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Stores > VisionDirect.com (USA)

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  • VisionDirect.co

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.00/10 6.00/10
    Chance of future purchase: Rating 2.00/10 2.00/10
    Shipping & packaging: Rating 2.00/10 2.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

140 Customer Reviews

Rating 2/10

Never Shipped

"Placed order 9/27. A week and a half later I've heard nothing so I call and told it's backordered. Site says backordered items ship within 3-7 business days. This was day 8 when I called. They tell me to give it another day. I wait another day and still nothing so I had to cancel my order and get from somewhere else. VisionDirect claimed Cooper Vision, the manufacturer, had a delay. I called Cooper Vision after the fact and was told there was no delay and VisionDirect should have called them for an update.

This company wasted my time and will waste yours too. Find somewhere else to buy your contacts.

This review was modified by vemnox on October 11 2016 06:20:20 AM

Rating 4/10

Dont expect a refund

"Purchased 1 year worth of contacts using PayPal. After couple of months of using my lenses, it was obvious these lenses would not work. I asked for a refund for 2 unopened boxes. The only thing they could offer was a credit that because I used Pay Pal, at least so they said.
I find this not customer friendly. Vision Direct looked like a good deal, and it was until you needed some customer satisfaction

Rating 2/10

Warning, run away from this awful place.

"What has happened to this company?? I received my orders before, but this year they have completely screwed up everything. Now my job and life is in jeoparty cause they keep lying to me.

Delivered the wrong order twice, shipped to the wrong address twice, lied about ability to deliver replacement orders 3 times. Each customer service agent gives different answers to the same order deliver questions. After 3 weeks I still did not get my order, and still have not received a refund. RUN LIKE THE DEVIL IS CHASING YOU.

Rating 10/10

Worked Great for me

"I was leery to try my first online contact ordering with this company because of all of the negative reviews, but the price was by far the best so I decided to roll the dice. I had zero issues- I ordered online, and received my correct contacts in less than a week. I saved $40 from the other stores I looked at, so I think it was an overall great experience. "

This review was modified by dane248 on August 19 2016 08:02:46 AM

Rating 2/10

3 days still processing

"Take too long to do things. Only a good price for first time customers. ContactLensKing.com is the way to go."

This review was modified by ThatGuyThisGuy on June 17 2016 10:28:36 AM

Rating 2/10

HORRIBLE Customer Service!!!!

"Run! Fast! Find a different contact lens company! These people not only shipped to the wrong address but then the customer service agent was useless and could not have cared less. Absolutely Zero Customer Care. Would not recommend this company."

This review was modified by stillwaiting2 on June 10 2016 09:29:28 PM

Rating 2/10

Vision Direct's Price Matching is a hoax

"This company claims to price match any of their competitors with a 105% price match guarantee. However, they will always find a way to deny your claim. I read the small print regarding what they don't match and did not see anything that if you do a Google search for a product, they will not match that price. However, that is the excuse they used for me. I will NEVER buy from this website again."

Rating 6/10

Discounts promoted but NEVER Available!

"I've used VisionDirect for over 8 years. I get frustrated with their promotional emails touting 20% discounts. They are NEVER valid. When you're spending over $300 on contacts, a discount is greatly appreciated. I called customer service when my promo code did not work and the rep said no discounts are available on either of the contact types I was ordering. My thought -- don't advertise your discount to me, if it's not valid. Lastly, the rep gave me a promo code for free overnight shipping. Great - I thought. I ordered on a Friday and my contacts arrived the next Wednesday...whatever."

This review was modified by MnMeck on March 24 2016 08:36:14 AM

Rating 2/10

"I ordered contacts from Vision Direct on Black Friday. The discount was a Lil over $16. They contacted me, and I was informed that my order was canceled because my prescription was out of date via the eye dr. It's not out of date, and I never had problems ordering contacts elsewhere online. I order online because the nearest places that I can order are 30 miles away, and they have to order it themselves since my vision is so poor. My contact prescription doesn't run out for another 9 1/2 months. I seriously doubt they contacted my eye Dr. I think the discount was too much for them, or they didn't have my contacts in stock. Like I said, I've never had a problem elsewhere online, and they all have to contact my eye Dr. I've been ordering online for 3 years now, and have never had this problem before. Simply ridiculous!"

This review was modified by DeniseRae1981 on December 02 2015 11:44:25 AM

Rating 10/10

"I'm not sure why this company has such a low rating. I've used them two times to get contact lenses. I order online and provide them my prescription. They always have the lowest prices and the contacts I received are good. I think it took like a week for me to get my contact lenses, not sure about overnight shipping or anything. I will definitely order from them again since they are so much cheaper than my local vision store (rather than pay $210, I'm paying $92, how ridiculous is that?)."

