Velocity promise great support, and they deliver. My computer was two years old when it developed a couple of small problems. I spoke with a rep on the phone who immediately recognized them as hardware issues and generated a ticket so that I could send it back for repair. The repairs were fast, efficient, and not only did Velocity repair the machine but even upgrade the faulty video card and hard drive. I was kept in touch at all times and knew exactly when to expect it back. I paid a lot for this computer because I'd heard that Velocity would look after me, and I can happily say that's the case. Great support and a friendly company... you've won a customer for a long time to come!

This is my second Velocity Micro purchase in 2 years. Both PC's are super fast and incredibly reliable. Velocity Micro's service is friendly, professional, and the representatives clearly know the product. I highly recommend Velocity Micro.

Having always been a laptop gamer I thought I would splurge after the sale of our house and buy a powerhouse gaming desktop. I carefully reviewed several manufactures and settled on VM because they seemed to have a good reputation.  
 
Purchase: The purchase went flawlessly using their website. Their website is easy to navigate and displays everything effectively. Based on the estimate I would not receive the computer until after the 23rd. However they quickly shipped it out to me on the the 19th. I have to mention I live about 1 hour from their offices. They also gave me free shipping at my request.  
 
Packaging and presentation: The box was delivered by UPS to my front door in your typical standard M1A1 U-LINE brown box. Cutting away the tape inside was my baby. I had already given her the name of Big Blue Bastard. Her lines were tight and her wiring carefully laid out. The documentation was neatly organized in a custom VM folder and a t-shirt was thrown in. XL.  
 
It took about 25 minutes to set everything up. I turned it on and it ran flawlessly. Once everything was initially set up I ran the drivers for the gaming keyboard, mouse, blue-tooth, and wi-fi device. I originally was going to use Wi-Fi setup offered by VM but it really stinks on getting a good signal despite the fact my wireless router is no more than 8 feet away from it. So far my only complaint. To have all of the drivers run properly I was asked to restart my computer. That is when the S hit the fan. The computer seemed to start up normally but all connections to the monitor, mouse, and keyboard were blank.  
 
With the sinking feeling in my stomach and visions of dollar bills with wings flying out the window I called VM. I was quickly connected with a tech support specialist. She asked me to open the panel and and re-seat all of the memory slots. I did that and restarted my computer as to her directions and no-beeps were heard. Translation. Motherboard toast.  
 
So now I sit here in my home office mourning the loss of a friend I never got to know. VM will have it shipped back to their offices or if the computer gods shine on my face maybe they will come out here to fix it with the on-site support I purchased. I am curious as to what problems they will actually send someone out to fix an issue.  
 
I really cannot rate VM until I see how they perform the fix and begin trying to run the desktop again. I understand things like this can happen but it feels lousy when it happens on the first day and your wife says how is that new computer you bought? So I will update this review in a week. Until then I believe they are doing what they can.  
 
UPDATE:  
I have decided to put it in the F it buck it as they say. I am sure Velocity Micro is a decent company and their technical support and office staff are very cordial. But I am now superstitious when it comes to buying hardware.  
 
My last attempt at buying a gaming machine was through Alienware. I ran the full circle of tech support, performing my own on-site support, and forum searches to find the answer to my SLI problem. With this experience I did not want to do it again despite how nice VM staff were. I simply dropped off my computer at their depot in Richmond and moved on.  
 
Alienware and VM should not even be put in the same sentence. The level of support VM provided has been unmatched in my experience. I am just superstitious. Blame the messenger in this case.

This review was modified by its author, jpbellavance, on 6/22/09 10:12 PM.

