5/5

posted Jan-27-2012

"I ordered a high-end PC and received it just before Christmas. Initially I experienced several problems--blue screens, non-functioning drives, slow response times, etc. I spent a great deal of time on the phone with tech support and doing my own troubleshooting. Eventually, I took the system back for expert work on-site at Velocity Micro. It turned out that a bad keyboard driver is what caused corruption of many other things with my PC. So I do not recommend the Razer Lycosa keyboard... Customer support thru the process was excellent, and I received detailed, personal support. It is the "extra mile" (such as follow-up phone calls and emails) by folks like "Iggy" that changed my initial feelings of regret into satisfaction. Bottom line is that when you buy state-of-the-art, there can sometimes be bumps in the road. The difference-maker is whether or not you get good customer support. Velocity Micro has been stellar on customer support. I am a happy customer and I will not hesitate to upgrade my current system or buy a new one in a few years from Velocity Micro."

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5/5

posted Jan-26-2012

"What a delightful experience I have had and continue to have with Velocity Mirco; from sales (Jay) to support (Ellen & James)Velocity Micro ha made sure that my experience was positive...and it has been! I ordered my machine in early Jan12 and it was delivered on time in a condition one would expect, perfect. Upon delivery there was an issue with the Ceton CableCard system. After spending some time with Ellen in Support we were able to assertain that the issue was not with Velocity Mirco or Ceton, but rather an issue with driver interaction with Norton. I am very pleased with my device and even more so with folks at Velocity Micro. "

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5/5

posted Jan-24-2012

"I just ordered my Edge Z40 from Velocity Micro, they are amazing. The computers are super fast and very reliable, my friend has 2. Sales was a pleasure to work with and very knowledgeable. The prices are great too, I love Velocity Micro so far, when I get the machine i will update the review, but I am sure they wont disappoint me"

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1/5

posted Jan-18-2012

"DO NOT BUY THEIR PRODUCT. SUPERVISOR DAVE IN TECH SUPPORT RUDEST MAN I HAVE EVER SPOKEN TO. THEY MAKE PROMISES THEY DONT KEEP. TABLETS ARE JUNK. THEY DO NOT HAVE GOOD CUSTOMER SERVICE. TECH BRIAN HAS PERSONALITY OF A PET ROCK. I AM STUCK WITH A PAPER WEIGHT THAT IS STILL IN WARRANTY."

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5/5

posted Jan-17-2012

"This is my second desktop PC I purchased from Velocity Micro. The reason I ordered a second one from them is because they build very reliable units. Also, the sales staff is very knowledgeable with all the parts when it comes to customizing orders. I want my units to be a bit special than what’s being offered on the standard menu and so this is very helpful.
My first one being almost four years old and I am yet to have had a single problem with it. Whenever I have any questions I call Micro Velocity’s help desk and staff, they have been very kind and helpful, even though my warranty has been a long expired.
Now, since there is new Intel i5 is on the market and I wanted to try it out with the newer Windows 7 (My old one uses Vista), I have decided to give my old one to my son and buy myself a new machine.
I received my new PC about a week ago and it works great, thanks to the Senior Development Engineer, Mr. I.C. who helped me put this unit together and get the most out of my money.
I have owned many brands (About 10 computers) of other U.S. and Asian big brand PCs but sadly, those never lasted or lost their performance after two years or so. Those may be designed well, however the manufacturing process just doesn’t compare to that of Velocity Micro’s hand crafted units.
"

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5/5

posted Jan-17-2012

"My sincere thank you, Matthew, for your tenacity in providing support for my Cruz T-301. I can only surmise that the airport security scanner short-circuited the e-reader.

I greatly appreciate your uploading the Fancy Widget (weather) and the Android USB driver software update. All is back to normal and I can begin reading another novel.




"

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5/5

posted Jan-16-2012

"I received assistance with my Cruz problem on 01/16/2012. Matthew contacted me regarding the following ticket and I must say he was the most helpful, courteous, pleasant and patient person I have dealt with in many years. We were on the phone for a very long time and the problem was solved. I cannot say too much how great he was, even with a colorful word I should not have used. He know what customer service is all about. I give him a great big KUDO. I thank him once more."

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5/5

posted Jan-11-2012

"I am a professional user experience designer and need to have a killer machine with great support. With Velocity Micro, I got both. They treat you like a valued customer on every call and all support is done in the USA. During the sales process they take the time to make sure the machine is configured to how you will be using it. I use my machine to run the Adobe Master Collection, so I needed to make sure the machine was built to handle it.

