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Stores > Victoria's Secret

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  • Victoria's Secr

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Online Ordering

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: Rating 2.86/10 2.86/10
    Shipping & packaging: Rating 3.00/10 3.00/10
    Customer service: Rating 3.21/10 3.21/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

106 Customer Reviews

Rating 2/10

"They do not carry enough plus sizes online or in store, I have visited many of there stores and online website. They have limited if any at all in sizes for women over a DD, this has been the case for over 13 years and it hasn't changed much in all those years....believe me I have been checking. Even when I was younger, skinner and wore a 32 waistband they still never carried sizes that truly fit busty women...which is funny & ironic because isn't that what there all about. Both myself and others I have shopped which in store have bad experiences with staff in stores, if your a larger girl they don't always treat you well, they either don't have sizes, try to get you to try on sizes that are to small or suggest you try a bra with a smaller waist or cup size than yours (this is the reason hundreds of women are wearing the wrong bra, not only do people not know how to measure themselves but also stupid pushy untrained sales staff try to make sales rather than fit you correctly in the proper size). I have had in one store a sales lady be so rude, suggesting we were to fat and to specific in what we wanted and that we won't find it in any other stores. We asked for a bra in one of 3 colors, in a size bigger than DD....WOW asking for so much OMG!!! She was sarcastic and in the end basicly told us we were too fat and go check there website. I suggest you spend a little extra and go to "Nordstrom", they will properly measure you, find you a bra in any style, size and color without complaint, they will bring a selection of to your dressing room and help you adjust the bra to fit perfect....you won't get this service or quality bras at Victoria's Secret ever!!!!"

This review was modified by G3en on November 16 2015 04:00:01 PM

Rating 10/10

"high quality goods, i like them! The customer service is quite helpful, thank you guys!"

Rating 2/10

"I purchased for $126.36 at a Victoria's Secret/PINK shop in Pointe-Claire, Fairview Mall, Quebec - Canada on Oct. 24/2015. I was told by the cashier that since I had purchased for over $75.00, I could choose a gift of earrings and bracelet. I left the store and one half hour later went to show my husband my free gift only to find it was not in the bag. I returned immediately to the store and was given the rudest customer service I have ever received in my entire life (I am 50 years old). I told them that the gift box had not been put in my bag. I was made to wait half an hour at which time the Manager returned to say in front of the entire store customers, that they had reviewed the video surveillance and that this gift had indeed been put in my bag. At this point, my husband and I are livid. We were told we could not see the video that it was company policy. I demanded to speak to someone else (the cashier in question who had served me earlier would not make eye contact with me at all when I spoke with her). The Manager then returns 5 minutes later and tells me they reviewed it again and being that the video was poor quality, they could now see that the gift box had been "pushed to the side" but that she wanted to make it clear that we had not been accused of anything prior. I took my gift and left, vowing to never returned. I called back the next day and was told I could not get the name of the Manager in question, as again, surprise surprise, it was company policy. Never in my entire life had I been so humiliated, let alone for a gift that the manager had described as having "no value". Terrible customer service and I will never shop in that store ever again."

Rating 10/10


Rating 2/10

"Ordered a $100 gift card for my wife. My credit card was charged (comes across my phone on Apple Pay) almost immediately. Then I get a call wanting to verify my credit card information? Why? They had already charged the card. What's the point of having an online store if you have to call to complete the order?

Then after verifying on the phone I get an email asking me to call again! A few minutes later I get a call from my mother. The mother of a 46 year old who lives in a completely different state. She had received a call from Victoria Secret wanting to verify my credit card information!!!!!!!!!

These creeps had tracked down my mother's phone number, it was not something I gave them. When I called to complain, they said, "it's public information." This is the most ridiculous invasion of privacy I have ever encountered from a retail company. I've asked them to remove ALL of my credit card and personal information but at this point I don't for a second believe these cyberstalkers have removed anything.

Do not buy from these people if you at all value your privacy!

Soo creepy.

Rating 2/10

"Ordered $60.00 worth of body wash for my daughter birthday. Suppose to arrive within 4-6 days. No order shipping number so I check status-back-ordered until 8/27/15? Was ordered 5/20. No notice, email that it was not back-ordered. Online Live told me too "reserve items"? then hung up without even offering alternative to another type product that may work or smaller size or even a kit option-guess I waited too late too contact at 1:45 pm since they close at 2:00. Why offer "in-stock" when your out for 3 months? Your telling me you sold out 90 day inventory in the past 3? HOW CAN YOU BE OUT OF BODY WASH IN THIS DAY AND AGE? Business 101.
Very disappointed-we have purchased from V.S. for years...not a way too treat customers.