I must say, I was very happy with the purchase of this PC from the salesperson on phone to the ETA which was delivered 1 week early. However I have had to contact tech support on 3 occasions, one which was because I was missing the restore CD. That ticket processed just fine and I received my disc in a matter of days. However the other two tickets did not go as smooth. First trouble ticket- My secondary 750GB drive started making a grinding sound both reading and writing. VM support sent me a tool to test the drive. No errors were reported, and VM states that it is not their problem and they will not RMA drive. Mind you this PC was $2500 and the AV model which is supposed to be quite for audio recording. SO, I ate that one. Second ticket - I finnaly got aound to using the on-board card reader, however the thing did not work. Always received an I/O error. I verified the media was good, and this damn reader actually corrupted media with data on it. Luckily I backed it up. VM tech support (I noticed same guy from Hard drive ticket (David Taylor) treats the ticket like I am trying to rip the company off. Like I am making this stuff up. The sarcasm in his replies is absolutely astounding. Taking my replies out of context - just plain rude. The ticket remains open, and I have not heard back in a week. NOW, I was planning on purchasing a laptop from VM, but due to the terrible support, that's a no go. The PC has not had any other problems, except the mentioned, but 2 out of 3 times tickets were closed with the "not my problem attitude" Sorry for the bad review VM, but I myself am in the "computer industry" and I would be fired for providing the inadequate support you have provided.

For the actual performance of the computer I got, I couldn't be happier. For everything else, do NOT go with Velocity Micro.  
 
I purchased my computer just under a year ago and spent upwards of $3,000 on it. I expected a good, reliable computer, and went the extra mile to pay extra cash for a better warranty including on-site support where they would send someone to me to replace parts.  
 
Well, the first problem occurred when my computer first arrived. It wouldn't POST. I sent it back to Velocity, at no charge, and they fixed it by reflashing the BIOS on the motherboard. Why didn't they send someone to me as per my warranty? No idea. It came back two weeks later, still wouldn't work. I looked inside and found that one stick of RAM was improperly installed on the motherboard. Fixing it solved the problem, and my computer began working perfectly and happily -- but a month after I purchased it.  
 
Fast forward to March of this year. My computer began intermittently powering itself off while I was playing games. I initially attributed this to an overheating issue, but temperature monitoring showed this to be false. The problem seemed to fade away, and I assumed whatever it was had resolved itself. A month later, one morning my computer would not boot up when I pressed the power button. All the fans spun up for a split second, then turned off. Tried again, same result. Tried again, it worked. This pattern repeated itself every morning for a week or two, until finally nothing worked and it was dead. After talking to support, they said either a dead power supply or motherboard. I would have to send it in, as the on-site warranty didn't cover this. Even worse, I have to pay for shipping to send my (heavy) computer to them.  
 
I paid EXTRA to get on-site service, and not only have I never been able to get it, I now have to pay shipping to send my computer back for them to fix it.  
 
I doubt I'll be purchasing from Velocity again.  
 
TL;DR version: Had to send computer back to manufacturer twice in first year. Paid extra money to have on-site service, neither problem "qualified." Second repair, have to pay for shipping (will be about $50).  
 
UPDATE 5/6/09: Velocity Micro has contacted me and offered to pay for the shipping for my second repair. While it'll still be much slower than on-site service, being able to not have any additional charges makes me much happier with the process already. Will continue updating as more things happen.

This review was modified by its author, tordana, on 5/6/09 3:31 PM.

Superb technical support two months ago on a complicated matter involving adding hard drives and modifying BIOS settings. Velocity Micro helped me resolve a problem that had stumped me and my regular technical support channels. They were both helpful and insightful, and patient to boot, and all this on a system I had bought two years earlier (in 2007, but your drop-down menu doesn't let me enter that date).

I ordered Z20 PC on Dec 8 and it was received undamaged 10 days later. Although a CF compatible card reader was not an available option, I was pleased to see that one was installed as per my special request. After getting the PC set up, it became obvious that something was wrong - blue screen of death, system hangs, etc. I have to thank VM's Tech Support staff for their unfailing patience and help. It became evident that there was a CPU problem and the machine was returned to VM for warranty service - they pay shipping both ways. I had a potential problem when I was advised of the return date - it coincided with vacation time. Calling their Concierge took care of that. The concierge concept is an excellent one because it is often impossible to reach a particular guy in shipping or the repair tech, etc. Call the VM Concierge and explain the problem - he will take ownership and resolve the issue.  
I know other users with problems get mad and sometimes, justifiably so but my advice is to accept that no amount of testing can guarantee a fault-free product. When the occasional defect is discovered, VM will make it right if you work with them. Lastly, remain calm !

I purchased a SX-V in august-2005. Package included all accessories and backup software.  
excellent quality and user friendly customizing.  
More important and most remarkable is the continuous Tech support, long after the warranty expired, from knowledgeable,patient & always accessible technical staff.They are "Second to None" I'm so impressed and appreciate this company.

I ordered my Gamers' Edge PCX PC back on November 13, 2006 and spend over $6K for this machine. I went top drawer the entire way, obviously. I thought that is the ticket to make certain I get the best I can get. I thought Velocity Micro had a good reputation, and my feelings on this is that you normally get what you pay for... Well, not THIS time apparently..  
 
Anyway, let's cut to the chase.  
 
This system will be going back to Velocity Micro for the fourth time on Monday. That's right FOURTH time. The last time, I felt maybe I could get rid of those nagging problems I have been having by going ahead and paying for an upgraded motherboard, processor, and RAM. They also replaced the power supply while there and yanked out that blasted liquid cooling system (don't EVER get liquid cooling!!). I thought maybe they would give me a break on the price since the stuff was pretty much replacing stuff under warranty anyway, but no, they wanted FULL retail, and then some. It wasn't until I yelped about it and gave them plain evidence of the reaming they were trying to perform on me that they lowered the prices to be more reasonable. Turns out that I was just throwing good money after bad with this system.  
 
I won't bore you with the list of failures I have suffered through. But the lastest one now is just intermittent lockups. System would just go stone cold DEAD with no warning. Yeah, maybe the earlier RAM and hard drive problems corrupted Windows. But to rule that out, all I need to do is to try to run MEMTEST+86 and it will fail intermittently. I diagnosed the problems to being one of the two 2gig ram modules being bad, and 2 of the 4 memory slots in the motherboard being bad. Even with the supposedly one good memory card in the one good memory card slot, the system will STILL crap out during MEMTEST. It may run 8 minutes, or it may run 13 hours, but eventually it will crap out. Forget about doing any work in Windows!  
 
Obviously this system is just a lemon, and I made that claim to Velocity Micro requesting that they build me a new system, make certain that it is stable, then notify me so I could send my system back to them to have the data and programs on the hard drives copied over to the new system. Under the circumstances with this system being pretty much unusable most of the time I have had it, I thought this was a reasonable request. It was denied, with Ellen stating that they will simply repair my system. Yeah, silly me for wanting to limit my down time a bit.  
 
Oh, and don't bother using that link on their site to contact the president of the company. Either the messages are immediately routed to the round file, or they are just completely ignored after they get a good laugh over the complaints.  
 
So why am I bothering to send the computer back to them? On MY dime, no less, even after all this? Because NO one will be able to say I didn't give them a chance to fix this turkey. I am already looking for another computer from someone else, as I seriously expect it to come back with problems still in it. When that happens, I will scavenge what I can from that system, then set up my camcorder down on my shooting range and take video of my shooting that blasted computer all to hell. Expect to see that on YouTube within the next month. You will know it is mine, because the Velocity Micro logo is going to be prominently displayed on the video.  
 
Dissatisfied with Velocity Micro? Me? Why whatever gave you that idea?  
 
Oh yeah, this all is being typed out on my nearly 6 year old SAG computer. I never would have been able to get this far on that Velocity Micro POS without losing my typing at least twice.  
 
Yeah, maybe my case is highly unusual. But bear in mind that it is not impossible for you to suffer the same fate, and it's pretty damned obvious that Velocity Micro will NOT be at your side to do what it takes to make you a satisfied customer. I have lost MONTHS of productive time while screwing around with this crappy computer. I have stuff I should have had done long ago, which I BOUGHT this computer for, that I just can't trust it with. I have software I bought and cannot install because it would be a waste of time. I have purchased hardware that may be bad but I can't guarantee it's not the computer itself making that hardware perform badly, and most of the return period elapsed while the computer was in the shop. I have had computers at home since around 1977 and all the problems COMBINED with all the other systems I have ever had don't hold a candle to what I have been put through with this damned thing.  
 
Spend your money wisely. I certainly wish that I had........ If they would refund even half of my money and take that load of crap off of my hands, I would gladly do it.  
 
REPLY: MEMTEST detecting errors has nothing at all to do with Windows.

This review was modified by its author, Rich Z, on 2/10/09 3:51 PM.

This is my second Velocity Micro computer. I order this one because my previous one was getting a little long in the tooth and I needed a faster one. I have also recommended Velocity Micro to a friend of mine and they purchased as well.  
 
This company is reliable, produces a fantastic product and has outstanding customer service after the sale. After I received this computer in perfect order, I decided I wanted to add a sound card from a well know company. As I had Vista 64, I took care to download the latest drivers from the sound card company's website. Something went awry and the install software for the sound care changed the system date for my computer. I did not understand what had happened at first, but I could not update Windows or the time on my computer as a result. I emailed the sound card company, Microsoft and Velocity Micro. Of course, Velocity Micro responded first with a very helpful answer. Microsoft also provided a good answer a day later. And, the sound card company told me that since the sound card was working, I was not getting any help from them. Velocity Micro did not cause this problem in any way but they were the MOST helpful! I highly recommend anyone looking for a new computer, at any level of performance, purchase from Velocity Micro.

I have purchased 3 computers from Velocity Micro over the last 6 years. Their computers have been very reliable and have performed well. However when a problem does arise, as it did recently with my oldest computer (6 years old) they were extremely helpful, in spite of the age of the computer, answering my questions, supplying solutions, and a new part to fix the problem.  
For these reasons, unless, and until my experience changes, this will be my go to computer company. Their "value added" service is worth a lot to me over a "bargain" computer.

Initial contact with this company provided me with the expertise and advice in obtaining exactly the configuration I desired. Subsequently, two calls to tech support were handled by Americans speaking 'regular' English. Suggestions were accurate and to the point leading me to full restoration of my computer.I have received only satisfaction from the company and any future computer purchases will be from no one else. Highly recommended.  
Jack B. Campbell, M.D.

I did a lot of research before I ordered my first high-end gaming/video editing system from Velocity Micro. First I reviewed the more traditional vendors - HP, Dell - then went to the more specific vendors like Velocity Micro, Alienware, and Voodoo. I came back to Velocity Micro because I felt more confident on their site and talking to their sales reps. And boy, I'm glad I did. System arrived, set up was a breeze, and I'm in the midst of copying all my pictures, videos, music from my old system as I write. My Z55 is beautiful, quiet, and the performance is awesome. I'm a very satisfied, nay, thrilled customer.  
 
LynnTJ

Within less than a week I had troubles with my new system, which was disappointing! However, the phone support I received from Dave (including his PATIENCE) was superb! As it turned out, it was decided that new parts were needed! With the holidays closing in fast, I did not expect to have my system up & running until well after the holidays! Again, however, the service was superb! I received the parts in the evening, the tech called me that night ... and despite inclement weather he arrived at the time he said he would and had my system running within an hour of his arrival (probably would have been quicker had I not kept asking questions)! This is my second system from Velocity (the 1st was a laptop that my husband uses in his truck ... he's an over-the-road driver) and I can most definitely say that I will highly recommend Velocity to anyone looking to buy a new system! (And neither of us are even "Gamers"!) Thanks again for taking such great care to keep a customer satisfied! ~ Bonnie M. Scheffler

After years of headaches (and a few tears) trying to resolve problems with previous computers (Dell and Gateway) Velocity Micro has been a real pleasure. It's a good computer, but what has pleased me most is the ease in dealing with the technical support group. Today I was able to very quickly solve a problem with the help of Dave (that's his real name -- not one made up to "sound American"). He listened to my problems and was able to very easily guide me through fixing the problem. A smile on my face less than half an hour after dialing the Velocity tech support number. Wow! Thanks so much!