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"Sick of them ripping me off and sending me defective devices, and them charging me full retail price for them. I have been with them since 2006 and in the last year I have had more junk phones than I have had since I got with them the entire time. Now they are charging me over $300 for a phone that we had for less than a month, that we had to return for a completely different matter. An existing supposable oxidized charging port, cost me over $300 for a software issue. That is a ripoff. I will never go back to Verizon if this is the way they are going to handle a long time customer."
"Worst customer service ever. I've had numerous problems with Verizon, and while most of their representitives have been smiling and polite, their policies are rubbish. They purposefully misdirect, and send you along to someone else without ever providing any actual help. It was infuriating. My most recent problem was that my phone which was within a few days of being due for an upgrade, deleted all of my contacts. So I brought it to a verizon store, and after waiting for over an hour (there was only one customer in the entire store), was told rather rudely to go home and try backup assistant (they wouldn't assist me with this in the store), which I'd definitely used before. So I tried online, but could only get backup assistant to work on one of the phones in my family plan (and it wasn't mine). SoI went to another store, and they told me that I was due for an upgrade at the end of the month anyways, and the best bet was probably just to wait and replace the glitchy phone. After going to another store and hearing the same thing, and calling the company (I was transferred 8 times) that was what I decided to do. About a week before the upgrade the phone died entirely. So on the day I was to get the upgrade I went back to the store where i had received the friendliest service, and they told me I wasn't due for an upgrade for another month (after four visits to stores, calling, and checking online I was quite positive I was), but asked if I was interested in buying a 600$ smartphone, or buying a basic phone for about 250$ without the significant upgrade discount. After a good bit of arguing, the representative told me that my insurance on the damaged phone was still good (which I didn't think it was), and that I could have a replacement shipped for 50$. Why I should pay $50 for a phone that I already paid insurance on (and is probably only worth about 20 at this point) I couldn't understand, but I was desperate and agreed. But instead of helping me do this in the store, the employee sent me home with a piece of paper with a phone number to call for help (they claimed it was impossible to do in the store). After two days of submitting claims, and trying to get a hold of the company, they finally sent the replacement phone. I never got back any of my contacts, pictures, or texts. If someone had told me the insurance was still good in the first place the whole thing would have been so much easier, but instead they just kept trying to convince me to buy expensive smartphones and new phones at full price. And that's only my most recent complaint"
"I've been pretty positive about Verizon service -- until I bought a Jet Pack from them in August of 2011 to provide wireless internet for college daughter -- what a disaster. I was not educated by the salesmen -- Nick --about data usage or a contract (see below). We figured out in the first month that this device uses up data in far larger quantities than a phone. I got hit with a $500 extra data charge in first month. She was watching movies so that was our problem to fix. But after that, even streaming Pandora racked up big data usage. I went from 4 GB to 8GB to try to keep up -- still going over. Finally, this month, I switched daughter to cable and shut it down. Called to cancel the line -- $150 cancellation fee! Verizon won't budge on this. I am a $5000 a year customer - 6 phones in our family -- they wouldn't waive the fee. Big mistake, Verizon, I will be shopping you at my earliest opportunity."
"Verizon Wireless: my phone stopped working today (LCD screen; completely blank now when phone is one, rendering it inoperable). I *just* got this (otherwise wonderful) Galaxy S3 merely two weeks ago. I took it to the physical store to get a replacement and your associate, Joshua Ha, instructed me that there was nothing I could do;.!!!I flat-out asked for a recommendation on how to get it replaced, as I'm severely hobbled without my phone, and he flat-out stated that he's just doing his job and there was nothing he could do as he was covering the manager from a different store?.Just two weeks ago, I re-upped my contract to specifically get this phone;. I've recently been unhappy with Verizon, and this absolutely sends me over the edge". I would like someone to contact me directly so I can either get a replacement ASAP *OR* get me out of my contract?. I'll be sending this via the online account management tool as well, and will be sending this out to several consumer advocacy sites.. There are simply too many options out there re: competitors, and I simply pay too much a month for this level of "service"/. HUGELY disappointed.Please contact me via Facebook messages, as I cannot now use my phone... I can also be reached firstname.lastname@example.org. Thank you--I sincerely hope that Verizon stands behind their products AND service level."