Rating 4/10

"Victoria Secrets body wash and lotions do not hold the scents and smell for very long any more. It seems as if the quality has been down gradded alot."

This review was modified by ibailey on May 17 2015 08:23:52 PM

Rating 10/10

"Fed ex delivered my package to my door and left it there in the middle of the ghetto and big shocker it was stolen. Quick call to VS and my bras are being shipped out two day delivery for free. I'm amazed by their amazing customer service!!"

This review was modified by CarissaWW on April 28 2015 07:29:38 PM

Rating 2/10

"rude service, i knew they had this hoodie that i wanted but it was in the back they didn't help or look for it at all they just said sorry don't have it its been months since its been gone but i was just there last week and they had a lots of it"

This review was modified by haileymcdonough on April 10 2015 09:00:06 PM

JoannVictoria's Avatar

Rating 10/10

"I Love VS. I have been a loyal customer for years now. They representatives are so kind, courteous, professional and nonjudgmental. I absolutely adore every article of clothing I have ever purchased. I only had to return two articles, on separate occasions, due to manufactures defect. The items were replaced with next day (no charge) shipping. I love the apps, marketing, staff, clothing and of course my Angel Forever Card. "

Rating 2/10

"It's so disappointing to go into the store or look through the magazine and find that Victoria secret only goes up to xl and makes very few bras in ddd. Is Victoria secret against full figured girls it sure seems like it. Victoria secret makes beautiful stuff but because I'm full figured I don't get the chance to buy anything from them and it sucks. It's a real blow to the self esteem and that is so wrong full figured girls are beautiful too and now a days there are a lot of us. You'd have more business if you sold bigger sizes because even a lot of my friends who can fit in your products won't buy from Victoria secret because they too think it's so wrong you only cater to thin people. I think Victoria secret needs to get with the time big is beautiful too!!!!"

This review was modified by biggirl92 on February 25 2015 07:58:17 AM

Rating 2/10

"I've been a huge fan of VS for quite some time. I've had a credit card account for over 10 years and have purchased many bras and clothing items from them during that time. Purchased a bra over a year ago. Very Sexy Push-up in black. Wore the thing about 10 times and the seam keeping the strap and cup together unraveled and the bra completely fell apart. VS refused to replace.
The quality of their products has gone downhill in the last few years and they refuse to stand by their merchandise. I will no longer purchase anything from them and will take my business to a store like Nordstrom-a business that guarantees your satisfaction.

Rating 10/10

"Thank you to the girls at the Richmond Centre Store. They made my shopping experience very enjoyable and relaxing. A very big thank you to Natalie in particular who spent a lot of time with me, she was very patient."

This review was modified by KimberleyButler on February 15 2015 08:56:07 PM

Rating 2/10

"I used to love VS because I could trust them for high quality, great-fitting clothing. I still have panties I've bought from VS 8 years ago that look great! Now those same panties are made from scratchy fabric in unflattering and irregular cuts. The clothing quality is equally bad, with sweaters so thin you can see through them made from scratchy, poor quality fabric. I've bought into their clever, sexualized advertising for too long now. Their products are too poorly made to charge as much as they do. Today I cut up my Angel card once and for all!"

This review was modified by AlexShishkova on February 03 2015 03:31:46 PM

Rating 2/10

"They are stalking me.
Let me tell what happened to me: I made a purchase and I was asked if I wanted to apply for the credit card associated with Victoria Secrets and I said yes, they processed it and gave to me, I also had a discount and I pay my purchase, cash.
3-4 Month later I started receiving request to pay for that exact purchase and, if I paid, eventually to provide the receipt. At that point I started to call the customer service explaining that I did paid but, after 4 months, I definitively could not find the recipe, they say that would take care of that. Ok. 1 month later, another request for payment, I again, called them and explained and they said that they would fix it. 5 days later, another email asking to pay, and me, again calling them staying on the phone 10 to 40 minutes every time trying to explain, for the third, forth time that I paid cash, as I always pay my purchase. Well, I am sure I will receive other request of the payment, amount? 12.50$.
I think they look for people who pay cash and with 3-4 months to ask them the money for a second time on purpose, as no one store the purchase receipt for more than 2-4 days.
My suggestion is to avoid doing purchase in this company and if you do, be sure to have yur receipt for 3-6 months because they could easily ask you to pay a second time but not before 3-4 months. I am considering going to a lawyer because this thing is really causing me a lot of stress and this is the first time that something like this happening to me. Just a horrible experience. I will never ever again purchase from this company, the worst ever in my life experience.

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