Velocity Micro Reviews - VelocityMicro.com Ratings at ResellerRatings

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Rating 8.10/10 485 reviews

8.10 / 100
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All Customer Reviews (496)


Rating 8/104/5
modified review posted

"Bought two Edge Z-30 computers each custom configured. Computers worked great right out of the box. Wanted to support a Virginia company.

Called Customer Care on hold for 15 minutes just to get to the front of the queue then all I got was the opportunity to leave a voice mail. Never received a call back.
"

modified review reply posted Apr-14-2014
Velocity Micro's Avatar
Velocity Micro, Velocity Micro rep has responded

“Mothersheart,

I apologize you were unable to get in touch with one of our support representatives. Please contact me at support@velocitymicro.com with a good time and number to reach you and I will give you a call! Thank you for being a Velocity Micro customer, and we are thrilled you are enjoying your new PCs!

Regards,
Customer Care Team
Velocity Micro”



Rating 8/104/5
modified review posted

"Ordered 3 computers and they shipped without 3 keyboards and mice I had ordered. I ordered the $15 dollar cheap ones so I went and bought some at Best Buy. A little inconvenient. The only other problem I had was that the case dimensions on the website were incorrect and luckily I found that out as the sales rep took physical measurements and gave them to me. He said the website must not have been updated. This could have been a major problem because I have limited space in my office. "

Rating 10/105/5
modified review posted

"Great product. A few hiccups with shipping but very happy upon arrival."

Rating 10/105/5
modified review posted

"Velocity Micro is everything that they flaunt to be. American made - yes sir, you betcha. Hand crafted & assembled - yes sir you betcha. Lightning fast ? That solid state processor is the cats meow"

Rating 10/105/5
modified review posted

"Ordered online. Followed build online. Tracked shipment via UPS online.
Computer arrived as ordered. Everything worked out of the box.
"

Rating 10/105/5
modified review posted

"When a third party pc mover corrupted my boot sector, Velocity Micro walked me through a new Windows 8.1 install with drivers. Their support was friendly, quick, and thorough. Once rebuilt, my Z25 is a champ!"

Rating 10/105/5
modified review posted

"I am very happy the computer is lightning quick I have no complaints I would highly recommend it"

Rating 10/105/5
modified review posted

"Best PC ever! Great value, excellent performance, great service."

Rating 10/105/5
modified review posted

"The shipping time could be improved, but the overall quality of the product was well worth the wait."

Rating 8/104/5
modified review posted

"This VM computer is absolutely beautiful, and runs current graphic intense games flawlessly. The case is quiet, and sleek. Aside from a minor installation miscommunication (resolved), a non working game key # (resolved), and a delay in production/shipping, I am very pleased with the end product. This is my first high end gaming rig, and I couldn't be happier with the performance of Velocity Micro! Thanks everyone at VM."

Rating 8/104/5
modified review posted

"Computer took about a week longer than estimated to arrive at my home. Otherwise service was fine. Packing was excellent. Will send update once I get it up and running."

Rating 10/105/5
modified review posted

"It was easy to use the website. When I did some research about the reputation of Velocity Micro, I found that they consistently ranked in the top five of reviews I read. The particular computer I ordered consistently ranked in top two or three. The computer shipped exactly when they said it would and it arrived in perfect working order with good instructions. I had it up and running within a half an hour."

Rating 8/104/5
modified review posted

"The initial order arrived on time, but the SSD was dead, and even replacing the SSD led to random failures to booting, leading me to suspect a problem with the CPU. I sent the machine back to V-M. They got it fixed up, used extra internal packing to ensure that it would be safe going cross-country, and I got the machine last night. There was one problem with the cabling (a loose power cord) but I was able to fix it myself. Everything works great! The machine is wonderful -- so fast, and so quiet (and this is even with two high-power video cards in it). I really like it! This would have been 5-stars except for the drive/cable issue, plus I would have preferred more status updates during machine assembly and repair."

Rating 4/102/5
modified review posted

"The computer looks used right out of the box. There was no 25 digit key for windows 8.1 so I can't even get started. I can't even open a word document. The computer won't recognize any of my flash drives. There were no instructions or tutorial for this computer, only a system startup map that tells me nothing on how to get started. I spent so much money and waited weeks for this thing to arrive and I can't even use it to write a word document for class. How am I supposed to write my doctoral thesis on this thing? I am so frustrated!!!!! I wanted to buy a computer made -or at least assembled-in the USA to support our economy. But what good is it if I can't even use it? "

modified review reply posted Jan-31-2014
Velocity Micro's Avatar
Velocity Micro, Velocity Micro rep has responded

“timothyjohnallen,

I apologize for any issues you may have encountered with your new laptop. We customize and stress test every unit before it leaves our facility, as well as a 200 point QC checklist.As far as the 25-digit product key for windows, it is on the bottom of the laptop on a multicolored sticker. Please activate your windows and let us know if you still have issues. We are available Mon-Fri 11am-8pm EST at 18883004450.

Regards,
Velocity Micro
Customer Care Team”

Rating 10/105/5
modified review posted

"These are the best computers money can buy!"

 

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