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"I originally placed an order at the beginning of July with Vibecomputers.com. I called them up ahead of time to clarify if they could get certain special order items, namely a Supermicro 742i-450 low noise Tower case and a 9cm Low noise hot swap fan. I also tacked on other items to this order:
ATI Radeon 9800 Pro 128MB Soundblaster Audigy 2 Platinum EX Abit IC7-G Max 2 Advance WD 7200 80GB SE P4 3.0C 4 x Vantec Aluminum HDD fans Floppy Drive
I made it clear that if I could not get all these parts together from Vibecomputers that I would not be placing the order since it would cost more piecing it out to multiple vendors. They agreed, but, stated that I would probably have to wait a couple of days for the Supermicro items to arrive at their warehouse since they were special order. I spoke to them on the Thursday and they said if I placed my order on the Friday it would go out on the following Monday. It went out Tuesday or Wednesday or so; no biggie.
When I received the shipment I discovered the next day that they had shipped me the incorrect case: 742i-420 NOT low noise. I called Vibecomputers up and they appologized. Over the course of 2 weeks, in the midst of constant emails and telephone calls, they sat on the fence on whether they should order the differing parts and have them sent to me or ship me the entire case and have me return the incorrect one. After they had me hunt around for part numbers (which in my case I didn't mind doing since I didn't trust them to do it right themselves), I gave them the cost for what it would be to have them shipped directly from Supermicro in San Fransisco to myself in Toronto. The total was around $200 CAD. Then they gave me this story that they'd be unable to obtain these parts in Canada. They also told me that they'd be unable to obtain the case. I told them I spoke with Supermicro who said that was BS and that it could be ordered directly from them, so they decided to send me the entire case. They told me "the case is enroute directly from Supermicro". Well, actually it was directly enroute from Supermicro to their warehouse in Vancouver. I wouldn't see the case for another 2 weeks. It had been a month at this point since I first placed the order.
After receiving the proper case and assembling it to make sure it worked, I noticed that the extra fan I had purchased was different from what I should have gotten (the extra fan was supposed to match the fan which comes with the proper case - low noise). I contacted them again, by phone and by email, numerous times. It's now September, over 2 months since I first placed the order, and they keep beatin around the bush. They tell me again that the part I'm looking for isn't available in Canada, which I know is BS because other vendors sell it and it's also available directly from Supermicro. I still have the incorrect case which is worth $200. I'm waiting to ship this back after they correct and complete my order. Now they're telling me that they won't be taking any action until they receive this case.
No $@#$in way.
I'm not going to accept a refund at this point. I initially told them that they would have to sell me all the parts I was looking for or none at all. Since I can't take apart the computers which are using the other parts I ordered, I'm not going to be sending them back, and I'm not going to accept a refund since it would cost me more in the end to get the part from somewhere else - which would have defeated the purpose of my ordering any of these parts from Vancouver when I could have gotten them from Directdial in Ontario. The only thing I'm going to accept is for them to either order the part directly from Supermicro or from another dealer (anywhere in North America - I don't care, it's not my concern) and send it to me.
Every claim they made I checked out with Supermicro, who tells me that "not being able find the parts in question in Canada" is complete BS.
If you ask me, what they intended was to promise me the special order parts so that I'd place the rest of the order, ship the incorrect cheaper case and fan thinking I wouldn't notice, and then try to take the cheaper way out by refunding me for the parts they didn't ship me.
But, that's just my negative (or realistic) interpretation of it.
EDIT -
Well they just charged $374.50 to my Visa account without authorization.
See you in court Tim."
This review was modified by laserguided on September 05 2003 06:12:16 PM
"Ordered some odds and ends, the kid of stuff you would expect would be shipped quickly.... and it was. I am used to a 2-4 day stretch between payment/order confirmation and shipping, it was 1 day. And this was through online Interac no less!
My only complaint is the speed of their website. it's deathly slow for days, then picks up to near tolerable for a week then back down again. (at work, at home, everywhere I've tried. all diff. ISP's) That won't affect me ordering non critical parts from them, but I will have to go somewhere else for my critical needs."
But, their return policy is lacking. I've only had one problem but it's been big enough to hold of an order which due to their lack of getting back to me i've ordered from NCIX, their loss.
