We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

36 Customer Reviews

Rating 10/10
5/5
modified review posted

"Ho appena ricevuto il puzzle ordinato il 5 novembre. Sono molto soddisfatta, è tutto come speravo e l'assistenza clienti è ottima (mi hanno risposto dopo 10 min ad una mail inviata alle 21). Anche la qualità del materiale sembra buona, anche se non l'ho ancora usato. Consiglio vivamente! Unica pecca: non sono stata avvisata dell'arrivo del pacco. PS. Nessuna spesa per la dogana"



Rating 10/10
5/5
modified review posted

"Hooray for VenusPuzzle. I received a 1000 piece puzzle through Venus from my daughter for Christmas 2012. It is a long story why and how several pieces came up missing and I will not go into that; however, I decided I needed for sentimental reasons to replace the unfinished puzzle if at all possible. To my surprise and quick response from Venus, they offered to replace the missing pieces if I provided a picture of the puzzle with the missing-pieces area and they would send me new pieces free of charge. Technology has come a long, long way. Wow! such a prompt response and cooperation seemed unreal. Yesterday I received the pieces all the way from Slovakia to the USA and I am overwhelmed with joy. Thank you, and my recommendation to anyone would be VENUS for puzzle making."

modified review This review was modified by MELBAREINKE on July 09 2013 02:14:10 PM

Rating 10/10
5/5
modified review posted

"Excellent A+++ Great product, shockingly fast shipping to Canada"

modified review This review was modified by WalkJ on May 29 2013 01:47:50 PM

Rating 10/10
5/5
modified review posted

"Ordered the 2,000 pc puzzle. Every time we contacted them they replied promptly. A small mistake was made with our order and they dealt with it rapidly and did far more than just amend the problem. Also, I still cannot understand how they got the puzzle to us so quickly, but I'm not complaining! Overall, excellent customer service.

The price was a great deal. Some of the puzzle pieces on a large puzzle like ours were almost identical. But with the good picture quality, it was easy to not put it in the wrong place. The trick with the larger puzzles is to submit a high quality file that does not have large areas of a solid color (unless you take your sanity lightly), not just one ordinary picture you took with your joe camera. For us, we put together a collage of almost 200 pictures and submitted that file and it turned out amazing. There were a few lines in the puzzle where the ink was off by a hair but you really really had to look close to notice. Not a big deal at all.

You can pay extra to get "fancier" pieces and a higher probability of an absolutely perfect print job, but I would say Venus Puzzle is the best bang or your buck, hands down.
"


Rating 8/10
4/5
modified review posted

"Hi everybody!

I ordered a 1000 piece puzzle on Monday, I paid via paypal and Friday evening the DHL postman was already ringing. Very quickly.

Because he couldnt find the doorbell he called me and I ran downstairs to pick up my puzzle.

The ordering, the service and the quality.

My first impression after paying was, oh my god, is this a scam site?
Because I have not received a confirmatin email after ordering,
and even after paying. moreover the domain ending was .de but the registered person lives in Slovakia, so I just got a little shock.

SO I contacted the service and within few hours I received an email and I was relieved again.
Meanwhile I was checking the interent and I found many reviews about this website, so I knew everything is going to be fine.

The puzzle color quality is amazing and the price is the cheapest comparing to others.

SO why just 4/5 Stars?

Because doing the 1000 puzzle there were simply too many puzzle pieces that fit in more than just one place perfectly.

I chose an average difficult image but it took more than 40 hours to complete it. Even the border which is done quickly was thanks to the many similar puzzle pieces a torture.

I could finish the border only after finishing the rest of the puzzle.

All in All I am happy with the finished puzzle and I will definitely order again there, maybe in my next vacation the panorama puzzle. =)






"


Rating 10/10
5/5
modified review posted

"For those that do not wish to read the whole review, let me just say that my recent purchase from Venus Puzzle was remarkable (and I am a pretty cynical person!). The quality of the product and online purchase experience has undoubtedly been one of the best I have ever had. I highly recommend their product.

When I first decided to buy a puzzle as a present I was concerned that I’d get some flimsy paper-thin product of minimal print quality. I did a bit of reading and visited a number of sites online. With no foreknowledge of what to look for I found a bunch of information about the differing quality of the cardboards used and methods of production. During this process I discovered Venus Puzzle.

