
Our WeeElite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.

Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
* Any rating below 8.00 disqualifies a merchant for Elite.
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
If you see the ResellerRatings Elite badge on a website that does not appear to qualify, please let us know.
posted May-03-2012 “Mr. Broughton,
I'm so sorry for the trouble you had with your order. In looking through the notes on your account it seems that our fraud protection system alerted us to discrepancies in your order, after verifying your information we began the process of shipping your Samsung 55". I apologize for the delay in getting your product to you. If there is anything I can do for you to better this experience, please let me know.
Kayleigh Blair
Customer Service Manager
vanns.com
kayleigh.blair@vanns.net”
posted Mar-01-2012
posted Mar-17-2012 “MapleMeringue,
I want to apologize for the difficult time you had in working with us. If there is anything I can do, please feel free to contact me.
Kayleigh Blair
Customer Service Manager
kayleigh.blair@vanns.net”
posted Feb-08-2012
posted Mar-17-2012 “MikeCummins,
Glad to hear everything went well with your purchase! I hope you are enjoying your new sound system.
Please keep us in mind if there is anything you need in the future,
Kayleigh Blair
Customer Service Manager
kayleigh.blair@vanns.net”
posted Feb-03-2012
posted Mar-17-2012 “BigDawg13,
I'm sorry for the complications you had to deal with in placing your order with us back in January. The fraud system we have in place is meant to protect the customer from mis-shipments and identity theft, however there is no excuse for the our delay in contacting you. I apologize for the inconvenience this caused you. I hope that you will give us the opportunity to earn back your business.
If you have any questions or further concerns feel free to contact me,
Kayleigh Blair
Customer Service Manager
kayleigh.blair@vanns.net”
posted Jan-14-2012
posted Mar-17-2012 “cotmhg,
I'm sorry to hear that you had a poor experience with Vann's. We have recently updated our return policy to be more consumer friendly and help alleviate any confusion. I'd be happy to discuss any concerns you have. Please feel free to contact me anytime.
Kayleigh Blair
Customer Service Manager
kayleigh.blair@vanns.net”
"I had a terrible experience with Vann's and will recommend to my friends and colleagues to not use them.
The only reason I chose Vann's was because it said I would receive my order on 24 April, when i was ordering it on 19 April. I have only received delivery of the order on 3 May. When I asked customer service what was going on, they just resent me a tracking number.
Terrible customer service."