"I have had VW for over 13 years. The cell coverage is acceptable, but I found at too high a price.The past year I have found that Verizon Wireless will lie through their teeth to get you to sign a contract; my fiance was lied to about features she signed up for as well as billing. When contacting customer service they just said "oh no, that isn't true." As my contract was coming to an end I contacted customer service asking them for their best price on different services, reminding them I have been a loyal customer for over 10 years and am shopping for best price. They responded by informing me that what you see is what you pay (WRONG answer.)I asked other friends and family who they use and why; as most use Verizon, nobody had a valid reason why. "I heard they were the best, but that was 10 years ago..."I subsequently asked most people which cell phone company they use, their feelings and opinions about the company and how their cell coverage is. This isn't rocket science. I found out that there are some cell companies out there that are worthless, but amongst the "big 3" their is merely a price difference. (I find it hard believe AT&T is considered worth looking into...used them years ago and wouldn't even look into their services.) I also found out that Verizon does NOT have the best cell coverage.I decided to try Sprint as I found that they had better cell coverage based on actual testimony of others, some people who I talked to and others that posted info on line. I also found that I could get more for less from Sprint so I decided to spend the $60.00 early termination fee from Verizon and switch to Sprint.Verizon asked me why I am doing this, I suggested that they consult with their consult with their customer service reps that I price compared with a few weeks ago. "Oh, we don't do that sort of thing..." Well, I do.They promptly sent me a final bill but would not let me log on to the account to see the statement. Now, who said Verizon has good customer service???Rich"
"Do Not Sign Up with Verizon Wireless. Stay with your current carrier. Worst Customer Service Experience I've ever had. Over and over again. Everytime I call it's just horrible. Make me feel so bad to have gone with them for the horrible customer service. "
"There is nothing good to say about this horror show. The customer service is horrible. They lie to you in the stores. They dont stand behind the phones that they sell. My brand new razr was defective from day one. They have sent me 3 new phones and they were certified but came broken. They lost one of my phones that I sent back so they want me to pay for their mistake. "
"Do not do business with Verizon wireless !!!!Bad policies and all they want is your $$$$$$...I have been a customer of Verizon Wireless for over 15 years now and and have givin them $10.000.00 +++ of my money. I purchased a GZone cammando in late February 2012 it started having problems within the first 10 days, I called customer support and they said it was a problem with the phone and sent me another phone..This went on for 3 phones and is now August 2012...I took the phone back to the Verizon store were I purchased the phone and asked for my money back as this phone has been a lemon.....Well they are like the government.. they is no loyal program and no heart and soul... I now own a $300.00 brokin phone that sits in my closet and another $145.00 contract cancellation fee...Thanks again Verizon Wireless as my 3 daughters and all my friends will be canceling their contracts...I will also keep you posted as I will try to get my $$$$ back by taking this greedy co. to small claims court in Issaquah Wa.STP Issaquah Wa."
"I was with cellular one, which became alltel, which became verizon. Have been there for over 10 years. They have you pick out a passcode, so no one can do any thing to your account. Yet, without my permission, my son went in, and charged a phone to my account & surprise, I got a $500.00 cell bill. NOT HAPPY AT ALL !!!!!!"
"Print screen all your online account billing and contract information! If you don't they will change your information to reflect and benefit their pocket books. I checked my online account, went in store and called Verizon directly to confirm that my contract ended, the answer was Yes and the rep told me, you can upgrade your phone if you want to renew your contract. Verizon did not have a plan that would meet my needs so I cancelled my service. They then told me that my final bill would be mailed to me and would include a $150 cancellation fee and were going to charge me through the end of the month (billing cycle). They had already instantly cancelled my online access to my account and shut my phone off the day I was in there – I had no access to Verizon whatsoever at that point, but they still were billing me for service I was NOT getting! Apparently Verizon is too big of a company and their executives are more concerned with lining their pockets than being honest with customers! Watch out all new customers and current customers who think they’re no longer under contract!"
