Apparel & Jewelry
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"I've always loved Pink by Victoria's Secret! But their quality SUCKS! I bought a regular neon pink V-Neck, I put it in the washer, the water turned a bright pink.. They clearly don't PRE-wash their clothes. I wore it again, of course I had to wash it, and they water turned pink again. I bought a pair of Yoga Crops in October, and the seams are coming apart. I bought an adorable shirt and it started to get holes! They are very expensive, and I should have never wasted my money. So not worth it. I'm very disappointed."
"Hi? found the apparel that I spotted in a Movie at tbdress.com , and got truly excited , after that I called the company and informed them the timing is very important for me personally , Team at the customer support , helped me a lot . They responded to all of my queries with persistence and said to me " Don’t stress I Will individually keep an eye on your order and inform you regarding all details" they did keep their promise after I discussed with them I decided to place an order. They delivered my outfit 2 weeks earlier than they promise. Tbdress.com is indeed perfect. Thank you so much tbdress.com. Once I saw this outfit I fell in love with it and wished to wear it for my only sister’s wedding day and positive reviews motivate me to purchase the outfit due to you I trusted the service and order the outfit. You guys are extremely trustworthy and have excellent work ethic. Wish you guy’s best of luck in your business. ? will certainly purchase my entire evening outfit from you from now on. A lot of lovethnks for your trustgood lucktbdress"
"It wasn't strange to see the vast # of bad reviews this store has received, but I think this VS store may have brushed up their service by firing all their bad sales reps!Just received my email promo for the free VS umbrella w/ $60 purchase, and all you ladies out there know how FAST $60 goes at VS...so any free gifts gets extra brownie points with me! I entered the store and loved how neat all the PINK collection items were folded - which is rare compared to the Michigan Ave stores. I normally do my VS shopping online, so I scantly browsed through the store's collection. Honestly, VS lingerie are waaay over-priced in store, why will you spend $45 on a bra when you can get the SAME bra for $20 with the multiple discount codes online? Better still, you'd get cash-back too! Nevertheless, the store has all the basics in all shape, color, and sizes I needed. It might just be me, but I felt that the store had a lot more promotion running than their peers? Especially for the beauty products, with a HUGE selection of perfume/ lip glosses/ body lotions under $6! I came in for the 2010 PINK Graduation tees too - and the store had both design from XS- L! http://www.schoolanduniversity.comReally great shopping experience overall, and I DID NOT get stalked / hounded by any of the sales reps. In fact, they were all super friendly &amp;amp;amp;amp; eager to help!"
"I'm shocked to find how shabby their products are. VERY POOR QUALITY, even worse than the made in China stuff in WalMart. Not one of the products I ordered is as described.I purchased one fleece tunic and one French terry pants, they charged my credit card $113.41. After they received both items, they sent an email saying they will only refund $90.47. Then where did the rest $22.94 go? Their explanation is: they don't refund the $15.99 for shipping the items to me, and they charge $5.99 for shipping both items back to them using their return label, and they don't know where the rest $0.96 goes. I told them the $0.96 not refunded to me is because they charge a sales tax of $6.42 when I purchased the item and only refund $5.46 when I returned all the items purchased.You see? How much ripoff this is. You didn't buy anything in the end but you eventually end up paying them $22.94. I don't buy their explanation for this is shipping because apparently when I shipping products back, it only cost them $5.99. So in the very beginning, the $15.99 I paid for shipping should have already factored in the return shipping cost. I've NEVER seen one single US consumer product company that charges customers both ways AND particularly when the initial charge has already covered the return shipping.Victoria Secret is CRAP. Period. "
"I am astonished that Victoria Secret is so popular. I am a Canadian resident from Ontario, and tried to purchase products from Victoria secret online; I couldn't believe how much they were charging me for shipping, and the fact that I had to pay duties, even though they have a warehouse in Mississauga, Ontario. Secondly, the products I received were of very poor quality, and did not fit right. The medium size I ordered had a cup size of a AA. Not expectable. Now I had to pay a fortune to mail the product back to Mississauga for a return, because apparently you cannot return online purchases at Canadian Victoria Secret stores.I would strongly recommend that anyone from Canada not purchase from Victoria Secret, it's been a huge waste of money."
"Never buying from this company again. AND BE AWARE BECAUSE THEY ARE RIPPING PEOPLE OFF!! If you want to exchange something after buying online, you better off go to the store, because ONLINE exchange they will overcharge you. This is the second tim, that I realized, VS overcharged me of my exchange order. The last time, I got deal with bros 2 for $49.5 and panties 5 for $26. Let me tell you this... I exchange one panty and bro because they were not the right colors that showed online, and the bro was sticking out from the sides and was incorrectly made. I exchanged the items for different ones, to keep the deal price. In email with the confirmation of exchange, they send me the bill they are going to charge me. I freaked out! I have no idea how many times they ripped me off like that because now always i was checking those confirmation emails. After that incidence, they apolognized, GAVE ME MONEY BACK and offered me $20 coupon on email which disappeared after a while from my inbox (?). Yup, I did not deleted it, and I am 120% sure about it, and I have not used it. I looked all over for it and then I gave up.Next time I had to echange something I always wrote "please dont over charge me again" for them to not charge me for any items. This time I forgot to write it down.. the same b*l**iet happened!!!! I bought the pajamas with free slippers and panties. They did not charge me for pajamas, but for slippers $15, and for panties $10.50 even thou it was a deal 5 for$26??!!!... THe overall charge is $32... ???!!! For what?! For the exchange?!! IF THEY WONT GIVE ME THE MONEY BACK I will return all the items I bought and still NEVER BUY FROM THEM AGAIN.NEVER BUYING FROM THEM AGAIN AND BE AWARE OF THOSE ANALS!!!They have not enough money for they cute faces and the graphics that make such a horrible job to photoshop they "skinny beauties" that they steal money from hardworking people. THATS NOT ACCEPTABLE."
