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Stores > VenusPuzzle.com / Venus
  • VenusPuzzle.com

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review VenusPuzzle.com / Venus by clicking a star below.
Rating 10/10

"Like many other customers, I was very hesitant about ordering from a company on the internet that was located in Slovakia (!) but I figured that it was the beauty of PayPal and figured I'd give it a try and keep my fingers crossed.

Absolutely AMAZING. The puzzle arrived in about 5 days (to New York) - I think it was via DHL but can't exactly recall. The packaging is neat and professional and it looks great. I have not looked at the actual puzzle yet because it is shrink-wrapped and I'm giving it as a gift but I expect that it will be as excellent as the rest of this transaction so I'm comfortable even now saying that I'm thrilled with the product, the speed of delivery and the outstanding service from this company.

I will definitely order from them again and I will recommend highly them to anyone and everyone.

Rating 10/10

"I am very happy with my purchase from this company!!! I was a bit hesitant to order at first because the company is over seas but read the other reviews and was satisfied with the positive comments. I ordered a 1000 pc. puzzle on Dec. 8th and it was delivered to my door on Dec. 13th. The packaging is as good as any puzzle purchased at any retail store. I will definately recommend this company to all friends and family. "

Rating 10/10

"I am still amazed. I took a photo Monday night, sent it to Venus Puzzle on Tuesday morning, paid my bill through PayPal and on Friday morning received my completed puzzle in a store quality box. The puzzle pieces are thick and sturdy and the entire package is way better than I expected. With the shrink wrap, it looks like the puzzle was purchased in a hobby store. Think about it, this production was turned around from Slovakia to New York City in 4 days, just stunning. Finding this company was a major homerun. "

Rating 10/10

"Definitely fast shipping, I live in rural Texas and the origin is from Slovakia and it made it here in 4 days, the box has a nice touch to it, definitely a legit company to do business with, I straight uploaded my picture to their picture upload and they had no issues with the cropping etc. I would recommend this business anytime."

Rating 10/10

"I wish all businesses be like VenusPuzzle. Starting from helping to pick the write photo till the final assembly of the puzzle all went perfectly. Service and product of the highest quality. Bravo!"

Rating 10/10

"We ordered the Puzzle Postcards as our 'save the date' reminders (for our wedding). At first I was skeptical, considering the company is based out of Slovakia. However, the company was GREAT! Initially we had an issue with the photo quality. The company promptly responded to us, and even edited the photo so that it would meet their websites specs. I had the ready finished puzzles in my hot little hands just 7 days after placing the order! And needless to say the quality of the puzzles is EXCELLENT!!! I would hightly recommend using Venus puzzle!!!"

Rating 10/10

"Venus Puzzles provide excellent service throughout your order. Status updates are available at any time, and delivery time is good. Product quality is excellent and professional, and displays personlised photos to the best quality."

Rating 10/10

"Excelente servicio de esta empresa Eslovaca. Al principio fui un poco reticente ha hacer el pedido a una empresa que estaba tan lejos, pero al ser la única que ofrecía puzzles de fotos panorámicas, y recibir una rápida y eficiente respuesta a mis dudas por correo, me decidí a hacer el pedido.
Han cumplido en plazos y servicio. Ahora solo queda hacer el puzzle para ver cómo queda. Altamente recomendables!!!!

Great experience with this puzzle company. Great service, excellent and very efficient e-mail answer, the comply with sending time. Highly recomended.

Rating 10/10

"I didn't know what to expect from Venus Puzzle when I first ordered from them. I asked questions and I received quick responses back via email within 10 to 15 minutes. Great customer service, they answered everything. They even told me that I would receive my puzzle before Christmas (since it was a Christmas gift for a loved one). I got it even earlier then i had expected (and i live in Arizona/U.S.)! It was carefully wrapped and the box looks great. It looks like it was bought at a store! The puzzle itself is of high quality. I definitely recommend Venus Puzzle. Great quality, speed, care, and customer service equals a great company that I will continue to purchase from! I highly recommend them. "

Rating 10/10

"I have nothing but the best to say about Venus. They handled everything extremely professional, fast and carefully. The craftsmanship of the puzzles is tremendous and the box is wonderful. The puzzle was delivered only 8 days after I sent the picture in. IF YOU ARE GOING TO GET A PERSONALIZED PUZZLE MADE, USE VENUS. "

Rating 10/10

"I ordered the 2000 piece puzzle from these guys using a picture I edited in a photo-editing programme. It was $100 so I made sure I emailed the picture I was going to use to the email address on thier web site first and I got a response the next day, who told me the dimensions weren't quite right and he would have to crop it. I made the adjustments myself (I wanted it PERFECT), sent it again, and got confirmation that it was right. I placed the order, and it was processed and shipped (from Slovakia) the next day! It took a while (over a week) to arrive (I'm in in Texas, USA) but it was WELL worth the wait. Absolutely the best puzzle I've ever seen; really nicely cut pieces on quality cardboard; nicely printed too. Even the box was really nice - it looks custom made but not in a cheap way. Just lovely. Big puzzle too! I could not be happier; very highly recommended; will be ordering some more!! :-) :-)"

Rating 10/10

"I ordered a panoramic puzzle 15x44". It was fantastic. I loved the printed box. It looks very professional. Got it right on time & you can track it once it gets to the US. Couldn't be more pleased."

Rating 10/10

"Absolutely fantastic, this is the only way i can describe all of my dealings with Venus Puzzle. Im in Australia and the puzzle was delivered to my door 10 days after the order was placed. The website is easy to navigate and upload your images to, and the service was second to none. Last but not least the presentation of the puzzle is brilliant. Thanks so much Vrato for all of your help.

Ashley Fraser

Rating 10/10

"Truly amazing customer service. We ordered these puzzles to use as special gifts during an event starting Oct. 12. We asked if they could for sure be delivered by then and were told that they would be in our hands by Oct. 10th. Wow!! They showed up on the 1st!!...only 7 days after we placed the order. Meanwhile, communications all along the way were top notch. We have ordered a custom puzzle from "the other guy" before and were blown away by the quality difference of the product from this company. The other source did not put the picture on the box, this maker does. The other puzzle's pieces fit loosely, these are nice and tight. The packaging is many times better in terms of sturdyness and looks. This is definately a first class manufacture and we will be back for more custom puzzles in the future, I am quite sure. To be honest, at first we hesitated to make the purchase due to the production being in such a far off place and not knowing what we might be in for. We can not stress enough how satisfied we have been with our dicission to give this company a try. It's one thing to simply be "not disapointed" with someone's product, but in this case we were overwhelmed by the quality of service and workmanship all the way around....and all of this for less money than anyone else we could find. Thanks so much Vrato....you are the best!!"

Rating 10/10

"My experience with Venus Puzzle was great. All of my questions were answered promptly, and my order was turned around quickly and professionally. The puzzles look fabulous."

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