My last order was on Nov 29th/04. I recieved the order 2 weeks later, which is normal trust me i've made about $4k+ worth of orders in the past year. I picked it up on the 12th, heard like a rattling inside the box so I opened the box and the RAM wasn't sitting in it's plastic container right and there was a chip bouncing around inside. I opened the plastic container to see where the chip came from went to Vibe's site and it was down for repairs or something. The whole point of shopping there is to save money so I didn't call also with with me being on afternoons i'd be at work when they opened. I finally emailed them once I knew their site was up. No response. Couple days later I emailed again. 3 days later a response. By this time it's into the holidays. They asked for my purolator invoice #. sent an email, resposne 2 days later, this one asked if I opened the box and for my mailing info, replied next day got another response asking if the box looked damaged said no. They either said in an email or on the phone that an email would be sent on how to RMA something. That never came. I called and the guy sent one right away. So i sent the ram back the way i was supposed to this was january 5th. They tried Corsairs warranty no lcuk, tried purolator no luck. Last time I called was tuesday they asked for my return invoice, was in the car, tried calling back no answer left a mesage with phoine # (like they ask) no reply, tried in 1/2hr intervals no answer. Called yesterday about 5 times and today twice. No answer and still no reply. Today's the 27th.
Update: Got an email February 3rd, they tried Corsair again after trying purolator for the insurance. Corair came good on the part although it wasn't their fault and a new stick got sent out. Should be here late next week/early week after."
This review was modified by WeaZel26 on February 08 2005 09:15:35 PM
"Originally I was quite happy with this company, but things have drastically changed.
At first my only gripe was that order processing was a tad slow. My first order was place on a Friday evening and was shipped the following Tuesday, but I was in no huge rush.
My second order (placed Feb.5) took a full week to be shipped (shipped Feb.12)! A backordered item had held it up. Vibe only made 1 attempt in that week to contact me about this and even then did not leave any messages regarding said backorder. I finally reached them (again, 1 week later) with a phone call (long-distance) and had them release the items that were in stock.
The order was delivered to me 2 business days later (pretty good for Canada Post ground). The big problem now is that it's Mar.5th and I'm still waiting for my backordered item.
Yeah, they're pricing is excellent and they have a good selection of products but I rate their customer service as a -5! They are very difficult to get hold of and can take days to ship your order. I've been waiting for over 4 weeks now for that last item.
Feel free to purchase from them just so long as the product is in stock and you're willing to deal with crappy customer service reps.
I've read that RMA's with Vibe can be a also nightmare but can't speak from experience on that. "
This review was modified by SC_Sixx on March 05 2004 05:44:51 PM
"I ordered a Nexus Fan Controller and a Cold Cathode UV Fan from Vibe. I was attracted to them because of their prices: which were cheaper then anything I could find in Ontario.
Once the order was placed, I noticed that it took more then a couple of days for the order to be processed, let alone shipped. Once it was shipped it took another 8 business days to arrive, which means it took about 10 days to arrive.
Once my order had arrived, I opened it to discover that they had sent me a Cold Cathode version, not the UV that I had requested. I e-mailed them back to report the mix-up, but never received a reply. I decided not to pursue the matter due to its triviality, but never the less I wasn't satisfied.
I will most likely not order from them again.
Edit:
2 Days after I posted this review, I was contacted by Vibe Computers by phone. A very polite man on the other end offered to send me my UV Cold Cathode Fan the next day, free of charge, even though my original order had been over 4months ago.
I was absolutely blown away, I never expecting anything of the sort. This experience has completely changed my mind on Vibe Computers. It is very likely that I will order from them in the future.
Thanks Again Vibe
- Rowan"
This review was modified by NaMeChAnGeCoW on October 23 2003 06:23:31 PM
"these guys are on the ball, almost every time a request is made, they say, coming in a week, something along those lines. always really accomodating, rather friendly atmosphere on their forum, nav system has gone through some changes in the past month, not all for the better, but mostly."
"I have purchased a number of times from Vibe Computers and have always been rewarded by prompt courteous service and excellent prices. Having been in retail in the past, I realise that you can't please everyone, but I can say for a certainty that Vibe continues to please me with their honest desire to serve the customer and their sound business ethic.
I have no hesitation in recommending Vibe Computers to my friends and family, for I know they will be dealt with in the same professional and friendly manner that Vibe has dealt with me."
