1/5

posted May-03-2012

"I had a terrible experience with Vann's and will recommend to my friends and colleagues to not use them.

The only reason I chose Vann's was because it said I would receive my order on 24 April, when i was ordering it on 19 April. I have only received delivery of the order on 3 May. When I asked customer service what was going on, they just resent me a tracking number.

Terrible customer service."

This review was modified by wbroughton on May 03 2012 03:16:40 PM

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5/5

posted Apr-18-2012

"Had a problem with cracked screen on plasma and they made sure a replacment tv was sent and made sure things are perfect!!! Awesome"

This review was modified by usaf42 on April 18 2012 11:25:08 AM

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1/5

posted Apr-17-2012

"This isn't going to be a review where I drop the atom bomb on www.vanns.com.

My situation is short and sweet. I placed a preorder on a set of Sony SS-F7000 speakers. I called Vanns to check the wait on the speakers, and I was told by customer service that they were receiving a shipment the week following my initial order. That would be fine. That week came and went and I didn't see an email confirming processing or shipment. I called again and was told it would be well over a month before I would receive the speakers.

I understand how closeout sales places work, but if your customer service team doesn't have a clue as to when shipment may come in why take preorders? I'm not steaming out of my ears at Vanns. I'm just disappointed. I called them and canceled my order. If I wanted to take a gamble on when or if I'd receive a product I'd go to some big city and play dice with guys on the street corner.

Their customer service team is nice and very easy to understand, which is a plus over www.tigerdirect.com. I wound up giving TigerDirect a call and had them do a price adjustment for the SS-F7000 speakers. Yeah, it cost me ~$7 at the end of the day, but hey at least I know I'll get them and I've already got the shipping confirmation the same day."

This review was modified by ElectroEnthusiast on April 17 2012 08:46:03 AM

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1/5

posted Apr-05-2012

"On 3/22/12 I contacted Vann's through their website to get some more information on Definitive Technology speakers. I got a response the same day from one of their "Product Specialists" who kind of answered my questions but I needed more clarification. He asked a DT rep for clarification and I had an answer within 24 hours of my original request. So far so good. In his last response the Vann's rep told me to contact him and he could put a system together for me. That's exactly what I was trying to do as I was looking to assemble a new home theater complete with a TV stand so I placed a call to the rep's direct line as he gave me that number in the email. On the first call I got voice mail so I left a message. No response for two days. Called again....got voice mail and left a message. No response again for two days. Third call got voice mail but did to leave a message. Instead I immediately called their 800 number. Their automated system put me in que for the next available rep. When the rep comes on the line it is the same person I had been trying to contact. You'd think this would be good. Well it started out good....I gave him a list of equipment I was interested in, including the TV stand. He made some suggestions on additional accessories and equipment he thought I would need which all sounded good to me. Once we were done he asked for my phone number and email address (which he already had) and said he would get back with me in a couple of days. That was on 3/27/12 and I haven't heard anything since. So I guess business is good at Vann's."

This review was modified by apmr100rs on April 05 2012 09:34:41 AM

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1/5

posted Mar-01-2012

"They're decent if you have no hassle or qualms with a product. If you need support or a return though then god help you, they tried to outright ignore me and called me a liar."

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5/5

posted Feb-08-2012

"Great experience with my purchase of a Panasonic surround sound system. I was emailed updates throughout the order & shippimg process. I would use this company again."

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2/5

posted Feb-03-2012

"I purchased a new subwoofer on Monday, January 30th. My old subwoofer blew and I needed a new one for my Superbowl party. Vanns told me my subwoofer would be here by Friday, February 3rd, for sure. Based on that information, I confirmed my order. Tuesday comes around, no confirmation email. No calls. I call them and they say it will still make it to me by Friday. That is it. So I wait. All day Wednesday no notification or call. Finally at 7:00PM I get an email stating that my order has been processed? WTF!? 2 1/2 days to PROCESS and order before shipping!? Then I see the shipping estimate shows Monday February 6th!

I call Vanns and ask them what happened. The customer service agent was very polite and explained what happened. I have my own company and always have my online purchases shipped there. I don't want things being delivered to my house where they can get stolen when I'm not home. So because my billing and shipping address were different they decided to drag their feet on processing my order. No one called me. No one sent me an email to check and see if my order was legitimate. To make matters worse, both times that I called customer service the phone number was from my company. They even noted this on the account, yet the still didn't process the order.

Now I have a huge party coming over and no subwoofer. This is unacceptable. This was an $1100 subwoofer. Had Vanns been a well run business, notified me and confirmed my address, I would have ordered thousands $$$ more from them in the future. Because of this I will never buy from them again and advise friends to avoid them. Do NOT buy from this company if you want anything shipped in a timely manner. Buy from amazon. They always call or email to confirm any discrepancies or question they may have, immediately. That is all. Sorry for my poor writing here, I'm frustrated and typing fast as I have a lot of work to do. "

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1/5

posted Jan-26-2012

"Total time wasters, they take orders, then cancel them and when called to complaint, was told to order again. Worst experience I ever had, don't waste your time, go elsewhere!"

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1/5

posted Jan-14-2012

"Buyer BEWARE!!! Vann's return policy on defective products does not include a refund for shipping. It's a total ripoff , one of the very worst in the industry . And it is not even stated in their return policy description but sprung as an ugly surprise when the item is returned. How in good conscious can any company charge the customer for shipping a defective product?"

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5/5

posted Jan-05-2012

"Outstanding and Amazing - two words how to describe two of mine Vann's orders and overall experience.

First order was back in August, i purchased thirteen hundred laptop. Best deal online, everywhere else same model was going for fifteen hundred. Shipping time was decent.

Second order is what made me write this review. Something that will make me recommend Vanns.com to all of my friends, co-workers and relatives. I order seven hundred dollar camera and needed it by December 31st. Order was placed on 27th.
Sales associate Steven F. not only did an excellent job taking the order over the phone with addition requests. He also understood my concerns when i called about the order next day. Steven and his co-workers resolved the USP/Warehouse mistake. Returned phone calls promptly. Everyone i spoke to was polite and awesome to deal with. It was incredible customer service overall, not only did the camera was on my door steps on December 30th, i also truly appreciate that Steven, been part of sales team, did soo much customer service on his part. Most of companies this days will just transfer you over the phone to customer service department and off you go with your problem-but at Vann's, he was the person that sold me the camera and the person that took care shipping mistake-absolutely incredible!! i use to swear by newegg, but Vann's customer service won me over. Thank you."

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