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

This review was modified by its author, law1976, on 11/16/09 1:42 AM.

I’m a developer and gamer and I needed a notebook with a lot of power without breaking the bank. After shopping around, I purchased a Velocity Micro NoteMagix M15 Ultra notebook. I’ve never been so impressed with a notebook my entire life. This thing is blazing fast running Windows 7. I’m amazed at the speed of the notebook and it’s even faster than my desktop. I was very pleased with the ordering process. It’s easy. VM has an online configurator allowing you to configure the notebook as you desire. The notebook is made of top quality materials. The estetics of the notebook are very nice. It has a brushed aluminum cover and so is the inside where the keyboard is. For performance and battery life, I ordered my notebook with an 80GB SSD hard drive. I ordered a 9 cell battery pack and I’m getting 4 ½ hrs of battery use. It has special buttons for media, bluetooth, wireless, camera, etc. that are nicely recessed and light up blue when active. It has three USB 2.0, FireWire, eSATA, HDMI, DisplayPort, ExpressCard/54, 4-in-1 Card Reader, v.92 56Kbps Modem, Gigabit Ethernet, 802.11a/g/n Wireless, Bluetooth 2.0. Velocity Micro truly means business when it comes to high performance computing. Their pricing is very reasonable and the notebook is a tremendous value. I’ve never been happier.

Couple of months ago I killed my old Gateway laptop after three years of working it like a rented mule. Called Gateway to see if I could get a little help, maybe just identify a part number or something since I knew it was well out of warranty. I was left slack jawed with disbelief when the online chat guy told me that not only couldn't he help, but he couldn't even continue this conversation when it was determined I was out of warranty! Gateway would never get another nickel from me.  
 
Since I was a heavy Photoshop/Lightroom user I decided to go for a desktop this time. Hit the usual retail outlets and was pretty unhappy with the crap build of most of the major brands. Started surfing cnet and so forth and came across a handful of brands that seemed to offer better build, better customer service (or any at all) and so forth. Ended up calling Velocity Micro, got great phone, ordered a product and loved it. The following is the email I sent to the company after receiving the product.  
 
 
Hi Folks. What a pleasant surprise this has turned out to be. Great machine. Nice build quality (At work, I'm used to fishing around in 100K Sony HD decks and such so I really appreciate a nice build. And no, you are not in the same league as them or Mac towers but a great clean build for the price and LIGHT YEARS better than the mainstream companies.) After my last machine, a Gateway died (and their POS "Customer service dept" told me that they could not "continue this conversation" when it was determined my box was out of warranty...), I was determined to find a better way... Voluminous web research led me to you guys.  
 
So many positive things compared to the usual garbage from HP/Dell/The Borg/whoever... NO CRAPWARE for one! My god, the machine boots in record time! Nice clean build with quality name brand components! And all the documention, drivers, the works! Everything worked out of the box! (After I seated a loose HD power cable, no biggee since it was shipped from Virginia... And I might have even been the one to loosen it when I took the side cover off...) But there is nothing more annoying than trying to buy an expensive computer from Best Buy then be told that the snot-nosed Geek Squad people should really "optimize" the machine to remove the garbage you didn't want in the first place. Love is really a clean tool bar and empty desktop. Fricken revelation. Hope you guys start a trend. Or an armed revolution.  
 
Two minor quibbles... Wish I got the actual copy of Vista rather than a boot disc. But not an issue since I'll be upgrading to 7. But honestly, on a machine with enough RAM and no bloatware, Vista seems great. Not sure what all the fuss was about. Lightroom 64 screams! Then... there is this this keyboard. Either I will go blind or dajdwikmadfkadgvmlk become an excellent touch typist. I mean the dim blue backlit keys probably rock during Skittle and Mountain Dew fueled all night raids on WOW but in my sunny office I might as well be typing on a shoebox lid. Mouse is cool though, love the page back function.  
 
Friends dig the machine too. Can't believe how fast it boots without the bloatware or that there isn't any. This is a HUGE selling point! GF is coming up this weekend and I think she is going to kill me for recommending HP a few months ago...  
 
I'll be sure and let you know when the honeymoon is over. Until then, you are my new best friend. OK, not really but very pleased with the new computer. I'll be sure and call you when I want to upgrade to a SSD boot/scratch/data drive config since I'm sure you will have a few pointers and I can never have enough render-fu in CS.  
 
Best,  

The order process was a little slow, but we were building something completely out of the box so I can understand some of the delay. The second time around when we ordered the same box specs, it was a breeze.  
 
The first PC arrived DOA. Tech support immediatelypatched me through to the person who built the workstation who quickly patched me to the head tech. The support was great and I was able to get my system up and running with their help. As to why the system didnt start properly - it looks like shipping damaged the hard drive, as I eventually had to send the machine back in because of poor performance.  
 
Once we straightened out the bugs. The machine has been rocking. Perfect performance. So a few bugs, a few headaches. But they were good with communication the entire way through. And to be honest every company is going to have one or two that fall through the cracks. But how that company handles it makes the difference.  
 
Would buy from them again.

This has to be the best technology purchase I've ever made, and the most fulfilling. I've bought Dell machines, IBM, Lenovo, and HP in the past. The experiences have ranged from acceptable to unbearable - but never have I had the type of end-end exceptional experience that I had with Velocity Micro. From the the pre-sales process through ordering, delivery, and post sales support the team at Velocity Micro demonstrated that they are the best at what they do, and care about their customers. Trace, who was helped me through the configuration and order process, was also available after installation to make sure everything worked as specified (or better), and even went out of his way to help with things not related to what I had bought from VM, including soliciting friends and colleagues for ideas on other products. Trace did not try to "sell" me anything - instead he provide advice on what might meet my needs, and did not pressure me in any direction. Of course, the machine itself is superb - clean construction, and it SCREAMS!  
Never had a PC execute so well. Yes, I paid about 5% more than buying an off-the-shelf Dell, or equivalent - but it was well worth it - better compoonents, more reliable, and performance that's unsurpassed.

I don't normally go online and write a lot of reviews, but sometimes it seems like a good idea. Prior to placing my order with Velocity Micro, I read a lot of reviews, some very negative, some positive. Here is what I found: They are definitely more knowledgeable about their products than most companies I called. In fact, Dell lost this deal because their support staff knew less than me about computers and I'm not all that computer savvy. Velocity Micro built my computer in the timetable they gave me. It arrived DOA. Stuff happens. That kind of thing is really no big deal. That is why there are service departments. I suspected the power supply, but I called and they were very helpful about walking me through a couple quick tests. They also determined it was a bad PS and they offered me a new power supply or shipping to get it back to them. I decided to send it back and have them repair/test the unit. My only gripe was that it sat in their building for almost two weeks before they checked it in and placed it in the service queue to wait to be repaired. That part made me mad. I don't mind waiting for an available tech. I'm not the only one in the world that buys from them. However, when you can't get returns checked in when they arrive that is irritating. Where did it sit, in their shipping and receiving room? Anyway, they repaired it, tested it, and sent it back. It's exactly what I ordered, fast, quiet, and runs cool. In spite of me letting my temper flare when the unit sat there in space for a couple weeks, the whole experience was and remains a good one. The documentation they send along is good and allows for self diagnostics if something were to fail down the road a ways. I have no doubts I'll be able to get help if I need it. There is no real reason I can think of to not order from them again. I wish they had better looking case choices though. Don't you just love Alienware cases?

I received my Edge Z30 sooner than expect and made to my specifications. The work performed was very clean and precise. The case has a side window and when you look inside it is like a work of art and as clean as a hospital operating room. The quality control is excellent and the "immaculate custom hand wiring for ultimate air flow" lives up to their promise. The PC runs like a Swiss watch after the optimization and performance tuning.  
 
I am very pleased with this purchase.

7-20-09 Update. I filed a complaint with the BBB. I'll post results.  
 
I can see why Velocity Micro has so many complaints. I wish I would have searched better for complaints before I purchased a product from them. I bought a netbook from them. They advertised it as 6 hours of battery life. Buyer beware! I strongly urge you not to purchase their netbook. VM advertises 4 cell 5 hour battery or a 6 hour 6 cell battery. turns out the extended battery life is about 3 hours. I’ve been writing to them for a month, since 6-11-09, trying to resolve before posting and they said they are not responsible for the reviews. That’s funny because we all know that the company’s provide the specs to the media and websites.  
 
I’m out the $400 but at least I can help others. VM really missed the mark and will never be a player in the netbook world. Go for an ASUS or ACER. There’s no comparison, they are the leaders and deliver what they promise.  
 
I agree that their after sales service is horrible. I should have searched for complaints before purchasing a product from them!  
 
