ON 12/28/09, MY DAUGHTER, AND I WENT TO OUR LOCAL VERIZON WIRELESS STORE, BECAUSE MY DAUGHTERS PHONE WAS NOT WORKING PROPERLY!. WE HAD TO OPTIONS. ONE TO PAY $50.00 TO REPLACE HER PHONE, OR USE A UPGRADE THAT WE HAD. SO WE USED THE UPGRADE. AT THAT TIME WE ALSO ADDED TEXT MESSAGING, ONLY!!!!. WHEN WE RECIEVED OUR FIRST BILL, WE SEE THAT WE A BEING CHARGED FOR INTERENET SERVICE!. NO ONE!!! TOLD US THAT THE PLONE WE PURCHASED, MUST HAVE INTERENET SERVICE, THAT COST $9.95 EXTRA PER MONTH!!!. SO WE WENT BACK TO THE LOCAL STORE IN BELLINGHAM, MASSACHUSETTS, AND SPOKE WE THE MANAGER. HE SAID THERE WAS NOTHING HE COULD DO, ABOUT THIS PROBLEM!!!! HE SAID HE WOULD TALK TO THE SALES CLERK, ABOUT THIS ISSUE. SO WE LEFT!! WE HAVE BEEN A VERIZON CUSTOMER, FOR MANY YEARS. I HOPE THE AREA MANAGER, THAT IS RESPONSIBLE FOR THIS STORE READS THIS COMPLAINT, AND TAKES SOME ACTION!!!!!!!!!!!!!

Verizon Wireless refused to accept a RMA for a $20 case claiming that it was too late to return it even if it was unopened in the box and fits a phone that just came out. They apparently have a "30 day policy" for returning accessories. That policy is apparently so hard to find that I had to wait for 5 minutes while their customer service reps tracked it down. Their rep closed by saying that "there was unfortunately nothing they could do." I have been with them for several years and as soon as my contract is up I am changing providers.

This review was modified by its author, TC16, on 1/21/10 5:31 PM.

We upgraded our phone on line because they were $75.00 cheaper than the verizon stores we went to.I have been with them for about eight years now.

Verizon sucks. I hate this company and I warn anyone thinking of doing business with them...DON'T  
My stepson used our cell phone one month and we recieved a bill for $2800. When we called to complain, we were told to upgrade our plan with a new contract OR expect to pay several $2800 bills. Isn't that extortion? BEWARE

Very bad products for people who have been on their service for over 6 years. If you want to upgrade in the middle of an contract, they will raise the prices humongously.  
 
If you are a new user with there service they try to sucker you in, with the lowest prices around.  
 
My advice, get the best phones at the beginning of a 2 year contract - even if you have to pay a few dollars more; or they will rip apart your wallet.

DO NOT deal with Verizon Wireless unless you're willing to endure continuous calling if you try to close your account. Last week, shortly after telling Verizon's sales person I was switching to T-Mobile because their Customer Service is a disaster, I began getting three to five calls each day that hang up as soon as I answer. Doing a *69 revealed they were coming from 1-800-470-0768, Verizon Wireless' number. Calling a supervisor (Jasen) resulted in an apology and him putting me on their Do Not Call list, which he says won't take effect for 30 days. It's only noon and so far today I've gotten three calls from them, two hangups and another sales pitch to upgrade my phones and stay with Verizon Wireless. I'd rather stick needles in my eyes.

I was repeatedly transferred to disconnected phone extensions while trying to recieve customer support. This was very frustrating.  
It is really bad when a company so huge is so arrogant in providing decent customer service.  
 
Also.. There is no email address on the website for customers to just EMAIL THEM.

