Vape World Reviews - vapeworld.com Ratings at ResellerRatings

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vapeworld.com

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Rating 9.79/10 549 reviews

9.79/100
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Vape World participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,986 merchant members.
 

All Customer Reviews (549)


Rating 10/10 5/5
modified review posted Jun-12-2013

"I was beyond pleased. The item I ordered was exactly what I needed and was extremely happy with it. As usual, the staff at Vape World were more than pleasant to deal with and got my order out to me with no hassle and the shipping was very quick and dependable. I will be ordering from them again in the future!"

Rating 10/10 5/5
modified review posted Jun-10-2013

"I got what I ordered. I got it quickly and with no fuss or mistakes. Further, either I missed it or they're really nice, because they sent me a complimentary grinder that's way better than the one I already had. Will be doing business here again."

Rating 10/10 5/5
modified review posted Jun-09-2013

"Great informative website with lots of educational resources. For a vape newbie like me, that was key and was largely responsible for my purchase decision."

Rating 10/10 5/5
modified review posted Jun-09-2013

"Excellent shopping experience! I got my order VERY quickly! "

Rating 10/10 5/5
modified review posted Jun-07-2013

"I just want to thank Rachel at Vape World for the outstanding customer service I received regarding my Pax vaporizer by Ploom. I was having an issue with my pax. It wouldn't charge no matter what I would do. Just a fluke type issue as the Pax is built very, very well with quality materials. However, true to the ten year warranty they replaced my pax as they couldn't fix the issue. Even before they had replaced it I had purchased a SECOND Pax just as a back up. I love this product so much I couldn't be without it even a day.
The turn around on fixing issues is super quick. The pax has also saved me almost 300 per month. I no longer needs high quality herbs to achieve the same effect.... The cost difference value just isn't there anymore. It will pay for itself. Honestly the best money I've spent in a long while! Thanks Rachel and thanks Vape World and Ploom! "

modified review reply posted Jun-10-2013
Vape World's Avatar
Vape World, Vape World rep has responded

“Dear Valued Customer,

Thank you very much for your feedback. We greatly appreciate your kind words about our service and operations. Vape World is dedicated to providing top-notch customer service, and we are thrilled to hear that we have succeeded in that goal with your order.

I have passed on your comments to Rachel in Customer Service, as well as our Returns Department. I know they will all appreciate hearing such a positive review of their dedicated efforts. Rachel is one of our valued teammates, and she is a shining example of personalized customer service. I am so glad she was able to make an impression on you.

Thank you again for sharing your feedback. We appreciate your choice to work with us, and look forward to the opportunity to do so again in the future!


Best regards,

Ellen Coule
Customer Service Manager
ellen@vapeworld.com”

Rating 10/10 5/5
modified review posted Jun-07-2013

"I got a Pax in the summer of 2012 and it was having issues took it back almost a year later they offered to fix it and we very fast and friendly. I advise using them for any of your vaporizer needs!

Then got a new product recently and it had a broken part again emailed them they are shipping a new one! This is what makes me loyal to great business that have customer service as their primary goals.

Great place with awesome folks (Talked to Dale S. and Morgan - Thanks guys!)"

Rating 10/10 5/5
modified review posted Jun-07-2013

"Best service you can find of any company on the market. And no I do not mean just vaporizer companies. The operating standards at Vape World are well beyond most leading companies in todays various industries. 10 Stars"

Rating 10/10 5/5
modified review posted Jun-06-2013

"easy to order and fast delivery"

Rating 10/10 5/5
modified review posted Jun-06-2013

"Fastest, easiest, and one of the cheapest ways to get a vaporizer delivered discretely and relatively quickly right to your door. Quality product and even a free gift. All this makes the free shipping to anywhere in Canada or the U.S even better. Use this site, you won't regret it. I even sent them a bunch of emails about concerns with extra charges that I might encounter and each reply was personal, no half-assed quickly pieced together automated responses. If you take the time to be polite and somewhat patient with these people, the reward is one of the best customer service teams I've ever dot with or even heard of."

Rating 10/10 5/5
modified review posted Jun-06-2013

"Great customer service, speedy delivery, overall a great experience and will order from them in the future."

Rating 10/10 5/5
modified review posted Jun-06-2013

"Awesome customer service. Fast shipping. great quality product. would buy again. "

Rating 10/10 5/5
modified review posted Jun-05-2013

"Awesome shopping experience!!!"

Rating 10/10 5/5
modified review posted Jun-05-2013

"I enjoyed using VapeWorld. Besides the variety of products it had to offer,the prices and quality of its dry vaping herbs are top notch compared to other websites. Good work guys keep up the good work. Two thums up"

Rating 8/10 4/5
modified review posted Jun-04-2013

"Not as good as newer version"

modified review reply posted Jun-10-2013
Vape World's Avatar
Vape World, Vape World rep has responded

“Dear Valued Customer,

Thank you very much for providing feedback on your recent order with Vape World. We hope that everything was received to your satisfaction, and that you are enjoying your order. I do see that you indicate that you are only "Somewhat Satisfied" with your overall experience. As a company that prides itself on providing top-notch service, we would certainly appreciate the opportunity to improve upon your experience. One of our Service Representatives will be reaching out to you today.

Thank you again for sharing your review. We truly appreciate your choice to work with us, and look forward to your reply. Have a wonderful day!


Best regards,
Ellen Coule
Customer Service Manager
ellen@vapeworld.com”

Rating 10/10 5/5
modified review posted Jun-03-2013

"Very easy shopping and prompt delivery. Would reccomend"

 
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