Update: It's interesting that Velocity Micro replies instantaneously to a complaint here yet they simply do not honor their 3o day satisfaction guarantee. Plain & simple, the product is not as advertised, I sent VM proof of all of their claims and their own rep via e-mail claims a battery life of 3.5 hours (after purchase of course) & distances themselves from their claims of otherwise saying they are not responsible. I also find it quite entertaining that VM's is tryng to politely lecture about battery life. I am a very experienced computer person and bought the netbook for one reason - the battery life claims. So no change here, poor product, poor service....unless it's on reseller.com in which they answered the post before it is even offically posted...hmmm. I've learned my lesson to avoid this company, thankfully only a $400 one....I feel for all the folks who purchased a high end system and have unresolved issues. Gosh, so many complaints against VM. Perhaps if as much effort was put forth in instantaneously answering an issue on a public board is done with private inquiries, you're complaints would decrease.

This review was modified by its author, Miz.Michele, on 7/20/09 4:37 PM.

Velocity promise great support, and they deliver. My computer was two years old when it developed a couple of small problems. I spoke with a rep on the phone who immediately recognized them as hardware issues and generated a ticket so that I could send it back for repair. The repairs were fast, efficient, and not only did Velocity repair the machine but even upgrade the faulty video card and hard drive. I was kept in touch at all times and knew exactly when to expect it back. I paid a lot for this computer because I'd heard that Velocity would look after me, and I can happily say that's the case. Great support and a friendly company... you've won a customer for a long time to come!

This is my second Velocity Micro purchase in 2 years. Both PC's are super fast and incredibly reliable. Velocity Micro's service is friendly, professional, and the representatives clearly know the product. I highly recommend Velocity Micro.

Having always been a laptop gamer I thought I would splurge after the sale of our house and buy a powerhouse gaming desktop. I carefully reviewed several manufactures and settled on VM because they seemed to have a good reputation.  
 
Purchase: The purchase went flawlessly using their website. Their website is easy to navigate and displays everything effectively. Based on the estimate I would not receive the computer until after the 23rd. However they quickly shipped it out to me on the the 19th. I have to mention I live about 1 hour from their offices. They also gave me free shipping at my request.  
 
Packaging and presentation: The box was delivered by UPS to my front door in your typical standard M1A1 U-LINE brown box. Cutting away the tape inside was my baby. I had already given her the name of Big Blue Bastard. Her lines were tight and her wiring carefully laid out. The documentation was neatly organized in a custom VM folder and a t-shirt was thrown in. XL.  
 
It took about 25 minutes to set everything up. I turned it on and it ran flawlessly. Once everything was initially set up I ran the drivers for the gaming keyboard, mouse, blue-tooth, and wi-fi device. I originally was going to use Wi-Fi setup offered by VM but it really stinks on getting a good signal despite the fact my wireless router is no more than 8 feet away from it. So far my only complaint. To have all of the drivers run properly I was asked to restart my computer. That is when the S hit the fan. The computer seemed to start up normally but all connections to the monitor, mouse, and keyboard were blank.  
 
With the sinking feeling in my stomach and visions of dollar bills with wings flying out the window I called VM. I was quickly connected with a tech support specialist. She asked me to open the panel and and re-seat all of the memory slots. I did that and restarted my computer as to her directions and no-beeps were heard. Translation. Motherboard toast.  
 
So now I sit here in my home office mourning the loss of a friend I never got to know. VM will have it shipped back to their offices or if the computer gods shine on my face maybe they will come out here to fix it with the on-site support I purchased. I am curious as to what problems they will actually send someone out to fix an issue.  
 
I really cannot rate VM until I see how they perform the fix and begin trying to run the desktop again. I understand things like this can happen but it feels lousy when it happens on the first day and your wife says how is that new computer you bought? So I will update this review in a week. Until then I believe they are doing what they can.  
 
UPDATE:  
I have decided to put it in the F it buck it as they say. I am sure Velocity Micro is a decent company and their technical support and office staff are very cordial. But I am now superstitious when it comes to buying hardware.  
 
My last attempt at buying a gaming machine was through Alienware. I ran the full circle of tech support, performing my own on-site support, and forum searches to find the answer to my SLI problem. With this experience I did not want to do it again despite how nice VM staff were. I simply dropped off my computer at their depot in Richmond and moved on.  
 
Alienware and VM should not even be put in the same sentence. The level of support VM provided has been unmatched in my experience. I am just superstitious. Blame the messenger in this case.

This review was modified by its author, jpbellavance, on 6/22/09 10:12 PM.

