We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Vera Bradley

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

Full Rating Profile
  • Vera  Bradley

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

6 Customer Reviews

Rating 2/10

Don't waste you money on back packs or your time at the Cypress Outlet

"I purchase a bag pack for my daughter in December and after 4 months was useless , the bottom opened up, the suture line became undone , I took the item to the Vera Bradley store at the Houston Outlets in Cypress Texas, the manager " Andrea" did not help at all and described the defect as wear and tear, after 4-5 months? no return or exchange was accepted. Not recommended ."

This review was modified by Brooke1961 on May 14 2016 09:57:30 AM

Rating 2/10

"This was the first time I have been into Vera bradley I am very disappointed about my appearance, the employee would not allow me to check out because she was showing a customer one of the stores products, I was waiting to check out for at Least 5 minutes, the employee was very unperofessional. Finally one of the other employees let me purchase one of their items, when you go to a store you want to enjoy your experience and I didn't."

Rating 2/10

"I ordered unfortunatly ordered a fuschia puffy handbag from vera bradley and was very disappointed. I paid almost $50 for this bag and according to the discription of the bag on their site it was 10x8v4 when and was charged $8 for shipping so that's $58. I came USPS and the stamp said it cost $2.40 for them to ship it. So I'm wondering what was the other $5.60 used for. The bag fit in my mailbox and I measured it to be 6x5x3. what a rip off. It was so small all I can use it for is a makeup bag. They e-mailed me and asked me to write a review and I did Vera Bradley did'nt like it and e-mailed me back saying my review was rejected and I should read their policy on what to say in my reviews. Ha Ha what a JOKE. So every time you go to vera bagley's web site to read the reviews before you buy something beware because they are lies!!! They will only post your review if it is a good review. I'm glad I found this site so I can get the word out about their bags."

Rating 2/10

"Vera Bradley has a cute product and with 4 girls in my home, we own a lot of it. I recently tried to contact customer service to get help with an issue on a mailer coupon and they were very unhelpful. The response that I got was totally cliche and offered nothing in response. Super disappointing! Too many great retailers out there....totally done with Vera Bradley! "

This review was modified by jeannemarie65 on December 27 2014 03:12:25 PM

Rating 8/10

"Put in an order on Nov 19 for two bags and they came in today, Nov 28. The bags are great. When I initially placed the order, I forgot to use a $20 off coupon. Every so often they'll send out an e-mail with such coupons, so make sure to subscribe. Unfortunately when I called to ask if I could adjust the order, they said I would have to cancel and go back online to place a new order. I didn't want to deal with the hassle of returning and paying more shipping fees."

This review was modified by Duhrel on November 28 2009 11:41:03 PM

Rating 10/10

"Vera Bradley bags/luggage are hot item with young people. I find that ordering online from Vera Bradley direct is about the same cost (and most times even LESS than on eBay) and you have all the items available in a particular pattern instead of trying to find it at different stores.

They wrap their items very well and package them as if they are a gift - even when they have not been bought as a gift. It is such an elegant thing to get a package from VeraBradley.com.

I will DEFINITELY shop directly with them again.

Ratings Calculation Change
Learn about Our Reviews

Share Vera Bradley's store rating

Vera Bradley is not a merchant member. If you're this merchant, learn more!

Vera  Bradley is not a merchant member
Vera Bradley does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »