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"I've NEVER been so unhappy about a store in my life, I would suggest NEVER making a payment online to this piece of shit place. I had a balance of 26.99 due, I paid it and waited almost 2 wks for this to come out of my account, while also double checking that the payment was received on the VS website, well today I go and all of a sudden my balance is now 50.99!! Ummm ok? So it says return fee added on to the 2699. I double check my bank account yes the $ is still in there. So I call and she said well its not a late fee it looks like something went wrong online when you submitted the payment....SO there is NOTHING they can do, they dont even know WTF went wrong, they supposedly have no type of history that they can pull up to check all my info that I paid with. She says well unfortunately this is not something I can waive, if it were a late fee then that I could waive... So basically because this is not my fault who knows what went wrong and now I'm stuck paying 25$ extra Fuck You VS. And btw at the beginning of the month when I tried making a payment it kept saying error...over and over so I called and she told me to wait a few days and try again, which I did and this is what happened!!"
"Awful Backorder expierence. They gave me an expected ship date for pajamas I ordered. That day came and went and no email about a shipment. Contacted costumer service and they told me we are sorry for the inconvenience but your pajamas are still not ready for shipment and we cannot give you a new ship date. Thank you for your patience. You give a shipment date, fall through on it and then say we are sorry but we cannot tell you when your item will ship. Totally unacceptable and very poor costumer service. Will NOT be trusting this company again with another online order."
"Love and Hate. The clothes are without over priced for the quality. I've been buying Pink since the first started and it has been going down hill. The underwear used to have full bedazzled PINK on the back and now that kind of attention can not even be seen in their t shirts. Their prices keep inflating and their manufacturing cheaper quality products. For example, last year they had a silver coffee mug with bedazzle around the top and good quality mug. It was MSRP for 14.99. This year they have a coffee mug and it is paper inside plastic with a pink design and the actual mug is smaller. the price is MSRP 19.99. An extra 5 dollars for a worse product. Also when you use coupons online be very careful with returns. Because if your using 75 off 250 which equals about 175 plus their outrageous shipping of 19.99 and return a 30.00 product you basicly just gave it away because the will take 75 down to the 130 off 50 and you have to pay more. Also in store always use the 10 off 50 that can be found at the bottom of your receipt. If you use their card you can pay off in stores and if you pay the same day you get double points on your angel card. Victoria Secret is starting in some stores to allow exchanges if they carry the products that you bought online. Also you can return it to the store for free but you do have to wait until the warehouse recieves and processes it to get your money back. I really love VS they always come up with very cute fun things in their PINK section but they are a money pit becuase there products dont last. I do not buy their bras they are over priced and have never lasted long."
"I have been shopping at VSC online and in the stores since the late 1980s, but have completely given up on them. They have a big name and reputation because they used to be different than they are now. Like a lot of other companies, they have gotten cheap and now their products are low quality, but the prices are still high. I still have a swimsuit, a pair of jeans and some pajamas that I bought from them in the 1990s and they are still holding up. Their panties though are junk. I ordered 12 pairs several months ago and half of them are ripped down the side seam. One pair just completely fell apart the first day I wore them when I went to the restroom. I was stuck in a casino with no underwear and had to go back to my hotel room to get a new pair. When I called about it, they said there was nothing they could do. That is BS, because LL Bean will replace something that falls apart if you've had it for years.So, basically, they have gone the way of most corporations and lowered the quality of the product but not the price. They are also hiring people who can't speak English and yes, they have always overcharged for shipping. That doesn't bother me so much if the quality is there but it isn't anymore. I give up. I predict they won't be around much longer and the reason they have lasted so long is that they used to be quite good."
"I have purchased many items from victoria secret and they all suck!!!! everything falls apart and looks like it is years old, I recently purchased a pink sweatshirt washed it once in cold water inside out like instructed on tag and didn't even dry it the diamonds on it were in the bottom of my washer I paid 70 dollars for it, its ridiculous, I couldn't find my receipt and called customer service nothing could be done even though I purchased it on my angel card I am completely done with this company and will be closing my account, you would think they would want to correct this issue seeing that I am an unsatisfied customer but they didn't, they are an over priced goodwill with horrible quality products so long Victoria secret I will spend my money elsewhere!!!!!"
"I love Victoria's Secret. It's one of my favorite stores out there. Their bra are fantastic quality. My bras have last me several years. Their shirts fit my great. They don't fade if you was them correctly. Their store is always clean and organized. Staff is always friendly. I bought a bra one time, and the underwire started poking out the sides right after I bought it, I contacted their customer service and they sent me a new bra free of charge. I will always be a customer of Victoria's Secret. I love it."
"I've always loved Pink by Victoria's Secret! But their quality SUCKS! I bought a regular neon pink V-Neck, I put it in the washer, the water turned a bright pink.. They clearly don't PRE-wash their clothes. I wore it again, of course I had to wash it, and they water turned pink again. I bought a pair of Yoga Crops in October, and the seams are coming apart. I bought an adorable shirt and it started to get holes! They are very expensive, and I should have never wasted my money. So not worth it. I'm very disappointed."
"Hi? found the apparel that I spotted in a Movie at tbdress.com , and got truly excited , after that I called the company and informed them the timing is very important for me personally , Team at the customer support , helped me a lot . They responded to all of my queries with persistence and said to me " Don’t stress I Will individually keep an eye on your order and inform you regarding all details" they did keep their promise after I discussed with them I decided to place an order. They delivered my outfit 2 weeks earlier than they promise. Tbdress.com is indeed perfect. Thank you so much tbdress.com. Once I saw this outfit I fell in love with it and wished to wear it for my only sister’s wedding day and positive reviews motivate me to purchase the outfit due to you I trusted the service and order the outfit. You guys are extremely trustworthy and have excellent work ethic. Wish you guy’s best of luck in your business. ? will certainly purchase my entire evening outfit from you from now on. A lot of lovethnks for your trustgood lucktbdress"
"It wasn't strange to see the vast # of bad reviews this store has received, but I think this VS store may have brushed up their service by firing all their bad sales reps!Just received my email promo for the free VS umbrella w/ $60 purchase, and all you ladies out there know how FAST $60 goes at VS...so any free gifts gets extra brownie points with me! I entered the store and loved how neat all the PINK collection items were folded - which is rare compared to the Michigan Ave stores. I normally do my VS shopping online, so I scantly browsed through the store's collection. Honestly, VS lingerie are waaay over-priced in store, why will you spend $45 on a bra when you can get the SAME bra for $20 with the multiple discount codes online? Better still, you'd get cash-back too! Nevertheless, the store has all the basics in all shape, color, and sizes I needed. It might just be me, but I felt that the store had a lot more promotion running than their peers? Especially for the beauty products, with a HUGE selection of perfume/ lip glosses/ body lotions under $6! I came in for the 2010 PINK Graduation tees too - and the store had both design from XS- L! http://www.schoolanduniversity.comReally great shopping experience overall, and I DID NOT get stalked / hounded by any of the sales reps. In fact, they were all super friendly &amp;amp;amp;amp; eager to help!"
"I'm shocked to find how shabby their products are. VERY POOR QUALITY, even worse than the made in China stuff in WalMart. Not one of the products I ordered is as described.I purchased one fleece tunic and one French terry pants, they charged my credit card $113.41. After they received both items, they sent an email saying they will only refund $90.47. Then where did the rest $22.94 go? Their explanation is: they don't refund the $15.99 for shipping the items to me, and they charge $5.99 for shipping both items back to them using their return label, and they don't know where the rest $0.96 goes. I told them the $0.96 not refunded to me is because they charge a sales tax of $6.42 when I purchased the item and only refund $5.46 when I returned all the items purchased.You see? How much ripoff this is. You didn't buy anything in the end but you eventually end up paying them $22.94. I don't buy their explanation for this is shipping because apparently when I shipping products back, it only cost them $5.99. So in the very beginning, the $15.99 I paid for shipping should have already factored in the return shipping cost. I've NEVER seen one single US consumer product company that charges customers both ways AND particularly when the initial charge has already covered the return shipping.Victoria Secret is CRAP. Period. "
"I am astonished that Victoria Secret is so popular. I am a Canadian resident from Ontario, and tried to purchase products from Victoria secret online; I couldn't believe how much they were charging me for shipping, and the fact that I had to pay duties, even though they have a warehouse in Mississauga, Ontario. Secondly, the products I received were of very poor quality, and did not fit right. The medium size I ordered had a cup size of a AA. Not expectable. Now I had to pay a fortune to mail the product back to Mississauga for a return, because apparently you cannot return online purchases at Canadian Victoria Secret stores.I would strongly recommend that anyone from Canada not purchase from Victoria Secret, it's been a huge waste of money."
"Never buying from this company again. AND BE AWARE BECAUSE THEY ARE RIPPING PEOPLE OFF!! If you want to exchange something after buying online, you better off go to the store, because ONLINE exchange they will overcharge you. This is the second tim, that I realized, VS overcharged me of my exchange order. The last time, I got deal with bros 2 for $49.5 and panties 5 for $26. Let me tell you this... I exchange one panty and bro because they were not the right colors that showed online, and the bro was sticking out from the sides and was incorrectly made. I exchanged the items for different ones, to keep the deal price. In email with the confirmation of exchange, they send me the bill they are going to charge me. I freaked out! I have no idea how many times they ripped me off like that because now always i was checking those confirmation emails. After that incidence, they apolognized, GAVE ME MONEY BACK and offered me $20 coupon on email which disappeared after a while from my inbox (?). Yup, I did not deleted it, and I am 120% sure about it, and I have not used it. I looked all over for it and then I gave up.Next time I had to echange something I always wrote "please dont over charge me again" for them to not charge me for any items. This time I forgot to write it down.. the same b*l**iet happened!!!! I bought the pajamas with free slippers and panties. They did not charge me for pajamas, but for slippers $15, and for panties $10.50 even thou it was a deal 5 for$26??!!!... THe overall charge is $32... ???!!! For what?! For the exchange?!! IF THEY WONT GIVE ME THE MONEY BACK I will return all the items I bought and still NEVER BUY FROM THEM AGAIN.NEVER BUYING FROM THEM AGAIN AND BE AWARE OF THOSE ANALS!!!They have not enough money for they cute faces and the graphics that make such a horrible job to photoshop they "skinny beauties" that they steal money from hardworking people. THATS NOT ACCEPTABLE."
"Victoria Secrets has been nothing but a disappointment to me. Most recently I made a payment in store for an item I bought on my VS card. I was told I had to pay with the card to get a discount. Not worth it... they lost my payment and sent me to the creditor. When I tried to contact them to make it correct they said their system was able to look up my reciept number and they have no way I can contact or speak to their billing department who handles these issus. So I had to mail info back and forth while I continued to get intrest charge to me for nonpayment and effect my credit for the next 6o days. Don't fall for their credit card or free stuff you get by using it. Not worth the hassel to fix their mistakes."
"i dont understant why victoriassecret is so expensive and popular becase their products are very low quality cheap i bought at store bra and panties i wear them 1 day my breast keep falling off from bra i thought i choosed wrong size and give it try one more time and bought new one with help of assitanat still same thing. and just hour ago resieved my online purchuase vilour pants and pjs .i order 1 vilour pant one hoodei one pj set. but they sent me two vilour pants same color. pjs i first wear top than im wearing bottom and looking my legs its big whole on pj pant. and i payed for all of this 140 $ . quality is note worth even your Penny . bad bad bad . no wonder why they dont have review place on their site."
"Got velor sweat pants online... wore them one for one hour and already have a nice big whole in butt area!! Cheap clothing with a high price tag."
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