I must say, I was very happy with the purchase of this PC from the salesperson on phone to the ETA which was delivered 1 week early. However I have had to contact tech support on 3 occasions, one which was because I was missing the restore CD. That ticket processed just fine and I received my disc in a matter of days. However the other two tickets did not go as smooth. First trouble ticket- My secondary 750GB drive started making a grinding sound both reading and writing. VM support sent me a tool to test the drive. No errors were reported, and VM states that it is not their problem and they will not RMA drive. Mind you this PC was $2500 and the AV model which is supposed to be quite for audio recording. SO, I ate that one. Second ticket - I finnaly got aound to using the on-board card reader, however the thing did not work. Always received an I/O error. I verified the media was good, and this damn reader actually corrupted media with data on it. Luckily I backed it up. VM tech support (I noticed same guy from Hard drive ticket (David Taylor) treats the ticket like I am trying to rip the company off. Like I am making this stuff up. The sarcasm in his replies is absolutely astounding. Taking my replies out of context - just plain rude. The ticket remains open, and I have not heard back in a week. NOW, I was planning on purchasing a laptop from VM, but due to the terrible support, that's a no go. The PC has not had any other problems, except the mentioned, but 2 out of 3 times tickets were closed with the "not my problem attitude" Sorry for the bad review VM, but I myself am in the "computer industry" and I would be fired for providing the inadequate support you have provided.

For the actual performance of the computer I got, I couldn't be happier. For everything else, do NOT go with Velocity Micro.  
 
I purchased my computer just under a year ago and spent upwards of $3,000 on it. I expected a good, reliable computer, and went the extra mile to pay extra cash for a better warranty including on-site support where they would send someone to me to replace parts.  
 
Well, the first problem occurred when my computer first arrived. It wouldn't POST. I sent it back to Velocity, at no charge, and they fixed it by reflashing the BIOS on the motherboard. Why didn't they send someone to me as per my warranty? No idea. It came back two weeks later, still wouldn't work. I looked inside and found that one stick of RAM was improperly installed on the motherboard. Fixing it solved the problem, and my computer began working perfectly and happily -- but a month after I purchased it.  
 
Fast forward to March of this year. My computer began intermittently powering itself off while I was playing games. I initially attributed this to an overheating issue, but temperature monitoring showed this to be false. The problem seemed to fade away, and I assumed whatever it was had resolved itself. A month later, one morning my computer would not boot up when I pressed the power button. All the fans spun up for a split second, then turned off. Tried again, same result. Tried again, it worked. This pattern repeated itself every morning for a week or two, until finally nothing worked and it was dead. After talking to support, they said either a dead power supply or motherboard. I would have to send it in, as the on-site warranty didn't cover this. Even worse, I have to pay for shipping to send my (heavy) computer to them.  
 
I paid EXTRA to get on-site service, and not only have I never been able to get it, I now have to pay shipping to send my computer back for them to fix it.  
 
I doubt I'll be purchasing from Velocity again.  
 
TL;DR version: Had to send computer back to manufacturer twice in first year. Paid extra money to have on-site service, neither problem "qualified." Second repair, have to pay for shipping (will be about $50).  
 
UPDATE 5/6/09: Velocity Micro has contacted me and offered to pay for the shipping for my second repair. While it'll still be much slower than on-site service, being able to not have any additional charges makes me much happier with the process already. Will continue updating as more things happen.

This review was modified by its author, tordana, on 5/6/09 3:31 PM.

Superb technical support two months ago on a complicated matter involving adding hard drives and modifying BIOS settings. Velocity Micro helped me resolve a problem that had stumped me and my regular technical support channels. They were both helpful and insightful, and patient to boot, and all this on a system I had bought two years earlier (in 2007, but your drop-down menu doesn't let me enter that date).

I ordered Z20 PC on Dec 8 and it was received undamaged 10 days later. Although a CF compatible card reader was not an available option, I was pleased to see that one was installed as per my special request. After getting the PC set up, it became obvious that something was wrong - blue screen of death, system hangs, etc. I have to thank VM's Tech Support staff for their unfailing patience and help. It became evident that there was a CPU problem and the machine was returned to VM for warranty service - they pay shipping both ways. I had a potential problem when I was advised of the return date - it coincided with vacation time. Calling their Concierge took care of that. The concierge concept is an excellent one because it is often impossible to reach a particular guy in shipping or the repair tech, etc. Call the VM Concierge and explain the problem - he will take ownership and resolve the issue.  
I know other users with problems get mad and sometimes, justifiably so but my advice is to accept that no amount of testing can guarantee a fault-free product. When the occasional defect is discovered, VM will make it right if you work with them. Lastly, remain calm !