"A very good business, good to deal with; fast shipping and excellent prices. There price match system works like a charm. I ordered two complete computers worth of parts from vibe, and many other transactions after that. They have always come through for me with flying colors.
I recommend Vibe to everyone, whether you are building a computer; or just buying a fan...Vibe is well worth a look."
- GREAT CUSTOMER SERVICE - OUSTANDING PRODUCT SELECTION - OFFER A PRODUCT REQUEST FORUM - THEY HONOUR THEIR WARRANTIES
CONS
- PRICES ARE MARGINALLY HIGHER THAN MANY COMPETITORS - RECIEVING ANY PRODUCTS FROM VIBE TAKES A LONG TIME (TYPICALLY A WEEK AND A HALF) - THEY NO LONGER OFFER A DROPOFF OR PICKUP SERVICE"
This review was modified by make7upyoursman on August 12 2004 03:16:16 PM
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![Share](javascript:share_rating({"review_body":"Ordered some odds and ends, the kid of stuff you would expect would be shipped quickly.... and it was. I am used to a 2-4 day stretch between payment\/order confirmation and shipping, it was 1 day. And this was through online Interac no less!<br><br>My only complaint is the speed of their website. it\u0027s deathly slow for days, then picks up to near tolerable for a week then back down again. (at work, at home, everywhere I\u0027ve tried. all diff. ISP\u0027s) That won\u0027t affect me ordering non critical parts from them, but I will have to go somewhere else for my critical needs.","link":"http:\/\/www.resellerratings.com\/store\/Vibe_Computers\/comment\/158986#comment158986","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vibe_Computers.jpg","store_name":"Vibe Computers","username":"Pft_G","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great people to deal with, they respond quickly and politely.<br><br>Items were shipped via UPS and arrived the next day.<br><br>My only issue is that quite a few of their items are overpriced, unless they are on sale. But when they are on sale, there are some great deals.","link":"http:\/\/www.resellerratings.com\/store\/Vibe_Computers\/comment\/168306#comment168306","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vibe_Computers.jpg","store_name":"Vibe Computers","username":"thomas9","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thier prices are good. <br><br>But, their shipping is very long. (4x than ncix)<br><br>Shipping options are good, payment ones too. <br><br>But, their return policy is lacking. I\u0027ve only had one problem but it\u0027s been big enough to hold of an order which due to their lack of getting back to me i\u0027ve ordered from NCIX, their loss.<br><br>My last order was on Nov 29th\/04. I recieved the order 2 weeks later, which is normal trust me i\u0027ve made about $4k+ worth of orders in the past year. I picked it up on the 12th, heard like a rattling inside the box so I opened the box and the RAM wasn\u0027t sitting in it\u0027s plastic container right and there was a chip bouncing around inside. I opened the plastic container to see where the chip came from went to Vibe\u0027s site and it was down for repairs or something. The whole point of shopping there is to save money so I didn\u0027t call also with with me being on afternoons i\u0027d be at work when they opened. I finally emailed them once I knew their site was up. No response. Couple days later I emailed again. 3 days later a response. By this time it\u0027s into the holidays. They asked for my purolator invoice #. sent an email, resposne 2 days later, this one asked if I opened the box and for my mailing info, replied next day got another response asking if the box looked damaged said no. They either said in an email or on the phone that an email would be sent on how to RMA something. That never came. I called and the guy sent one right away. So i sent the ram back the way i was supposed to this was january 5th. They tried Corsairs warranty no lcuk, tried purolator no luck. Last time I called was tuesday they asked for my return invoice, was in the car, tried calling back no answer left a mesage with phoine # (like they ask) no reply, tried in 1\/2hr intervals no answer. Called yesterday about 5 times and today twice. No answer and still no reply. Today\u0027s the 27th.<br><br>Update:<br>Got an email February 3rd, they tried Corsair again after trying purolator for the insurance. Corair came good on the part although it wasn\u0027t their fault and a new stick got sent out. Should be here late next week\/early week after.","link":"http:\/\/www.resellerratings.com\/store\/Vibe_Computers\/comment\/182683#comment182683","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vibe_Computers.jpg","store_name":"Vibe Computers","username":"WeaZel26","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Originally I was quite happy with this company, but things have drastically changed.