5/5

posted May-13-2013

"I've had two camcorders repaired through Video One, and have been very happy with both times. Video One is not the cheapest service around, but they are more than worth the money. They fix it right, fix it quickly, and are extremely attentive to getting your camcorder back to you in time. They took extra effort when I was shooting in Fiji to get the camcorder back to me, and recently rushed a repair to get a camcorder done for a trip to Mexico.

The six-month warranty is a delightful extra. When my first camcorder needed repair again for a problem that developed independently of Video One's repair, they fixed it for free under the warranty.

After wasting considerable time and money on local repair services that took forever and didn't fix the problems, I happily go back to Video One whenever I need repair, and also happily recommend them."

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5/5

posted Apr-27-2013

"I was pleased with the whole process (I wasn't too happy about having to do a repair in the first place, but that wasn't their fault). From the self-help suggestions on their website to the diagnosis and estimate...the repair and the high quality packing of the camcorder to get it to survive the handling of UPS...everything was great."

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5/5

posted Apr-17-2013

"I am very pleased with the service and professionalism of Video One Repair. They were honest in assessing the problem with my camera and provided a comprehensive and cost-effective solution. The turnaround time was quick, the camera was "detailed" (I wasn't expecting that) and well-packed for shipping. I would definitely do business with them again."

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5/5

posted Feb-23-2013

"Having never used Video One Repair before I was a little apprehensive-at first. A phone call to them quickly eased my concerns and they were very professional. Turn around time was fast and the repairs were perfect. Thanks guys for a job well done."

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5/5

posted Feb-06-2013

"I thought they had placed a new camera in the box. I pulled out the well packed AX 2000 and fired it up. Everything was as they said it would be and more. This camera takes a lot of abuse as I use it outdoors for hunting. I was blown away with how the camera looked and worked! The people at video one make you feel like you are their only customer, which is really important to me when I am shipping my expensive gear across the country. I would not want anyone else to work on my gear, and those who know me know I am particular. Go Video One! Thank you!"

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5/5

posted Oct-11-2012

"The customer service is top notch! This is the second time i have used Video one repair. And both experiences have been great. They received my camera and had it repaired and ready to ship back the same day. The price for the repair i feel was fair. And highly recommend using Video one repair. "

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5/5

posted Oct-10-2012

"I had purchased a used Canon GL2 that was working fine one day and stopped the next. I found Video One on line and contacted them about repairs. I was extrememly pleased with their response and mailed my camera off that same day. Once they received it I got a phone call with details about the problems and their assessment of the overall condition of the camera. The repairs were made at a reasonable cost and the camera was prompted returned to me for an upcoming shoot with no return shipping charge. I was extremely pleased with the work and would highly recommend them."

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5/5

posted Oct-02-2012

"This is the second camera they have repaired and they always do a great job! Very good customer service too!"

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5/5

posted Sep-13-2012

"What a great team. I had to send my camcorder across the US, but they were always in contact. The team was professional and knowledgeable. They were fast and my equipment works great."

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5/5

posted Aug-27-2012

"If you have a video camera, you need to keep Video One Repair's number handy! I normally don't take the time to write something like this, but when you get service like Video One Repair gives, it's a pleasure.

Having an older pro-sumer video camera, parts were next to impossible to find and when I did, other shops quoted 20 X the original cost for the part.

At Video One Repair, it was a completely different story. They took my phone number, search and found the part, called me within 15 minutes and was ready to ship! Sheryl charged me $15 for the needed part (other shops quoted $200). I found out later Sheryl is the co-owner with her husband. Video One Repair is the kind of place you wish all your purchases came from. They care. Their main concern is to insure good service. More than fair pricing.

Let me sum up... Video One Repair is the best and only group I will call for service or parts. They are honest and fair. Video One Repair is the professionals' choice.

Brent
Naples, FL"

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5/5

posted Aug-09-2012

"We were having some issues with the touch screen on our Sony HDV camera which I guess is a common issue, called around a couple of places no one would even give me a ballpark estimate without sending it out first, even when I told them what the issue was. I called Video One told them my issue she said if that is the only thing wrong with it here is your estimate but they would look it over once they received it. So I did some more research on the company and people liked their work, so instead of sending all over the US for prices I had no clue on what they were going to come back with, we decided to go with Video One. They received the camera called me back with estimate she had quoted me over the phone, fixed it and with in a couple of days we had our camera back with the touch screen working as new. Very nice company to work with their customer service was Topnotch! "

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5/5

posted Jul-30-2012

"I recently chose Video One Repair to fix / clean the headers on my Canon GL2 DV camera. They answered all my questions thoroughly and made shipping easy as could be. Thier turn around time was super fast. I got the camera back within a weeks time at a reasonable price! And they offer a 6 month warranty on all their work and parts so this was a no brainer. The camera itself came back looking like new and works flawlessly. Very good people and pleasant to work with. Will use them again for sure if I ever need service. Thanks VOR! "

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5/5

posted Jul-12-2012

"Wow that was fast. We are working on a movie being filmed in Santa Cruz County. While doing a scene with three actors,9 extras,two sound crew,and two camera men we got that message ( Remove tape )and had to stop production. I found this page and sent it to Video One Repairs. They had it for two days and we got it back in two more looking like a brand new camera. I will never go anywhere else for my GL2's camera repairs."

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5/5

posted Jun-26-2012

"I had a great experience working with Video One. Not only did they repair my cameras, their tech staff was more than willing to give me an over the phone estimate after discussing the problem. They also answered other questions I had about the cameras and the application I was using and having problems with. I really appreciated their time and thoughts."

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5/5

posted Jun-19-2012

"Hello my name is Gary. I'm the owner of Gary West productions. We do a lot of photography and videography for weddings and special events. We have been using VideoOneRepair.com for our camcorder repairs for the last five years. They have always been more than fair and have always gotten our equipment back to us very quickly.

I felt compelled to write a quick review due to a recent situation that I was in.

I'm typically very busy in the summer and towards the end of my last job I started having problems with one of my Sony camcorders. My problem was that I had a job the following week and needed to use this camera for that job. I took it to Video One Repair and received an estimate very quickly. When I approved the estimate I had explained that I needed the camera back for the weekend and Sherman said that shouldn't be a problem. The next day to my surprise I received a call saying my camcorder had been completed.

I am very happy with all aspects of doing business with Videoonerepair.com. They have far exceeded all my expectations.

"

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