1/5

posted Mar-01-2012

"I'm an avid Amazon shopper. Visiondecor has been BY FAR the worst vendor I've ever dealt with. We purchased a bed frame from them because of the great price. Received it, attempted to put together, and 2 parts were defective. Called customer service 5 times to get replacement parts. The customer service phone number literally has no one on the other end. Emailed, and finally got a response. Each time it took them several days to respond (as we are left with a broken product).

Their website guarantees fast replacement of broken or defective parts, yet when we requested expedited shipping, not only did they say it takes 3-5 days just to process replacement part requests (which is longer than it takes to process the original order, and ended up taking 7 days), but they also cannot offer expedited shipping because they don't have that option in their FedEx account. Then why say "fast replacement" on your website??

FINALLY received the replacement parts, and putting together the bed frame really showed the poor quality of the product. Wood supports were warped, wood was splitting, a screw head even broke off. Had to start the replacement parts process all over again.

It's been a month and the issues are still not resolved. 3 different customer service reps have emailed at separate times under email accounts that weren't their own. It's a TOTAL SCAM. Please beware! We requested a phone number to try to speed up the process. After asking 4 times we finally got an extension off the general number. It went right to a voicemail and we never got a call back.

We gave up and filed a claim with Amazon. Please don't put yourself through this."

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1/5

posted Feb-23-2012

"BUYER BEWARE!! I ordered a King size and the package was left in the garage as requested but we noticed the box was damaged. We took pictures of the damage prior to opening the box just in case and found the foot board was cracked. No problem, we thought, we left a message with the company about the situation and asked if they could send a new foot board. We informed them we had pictures of the box and foot board and would be happy to send the old foot board back. No reply. Called three more times and could never get anyone to call us back. They took a small problem and made it an aggravating process by ignoring our messages. We still have the cracked foot board almost two months later and never received a call or email back from the company. STAY AWAY!!!"

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1/5

posted Jan-04-2012

"Wish I would have read these reviews before I also became a victim of visondecor! Placed order for table and chairs on dec. 11, they charged my credit card on dec. 13, I still have not received it! Trying to contact them is or get a legitimate response is not working. Don't waste your time or money with visondecor!"

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1/5

posted Dec-13-2011

"I saw Visiondecor on Amazon so I thought they were a good company. I ordered a sofa and loveseat on November 3rd and it is now six weeks later and I still have not received the items. Visiondecor will not answer their phones and always forces you to email. I'm not against this but they do not return their email and instead force you to some sort of message board where they keep tell me they are looking into the order. I am surprised a company like this can stay in business. Buyer beware!"

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5/5

posted Oct-26-2011

"I read the awful reviews about this company AFTER I already ordered a table. Well, having concerns, I immediately emailed them to express my worries that I would ever get my order and if I did, would it be the right thing or in good shape. Not only did I receive an email within an hour from their customer service understanding my concerns and insuring me my product or a refund, but I received my item, in excellent shape 7 days after I placed my order. I am very satisfied with visiondecor. FREE SHIPPING, and they packed my dining table with foam insulation so well there was no way it would get damaged on its trip from CA to PA... AND, I saw this same table at another store for $200 more. CANT BEAT THAT! "

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1/5

posted Aug-31-2011

"Avoid this company! I ordered a dinette set (almost $1K) from them through Amazon in early July. I still don't have it. They delivered an item to me three weeks late, only to realize it was the wrong item. They sent the correct item three weeks later, and it was broken! I am still waiting on a replacement piece and the table is sitting in parts in my dining room. They take a week (literally) to reply to emails and my calls to their "customer service" center don't even get answered. No-one is ever there to answer! HORRIBLE HORRIBLE experience. Not worth the just a tad bit cheaper price. I filed a complaint with Amazon and with the BBB, hopefully I can get this resolved. ALL AROUND TERRIBLE EXPERIENCE."

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1/5

posted Aug-09-2011

"Ordered a hard to find product from their site, only to be informed a few days later that it wasn't actually available. Just hoping the refund actually comes through now."

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1/5

posted Jul-29-2011

"I ordered a comforter set 7-14-2011. I was charged immediately and after 10 days and no shipment confirmation i called and called never talked with anyone, but left a message for them to call me. instead they emailed me to let me know they couldn't tell me when i would receive my comforter because they purchase this through some other vendor and they would let me know. now it is 5 days later no response i have called and emailed them and still no response. I see where people are happier when they order through amazon. Do NOT order from their website.....I am still waiting to hear from them"

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5/5

posted Jun-23-2011

"I ordered ladder shelf from VisionDecor. After ordering, in couple of days I received email about the traking number for FedEx shipping. It arrived on time. I am satisfied with Visiondecor."

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1/5

posted May-24-2011

"We just bought a white bathroom cabinet. It arrived smelling of formaldehyde coming from the particle board it was manufactured from. BEWARE! They apparently don't screen their products they get manufactured in China. This is NOT a product you want. Read about formaldehyde in particle board on the internet."

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