<br><br>At first my only gripe was that order processing was a tad slow. My first order was place on a Friday evening and was shipped the following Tuesday, but I was in no huge rush. <br><br>My second order (placed Feb.5) took a full week to be shipped (shipped Feb.12)! A backordered item had held it up. Vibe only made 1 attempt in that week to contact me about this and even then did not leave any messages regarding said backorder. I finally reached them (again, 1 week later) with a phone call (long-distance) and had them release the items that were in stock.<br><br>The order was delivered to me 2 business days later (pretty good for Canada Post ground). The big problem now is that it\u0027s Mar.5th and I\u0027m still waiting for my backordered item. <br><br>Yeah, they\u0027re pricing is excellent and they have a good selection of products but I rate their customer service as a -5! They are very difficult to get hold of and can take days to ship your order. I\u0027ve been waiting for over 4 weeks now for that last item.<br><br>Feel free to purchase from them just so long as the product is in stock and you\u0027re willing to deal with crappy customer service reps.<br><br>I\u0027ve read that RMA\u0027s with Vibe can be a also nightmare but can\u0027t speak from experience on that.<br>","link":"http:\/\/www.resellerratings.com\/store\/Vibe_Computers\/comment\/122308#comment122308","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vibe_Computers.jpg","store_name":"Vibe Computers","username":"SC_Sixx","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Nexus Fan Controller and a Cold Cathode UV Fan from Vibe. I was attracted to them because of their prices: which were cheaper then anything I could find in Ontario.<br><br>Once the order was placed, I noticed that it took more then a couple of days for the order to be processed, let alone shipped. Once it was shipped it took another 8 business days to arrive, which means it took about 10 days to arrive.<br><br>Once my order had arrived, I opened it to discover that they had sent me a Cold Cathode version, not the UV that I had requested. I e-mailed them back to report the mix-up, but never received a reply. I decided not to pursue the matter due to its triviality, but never the less I wasn\u0027t satisfied.<br><br>I will most likely not order from them again.<br><br>Edit:<br><br>2 Days after I posted this review, I was contacted by Vibe Computers by phone. A very polite man on the other end offered to send me my UV Cold Cathode Fan the next day, free of charge, even though my original order had been over 4months ago. <br><br>I was absolutely blown away, I never expecting anything of the sort. This experience has completely changed my mind on Vibe Computers. It is very likely that I will order from them in the future.<br><br>Thanks Again Vibe<br><br>- Rowan","link":"http:\/\/www.resellerratings.com\/store\/Vibe_Computers\/comment\/102014#comment102014","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vibe_Computers.jpg","store_name":"Vibe Computers","username":"NaMeChAnGeCoW","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"these guys are on the ball, almost every time a request is made, they say, coming in a week, something along those lines. always really accomodating, rather friendly atmosphere on their forum, nav system has gone through some changes in the past month, not all for the better, but mostly.","link":"http:\/\/www.resellerratings.com\/store\/Vibe_Computers\/comment\/69194#comment69194","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vibe_Computers.jpg","store_name":"Vibe Computers","username":"skaar","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have purchased a number of times from Vibe Computers and have always been rewarded by prompt courteous service and excellent prices. Having been in retail in the past, I realise that you can\u0027t please everyone, but I can say for a certainty that Vibe continues to please me with their honest desire to serve the customer and their sound business ethic.<br><br>I have no hesitation in recommending Vibe Computers to my friends and family, for I know they will be dealt with in the same professional and friendly manner that Vibe has dealt with me.","link":"http:\/\/www.resellerratings.com\/store\/Vibe_Computers\/comment\/100459#comment100459","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vibe_Computers.jpg","store_name":"Vibe Computers","username":"Lensman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A very good business, good to deal with; fast shipping and excellent prices. There price match system works like a charm. I ordered two complete computers worth of parts from vibe, and many other transactions after that. They have always come through for me with flying colors.<br><br>I recommend Vibe to everyone, whether you are building a computer; or just buying a fan...Vibe is well worth a look.","link":"http:\/\/www.resellerratings.com\/store\/Vibe_Computers\/comment\/185216#comment185216","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vibe_Computers.jpg","store_name":"Vibe Computers","username":"Salo35","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"POSTIVES<br><br>- GREAT CUSTOMER SERVICE<br>- OUSTANDING PRODUCT SELECTION<br>- OFFER A PRODUCT REQUEST FORUM<br>- THEY HONOUR THEIR WARRANTIES<br><br>CONS<br><br>- PRICES ARE MARGINALLY HIGHER THAN MANY COMPETITORS<br>- RECIEVING ANY PRODUCTS FROM VIBE TAKES A LONG TIME (TYPICALLY A WEEK AND A HALF)<br>- THEY NO LONGER OFFER A DROPOFF OR PICKUP SERVICE","link":"http:\/\/www.resellerratings.com\/store\/Vibe_Computers\/comment\/155625#comment155625","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vibe_Computers.jpg","store_name":"Vibe Computers","username":"make7upyoursman","rating":"4"}, "single");){kind=link}
