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Left a scar
"I finally got my bags put on, long story short, I go for a ride kept hearing a clanking sound I stop 20 minutes later at my destination and see the sound I heard was the bracket holds the bags was hitting a chrome plated under bracket now I have two ugly dents in my bike I have had for 7 years. I love the bags but can't use them and now have to fix my chrome. :( they are for sale. So bummed!"
Mind over matter, they don't mind cause you don't matter...
"Bottom line.Bags are decent all things considered... Company is inept, and indifferent to the point of insolent.Ordered on 3/31, bags arrived on 4/4 missing keys. Called customer support several times to explore my options: return bags, have keys made and my favorite "We will send you a new set of locks with keys and you can drill out the locks on the bags and replace them yourself".Locksmith quoted me approximately $60 to re-key. Didn't want to stick the company with that charge and in retrospect given my experience with customer service I believe that would have been a whole new nightmare.Finally got customer service to send return label on 4/6, I shipped on back 4/7. UPS says package delivered to company on 4/11.4/13 shipping label "created". 4/17 no change in status. 4/18 company assured me bags were shipped priority and would arrive 4/19. Called company 4/20 for update on shipping and was told bags would arrive 4/21.Magically bags arrived complete on 4/21.In every one of my dozen plus calls to customer support, they had taken no action unless I prompted them to do so. They had an excuse and someone else to blame in every instance.At one point I considered upgrading to a larger set and asked if they would consider an additional discount given the poor way they handled this return. The response was "Why would we give you a discount? We are only human, people make mistakes..."O.K. but people that take pride in themselves and their products take responsibility for and make an effort to fix their mistakes. And the discount I was hoping for was far less than the $60 it would have cost had I just gone to a locksmith.Anyway, if you buy a product from this company and your bags arrive complete and intact, take them and run lest you fall victim to this quagmire of mediocrity.By the way, the company is 300 miles from where I live although, the parent company Crorama is a Pakistan import company and they don't appear to take any more pride in their quality of service than Viking Bags.Ultimately, it's mind over matter... they don't mind and you don't matter.I have gotten half a dozen emails write a review... I will be surprised if this sees the light of day but at least I got to vent and I will steer as much business away from this company as I can...Of course, bikers don't talk much about their gear do they?"
Nice Products.. I am Stoaked
"Very Nice product for my Harley softail, i bought their solo bag for my short trips to keep my essentials. and its well made... i am impressed, definitely recommend to any one. "
"I purchased a set of Charger Braided Saddlebags. Fit & look are great,,,plus the quality & price are outstanding. "
Quality Products and Customer Services.
"No company can beat Viking Bags with such a quality products in low prices. Shipping was Fast. If you are looking for Best Motorcycle Luggage items and saddlebags, This is the place to go. "
Odin Odin Odin - You can only know if you know what Vikings are
"I am very excited with my recent purchase i made for my 09 Harley softail Standard.. bags names were Odin and they were very nice and spacious.. i cant say much about it. but their chat support is really professional, i guess Andy were there... he was quick"
Great Viking Bags Product
"Order was delivered to my door within 3 days. Excellent Quality. Looks great on my bike. Bags were easy to install after watching installation video. Customer services was Great. I would highly recommend Viking Bags!"
Perfect Place for Perfect Products
"I was recommended and now I am recommending them because the quality of their products is really amazing. I got their hard lamellar bags for my sporty and mounted them with their quick release. The bags are really roomy and they don't look ridiculously big on the bike either. also bought a tail bag from them which is really easy to install and I can take it on and off whenever I want just like the saddlebags too. highly recommend them"
LOVE LOVE LOVE Viking Tail Bag
"bought a tail bag from them. installing the bag was really easy, would work on almost any bike. Also the quality of the bag is much better than what I was expecting in this price. you cannot get a better bag in this price. pretty good looking and practical, customer support was friendly and quick enough to satisfy... most likely they got my loyalty!!!! "
Really they are Luggage Experts
"Loved the concord bags i got from Viking for my Wide Glide. I was not sure how to mount them on my Dyna when i called, Andy was really a life saver, he suggested me to go with Quick Disconnect System, and he gave me extra discount on that and shipped instantly.. These guys really know how to care customers."
IT JUST MORE THAN I CAN IMMAGINE
"IT VERY OKAY THAN I THINK"
PERFECT + PRETTY + ECONOMICAL
"Finding saddlebags for sportster was not easy. I've tried a few diffrent brands befor buying Viking bags and none of them really satisfied me. They were either too small or those soft saggy ones which just look ugly on bike. But these lamellar bags just look perfect on my sportster. They have cutout for shock and pretty rigid body. Can't believe in this price you get the mounting hardware and even the relocation kit for blinkers free. JUST AMAZING products and price. You cannot get anything better in this price. To me I think they're even better than Harley ones which cost like $1000 or even more. Good job Viking."
GOOD QUALITY BAGS and QUICK DISCONNECT BRACKETS
"Loving these saddlebags on my super glide. One of the best features are the quick release snaps under the straps cos I don't have to undo the whole buckle thing on the straps. My bags were stolen outside a motel cos someone just cut the throw over straps and took them so this time I installed these bags with their quick disconnect brackets which are pretty heavy duty and come with a key lock too. Really easy to take the bags off for cleaning the bike. Just need to twist the key on brackets and take the bags off. A lot of people have asked me where did I buy these bags and get a lot of compliments too so they definitely look good. Can't be happier!!!!"
"I bought ultimate saddlebags for my '05 Honda Sabre 1100. Much better than what I was expecting. The round tear drop shape just looks perfect with the rear fender on my Sabre. I've been using these bags for more than 6 months and they still look good as new. I've rode through heavy rains without getting a single raindrop inside the bag thanks to velcro on sides of the lid. You cannot beat the price. Last pair I bought from saddlemen only lasted for a couple of months, wish I had chosen Viking Bags before. "
Viking Bags. Saddlebags for a Harley Fatboy
"I've had them for over a year now. They are decent quality and provide a good deal of storage room. I'd have preferred they'd have come with a metal plate formed to fit the inside contour of the bags for mounting purposes. It would give them excellent strength and no need to worry about the bolt and washer breaking through the hard shell of the bag. Also, there is some slight delamination of the leather from the back of one of the bags. I guess I'm going to try to pierce the leather and inject some kind of glue into it. Other than that, I'm VERY happy with them. They look terrific!"