1/5

posted Dec-29-2011

"WE HAVE BEEN WITH VERIZON FOR ALMOST 15 YEARS. YOU WOULD THINK THAT THEY WOULD TREAT THERE LOYAL CUSTOMERS WITH EXCELLENT SERVICE. WELL LATLY THEY ARE ONE OF THE WORST TO DEAL WITH. WENT TO GO PURCHASE A DEVICE WHICH THE EMPLOYEE WAS PRETTY GREAT AND COULDNT ASK ANY MORE BUT LATER IN THE NEXT TWO WEEKS I TOOK A LOOK AT MY BILL AND NOTICE I WAS CHARGE A STUPID AMOUNT FOR THE DEVICE WHICH I PAID RIGHT AT THE STORE. CALLING THE CUSTOMER SEVICE IS A JOKE!!!! ONE PERSON SAYS ONE THING THAN ANOTHER SAYS A TITAL DIFFERENT THING AND THEN WHEN YOU TALK TO THE SO CALLED SUPERVISIOR THEY TELL YOU TO KEEP YOUR SHORTS ON AND WAIT FOR THE BILL TO COME. WHAT THE HELL IS THAT CRAP. THE REASON IS CAUSE THEY HAVE NO CUSTOMER SERVICE SKILLS. BACK IN THE DAY VERIZON WAS ALL ABOUT THE CUSTOMER AND NOW THEY CAN GIVE A CRAP ABOUT YOU. WELL AFTER THAT EXPERIENCE I WILL NOT BE GIVING THEM MY BUSINESS AND HOPE EVERYONE IS SMART ENOUGH TO READ THE REVIEWS ABOUT THIS COMPANY!!!!"

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1/5

posted Jun-15-2007

"Verizon sucks. I hate this company and I warn anyone thinking of doing business with them...DON'T
My stepson used our cell phone one month and we recieved a bill for $2800. When we called to complain, we were told to upgrade our plan with a new contract OR expect to pay several $2800 bills. Isn't that extortion? BEWARE"

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1/5

posted Feb-03-2010

"ON 12/28/09, MY DAUGHTER, AND I WENT TO OUR LOCAL VERIZON WIRELESS STORE, BECAUSE MY DAUGHTERS PHONE WAS NOT WORKING PROPERLY!. WE HAD TO OPTIONS. ONE TO PAY $50.00 TO REPLACE HER PHONE, OR USE A UPGRADE THAT WE HAD. SO WE USED THE UPGRADE. AT THAT TIME WE ALSO ADDED TEXT MESSAGING, ONLY!!!!. WHEN WE RECIEVED OUR FIRST BILL, WE SEE THAT WE A BEING CHARGED FOR INTERENET SERVICE!. NO ONE!!! TOLD US THAT THE PLONE WE PURCHASED, MUST HAVE INTERENET SERVICE, THAT COST $9.95 EXTRA PER MONTH!!!. SO WE WENT BACK TO THE LOCAL STORE IN BELLINGHAM, MASSACHUSETTS, AND SPOKE WE THE MANAGER. HE SAID THERE WAS NOTHING HE COULD DO, ABOUT THIS PROBLEM!!!! HE SAID HE WOULD TALK TO THE SALES CLERK, ABOUT THIS ISSUE. SO WE LEFT!! WE HAVE BEEN A VERIZON CUSTOMER, FOR MANY YEARS. I HOPE THE AREA MANAGER, THAT IS RESPONSIBLE FOR THIS STORE READS THIS COMPLAINT, AND TAKES SOME ACTION!!!!!!!!!!!!!"

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1/5

posted Dec-03-2011

"they tried to overcharge me monthly without any reasons, what is the point of a contract?"

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1/5

posted Feb-16-2007

"DO NOT deal with Verizon Wireless unless you're willing to endure continuous calling if you try to close your account. Last week, shortly after telling Verizon's sales person I was switching to T-Mobile because their Customer Service is a disaster, I began getting three to five calls each day that hang up as soon as I answer. Doing a *69 revealed they were coming from 1-800-470-0768, Verizon Wireless' number. Calling a supervisor (Jasen) resulted in an apology and him putting me on their Do Not Call list, which he says won't take effect for 30 days. It's only noon and so far today I've gotten three calls from them, two hangups and another sales pitch to upgrade my phones and stay with Verizon Wireless. I'd rather stick needles in my eyes."

