1/5

posted Feb-02-2012

"If you have Verizon Wireless I would advise you to NEVER renew a contract with them, or get service with them to begin with. They overcharge for their plans, and nickle and dime you to death for everything. But worse is they will lie to you and cheat you if they can. They recently changed my plan without my permission which is costing me $10 more a month than I should be paying. I have spoken to numerous people there who said they would fix the problem. Today I was told that my request to go back to my original plan at the original fee was "declined." This has been going on for months and now after THEY made the mistake and after THEY promised to fix it, THEY have the audacity to say they decline to make good on their promises. It may not be a lot of money, but I will sue them if I have to. They are messing with the WRONG WOMAN!!!! I would give them a negative number rating if I could"

comment on review | report?

Is this review?.. Helpful | Cool Share review

2/5

posted Jan-29-2012

"I like Verizon wireless phones, but I have a problem with this particular store. Brickyards Verizon Wireless was in my opinion a fair store, but that all changed Saturday Jan 28 2012, When I was sold a display portable charger and it turn out to be broken and used. Today Sunday 29 2012 I tried to return it for another one with my receipt, but it turns out that the one they sold me was a outdated portable charger and therefore not going to exchange it. It was clear, by the tune of there voice that I was trying to pull one on them, which further upset me. What I suggest to anyone purchasing any Version Wireless Product, is that right when you pay for it, open the product in store and check with the sales rep to see if that's the right product, otherwise you have a bad experience and lose your hard earned money. Note: Version Wireless support couldn't help either, so I just hope you guys don't experience a similar situation."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-21-2012

"The worst customer service experience with any Carrier is with Verizon. Also the best supervisor to handle the problem that the inept Manager named Miguel could not do...take care of their customer. A bad Manager will reflect on the employees working there and this manager of the Metrocenter Verizon Wireless store in Phoenix Arizona is by the far the worst. I have read almost all of the 43 other reviews on this site regarding Verizon and Miguel at the Verizon Store in Phoenix at the Metrocenter Mall store is by far the most inexperienced and the worst Manager I have seen. I HAVE NOTIFIED VERIZON ON THIS mANAGER WHO HAS NO CLUE HOW TO TAKE CARE OF CUSTOMERS AND VERIZON COULD CARE LESS. I did go a step further and actually did get ahold of someone with Verizon and was told they will be doing their due dilligence on this issue and will get back with me but for a company that wasn't smart enough not to hire this manager Miguel you could only wait and see if they back up their promise. Thank you."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-16-2012

"If you consider go to Verizon, I'll definitely say DO NOT.
They have worst customer service!
When I reserch iphone 4s on internet, I've figured out they charge me $10 more shipping to my work address. So I walked in Verizon store to order in person to avoid it. It turned out they charged me same as online.
I've called them to get me $10 credit but they didn't care the customer request. All I need was $10 credit but what they said was I had to cancel my order and re-order. however they couldn't even cancel my order!
I had to call customer service again to cancel the service but you know what? I couln't leave Verizon right away till iphone order matter cleared, which I tried to cancel the order so many times but keep failed!

NONE OF THOSE SERVICE I REQUESTED THEY COULD NOT DO IT!!

VERIZON, WHAT SERVICE YOU CAN DO EXCEPT CHARGING FEE TO YOUR CUSTOMERS?
"

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-10-2012

"Verizon Wireless has the worst service I've ever seen. I would not get another two year contract with them if it were free for two years. They lie, don't have enough knowledge to help you and have added charges to my account for something different that i had no knowledge about for two months straight now. I miss Alltel."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Jan-02-2012

"Verizon Wireless "tech support" is incompetent and knows nothing about customer service. They must pay their people really low or don't recruit the best and the brightest. I thought they would at least require all hires to be high school graduates. I had to speak with several of them over several months and problem is still not resolved. Reps lie and do not input all the notes into their "system" and blames the customer for why a ticket wasn't properly submitted! They each regurgitate the same meaningless information and expects the customer to endure their merry-go-round. They lack integrity and are a bunch of crooks. Verizon has not honored their commitments and defaulted on their customers. I should not have switched from AT&T."

comment on review | report?