"Verizon wireless is the worst company I have every had service with. First, I lost my job and tried to pay them $500 a month and then when I got behind they charged me outrageous fee to get my phones turned back on and wouldnt help me out with any of the fees even though i have been a customer with them for over five years. I did finally cancel and they charged me $1500 for my three phones. Im warning you do not go with verizon wireless they will screw you.... Jeremy Hunt"
"Recently bought a Razor Maxx Android for the Menife Verizon wireless store. The sales people in the Menifee office just do not get it.....poor customer relations, street attitude with only one objective Sell-sell-sell. This is okay - that's why they are in business, but when the core value is sell you the most expensive phone and then throw you to the wolves....well, I wish I had known this before I bought the product. Three times I went back to there store complaining about 2 major items; 1. can't watch movies and 2. can't use the talk to phone feature. Their response to the movie issue was ''use Netflix"' even though the android I purchased comes loaded with other free APP's in the APP directory. So if these other APP's are not compatible as they say, why then does Verizon include them in the APP directory? My wonderful sales rep started dancing around this question...and, oh yes, had a response about updates - blah-blah-blah. And my opinion - I along with millions have been bamboozled. And for the talk to phone feature, their answer is to have me buy a device I have to stick in my ear - oh, for another $100 or so. And, adding insult is they operate like doctors.....when they have reach their allowable time with you, there is this assistant who gives the sales person a coded verbal message for him to move-on to another customer. Yeah, I should have stayed with Sprint - I was sucked into the Android Razor Maxx because of the battery life. This is the only positive thing about the phone. You do get 22 ++ hours for usage time between charging. On the sound, I rate the phone average. If you have hearing problems - even slightly like me you will have a problem with the phone. Sensitivity of the touch pad is just too sensitive. I hope the iApple 5S will be on the market soon.And last, I found it distasteful to be placed behind someone who enters the store looking to purchase a phone. This person gets pushed in front of me even if I have been waiting with a support "associate". Oh, I get it, now that I have purchase $400+ of equipment, I am not longer important. JUST GREAT CUSTOMER FOCUS VERIIZON!!!S'Verizon Wireless" sucks. So don't make the mistake I did."
"Total crap. Try Sprint for actual unlimited data on the iPhone."
"Bought a wireless SIM for my daughter who was going to college in a town 2 1/2 hours away. When I found out how much data would be used just to watch a movie, I realized this was not going to work for her so I took it back within a few days (had to make another trip to take it back to the store). I was told all I would need to pay was the $35 restocking fee. WRONG I was also charged a $47 activation fee for something we only had a few days. So I paid $82 for the thing we had for 2-3 days. I have been arguing with Verizon for almost a year, them saying they would fix this and get back with me. THEY NEVER DID BUT THE COLLECTION COMPANY DID. VERIZON REFUSED TO DO ANYTHING. I PAID THEM THERE $47 TODAY AND I WILL NEVER USE THIS COMPANY AGAIN. I AM SURE THEY WERE GOING BROKE WITHOUT MY $47!!!!!!!!!!!! I WILL WARN EVERYONE NOT TO USE THIS COMPANY, IF YOU DO, I HOPE YOU NEVER HAVE AN ISSUE OVER CHARGES.....VERIZON WILL NOT BUDGE!!"
"I just renewed my service contract with Verizon, and upgraded from a 'dumb' phone to a smart phone - a droid. The phone seems really nice. I'm sorry I can't say the same about Verizon technical support and service. I have had the phone for one month now, and for the 3rd time they have had to replace my SIM card due to their own ineptitude and gross incompetence. The latest fiasco involved them shutting my phone down because they 'accidently' changed my cell service to an iphone, which, of course, is incompatible with Droid. This is after 2 previous disasters involving simple things like backuip assistant, which they still can't get to work properly. I've spent hours on the phone with their technical support, only to have them tell me to drive to a store, because they can't figure out the problem.....ineptitudinus maximus. When will it all end? "
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