"I purchased a couple of swimsuits, a bra and 2 panties. Two of the swimsuits were back ordered, not meant to be shipped until 7/31/08. I was fine with this, because I was willing to wait for the swimsuits. I was thrilled when I got an email last week saying that they had shipped out my new swimsuits, and they arrived today, over 2 weeks before their projected ship date. I am very satisfied. I have had issues in the past with VS. Once, I ordered a dress, then when the shipment came in, they had mistakenly sent me the wrong dress and by the time I realized their mistake, my dress was gone. I was disappointed, but it was an honest mistake, and they did refund my purchase of the dress. All in all, I have been very satisfied with their customer service, their promptness with their communication, and their courtesy."
"Clearance sales are common at Victoria's Secret. Its also a great place to get some deals for my girlfriend. However, be warned that their order processing is slow. From when my orders were placed, it often took them a whole week, if not more, to finally ship my order. So please factor in that time in addition to shipping time. 5 Day ground shipping may equate to 7 days processing before finally shipping. Otherwise, my items came sealed in plastic bags. The packages also contain useful return forms along with return shipping labels. (Be warned that returning some items using Victoria's Secret UPS return label may occur a $5.95 charge). I also returned an item once. It took them about 3 days to process my return after they received it. Overall, OK but SLOW experience."
"Placed the order and added 2-day air to ensure that it would arrive in time for today... Valentine's Day. Called last night at 10pm when no package had arrived (they estimated a Feb. 12th arrival on the website) and they told me my order status was in pending because they were having trouble charging my credit card. That's fine... and I get that sometimes your CC flags purchases and you need to contact your bank to push them through... but to find that out the night before Valentine's Day, with no attempt by them to contact me the previous 5 days is ridiculous. In no way does the order confirmation e-mail alert you that your order has yet to go through... or HAS gone through. It merely details your items and thanks you for shopping with Victoria Secret. It's poor practice and I'll never order online from them again. This has to be one of, if not the biggest holiday for Victoria Secret, and for them to ignore orders is very poor practice. Order from somewhere else, or just head to your local store, because their e-commerce cannot be counted on to meet any deadlines."
"This is the worst place to online shop I have ever seen. This is the second time in a month my order was incomplete when they listed the items as in stock. I called customer service about this and the rep said I should call in my orders so I would have a better chance of getting what I wanted. What the hell? Why even have a web site. They adjusted my order and instead of giving me a credit for items not in stock they charged my credit card again for the lower amount. Two charges, one for all items, and another for what they actually had in stock. When I complained she said sorry I only see the one lower charge and suggested I call my credit card company. More wasted time and cell phone charges. Stay away because you will probably be disappointed. I should have checked their ratings first. The first order I placed for Christmas was three days late and I paid extra for shipping so it would arrive on time. I ordered five days before Christmas. This place is horrible. Be Warned. They don’t care at all.Update: They charged my credit card again. I called customer service and they said an item must have not been in stock so now my bank account has three charges totaling $500 for a $130 order. If I didn’t have money in the bank I would get overage charges from the bank. I have no access to my money and customer service said it could take three to five days to clear. What a Joke, Not Funny. If you place an order they charge you immediately, then if there is a problem if not in stock they charge you again for a lesser amount, It has been three days since I placed the original order. The attorney general needs to take a look at thier business practices. Buyer BewareUpdate: 2-1-2008 The order arrived with two items missing. I give up. I am not wasting any more time or money with a outfit like this."
"Before placing my order with Victorias Secret, I placed a discount code into my shopping cart. The code WORKED! So, I happily hit "submit" with my order. AFTER I placed the order, the discount code that was there BEFORE placing my order and showing it was valid, was no longer there, and the full cost with shipping of the part showed up. I emailed immediately asking the customer service team to re-add the code. I received a response back stating that it was for Canadian people only (which the code did NOT say). More than that, I already had my address in the shopping cart, so the code should not have showed up as valid if it was for Canadian people only. So, I said "fine," and sent another code I had for 15% off. I waited to hear back again, only to be told it was for Birthdays only. At that point, I asked to cancel the order. The rep emailed back saying the order has been processed & cannot be canceled. Now it is 11/30/07 (a week after I placed my order) and the order still has not shipped!!! If they have not shipped something, why can they not cancel it?!?! I have lost faith in Victorias Secret. I think their practices are misleading, and I do not understand how you cannot cancel something that has not shipped. My future purchases with this company is weak, as I am leary of their ability to actually help. "
"I love their free return shipping. It makes it easy to buy allot and then try on the clothes in my home. just send back what doesn't fit."
"I placed a one-item order on August 6. I received it on August 22. When I ordered, the item was NOT shown as being out of stock.Enough said?"
"On April 5, I ordered some stuff off the site as a present for a friend. Right after I placed the order, I realized that I had got the wrong sizes. I immediately sent an email to customer service and they replied the next day that they couldn't do anything about it since my order was already being processed. Well, my order didn't even ship out until April 11. I have never had a problem with any other company changing my order and considering I placed it at night and received an email the next morning, there's no way they couldn't have fixed the problem. For the price of those products, I expect them to be a whole lot better in the customer service department. "
"My wife ordered several items from them. The on line took the order but got a backorder email the next day on 3 of the 6 items.That was on 1/17/07 and still haven't received everything and it says dont except it till after 3/25/07.Not very good service."
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