Computer Hardware & Software and Consumer Electronics
“Thank you for taking the time to post your initial impressions with your new computer, our sales department, and technical support. Give us a call any time you have questions or concerns.”
“dkeeler87124:
We are anxiously awaiting the arrival of your second tablet for RMA replacement. You have 40 days left in your 90-day warranty of your refurbished tablet. Please do not wait too long to send it in to us!
On your first RMA with your first tablet, we paid for inbound shipping even though you were not entitled to it. I am sorry, but we cannot do the same on the second tablet. I know that you spoke with a technician that mentioned a return label (no idea who Brian is), but no promise was made to you other than to abide by our warranty, which we strive to do to our mutual benefit.
Will you please send in your tablet ASAP so that we can replace it for you?
Thanks,
Dave, Cruz Team”
“Uxarts,
Thank you for taking the time to post your experiences with our sales and support staff. Our sales staff is always available to advise customers regarding the best configuration for their needs. Viruses are never pretty and I am happy to know that we were able to resolve the problem without loss of data.”
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"I ordered a high-end PC and received it just before Christmas. Initially I experienced several problems--blue screens, non-functioning drives, slow response times, etc. I spent a great deal of time on the phone with tech support and doing my own troubleshooting. Eventually, I took the system back for expert work on-site at Velocity Micro. It turned out that a bad keyboard driver is what caused corruption of many other things with my PC. So I do not recommend the Razer Lycosa keyboard... Customer support thru the process was excellent, and I received detailed, personal support. It is the "extra mile" (such as follow-up phone calls and emails) by folks like "Iggy" that changed my initial feelings of regret into satisfaction. Bottom line is that when you buy state-of-the-art, there can sometimes be bumps in the road. The difference-maker is whether or not you get good customer support. Velocity Micro has been stellar on customer support. I am a happy customer and I will not hesitate to upgrade my current system or buy a new one in a few years from Velocity Micro."