When I found that they were located in Slovakia I was a bit nervous. Not because of Slovakia itself as a location, but simply due to the geographic distance from Canada. I have has problems with vendors within my own borders and the USA that took ages to resolve, let alone across the Atlantic. If, for example, the item was lost in transit, what remedies would I have? What about the language barrier? (Slovak isn’t one of my strengths!)

Since they took Paypal, I felt there was a level of security there, so I went ahead and placed the order (December 6th 2012). The instructions and submission was simple and painless. The dimensions and desired resolution for each puzzle are clearly given. I finished the picture and cropped it in Photoshop to the proper dimensions and DPI (dots per inch = pixels per inch). After the upload the system ran some preliminary evaluation routine on the file and said it was fine.

Within 7 days the puzzle was on my doorstep in Canada!! It was in perfect condition in a bubble DHL bag and protective box. The ‘actual’ puzzle box was also quite nice. The print quality of the box was very nice and the box itself was excellent quality.

After the holidays my mother (obviously the recipient of the gift and a puzzle fiend) began to put the 1000 pieces together. The actual quality of the image as well as the cardboard itself was noticeably excellent. While the pieces aren’t as huge and the piece shapes themselves aren’t as glaringly different as some puzzles, there is more than enough diversity to make placement obvious (besides – this IS a puzzle – it is supposed to be challenging!).

The ONE mistake I DID make was not realizing that they offered square puzzles as well. Large Puzzles and Square puzzles are both listed in the main menu, but I didn’t look carefully enough and went directly to ‘Large’. Since my picture was well suited for ‘Square’ I ended up with the left and right sides being a relatively solid colour. This isn’t a huge issue, but solid colours ARE fairly challenging! But then that was my mistake. I mention it only so others don’t make a similar error.

When the main part of the puzzle (the square middle section - hehe) was complete, we did notice a slight alignment issue across the middle. To most people this would not have been noticeable, but I am one of these overly critical/cynical types. It appeared to be a slight manufacturing defect, but I wasn’t sure so I contacted Venus via the online form. It was 3pm my time which meant it was 9pm in Slovakia. I frankly expected a reply sometime within a week or so – if that.

To my surprise, they replied within the hour. The representative asked me to forward a picture of the issue (which I did) and within 3 hours of my initial mail, they had indicated that the cutting machine had caused the alignment issue and offered to replace the puzzle at no charge. To say I was surprised would be an understatement. I spent 15 years working for a manufacturer (computer motherboards and components) and the policies for replacement were always very burdensome on the customer. They ALWAYS involved return of the defective product even when we knew the issue was legitimate.

I have always considered that the best way to judge a product and/or manufacturer is how customer issues are dealt with. There isn’t ONE manufacturer on the planet that won’t encounter at least some issues – even as minor as a slight slip of a cutting head. A good response from the manufacturer indicates ONE thing. The overall production quality is SO good that they can easily afford to deal with all customer issues in a timely and pleasant fashion.

Although I don’t buy many puzzles personally, I WILL buy from them again. I have many friends who enjoy them and now I have a great place to go to for these unique gifts. I have already mentioned them to numerous people.

So – in conclusion – if you are looking to buy a custom puzzle, look no further. You will not be disappointed. Excellent product, excellent delivery time (internationally) and most importantly, excellent customer service.
"

modified review This review was modified by SASampson on February 11 2013 02:54:52 PM

Rating 10/10
5/5
modified review posted

"I was very pleasantly surprised to receive the puzzle so quickly! As this is a xmas gift it took the stress out of waiting & hoping it would arrive in time. I found Venus Puzzles to be VERY efficient & prompt, they answered any questions I had very quickly. The box looks absolutely fantastic. I can’t wait for my Mum to open it for Xmas, besides seeing her reaction, I really want to see the jigsaw pieces. We will definitely be using their services again in the future!!
"


Rating 10/10
5/5
modified review posted

"I uploaded my custom artwork (a drawing) to VenusPuzzle.com, paid for the order, and received my brand new puzzle from DHL three business days later.

I was very impressed with the turnaround time, the price (puzzle + delivery), and the care with which it was packaged.

