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Non responsive and poor customer service - poor website
"I had a $30 off coupon to Vera Bradley from a previous purchase. I put in the coupon, the discount was given and then before I could place the order I was forced to set up a new password. Then, I was told my coupon had already been used and I could not use it again. Average many emails, customer service finally got back to me with a replacement code -but The replacement code does NOT work. The message says " No coupon found". I am so done with this company! They are so overpriced to begin with- it is not worth it to put up with such their horrible customers met service."
Vera Bradley Quality Decline
"I ordered a mailbag, wallet and weekender bag from the Vera Bradley retail site 2 weeks ago. When I received these bags I could tell right away that the fabric quality that just to be the flagship of Vera Bradley has really gone downhill. No more fabric lining, just some slick plastic for the interior and the exterior fabric is stiff and uncomfortable. I will not be wasting my money on any future purchases of Vera Bradley bags. It's really sad that a product that used to be made in the U.S. is now nothing more that a cheap China knock off."
"I ordered 5 cross body bags from Vera Bradley for Christmas gifts for my grand daughters. I received 4 and then they sent me a fifth one that was completely different than the others. I contacted Vera Bradley but received no response. I re-ordered another bag but did not receive it until after Christmas. I wrote a review, but Vera Bradley rejected it. Their Customer Service is absolutely terrible."
Don't waste you money on back packs or your time at the Cypress Outlet
"I purchase a bag pack for my daughter in December and after 4 months was useless , the bottom opened up, the suture line became undone , I took the item to the Vera Bradley store at the Houston Outlets in Cypress Texas, the manager " Andrea" did not help at all and described the defect as wear and tear, after 4-5 months? no return or exchange was accepted. Not recommended ."
"This was the first time I have been into Vera bradley I am very disappointed about my appearance, the employee would not allow me to check out because she was showing a customer one of the stores products, I was waiting to check out for at Least 5 minutes, the employee was very unperofessional. Finally one of the other employees let me purchase one of their items, when you go to a store you want to enjoy your experience and I didn't."
"I ordered unfortunatly ordered a fuschia puffy handbag from vera bradley and was very disappointed. I paid almost $50 for this bag and according to the discription of the bag on their site it was 10x8v4 when and was charged $8 for shipping so that's $58. I came USPS and the stamp said it cost $2.40 for them to ship it. So I'm wondering what was the other $5.60 used for. The bag fit in my mailbox and I measured it to be 6x5x3. what a rip off. It was so small all I can use it for is a makeup bag. They e-mailed me and asked me to write a review and I did Vera Bradley did'nt like it and e-mailed me back saying my review was rejected and I should read their policy on what to say in my reviews. Ha Ha what a JOKE. So every time you go to vera bagley's web site to read the reviews before you buy something beware because they are lies!!! They will only post your review if it is a good review. I'm glad I found this site so I can get the word out about their bags."
"Vera Bradley has a cute product and with 4 girls in my home, we own a lot of it. I recently tried to contact customer service to get help with an issue on a mailer coupon and they were very unhelpful. The response that I got was totally cliche and offered nothing in response. Super disappointing! Too many great retailers out there....totally done with Vera Bradley! "
"Put in an order on Nov 19 for two bags and they came in today, Nov 28. The bags are great. When I initially placed the order, I forgot to use a $20 off coupon. Every so often they'll send out an e-mail with such coupons, so make sure to subscribe. Unfortunately when I called to ask if I could adjust the order, they said I would have to cancel and go back online to place a new order. I didn't want to deal with the hassle of returning and paying more shipping fees."
"Vera Bradley bags/luggage are hot item with young people. I find that ordering online from Vera Bradley direct is about the same cost (and most times even LESS than on eBay) and you have all the items available in a particular pattern instead of trying to find it at different stores. They wrap their items very well and package them as if they are a gift - even when they have not been bought as a gift. It is such an elegant thing to get a package from VeraBradley.com.I will DEFINITELY shop directly with them again."