5/5

posted Apr-16-2013

"I ordered some Ray Bans RB 8301 polarized. They got them to me with in about 2 weeks. They had to order them from Italy but they emailed me and told me the eta by the next day. I got them and they were exactly what I ordered. Great experience."

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5/5

posted Mar-07-2013

"My bro ordered Persol PO 2398V Eyeglasses-Sand Brown for me on my bday. The product is really quality product and it's not costly."

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5/5

posted Feb-25-2013

"I bought a pair of eyeglasses for $ 150 less and they did the prescription lens for me as well for a steel of a price! these are my guys! I will only be shopping here."

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5/5

posted Feb-25-2013

"Always great selection of in stock items at very good prices. Can't wait to purchase again from VisionInStyle"

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5/5

posted Feb-25-2013

"Quick delivery, quality product at a very reasonable price."

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1/5

posted Nov-02-2012

"I placed an order from this company in August for prescription sunglasses ($400). When I was placing the order, somehow I was able to get a person on the phone to help me with some things. I was told it would ship in a week. After 3 weeks, I called to get an update, surprise surprise, it was then shipped the following week, a month later. Coincidence? The sunglasses came, the frames were as expected. The lenses were so lightly tinted you could barely call them sunglasses. I called them a few times before I was able to reach someone. I was inquiring as to whether I could send them back to have the lenses replaced with something a bit darker (something that someone would actually consider sunglass lenses). I was told they do not take returns on custom orders. I informed them that the glasses are very disappointing, they are "sunglasses" and are barely tinted at all. Also, their website does not state anywhere that they don't take returns for custom orders. In fact, it states that they Do take returns of contact lenses, which are by their very nature, custom. The person told me he would check with the optometrist to see if this could be done, and get right back to me. That was almost 2 months ago. I have since called and left voicemails, as well as emails explaining the situation, asking if it was possible to do, a simple yes or no would suffice. (I didn't hate the glasses, but for $400, I was expecting actual sunglasses). I got an email back eventually giving me a return authorization number. I emailed back asking if that meant they were able to switch out the lenses, that I did not want to flat out return the glasses, and could someone please get back to me either way. Over a month has gone by and I have not heard from them. I am afraid to send my glasses back, for fear they will reject them since it is past the return date, my glasses will be gone, and I will never be able to get in touch with someone there again. I have filed a complaint with the better business bureau. I have never in my life encountered such horrible, and evasive customer service. I probably wont even be able to get my insurance reimbursement becuase who knows if anyone at this company will bother to fill out the paperwork. SKETCHY SKETCHY COMPANY!!! Pay the extra money and get your glasses from a reputable company!! If I could give this company ZERO stars, I would."

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1/5

posted Sep-19-2012

"Placed an online order on 09/12/2012 and it hasn't even shipped as of 09/19/2012. Tried contacting customer service but nobody picks up the phone. DO NOT order from this company. It's pathetic."

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5/5

posted Aug-13-2012

"I've been searching for these Ray-Bans for the longest time and while other sites had them for $200+ VisionInstyle had them for almost 70% off. The shipping was very fast and their customer service responded to my question regarding a larger size. Unfortunately, Ray-Ban only carries those in one size. Nonetheless, VisionInstyle is a great company."

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5/5

posted Jul-16-2012

"Great customer service. Was very happy with the product, which was shipped promptly. Was updated every step of the way. Would absolutely use Vision In Style again."

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5/5

posted Jun-12-2012

"Ok i was at the mall one day in seen this great glasses but it was way to much for me just for some frames($225) so i came home and google these Burberry BE2090 and visioninstyle had them the cheapest($113), so i made the purchase and recieved the item 5 days later. Very happy with the service."

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1/5

posted May-22-2012

"It has been 22 days and i'm still waiting for my order. On the USPS tracking page, it still says "The U.S. Postal Service was electronically notified by the shipper on xx (3 weeks ago), 2012 to expect your package for mailing" I should have bought it from another site..."

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1/5

posted Apr-11-2012

"Ordered sunglasses for a birthday gift because they had the best price and their site boasted about authenticity and how great their customer service was. Can't verify the authenticity but I can tell you their customer service is horrible. I never heard another word from them after I placed my order except verification of my PayPal payment. I left several voicemails and emails asking if the glasses were on back order since it was a gift and I needed a back up plan if they weren't available. They never responded to any of my messages. I was beginning to wonder if they were a legitimate company. I contacted PayPal to cancel my payment and they left a voicemail for them as well. Finally got an email stating order has been cancelled. Will never order from them again, they leave you hanging."

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5/5

posted Apr-01-2012

"I was skeptical of this site due to the fact that they were offering Hugo Boss sunglasses at a price $40 cheaper than I could find anywhere else. However, glasses arrived within a week, complete with Hugo Boss case and protective cover. No issues therefore I recommend the site."

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2/5

posted Aug-11-2011

"Be prepared for a poor and rude customer service. They did not answer my messages that I sent them using their website –two messages. They not responded my voice message I left them at their voice mail. I called them during business hours and they were closed when it is supposed they should be open – I got a recorded message saying they were closed- And when I finally reached them after several attempts the person that took my call was rude! When we finished the call he did not even say ‘thanks’ he just dropped the call.
As a general recommendation, it is much better to try any frame at the stores before to buy online, especially eyeglasses, this site just honor the frame return, you need to pay for new glasses if you exchange frame. I found other site, framesdirect.com, that gives you 50% discount toward the new glasses if you fail to pick the correct frame

Their frame selection engine at their website is poor; you cannot filter by frame dimensions making it hard to select the correct frame.

Two good things about them, price on frames are better, the frames are genuine.

Shipping speed is average, nothing special.

Personally it was the first and last time I purchase at this website."

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4/5

posted May-12-2011

"I ordered Coach Martha sunglasses off of this website, and it wasnt really at any deep discount. All the websites i checked are pretty much the same. The good thing about this website is that it does take the FSA card....if you know what that is lol. But, good services and fast delivery. I ordered on Thursday afternoon, and had them in my hands as of Wednesday afternoon. So, about a week to ship which isnt really bad. I will definately order again. The only problem with their website is that i ordered a few items before these sunglasses, and they were discontinued and i had to call the store to see why my order was taking so long. So, in the long run, they need to update their website to take off all discontinued frames/sunglasses as not to confuse the customer. Because i was really looking for the Coach ARlene sunglasses, but to my dismay they were discontinued. "

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