"I originally placed an order at the beginning of July with Vibecomputers.com. I called them up ahead of time to clarify if they could get certain special order items, namely a Supermicro 742i-450 low noise Tower case and a 9cm Low noise hot swap fan. I also tacked on other items to this order:
ATI Radeon 9800 Pro 128MB
Soundblaster Audigy 2 Platinum EX
Abit IC7-G Max 2 Advance
WD 7200 80GB SE
P4 3.0C
4 x Vantec Aluminum HDD fans
Floppy Drive
I made it clear that if I could not get all these parts together from Vibecomputers that I would not be placing the order since it would cost more piecing it out to multiple vendors. They agreed, but, stated that I would probably have to wait a couple of days for the Supermicro items to arrive at their warehouse since they were special order. I spoke to them on the Thursday and they said if I placed my order on the Friday it would go out on the following Monday. It went out Tuesday or Wednesday or so; no biggie.
When I received the shipment I discovered the next day that they had shipped me the incorrect case: 742i-420 NOT low noise. I called Vibecomputers up and they appologized. Over the course of 2 weeks, in the midst of constant emails and telephone calls, they sat on the fence on whether they should order the differing parts and have them sent to me or ship me the entire case and have me return the incorrect one. After they had me hunt around for part numbers (which in my case I didn't mind doing since I didn't trust them to do it right themselves), I gave them the cost for what it would be to have them shipped directly from Supermicro in San Fransisco to myself in Toronto. The total was around $200 CAD. Then they gave me this story that they'd be unable to obtain these parts in Canada. They also told me that they'd be unable to obtain the case. I told them I spoke with Supermicro who said that was BS and that it could be ordered directly from them, so they decided to send me the entire case. They told me "the case is enroute directly from Supermicro". Well, actually it was directly enroute from Supermicro to their warehouse in Vancouver. I wouldn't see the case for another 2 weeks. It had been a month at this point since I first placed the order.
After receiving the proper case and assembling it to make sure it worked, I noticed that the extra fan I had purchased was different from what I should have gotten (the extra fan was supposed to match the fan which comes with the proper case - low noise). I contacted them again, by phone and by email, numerous times. It's now September, over 2 months since I first placed the order, and they keep beatin around the bush. They tell me again that the part I'm looking for isn't available in Canada, which I know is BS because other vendors sell it and it's also available directly from Supermicro. I still have the incorrect case which is worth $200. I'm waiting to ship this back after they correct and complete my order. Now they're telling me that they won't be taking any action until they receive this case.
No $@#$in way.
I'm not going to accept a refund at this point. I initially told them that they would have to sell me all the parts I was looking for or none at all. Since I can't take apart the computers which are using the other parts I ordered, I'm not going to be sending them back, and I'm not going to accept a refund since it would cost me more in the end to get the part from somewhere else - which would have defeated the purpose of my ordering any of these parts from Vancouver when I could have gotten them from Directdial in Ontario. The only thing I'm going to accept is for them to either order the part directly from Supermicro or from another dealer (anywhere in North America - I don't care, it's not my concern) and send it to me.
Every claim they made I checked out with Supermicro, who tells me that "not being able find the parts in question in Canada" is complete BS.
If you ask me, what they intended was to promise me the special order parts so that I'd place the rest of the order, ship the incorrect cheaper case and fan thinking I wouldn't notice, and then try to take the cheaper way out by refunding me for the parts they didn't ship me.
But, that's just my negative (or realistic) interpretation of it.
EDIT -
Well they just charged $374.50 to my Visa account without authorization.
See you in court Tim."