Verizon is a difficult company to deal with but they have the best coverage in the Northeast so I'm stuck with them. 9 times out of 10 I get very friendly people on the phone. I have to admit that if I don't get a good rep I hang up and call back. The problem isn't the people you talk to, it's the time necessary to fix problems. I've spent hours on the phone with them before just to fix a problem they created. I joke that I spend more time on the phone with them then I do my own mother but it's true! The people I find to be the most useless are the reps in the stores. I usually end up telling them how to fix my problem or they end up telling me I have to call customer service.  
 
I can deal with these issues given the coverage but their latest mess up really had me debating a switch. I ordered over $300 in phones and accessories and renewed my contract for 3 years. I got an email confirming the correct order and correct shipping address (my place of work). They ended up shipping my phones to an address 20 blocks from my building and to apartment #3, not the 3rd floor. Luckily the address did not exist, unluckily the address change took 2 days to process and my phones were diverted to a different state. I called customer service, spoke to 3 different (and nice) people and ended up getting overnight shipping and a substantial refund to my account but I was very close to calling the whole thing off. Come to find out one of their people typed my address incorrectly when shipping it out, when I shared my story with the mail room personnel in my building they were not surprised. In fact when I told them I had a package sent to the wrong address their automatic question was, "is it from Verizon?"  
 
Nobody wants to work at being a customer, I know I'm tired of it.  

Verizon Wireless customer service has been a HORRENDOUS experience for me. I had a customer service representative promise to backdate my new calling plan for the ENTIRE billing cycle. When she apparently didn't (which I noticed when I received my bill), I called the 800# to ask them to credit my account for the difference. They talked in circles as they tried and failed to explain what happened, then agreed to credit my account. However, on my next bill I was charged the full amount, plus a late fee! I called again, and they refused to credit my account even after being put on hold for 10 minutes and finally speaking to a supervisor. They said there was no record of my previous conversation so there was nothing they could do!! Horrible, incompetent, and unaccomodating customer service reps.

Verizon totally screwed me over after promising to take care of me, aviod anything to do with their service department. 2 weeks left and my phone was stolen they made me pay for early cancellation,  

I have just ordered a new phone and service plan no more then 1 week ago and am already very dis-satisfied, well over half of the features allowed on the phone are blocked by the verizon wireless software. such as downloading ringtones, motorola software features, and many more

Just this past Saturday, I dumped Cingular Wireless and ported my number over to a new Verizon Wireless account. I know every company has their supporters and detractors, but I for one was VERY impressed with how smoothly Verizon made the transition.  
 
The salesperson was up front from the beginning and warned me that it could take from 3 to 24 hours for my number to port over from Cingular. Much to my pleasant surprise, the number ported over and I was using my new Verizon phone before I even stepped out of the store!  
 
I know I have only had my account for a little more than two days, but already, the call clarity and signal strength beats Cingular here in my area - HANDS DOWN !! And I'm in Cingular's back yard - Atlanta.  
 
You can read more of my nightmare with Cingular at:  
 
http://www.linkedpublic.com/no_more_cw.htm  
 
Regards,  
 
Mike  
Happy Verizon Newby

Verizon Wireless will take your money!  
 
VZW has charged me a deposit of $1000 due to a bad credit situation. It has been a year, every time I called and asked about the deposit I recieved answers as such.  
 
Store REP Said: "6 months of on time bill payments and you'll get your deposit back automagically"  
 
6 months later - "Sorry you have to complete a year of service before we give you your deposit back"  
 
1 year later - "Well it's been a year, but it will take 4-6 weeks for your account to be reviewed, please call back in February. "And actually from what I see you won't be eligible for it for another 6 months anyway since in Nov, you did not pay your bill on time"  
 
[which is a falacy since I had my Verizon Wireless on AUTOPAY from their website]  
 
 
Caveat Emptor, The signal is okay for my area. However:  
 
A. Wireless Data product was "Flagged as Disabled" but charged for 2 months during my time of service - No refunds ($50/mo).  
I called when it did not work  
"Well since you only complained now, we're not giving you your money back" - [ I payed $50/mo for  
something I did not try to use (to complain promptly) that was DISABLED on the switch according to the Tech for 2 months. ]  
 
B. Don't give them ANY deposits.  
 
C. Look out for BAIT and SWITCH contract errors, VZW will try to extend, renew or give you a contract that you did not sign up for (2 year instead of 1 year) in any way possible.  
 
