5/5

posted Apr-26-2012

"I have ordered products from VetShopOnline for 2 months now, and it continues to present great customer service and quick postage. It was easy to navigate around the site, and the design and colours looked professional and neat, without being cluttered.
The only thing I don't like is that I would like to have more range on aquatic supplies."

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5/5

posted Mar-28-2012

"I have ordered from Vetshoponline for the past 3 years and have always received great service. Items get delivered in about one week, and they are exactly what I ordered. No complaints from this returning customer."

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1/5

posted Mar-06-2012

"I retracted this negative review after contacting Pfizer who indicated the lot number I have purchased although in Australia is a valid product from the USA"

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1/5

posted Apr-18-2011

"They shipped EXPIRED Heartgard ... they admitted that KNEW it only had only a few months before the expire date whenthey sold me 24 months ... and then REFUSED to ship replacements after they had my money .... i had to protest my card ...."

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5/5

posted Jan-17-2011

"Purchased Heartgard from VetShopOnline. Price was 20-30% cheaper than anywhere else. I thought the price might be too good to be true, but took a gamble. Well, everything went just fine. Shipping from Australia took approximately two weeks which I expected. I was worried that maybe I would get expired product - not true, everything was fresh. The only thing different about the product was it was labeled in Metric Kg instead of English Lbs.

I have no idea what international business dynamics makes them such a good deal, but for now they are. I will continue to by Heartgard and other products from them."

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1/5

posted Aug-08-2010

"Ordered $376.00 6/20/10, never received. Called 7/11/10, reshipped, never received. Cancelled credit card charge, they did refund."

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5/5

posted May-24-2010

"We have six dogs and I am always trying to save some money on their Heartgard Plus. I was so happy to find this company and ordered a 6-month supply for each dog (we use blue, green, and brown). This company was so much cheaper than the vet (I even asked the vet if they would price match and they said they couldn't). I ordered on May 15 and the products arrived today, May 24 here in North Carolina, so I think the shipping was very quick and shipping charge was $4.95 which is very reasonable from Australia. The products were new, sealed, and don't expire until 2011. The packaging was very good and all items were as ordered, so I'm extremely happy with everything. I definitely will do business with this company for years to come. Thanks VetShopOnline for offering a quality product at a more reasonable price than here in the U.S. Keep up the good work!!! "

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5/5

posted Dec-09-2009

"I am totally delighted by the people at vetshop. I ordered through the call center, and it was just a pleasure to deal with the nice people in their call center (somewhere in Canada, I think). I saved about $40 and my order arrived today, just 7 days later."

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1/5

posted Oct-13-2009

"When I found out that I am dissatisfied with my product and ask for a refund, I went through hell with vetshoponline. In their website, it says "satisfaction guranteed" but it is not before layers after layers of policies. Hopeless and dishonest out to make a quick buck from all of us. I would not recommend Vethoponline."

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5/5

posted Nov-14-2007

"I discovered that I ordered the wrong size item shortly after completing the order on Sunday and e-mailed a request to correct the order. Early Monday morning, VetshopOnline confirmed the change, and on Tuesday I received the shipping confirmation. I received the correct order 7 days later. VetshopOnline had the lowest price among a fairly large group of online sellers. I rate this company a 10 in all respects."

This review was modified by thmclin on November 14 2007 11:16:55 AM

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