Is this review?.. Helpful | Cool Share review

1/5

posted Dec-29-2011

"WE HAVE BEEN WITH VERIZON FOR ALMOST 15 YEARS. YOU WOULD THINK THAT THEY WOULD TREAT THERE LOYAL CUSTOMERS WITH EXCELLENT SERVICE. WELL LATLY THEY ARE ONE OF THE WORST TO DEAL WITH. WENT TO GO PURCHASE A DEVICE WHICH THE EMPLOYEE WAS PRETTY GREAT AND COULDNT ASK ANY MORE BUT LATER IN THE NEXT TWO WEEKS I TOOK A LOOK AT MY BILL AND NOTICE I WAS CHARGE A STUPID AMOUNT FOR THE DEVICE WHICH I PAID RIGHT AT THE STORE. CALLING THE CUSTOMER SEVICE IS A JOKE!!!! ONE PERSON SAYS ONE THING THAN ANOTHER SAYS A TITAL DIFFERENT THING AND THEN WHEN YOU TALK TO THE SO CALLED SUPERVISIOR THEY TELL YOU TO KEEP YOUR SHORTS ON AND WAIT FOR THE BILL TO COME. WHAT THE HELL IS THAT CRAP. THE REASON IS CAUSE THEY HAVE NO CUSTOMER SERVICE SKILLS. BACK IN THE DAY VERIZON WAS ALL ABOUT THE CUSTOMER AND NOW THEY CAN GIVE A CRAP ABOUT YOU. WELL AFTER THAT EXPERIENCE I WILL NOT BE GIVING THEM MY BUSINESS AND HOPE EVERYONE IS SMART ENOUGH TO READ THE REVIEWS ABOUT THIS COMPANY!!!!"

comment on review | report?

Is this review?.. Helpful (2) | Cool Share review

1/5

posted Dec-24-2011

"This is honestley the worst shipping i have ever had. Trying to recieve my new cell phone has been ridiculous. I was supposed to get it 3 days ago and now i'm not getting it for another 2 days. There 2 days shipping has now turned into a 7 day shipping. When we call them and ask they are completely ignorant to answer our questions. They told us they were going to send us a shipping number to see where it was and they never sent it! They need to get their stuff together and ship it on the right time!"

comment on review | report?

Is this review?.. Helpful (1) | Cool Share review

1/5

posted Dec-03-2011

"they tried to overcharge me monthly without any reasons, what is the point of a contract?"

comment on review | report?

Is this review?.. Helpful (1) | Cool Share review

1/5

posted Nov-15-2011

"I recently had to move, and at the new location, there were two providers--AT&T or Verizon. The locals all said that both were pretty bad due to some work on a tower or some such, so I went with Verizon because my friend had a phone, and I could go to the contractless prepaid. When I looked at the coverage maps, it showed both my old place AND my new place as a solid red coverage, meaning digital coverage. However, when I activated the phone in my old place, they told me I was not in a digital area, and to "fully program" my phone I had to drive 45 miles into Tulsa. So I did. However, at my house in the old place, I had to hold my breath right to make a call. I called into Customer Service twice and told them about my problems. They didn't seem to care. Then I went to the new place, where their map clearly shows I have coverage, I had the SAME issue. I made multiple calls to the same number without being able to get through/the call dropping after 1 ring. I told the customer service representative when I got my bill for $375 that, and she said they were all legitimate calls. I said "Even with the crappy service? You can clearly see that they are all 1 minute to the same number." She said "There are a lot more than just 1 minute calls on this bill." I said "I wasn't arguing about those ones. Is there someone else I can talk to about this?" She said that they were all "legitimate calls" and that there was nothing that could be done. In all, I did make a lot of overage calls due to the fact movers and everyone were calling me as I moved 3 states away, but there WERE some that were problems, and I HAD called previously about those problems. Really frustrated. Never again, Verizon. You can take it to you know where. Just really shocked, since everyone I knew that had VW just sang their praises. Wait until they have a problem, they're in for a shock."

comment on review | report?

Is this review?.. Helpful (1) | Cool Share review