Computer Hardware & Software
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"Product arrived on time in good condition, but I feel like that's more because of luck. There was no email confirmation or report of shipping. Now, a week later, I'm getting several viruses a day to a specially tagged email address I gave only to them. When I went to the website to contact them, I find they're closed for a month. Not the kind of vendor I'd do business with again!"
"Bought a soft carrying case for a Fujifilm s7000. Item arrived as described. No complaints."
"Purchased a 3M optical mouse pad from this supplier that was 50% less than any other retailer was charging. Thought it seemed rather fishy, but they were true with their price. Exact same item as other retailers were carrying. Excellent transacation and communication by the vendor. Would certainly purchase from them again. Thanks! "
"This place was great to deal with. Ordered item early in the morning, it shipped that day (only $0.99 Shipping) and I received it two days later via FedEx Ground service. Apparently they have multiple shipping centers and will ship from the closet one if the item is in stock. For me it shipped from TN to VA. A+"
"Very good total cost (price + shipping) and product showed up much quicker than promised. Product was as advertised."
"Ordered MARINE PACK FOR DSC-T1. Everything as promised. No pushy call backs. No complaints at all. "
"I ordered Harman Kardon Soundsticks II on Feb 14th and got it the very next day!!!! Awesome shopping experience + shipping is free + no taxes!!!"
"I've ordered many times from these guys. What's great about them is I usually get the item the next afternoon, via Fedex, despite just ordering regular ground.I'm sure that has to w/ their location relative to me, but with their great prices and (generally) free ground it's a great deal for me."
"I ordered the IPOD SHuffle, and Monarch was the only place on the net that had it in stock. They even had a running "real time" tally of how much were in stock (130 when I ordered). After two days: I receive this minimal message:--Dear MonarchTechnology.com Shopper,Your order status has been changed to: Canceled. Unfortunately, the item you ordered is no longer available in our catalogue. Sorry for the inconvenience.---After explaining that I canceled my AMAZON Shuffle pre-order when they had processed my order, and now I'm on the bottom of the queue again in Amazon, I got a quick though vague reply (within the hour) from a CS rep:--Unfortunately the item on your order carries restriction from the manufacturer and requires authorization which we do not have now. It came into force just a day ago. So your order was processed and then canceled by our distribution. We did not reflect any changes as were sure that the order had gone through. Please accept our sincere apologies for any inconvenience it have caused. Thank you and sorry again for the issue!---Bottom line is that I don't think a store should make these sorts of mistakes, ESPECIALLY with items in high demand such as the IPOD shuffle.Will not buy from them again."
"I ordered the Best Data PCI dial-up modem (Model 56FW92) from Monarch Technology by internet. I ordered the product on January 15th - and received the shipment on the 18th (which is pretty good because it was a holiday weekend). The cost of the modem was $16.69 and shipping by ground is free. Amazon has this for $15.95 but adds s&h for $7.54.Monarch Technology's website was easy to use. I will probably use them again when I build a custom computer on my own.The product by Best Data works fine. The only problem is that the PIC Fax feature; which converts windows documents to fax's does not work and apparently is NOT compatible with Windows XP. This is not Monarch Technology's fault though."
"I ordered a Canon camera case from them. This is the first time I ordered from them. I was hesistated since I've never heard Monarch Technology. Finally I decided to take a chance coz they offered free shipping. Surprisingly the order was processed better than expected, experienced the same as from the top-ranked merchants like Amazon or Dell. They are located in CA and I ordered from NY. I expected the order would arrive at least 9 days (2 days for order processing + 7 days fedex ground shipping). Yet, the order arrived much sooner. They do have a warehouse in NJ, so it took only one day to receive my order from the ship date. Their order status page is nice and clear. Order status is updated often. Tracking link is provided there. All in all, I am a happy shopper. Would order from Monarch Technology again. Well done!"
"After initially feeling a little perturbed about their speed in fulfillment of my order, I took the time to write a review on here after not feeling completely satisfied with their CS response. However, I was quickly contacted and things were made right. The situation was explained to me, and my backordered item was rushed to me at no cost. I was also offered a discount on my order, which I declined, saying it wasn't necessary. Though I did finally accept their offer to pick up my shipping costs. They went above and beyond to make it right so that I could feel satisfied with my buying experience. I would buy from them again. Thank you Sterling for a job well done."
"I ordered two Seagate SATA hard drives and a black floppy drive. I received my order within a week and everything was fine except they dropped the floppy drive from my order because it was not in stock. I'm still satified with their quick fulfillment of my order and will do business with them again."
"Ordered a replacement battery charger for my digital camera on 11/24/04 but was sent the wrong item. Monarch didn't really make much of an effort to track down the problem and fix it - after I sent repeated e-mails and scans to prove their mistake, they agreed for a full refund and even supplied a return mailing label. 6 weeks after the order was placed it should finally be resolved and refunded."
"Ordered only a pack of DVD discs, but the order was quickly processed and shipped.Unfortunately, the front of a jewel case on one of the DVD discs was cracked. I am unsure how this happened, but I would assume in-transit. The DVD disc was not harmed in any way though.Other than that there were no problems with the order."
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