping. I asked them to send the computer via express shipping. I tracked the number to be told today that my computer was sent to an old address of mine and left on the porch. I told at least 3 people the correct address to send it to, but was told their database had not updated to the correct address. I am waiting and hoping the computer gets to me safely. Bad business practices IMO and I won\u0027t waste my money buying anything from them again. I have ordered ram chips and had to return them since they did not function properly. ","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/472043#comment472043","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"Tene","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought 2 similar computers - 1 rack unit. They worked fine for several months, and then the power supplies quit working. I have left a phone message and filled out an online form. I have had NO communication from the company.<br><br>I had to buy replacement power supplies from iStarUSA for over $100 each. iStarUSA claims that their power supplies have a warranty, but they do not ship any paperwork with the power supply to prove the purchase. Also they do not provide any invoice or receipt even when requested. It was difficult to even order from iStarUSA -- they required copies of drivers license and credit card.","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/452625#comment452625","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"Arkie22","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is a dishonest company. They are refusing to service PC\u0027s bought from Widow PC before they acquired the company. Do not trust them.","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/452179#comment452179","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"WidowPC_Blows","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"So...you\u0027ve read the sharply different reviews and you\u0027ve seen Visionman\u0027s (VM) responses. This is important, because I want you to read and apply those to my recent experience. On Feb 25, I ordered a well-priced 1U server, fully realizing that it takes 5-7 BUSINESS days to receive, b\/c VM builds and tests the equipment before shipment. Fine. I expect this for business products. Now, I have a *firm* deadline of 1.5 weeks with a critical client (time includes a Gentoo Linux install), so I chose 2nd-day shipping, and asked my rep to please contact VM and try to get a little time shaved off the end (at the very least this indicates my deadline is firm). He said that he has had trouble reaching them, but he knew who to call. Today, Monday, March 3 (7 days later), we contact them again to find that the motherboard is on backorder (?!), pushing shipment out to Friday, making my total time-to-product more than 2 weeks. Even if I *receive* the machine this weekend w\/a next-day option, weekend access to the hosting site, which put in new equipment expecting me to come this week, bills around $200\/hour. So here I am--no server, an angry client, a host with whom I pulled an unnecessary favor, a professional client-locator whose reputation is also on the line, and my sales rep trying to find an alternative giving time to install--smack in the middle of a political nightmare. To say that I am extremely dissatisfied would be unfair--I don\u0027t have a product to say they did it right--but I am NOT by any stretch happy. I stand to lose a large sum of money, but realistically I am returning to a vendor who WILL get me a more expensive, discontinued machine in 2 days. To be fair to VM, it is OK for a company to sometimes be out of stock, but it\u0027s NOT OK to fail to communicate. I have heard complaints about their communications, and I note: how long did it take for them to respond to customer complaints on ResellerRatings? 2-3 years? If they are so organized that they can blame the customer\/retailer after that much time, it is bizarre that they aren\u0027t more responsive. While they might have come through for my business--and let\u0027s be honest, I know they tried, so this could be an unfortunate fluke--the nature of business is that you don\u0027t have time to screw around. I will pause on returning to this vendor, but if you have the time to wait--and they drastically improve their communications--at their prices they may be worth a careful second shot. And folks, if they work for you, don\u0027t forget to say so; sometimes it just takes some deliberate feedback on what went wrong to make significant improvements.","link":"http:\/\/www.resellerratings.com\/store\/Visionman_Vision_Computers_Inc\/comment\/365855#comment365855","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Visionman_Vision_Computers_Inc.jpg","store_name":"Visionman \/ VCI Systems (smmdirect.com)","username":"InfotechCapital","rating":"1"}, "single");){kind=link}
"Vision Computers....very happy with them."