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2/5

posted Aug-09-2006

"Verizon is a difficult company to deal with but they have the best coverage in the Northeast so I'm stuck with them. 9 times out of 10 I get very friendly people on the phone. I have to admit that if I don't get a good rep I hang up and call back. The problem isn't the people you talk to, it's the time necessary to fix problems. I've spent hours on the phone with them before just to fix a problem they created. I joke that I spend more time on the phone with them then I do my own mother but it's true! The people I find to be the most useless are the reps in the stores. I usually end up telling them how to fix my problem or they end up telling me I have to call customer service.

I can deal with these issues given the coverage but their latest mess up really had me debating a switch. I ordered over $300 in phones and accessories and renewed my contract for 3 years. I got an email confirming the correct order and correct shipping address (my place of work). They ended up shipping my phones to an address 20 blocks from my building and to apartment #3, not the 3rd floor. Luckily the address did not exist, unluckily the address change took 2 days to process and my phones were diverted to a different state. I called customer service, spoke to 3 different (and nice) people and ended up getting overnight shipping and a substantial refund to my account but I was very close to calling the whole thing off. Come to find out one of their people typed my address incorrectly when shipping it out, when I shared my story with the mail room personnel in my building they were not surprised. In fact when I told them I had a package sent to the wrong address their automatic question was, "is it from Verizon?"

Nobody wants to work at being a customer, I know I'm tired of it.
"

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1/5

posted Feb-16-2006

"I have just ordered a new phone and service plan no more then 1 week ago and am already very dis-satisfied, well over half of the features allowed on the phone are blocked by the verizon wireless software. such as downloading ringtones, motorola software features, and many more"

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1/5

posted Dec-24-2011

"This is honestley the worst shipping i have ever had. Trying to recieve my new cell phone has been ridiculous. I was supposed to get it 3 days ago and now i'm not getting it for another 2 days. There 2 days shipping has now turned into a 7 day shipping. When we call them and ask they are completely ignorant to answer our questions. They told us they were going to send us a shipping number to see where it was and they never sent it! They need to get their stuff together and ship it on the right time!"

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1/5

posted Nov-15-2011

"I recently had to move, and at the new location, there were two providers--AT&T or Verizon. The locals all said that both were pretty bad due to some work on a tower or some such, so I went with Verizon because my friend had a phone, and I could go to the contractless prepaid. When I looked at the coverage maps, it showed both my old place AND my new place as a solid red coverage, meaning digital coverage. However, when I activated the phone in my old place, they told me I was not in a digital area, and to "fully program" my phone I had to drive 45 miles into Tulsa. So I did. However, at my house in the old place, I had to hold my breath right to make a call. I called into Customer Service twice and told them about my problems. They didn't seem to care. Then I went to the new place, where their map clearly shows I have coverage, I had the SAME issue. I made multiple calls to the same number without being able to get through/the call dropping after 1 ring. I told the customer service representative when I got my bill for $375 that, and she said they were all legitimate calls. I said "Even with the crappy service? You can clearly see that they are all 1 minute to the same number." She said "There are a lot more than just 1 minute calls on this bill." I said "I wasn't arguing about those ones. Is there someone else I can talk to about this?" She said that they were all "legitimate calls" and that there was nothing that could be done. In all, I did make a lot of overage calls due to the fact movers and everyone were calling me as I moved 3 states away, but there WERE some that were problems, and I HAD called previously about those problems. Really frustrated. Never again, Verizon. You can take it to you know where. Just really shocked, since everyone I knew that had VW just sang their praises. Wait until they have a problem, they're in for a shock."

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1/5

posted Aug-05-2011

"Verizon Wireless is the worst mobile carrier I have ever had. For years, I had pay as you go phones from Tracfone and Virgin Mobile, but after spending $60 in 1 month on my virgin mobile phone, I joined my dad's AT&T plan. He then switched to Verizon, so I switched with him.

As soon as I got my 1st verizon phone, I realized that I had no service in either my apartment or on the street outside of my apartment. What I couldn't understand was that I was living in the heart of Boston, so I should have had service. At first I thought it was a fluke, but then I traveled from Boston to NYC, and I had no service anywhere other than Manhattan--other places, service was spotty.

I made do with the service problems for the first 4 months, and then my phone (Pantech Jest) stopped working. The phone wouldn't power on unless it was plugged into the wall, making it useless as a cell phone. Verizon sent me a certified pre-used phone, which worked for a couple of months before it started doing the exact same thing, so Verizon sent me another Pre-used phone. This one worked for a week before it started causing problems. I called Verizon today, and they are sending me a completely different phone--the Samsung Intensity II. Hopefully, this one will work."

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