"Adding a Line for 9.99" Extended my primary service to June of 2007. Though original contract was for 1 year - Expired Jan 4 2006.

UPDATE: Verizon made a billing mistake when I transfered from one type of Verizon account to another. I didnt know about it until I checked my credit and saw a complaint from them for $45. It reduced my credit score by 70 points!! It took 2 letters, countless hours on the phone and 4 months of effort to get it taken off.  
---------------------------------------  
Verizon's service is ok. The problem is:  
1) customer service is horrible, especiallly if they make a mistake  
2) nickel & dime... they make everything complex and difficult. ask them to explain their billing. it took them 4 months to get it right themselves for my account. it wouldnt be a big deal except they kept disconnecting my account due to it not being paid correctly. They disconnected my account because I was waiting 2 months for them to apply a $15 credit. I asked how the hell they could disconnect the account when it was paid up and they said I still owed $15 of the bill. It then took them 15 minutes of ME being on hold for them to figure out the credit still was not applied.  
 
Is that the kind of service you want? Want me to tell you how it was to get the service back on? Want me to tell you how fun it was calling them 17 times to fix the issue?  
 
The bottom line is I never had such problems with Sprint or T-Mobile. I cant wait to switch back. Sprint just says, oops and fixes things.  
 
Even the voicemail is better, I can leave a voicemail in seconds with Sprint, just push "1". With verizon I need to listen to the message, and then waste more airtime listening to their message about hitting 1 for more options and blah blah, their message is LONGER than my voicemail message.

This review was modified by its author, s00nertp, on 12/18/07 1:23 PM.

My experience with this store was easily my worst on-line shopping experience ever.  
 
On 7/27/05, I called to upgrade my phones, as I was within 2 months of my contract expiring.  
The sales rep seemed very interested in assisitng me and was knowlegable about the products.  
 
I really wanted the Motorola E815 and saw that the website was offering a promotion of getting a Moto V265 free if purchsing an E815.  
 
When I went to place this order, he informed me that for $50.00 more, I could get 2 E815s and I jumped at the offer. He took my credit card information and I paid for overnight shipping.  
 
Like an idiot, I trusted this CSR and forgot to ask for a tracking number. He assured me that the phones would be delivered the next day. On 7/28, my phones didn't arrive nor did they on 7/29. I called the service rep and left multiple voice mails without a single call back. So, I called Verizon on multiple occassions and they were clueless. I had several "promises" from CSR's to call me back with update info and not one of them kept thier word.  
 
On 7/31, I spoke with a nice CSR who told me she could see that my phones were on order, but couldn't see when they would be shipped. She promised to call on Monday 8/1 to follow up and she actually did. I then was transferred from 1 rep to another and spoke with 4 CSR's and 2 supervisors. I was eventually told that my phones were being shipped that day. The only consession they would make was waiving the overnight fee.  
 
I verified my package with a supervisor and she told me that it was an E815 and a V265. I told her this wasn't my order and discussed the offer I had been given by the original CSR.  
She "promised" me that she would talk with the original sales person and get back to me by 11:00am, even if she wasn't able to reach him.  
Of course, by 3:00pm, there was no phone call.  
It felt like a bait and switch to me.  
 
I called at 3:00pm and a CSR verified the original sales rep was available and that he would call before the end of the day. I left 2 numbers where I would be 100% reachable, but no phone call. I called Verizon back and cancelled the order and will watch to see if my credit card gets credited.  
 
I have been reading other forums where multiple people are having the same problems with this store. DON'T BUY YOUR PHONES HERE!  
 
I went to the local Verizon Dealer and had a much better experience.