VisionDirect totally dropped the ball. Their customer service is frustrating and far from reliable.  
 
I needed my order rushed (and ordered 3 day shipping). I emailed the address they told me to contact and never received a human reply. I called and they said if I had contacted them earlier they would have been able to help. I do not recommend this company at all.

This is my second time ordering from Vision Direct and they have been great. They have the best prices and you can always find a coupon online. Shipping has also been timely. I would recommend this company.

Everything about this transaction went smoothly. Phone support was excellent, email confirmation was quick, and the order arrived in 4 days, postage-free.

ABSOLUTELY EXCELLENT SHIPPED fast well it was overnight but the CS was excellent answered all my questions and when there was a shipping address error they notified me immediately and accomadated everything. BYE BYE 1800. my proclear contacts were 20 dollars cheaper! than 1800. thats 40 in savings (need 2 boxes) and free shipping on 99 over. thank you VD

This review was modified by its author, john.woo, on 7/13/08 1:49 AM.

Nothing but good things to say about this contact lens site. My first order for Toric lenses came in a week flat! Previously, I had had some bad experiences with ordering contact lenses o line, (took two months once with a now-defunct seller) but I'll shop here again.

I would not recommend this store to anyone. The site showed "free shipping on any order with no minimun purchase", I didn't show the shipping fee until I press "Place order", and the receipt showed shipping fee of $6.99. Yet processing fee for $1.95  
 
I tried to cancel the order and it didnt let me cancel. I called customer service 800 numbers and waited for 30 mins and noone answered the phone.

I usually order through 800-CONTACTS, where I've had great customer experiences. Here, it's a different story.  
 
After being repeatedly told that my contacts should ship "today, tomorrow at the latest," it's now 8 business days and 10 days since I placed my order and all they can tell me is, "they should ship any day now."  
 
Customer service reps are either ill-informed, don't care, or less than intelligent. No one seems able to tell me more than the web site does, which is basically nothing.  
 
Do yourself a favor, pay the extra $10 or so and order from your doctor or 800-CONTACTS.

My first order was in 2004. I ordered 7 more times from them. They have great customer service. Usually they send the items at the same day. They even reshipped one of my order that lost. I don't mention the great price. I will definitely to continue ordering from this company again.

Excellent experience. They were the cheapest prices on the lenses I needed, they obtained prescription verification quickly, and were shipped quickly as well. Couldn't be more pleased.

I think Vision Direct is an incredible company. They have excellent pricing and great customer service. I have been a customer for years and order my lenses from them 3x a year. I've never had a problem in my history with them as far as any backorders or screw ups with delivery. I would recommend them to anybody and will continue to purchase contacts with them.

I have used VisionDirect for about 3 years now. I am very pleased with both their service and prices. I recommend to all my friends.

VisionDirect.com is the best source for contact lenses. They are cheap (you can always find free shipping coupons or % off coupons) and they are very quick. I ordered on the 22nd and received them on the 26th. Shop with them and you will not disappointed.

Worst customer service ever.  
 
This has been one of the worst experiences from an online company.  
 
I ordered contacts and brita filters from Visiondirect. I used some promotional codes on the order.  
 
They shipped one portion (from drugstore.com) and I received it. My order screen said that my contacts had also shipped, but no tracking # was availale.  
 
I waited 7 days after the order had supposedly shipped and after the 7th day, I called Visiondirect.  
 
The CSR I spoke to told me that the contact portion of the order had been cancelled because I use the promotional code *that the system accepted*. They cancelled one portion of the order and accepted the other. This has got to be illegal and is unquestionably a deceptive business practice.  
 
 
I went through all of that hassle for nothing. I waited 7 days for contacts that never came. Now I am in desperate need of contacts and am forced to buy them retail. Being a poor student, this really hurts my finances.  
 
Do not deal with this company. I will be notifying the BBB and FTC of this experience.

This time it was a disaster! I have shopped at their store for years, but this time was enought to turn me off forever. Five days after I placed the order (!!) they contact me saying that they cannot ship without a valid prescription. I've had in their system a valid prescription from a european doctor for the last two years, and they shipped 3-4 orders to me during that time. But they conviniently ignored that and required me to obtain a new prescription from an american doctor, not only for the parameters of the contacts but for the BRAND too???? No optometrist I ever went to prescribed a BRAND! That's ridiculous, only the parameters matter. I got fed up and told them to cancel the order and I would not be ordering any more from their store. UTTERLY bad experience, I had a feeling they are not even reading to what I am saying in my emails.

This review was modified by its author, gbg2000, on 6/1/05 10:46 AM.

Product recieved as described  
 
Much cheaper than everyone else!