Purchased a thermaltake heatsink for my A64 since they had the lowest price in Canada, and I also bought article silver.  
 
It took a week and a half to receive it, which is normal delivery I guess.  
 
I would buy from them again if they had a good price and I wasn't in any special hurry.

Have made two purchases from them in the past. Great company; good service, good price, reviews for the products are on their site. And they ship things for a reasonable price.

Excellent company, nice website, nice service, nice product.

An excellent purchase and delivery. Smooth and quick transaction.  
 
I will deal again.  
 
R

This review was modified by its author, Ropey_Too, on 2/25/05 5:45 PM.

I have been buying from them on an almost weekely basis and have never has an order take more than 7 days to be in my hand from the time I placed the online order. In most cases it is in here in 48-72hrs. I have on more that one occasion gotten a personal call from them regarding my order and asked if they do make a correction in it.

A very good business, good to deal with; fast shipping and excellent prices. There price match system works like a charm. I ordered two complete computers worth of parts from vibe, and many other transactions after that. They have always come through for me with flying colors.  
 
I recommend Vibe to everyone, whether you are building a computer; or just buying a fan...Vibe is well worth a look.

Thier prices are good.  
 
But, their shipping is very long. (4x than ncix)  
 
Shipping options are good, payment ones too.  
 
But, their return policy is lacking. I've only had one problem but it's been big enough to hold of an order which due to their lack of getting back to me i've ordered from NCIX, their loss.  
 
My last order was on Nov 29th/04. I recieved the order 2 weeks later, which is normal trust me i've made about $4k+ worth of orders in the past year. I picked it up on the 12th, heard like a rattling inside the box so I opened the box and the RAM wasn't sitting in it's plastic container right and there was a chip bouncing around inside. I opened the plastic container to see where the chip came from went to Vibe's site and it was down for repairs or something. The whole point of shopping there is to save money so I didn't call also with with me being on afternoons i'd be at work when they opened. I finally emailed them once I knew their site was up. No response. Couple days later I emailed again. 3 days later a response. By this time it's into the holidays. They asked for my purolator invoice #. sent an email, resposne 2 days later, this one asked if I opened the box and for my mailing info, replied next day got another response asking if the box looked damaged said no. They either said in an email or on the phone that an email would be sent on how to RMA something. That never came. I called and the guy sent one right away. So i sent the ram back the way i was supposed to this was january 5th. They tried Corsairs warranty no lcuk, tried purolator no luck. Last time I called was tuesday they asked for my return invoice, was in the car, tried calling back no answer left a mesage with phoine # (like they ask) no reply, tried in 1/2hr intervals no answer. Called yesterday about 5 times and today twice. No answer and still no reply. Today's the 27th.  
 
Update:  
Got an email February 3rd, they tried Corsair again after trying purolator for the insurance. Corair came good on the part although it wasn't their fault and a new stick got sent out. Should be here late next week/early week after.

This review was modified by its author, WeaZel26, on 2/8/05 11:15 PM.

Excellent customer service - product support. Informative Forums to discuss product. :)

This review was modified by its author, JayDeehobbit, on 11/13/04 12:13 AM.

Great people to deal with, they respond quickly and politely.  
 
Items were shipped via UPS and arrived the next day.  
 
My only issue is that quite a few of their items are overpriced, unless they are on sale. But when they are on sale, there are some great deals.

I have had zero problems purchasing products from vibeComputers. The only problem I've ever had is with one of their shipping partners, specifically UPS. On future orders of which there will be many more to come, UPS will NOT be an option for me.

This review was modified by its author, Blood Fiyah, on 11/1/04 5:29 PM.

Ordered some odds and ends, the kid of stuff you would expect would be shipped quickly.... and it was. I am used to a 2-4 day stretch between payment/order confirmation and shipping, it was 1 day. And this was through online Interac no less!  
 
My only complaint is the speed of their website. it's deathly slow for days, then picks up to near tolerable for a week then back down again. (at work, at home, everywhere I've tried. all diff. ISP's) That won't affect me ordering non critical parts from them, but I will have to go somewhere else for my critical needs.

POSTIVES  
 
- GREAT CUSTOMER SERVICE  
- OUSTANDING PRODUCT SELECTION  
- OFFER A PRODUCT REQUEST FORUM  
- THEY HONOUR THEIR WARRANTIES  
 
CONS  
 
- PRICES ARE MARGINALLY HIGHER THAN MANY COMPETITORS  
- RECIEVING ANY PRODUCTS FROM VIBE TAKES A LONG TIME (TYPICALLY A WEEK AND A HALF)  
- THEY NO LONGER OFFER A DROPOFF OR PICKUP SERVICE

This review was modified by its author, make7upyoursman, on 8/12/04 5:16 PM.

I've been buying from Vibe for a few years now, and it has always been a pleasant experience. Prices are always very competitive, shipping is very quick (often next day), the website is great to use, forums are very helpful and lots of product reviews to research with. I have never recieved any lemon hardware from them. Overall excellent experience, I will certainly continue to shop there.

It took longer than usual for this vendor to process and ship my order. I placed my order on April 13th with a cash payment and the item didn’t ship until the 20th. And that was only after I made a phone call asking about the status of my order. The item was marked as “Usually ships within 24 hours.”

Horrible communication between customer and sales staff. Despite me sending the correct billing information 4 times they still would not enter it correctly. They left out my middle initial, which is required for my credit card. For some reason, despite me telling them they left it out, they continued to do so.  
 
I also asked on their forums about this and the moderators said such questions would not be tolerated and deleted the message shorly after. Calling them resulted in nothing but the retched squeal of a fax machine. Today I cancelled my order. I needed the parts I ordered and they did not deliver, not due to lack of stock, but due to sheer incompetence.  
 
In Reply to response: I e-mailed them the billing address those times...it had NOTHING to do with their post form. Like I said, the same billing information has been used multiple times at other online retailers without a single problem.

This review was modified by its author, mrcandyman, on 7/9/04 1:09 AM.