This review was modified by spiffmonkey1 on November 16 2015 04:00:01 PM

Rating 2/10

"I haven't used Vision direct for a few years and now I know why! On 18th June I placed an order for lenses and drops. 2 days later my account was debited. Since that date I haven't heard from them. Not a mail receipt that the order was received. Not a single answer to any of my dozen+ emails asking where the order was.
On the occasion that I spoke to customer service they said that they had answered all my mails (!!!!) and that the order had been dispatched over a month after ordering and paying for the items.
Now here we are at the end of the 2nd month and I still cannot get customer service to reply to my query as to where my order is. There seems to be no responsibility that Vision direct are selling CONTACT LENSES which enable people to see! Not a skirt or toy. They need to get their customer service act together before someone sues them.

This review was modified by Nicole6 on August 20 2015 07:01:19 AM

zeta's Avatar

Arizona, US
Rating 10/10
ResellerRatings.com TOP REVIEWER!

"Order on 11/3/2014
Cashback sites work well with this site, and it has many coupons. Prices were competitive and I know they are a big company and I assume that they are reliable.

It takes them 4 business days to ship which is slow in my opinion.

Rating 6/10

"I don't typically take the time to write reviews but I'm notoriously relying on them all the time.

I have been using VisionDirect to order my contacts for at least 5 years. I am able to get a great deal on my contacts (much much better than from the eye doctor) and the shipping is always free.

I have had to call VisionDirect at various times over the past few years about my order or with questions. My last ordering experience, which was just a few minutes ago, resulted in two calls. I called last night because I was getting an error - my call was answered in under a minute by a real person. She explained that the manufacturer was discontinuing boxes of 6 and only offering 12 and 24. She also offered me a promo code for free 1 day shipping. She was very friendly and helpful. I didn't end up placing my order last night because I realized my credit card info had expired and was too lazy to look it up.

So I just placed my order today. They have an easy uploader for your prescription or you can email it. In my experience, it gets processed very quickly either way - I have used both in the past. Today, I mistakenly uploaded my old prescription because I was in a hurry, so I called VisionDirect to get it resolved. Again, my call was answered by a person in under a minute. In speaking with him, I was looking for the correct Rx and I realized the file was saved on an old computer. The customer service rep quickly pulled up my order and was able to verify that they still had my Rx from my order last summer. It was so quick and easy, and good customer service saved me the time and hassle of seeing if I could locate a copy!

It struck me that my customer service experience with this company is very rare this day and age. I normally find myself waiting a long time on the phone to get rude/bad service and often not get my questions resolved. It was just so refreshing that I wanted to post this review! There are so many places to order contacts and when I used VisionDirect for the first time, having not heard of them before, I relied upon reviews. They truly deserve 5 stars for offering the lowest prices and excellent service!

I spoke to soon and my praise was a bit premature. So much for the phone call clearing things up. Later that day I got an email that my Rx was wrong. I called and it sounded like departments do not communicate. Things seemed to be resolved after this call. The next day (Thurs) I got my shipping notification. Again, I was given a code for 1 day shipping. On Friday, it said estimated delivery of Sat. Still no sign of my contacts. Tracking hasn't been updated and now it has no estimated delivery. I would advise highly against ever paying for expedited shipping.... It's been 4 shipping days. :( no more 5 star rating. I'm going to call back tomorrow if I don't have them in hand.

This review was modified by sarahk24 on July 21 2015 10:06:17 AM

Rating 2/10

"Customer Service lied to me on more than one occasion as to when I would receive my contact lenses. They were ordered for overnight shipping. Checked the order next day only to find they where back ordered. Called and was informed they would ship the next day. This happened twice and still did not receive. Just asked to speak with a supervisor who apologized for the customer service operators lying to me. Was informed that they are on back order and will not be available for a week. I canceled order."

azbbqmaster's Avatar

Phoenix, Arizona
Rating 4/10

"Had ordered contact lenses, close to $600.00 for both types.

Seemed like they had the best deal. Was going to be travelling so left instruction and paid for overnight service. Ordered on a Monday. So no shipment Tuesday, Wednesday or Thursday. Friday when I was leaving, I finally get an email that evening that my order has shipped. Great guys, but what happened to "overnight"?

Also for some reason they only shipped half of my order, but charged me for the whole thing. Emailed customer service but no response, so will have to call, as it's been 1 month I've been waiting.

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