5/5

posted Jan-09-2006

"Just this past Saturday, I dumped Cingular Wireless and ported my number over to a new Verizon Wireless account. I know every company has their supporters and detractors, but I for one was VERY impressed with how smoothly Verizon made the transition.

The salesperson was up front from the beginning and warned me that it could take from 3 to 24 hours for my number to port over from Cingular. Much to my pleasant surprise, the number ported over and I was using my new Verizon phone before I even stepped out of the store!

I know I have only had my account for a little more than two days, but already, the call clarity and signal strength beats Cingular here in my area - HANDS DOWN !! And I'm in Cingular's back yard - Atlanta.

You can read more of my nightmare with Cingular at:

http://www.linkedpublic.com/no_more_cw.htm

Regards,

Mike
Happy Verizon Newby"

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5/5

posted Feb-19-2008

ResellerRatings.com TOP REVIEWER!

"We upgraded our phone on line because they were $75.00 cheaper than the verizon stores we went to.I have been with them for about eight years now."

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5/5

posted Feb-22-2010

ResellerRatings.com TOP REVIEWER!

"Ordered some Plantronics bluetooth headsets from Verizon Wireless because there was a good deal on them. Free overnight shipping was included, and received the headsets the next day. The packaging was good, and the free shipping was excellent. So far, the experience has been positive and I look forward in making future purchases @ Verizon Wireless. "

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5/5

posted Jun-09-2010

ResellerRatings.com TOP REVIEWER!

"Wow so many bad reviews. My two non-phone orders went smoothly, shipped overnight. They require signature which was a pain, but can live with it. "

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5/5

posted Oct-21-2010

"I have had cell phones for personal and business with over 8 different companies within the past ten years so here are a few tips. 1. Do not get your service from an authorized dealer (store in the mall or kiosk you can find corperate stores on Verizons wesite) third party dealers have there own dictation and can charge you sepperate fee's for anything they would like. 2. Verizon has the best service bar none and customer service is up there with the best of them. 3. Bad equiptment is not the fault of any cell phone service provider, phones are all made by seperate manufacturers so do not blame your service provider when there is a problem with the equiptment. 4.Always read the tearms and conditions don't agree to any service with out reading them this keep yourself and the company on the same page as far as you' service contract. 5. Lastly, cell phone company's have very strict procedure for every minute detail of there service so if you have an issue with a policy or service you are recieving feel free to take the surveys offered (most cell carriers)and give your feed back because they have people who's soul job is to review and report on your surveys. Overall Verizon has been top notch I recomend there service to anyone who follows the motto "you get what you pay for"."

This review was modified by Majik365 on October 21 2010 11:00:24 AM

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5/5

posted Oct-27-2011

"Verison Wireless Pinole Store 1398 Fitzgerold Dr. Pinole CA
The Worst Customer Service I Have Ever HAD (BAD BAD BAD)
Bob Ross 510-220-2283
Verizon Company stores Are Vary Good This Is A Frenchise Store"

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4/5

posted Feb-26-2012

"The problem with vzw is their customer base. Reading some of these post makes me sick. "Oh im a loyal customer who has gone over my minutes and am belaming you verizon for not warning me. Im so loyal that i am going to write a negative review and tell the world how bad you are because you only offered to give me $20 back that I owe to YOU for going over MY minutes. My point is you do it you own it. Oh and get the silver spoon of entitlement out of your butt and understand that verizon is not a charity its a business that employees thousands of people. You want better employee's? Stop calling in trying to take out your lifes rage on the rep that WANTS to help you. Keep in mjnd that WANT will quickly change to not want if your gonna talk to them like a slave master. That way vzw doesnt have to hire below par reps that are WILLING to put up with your delusional butts. That being said I will say vzw does need improvement but its still one of the best companies absolutely the best for US coverage. You get what you pay for. Just expect to be charged if you exceed YOUR chosen plan ,do your research on products and dont expect a free phone to be a good phone unless you indeed do have a silver spoon up your butt while riding on a unicorn."

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4/5

posted Mar-14-2012

ResellerRatings.com TOP REVIEWER!

"I live in an area that doesn't have too many choices for wireless providers (if I want reception, that is). It's either Verizon, AT&T or some type of pay-as-you-go plan from Walmart. After having AT&T internet for less than a month and being ignored by customer service and then having my credit tarnished by them after I refused to pay for an item I never received, I knew there was no way I was going to go with AT&T.

As for Verizon, I've had some problems with them, but I've NEVER been ignored by customer service. Once a rep even called me on the phone after answering my email just to make sure I was satisfied. It's impossible for any company this size to get it right all the time, but at least they try. When it was leaked online that they were going to start charging customers a fee to pay their bills I was outraged, like many others, and I complained to customer service. They changed the policy in 2 days. It took Bank of America a month to come to their senses after they said they were going to charge customers a fee to access their own money. Even though I'm sure Verizon was flooded with emails, a rep still answered mine in a business day.

Overall, I'm happy with my Verizon phone service. It could be worse. And I'm not really sure it could be better."

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3/5

posted Jan-21-2010

"Verizon Wireless refused to accept a RMA for a $20 case claiming that it was too late to return it even if it was unopened in the box and fits a phone that just came out. They apparently have a "30 day policy" for returning accessories. That policy is apparently so hard to find that I had to wait for 5 minutes while their customer service reps tracked it down. Their rep closed by saying that "there was unfortunately nothing they could do." I have been with them for several years and as soon as my contract is up I am changing providers."

This review was modified by TC16 on January 21 2010 03:31:11 PM

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3/5

posted Jun-21-2011

"good service, ok phone, but the prices on most phones are a little high but all in all good store"

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