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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 835 Grove Rd
    • Contact: support@VelocityMicro.com
    • Phone: 888-300-4450
    • Customer Support: 888-300-4450
    • Business Hours: 9am-10pm Mon-Fri
    • Fax: 804-897-4777

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 7.92/10 7.92/10
    Shipping & packaging: Rating 8.00/10 8.00/10
    Customer service: Rating 6.00/10 6.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

529 Customer Reviews

Rating 10/10
5/5
modified review posted

"The Edge Z55 is my third Velocity Micro PC. Their PCs have always been reliable and easy to upgrade. I am completely happy with their product. Can't comment on their tech support because I've never had to use them."


Rating 10/10
5/5
modified review posted

"Quality machine, parts, and well assembled. The only minor issue was that it shipped about a week or so later than estimated ship date."


Rating 10/10
5/5
modified review posted

"Ordering was a breeze with helpful tips, everything that was ordered or promised was dilivered, and Velocity even installed the newest version hardware automaticly
without telling them to, even if it wasnt in the ordering sheet. Followup and customer service is grade A. Highly recomended.
"


Rating 10/10
5/5
modified review posted

"It came earlier than the date I saw when I ordered it."


Rating 10/10
5/5
modified review posted

"Great service from the salesman through the pick-up of my new laptop."


Rating 10/10
5/5
modified review posted

"Rick Smith was very helpful and supportive in guiding me through the building process. He explained some changes that he recommended in my initial set-up. Overall a pleasant and relaxed process.
Thanks
"


Rating 10/10
5/5
modified review posted

"We just received the computer! The process of buying it was very good. Customer service was helpful."


Rating 10/10
5/5
modified review posted

"I recently built myself a new PC to replace my Edge E2250 that I purchased from VM in 2008. The games I play these days are much more demanding and a 1st gen quad core and DDR2 RAM can only do so much. Despite that, even after six years it never suffered a single hardware failure. It also never suffered a BSOD that wasn’t due to driver issues with specific games. In short, it epitomized the biggest reason to get a pre-built PC: professional-grade assembly and QA.

That PC has been with me through years of military service, immigration to another country and years of university, and it still works today like it did the day I received it. I can say now definitively that if you want a pre-built that is made with love, Velocity Micro is the company to go with.
"


Rating 2/10
1/5
modified review posted

"Our new Very costly velocity Raptor Z95 computer was custom built to our needs as we requested. We were assured that cloning of or old computer's hard drive and transferring to the velocity computer would not be an issue. It is a serious issue. We specified the need for a computer that will handle heavy duty video editing. A majority of our old programs will load and or work on our new velocity computer. None of our printers will load on the the velocity computer. What we seem to have received is a gaming console. On that a game that was to be included was not installed. Will have to be installed board and all. ASUS 20" monitor has Terrible very soft audio/sound. We now have to shell out additional considerable funds for additional computer components, and to a computer tech to try to straighten out our new computer. Straight up, our new velocity just sits there collection dust. Felt proud to support an American company. Wound up being a Huge over priced disappointment. We are much better off utilizing our old Dell. It is slow but everything we depend on works. Will NOT recommend your company or products."

modified review Rep reply posted Jun-20-2014

Velocity Micro, Velocity Micro rep has responded

“I'm sorry to hear that your system was not what you expected, but we're a little unclear on exactly the issues that you're experiencing with it. We are not the manufacturer of the monitor you purchased, but we are happy to swap it for something you'll be happy with or troubleshoot the issues you're having. Our support team has reached out to you several times in an attempt to help with your data transfer and printer installation as well as address your concerns with no response. Your satisfaction is very important to us; we remain willing to assist in any way possible.”


Rating 8/10
4/5
modified review posted

"The customer service was excellent. My only issues have been with the power button sticking in the beginning (seems okay now) and the fan is noisier than my previous computers though it isn't obnoxious. "

modified review Rep reply posted Jun-20-2014

Velocity Micro, Velocity Micro rep has responded

“Thanks for the review, MartiB! Please let us know if we can do anything else to assist you.”


Rating 10/10
5/5
modified review posted

"Their sales person worked closely with me to develop the high-performance computer system my end user needed. The specifications were complex and detailed, and the delivery window was specific and firm, but the Velocity rep was not the least bit ruffled, even when I sent him the wrong specs partway through our discussions on developing the system. He called me and we cleared it up. He also called me to suggest a more compatible part while the system was being built. My end user loves his new Velocity so much, he is buying another one -- and I hijacked his old one! ;-)"

modified review Rep reply posted Jun-20-2014

Velocity Micro, Velocity Micro rep has responded

“Thanks for the review! We're happy to hear that you had such a great experience with our team!”


Rating 10/10
5/5
modified review posted

"Velocity Micro has excellent presentation, from the website to the sales chat function, they could do no wrong. The ability to get parts beyond what is offered on the website is a definite plus, and the sales team is timely when responding to voicemails and emails. The final product arrived safe and sound thanks to good packaging and FedEx (please stick with FedEx, UPS wouldn't do sent packages any favors).

My only gripes are that the power cable to my solid state drive got knocked out during shipping (a quick fix, though) and that my requested program of Microsoft Security Essentials wasn't installed. However, this is not enough to dock a star.

Keep up the good work! :)
"

modified review Rep reply posted Jun-20-2014

Velocity Micro, Velocity Micro rep has responded

“Thanks! We will keep up the good work and appreciate your review.”


Rating 10/10
5/5
modified review posted

"What Dell used to be... Velocity is now... plus."


Rating 10/10
5/5
modified review posted

"Previous velocity desktop was still working fine after nearly ten years but I needed more processing power and updated graphics.

New computer was shipped quickly and arrived safely. Set up was a breeze and I REALLY appreciate the fact there was no bloatware to deal with!

Workmanship is obviously exceptional and I will definitely purchase from velocity again in the future!
"


Rating 10/10
5/5
modified review posted

"I was in a little jam and needed a new computer quicker than they would normally make one. They produced and were very helpful in getting me started with the new one. If you want it done right, call Velocity Micro."


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