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Ratings & Trust

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Full Rating Profile
  • Vera  Bradley

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

5 Customer Reviews

Rating 2/10
1/5

"This was the first time I have been into Vera bradley I am very disappointed about my appearance, the employee would not allow me to check out because she was showing a customer one of the stores products, I was waiting to check out for at Least 5 minutes, the employee was very unperofessional. Finally one of the other employees let me purchase one of their items, when you go to a store you want to enjoy your experience and I didn't."



Rating 2/10
1/5

"I ordered unfortunatly ordered a fuschia puffy handbag from vera bradley and was very disappointed. I paid almost $50 for this bag and according to the discription of the bag on their site it was 10x8v4 when and was charged $8 for shipping so that's $58. I came USPS and the stamp said it cost $2.40 for them to ship it. So I'm wondering what was the other $5.60 used for. The bag fit in my mailbox and I measured it to be 6x5x3. what a rip off. It was so small all I can use it for is a makeup bag. They e-mailed me and asked me to write a review and I did Vera Bradley did'nt like it and e-mailed me back saying my review was rejected and I should read their policy on what to say in my reviews. Ha Ha what a JOKE. So every time you go to vera bagley's web site to read the reviews before you buy something beware because they are lies!!! They will only post your review if it is a good review. I'm glad I found this site so I can get the word out about their bags."


Rating 2/10
1/5

"Vera Bradley has a cute product and with 4 girls in my home, we own a lot of it. I recently tried to contact customer service to get help with an issue on a mailer coupon and they were very unhelpful. The response that I got was totally cliche and offered nothing in response. Super disappointing! Too many great retailers out there....totally done with Vera Bradley! "

This review was modified by jeannemarie65 on December 27 2014 03:12:25 PM

Rating 8/10
4/5

"Put in an order on Nov 19 for two bags and they came in today, Nov 28. The bags are great. When I initially placed the order, I forgot to use a $20 off coupon. Every so often they'll send out an e-mail with such coupons, so make sure to subscribe. Unfortunately when I called to ask if I could adjust the order, they said I would have to cancel and go back online to place a new order. I didn't want to deal with the hassle of returning and paying more shipping fees."

This review was modified by Duhrel on November 28 2009 11:41:03 PM

Rating 10/10
5/5

"Vera Bradley bags/luggage are hot item with young people. I find that ordering online from Vera Bradley direct is about the same cost (and most times even LESS than on eBay) and you have all the items available in a particular pattern instead of trying to find it at different stores.

They wrap their items very well and package them as if they are a gift - even when they have not been bought as a gift. It is such an elegant thing to get a package from VeraBradley.com.

I will DEFINITELY shop directly with them again.
"


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Vera  Bradley is not a merchant member
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