As with all Windows machines, there were 2 occasions that I got viruses that ruined the system. Both times I sent back the machine and they were able to restore the operating systems and my data files were intact. It was good to know I had them behind me when (not if) an attack on my system occurred.

If you need a hardcore machine with a company that backs up their products right here in the US, I recommend this company highly. "

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2/5

posted Jan-03-2012

"I just received notice (Jan. 3)from Velocity Micro that they have not received the defective computer I was sending back to them. I returned the item by Fedex on the 19th of Dec. and, according to Fedex, it was delivered to their front door on the 20th of Dec. at 11:30 a.m.

I bought a computer from them in August of this year and was so pleased with it I bought another one for my wife in Oct. It did not arrive when promised which spoiled the birthday surprise for my wife. (I was not too upset because I was confident that their product was worth the additional wait time.)

Unfortunately, there was software installed I did not order (Bluetooth) and the computer would not boot correctly even though I used the same procedure to update and install virus security as I did my own. I finally tried re-installing the OS but it was having problems reading the hard drive. My expectations are that I should not have any problems with a brand new computer.

I run a chemistry laboratory with highly technical computer systems which I help install and troubleshoot periodically so I am meticulous in following instructions and setting systems up. Of course, tech service implied I did something incorrectly. I did not want to go through the hassle of trouble-shooting since the computer was already delayed arriving by two weeks since they claim they were waiting on motherboards. As an earlier poster mentioned, no one contacted me about the delay and I had to contact the company multiple times to get any answer.

I obtained an RMA from support and followed their procedure to the letter to return the computer. Now they are saying they haven't received it and the RMA has expired. (Sigh) I had hoped to avoid a long protracted process but I had a feeling this would also be a painful process.

I will update as this situation evolves.

(To be honest, I am really disappointed the system did not work since I am fiercely loyal customer when I do stumble across products that meet my expectations. My wife still needs a computer and I really did not want buy any of the popular brands and prefer a system that I have specifically selected.) I was especially pleased since they are a Virginia company and are located only 50 minutes from my home.

I am hoping for a positive resolution; yet them sending me an email saying they have not received the system does not look good.

Update Jan 3, 2012. Today I received an email from Ellen stating they had received by system and was forwarding my information to accounting to issue my refund. As of Jan 7, 2012 I am still waiting for the refund. Ironically, because of the superb operation of my own system, I was still thinking about purchasing another system for my from Velocity since I was hoping that the one I returned was just a fluke and despite the fact of the entire process to return it costing me over $200 (restocking fee and shipping). I have decided to wait and see how long it is going to take to issue my refund. All I wish to be treated is fairly...it seems that businesses these days are overly focused on the short term money.

Update Jan 18, 2012
I still have not received a refund and I have trouble getting to someone in the business office. (Sigh) I feared this would happen. I will probably let the credit card people handle this because it just seems so silly and unprofessional. They sent me a defective product (late also), I paid for it to be returned, they are going to charge me over $200 for the (so-called) restocking fee for the defective product and they still have not return my money. They charged my account on Nov. 15, 2011 so this has been going on for over two months with me not having a product nor having my funds returned. Does it really have to be this difficult? What is the purpose? I was hoping my treatment was a fluke and was going to order another system....but this process is really sad.

Update Jan 24, 2012
On Jan 19th I received an email from Velocity after I contacted my credit card company. It stated they are issuing me a refund. That was a week ago and I am still waiting. This has become a very sad situation.

Update Jan 25th.
After an another email to my credit card company, my refund was credited today. Needless to say, I am very disappointed in Velocity Micro because I really wanted the system I purchased since my first one is working extremely well. Hopefully they will get better in the future and realize the value of word-of mouth recommendations and customer service."

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1/5

posted Jan-03-2012

"I bought a new Velocity Micro Cruz tablet (T103) from Tiger Direct. From day 1, it had a problem with browsing where it will suddenly exit the current website and blow back to the default Android search screen or home screen. This happens without fail within about 10 minutes of using the tablet. The tablet was sent back under warranty, pronounced "acknowledged and fixed" and returned to me by Velocity tech support.

When I started using the tablet, the EXACT same problem cropped up. So I filed ANOTHER ticket and have left two messages for Velocity Tech Support over a week ago. I have yet to receive a response to either my phone calls or to the open ticket. I received the tablet on 10/20/11 and have yet to be able to use. Now their tech support phone line just gives a "fast busy" and I can't get through."

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