Very happy with my purchase, and definitely recommend them.
"


Rating 10/10
5/5
modified review posted

"Unbelievable! Less than 4 days from ordering to delivery in Australia! Could not be more impressed with the service and quality of the puzzle. Perhaps the colours could have been a little more vibrant, it appears a touch too bright despite the original pic being very vivid, but overall this was a great first experience and I'm searching for my next photo to upload!"


Rating 10/10
5/5
modified review posted

"I wanted a special present for my sister's birthday and she was delighted with her new puzzle! She has completed hundreds of jigsaw puzzles over the years and was very pleased with the thickness, the quality of the cuts, and materials used to make the pieces.

I had a bit of difficulty downloading my photo file but they were very helpful in getting that resolved. I was truly impressed with the level of customer service provided. They were very professional, polite, and quick to respond. What brought it over the top was that my download was completed on Saturday night and the puzzle was at my doorstep by Wednesday afternoon! Amazing!

I have recommended Venus Puzzle to friends at work.
"


Rating 10/10
5/5
modified review posted

"Wow. I literally ordered this puzzle 3 days ago and it is now in my hands from across the world. I was honestly a little nervous ordering a product from so far away, but have no fear, they are the real deal. From the box, to the pieces, to delivery, everything is excellent. Thank you!"


Rating 10/10
5/5
modified review posted

"Very happy with Venus! From order to delivery was less then a week. It was one of those experiences where you tell everyone you know how great it was!
And with DHL on line tracking it was like I was escorting the package myself.
Every interaction with the site was perfect.
I sent my photo to Venus to see if it was suitable for a jigsaw. Virtually instant response with suggestions and recommendations.
I ordered my jigsaws. Virtually instant production of the jigsaws.
And they were in my hands in less then a week.
The whole experience was above my expectations.
Congratulations to everyone from the team at venuspuzzle.com
Very, very happy.
"


Rating 4/10
2/5
modified review posted

"Last Christmas I ordered two 1000 piece puzzles from VenusPuzzle.com, and this year I will be ordering elsewhere.

I looked at a lot of user reviews before ordering, and nobody mentioned the problem I had, so I am leaving this to help others like me.

Everything was great with my VenusPuzzles puzzles except the cut pattern -- the shape of the tabs are too similar. There are multiple pieces which will fit perfectly with a given piece. The colors along the top and bottom of my images were pretty uniform (carpet, grass, and distant trees), so the borders had to be done primarily by shape, which usually isn't a problem, but with this puzzle it was. Usually we do the border of a puzzle first, but with this puzzle, for most of the length of the top and bottom edges, there were dozens of ways it would go together perfectly, and you couldn't tell it was wrong until the last piece failed to fit. The borders were the hardest part and we didn't actually get it correct until the very end (when we had two tabs to match). This was frustrating for the some of the people in my family. If your image has a visual differences at the edges, your puzzle experience will be better.

The most surprising thing was that I found two pieces in the puzzle which are identically-shaped. I can take out those two pieces and switch their places and they fit perfectly on all four sides. I don't think that is normal for a jigsaw puzzle.

The 513-piece puzzle I got last year from portraitpuzzles.com was equal in quality (VenusPuzzle's cardboard may be a little better -- I haven't compared them side-by-side), but it had a much better cut pattern. Maybe the 1000-piece from portraitpuzzles has the piece shape problem, too. And maybe the 500-piece VenusPuzzle is better. I don't know, and I'm not going to spend $30-$40 to find out. I'm only getting one puzzle this year, and it will be a 513-piece from portraitpuzzles.com.
"


Rating 10/10
5/5
modified review posted

"I ordered a picture puzzle from these guys after looking around at the various options online.

Was very happy with my decision - the quality of the pieces is very good. Additionally, it arrived very quickly - I ordered on a Thursday, and I got it Monday around noon.

I'm absolutely planning on reordering from these guys next time I get a puzzle.
"


Rating 10/10
5/5
modified review posted

"This company was MOST accommodating, even when I changed my order. The service I received was the FASTEST, most courteous - and I do LOTS of online ordering! Thank goodness there are honest companies like Venus Puzzle - I won't hesitate to place future orders. "


VenusPuzzle.com / Venus is not a merchant member. If you're this merchant, learn more!

VenusPuzzle.com / Venus is not a merchant member
VenusPuzzle.com / Venus does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »