2/5

posted Feb-03-2012

"I purchased a new subwoofer on Monday, January 30th. My old subwoofer blew and I needed a new one for my Superbowl party. Vanns told me my subwoofer would be here by Friday, February 3rd, for sure. Based on that information, I confirmed my order. Tuesday comes around, no confirmation email. No calls. I call them and they say it will still make it to me by Friday. That is it. So I wait. All day Wednesday no notification or call. Finally at 7:00PM I get an email stating that my order has been processed? WTF!? 2 1/2 days to PROCESS and order before shipping!? Then I see the shipping estimate shows Monday February 6th!

I call Vanns and ask them what happened. The customer service agent was very polite and explained what happened. I have my own company and always have my online purchases shipped there. I don't want things being delivered to my house where they can get stolen when I'm not home. So because my billing and shipping address were different they decided to drag their feet on processing my order. No one called me. No one sent me an email to check and see if my order was legitimate. To make matters worse, both times that I called customer service the phone number was from my company. They even noted this on the account, yet the still didn't process the order.

Now I have a huge party coming over and no subwoofer. This is unacceptable. This was an $1100 subwoofer. Had Vanns been a well run business, notified me and confirmed my address, I would have ordered thousands $$$ more from them in the future. Because of this I will never buy from them again and advise friends to avoid them. Do NOT buy from this company if you want anything shipped in a timely manner. Buy from amazon. They always call or email to confirm any discrepancies or question they may have, immediately. That is all. Sorry for my poor writing here, I'm frustrated and typing fast as I have a lot of work to do. "

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1/5

posted Jan-26-2012

"Total time wasters, they take orders, then cancel them and when called to complaint, was told to order again. Worst experience I ever had, don't waste your time, go elsewhere!"

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1/5

posted Jan-14-2012

"Buyer BEWARE!!! Vann's return policy on defective products does not include a refund for shipping. It's a total ripoff , one of the very worst in the industry . And it is not even stated in their return policy description but sprung as an ugly surprise when the item is returned. How in good conscious can any company charge the customer for shipping a defective product?"

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5/5

posted Jan-05-2012

"Outstanding and Amazing - two words how to describe two of mine Vann's orders and overall experience.

First order was back in August, i purchased thirteen hundred laptop. Best deal online, everywhere else same model was going for fifteen hundred. Shipping time was decent.

Second order is what made me write this review. Something that will make me recommend Vanns.com to all of my friends, co-workers and relatives. I order seven hundred dollar camera and needed it by December 31st. Order was placed on 27th.
Sales associate Steven F. not only did an excellent job taking the order over the phone with addition requests. He also understood my concerns when i called about the order next day. Steven and his co-workers resolved the USP/Warehouse mistake. Returned phone calls promptly. Everyone i spoke to was polite and awesome to deal with. It was incredible customer service overall, not only did the camera was on my door steps on December 30th, i also truly appreciate that Steven, been part of sales team, did soo much customer service on his part. Most of companies this days will just transfer you over the phone to customer service department and off you go with your problem-but at Vann's, he was the person that sold me the camera and the person that took care shipping mistake-absolutely incredible!! i use to swear by newegg, but Vann's customer service won me over. Thank you."

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5/5

posted Dec-20-2011

"So far I am very impressed with Vann's. My 4th order with Vanns now first I ordered the Energy CC-10, CR -10, and the ESW C-10 subwoofer. I ordered it on Friday got the subwoofer on Monday, the CC-10 on Tuesday, and the CR-10 on Wednesday. Using the free ground shipping very quick loving it. Products came in mint condition.

Now the Energy VSV 10 went on sale a week after I purchased the ESW-10 sub, the VSV-10 is a much better sub. I called Vanns the rep issued my a free UPS return label for the other purchase and will refund the full purchase price. Not charging any of the shipping.

I placed my order for the new sub 2 days later its at my door.

You guys rock and have the best prices."

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5/5

posted Dec-06-2011

"I ordered a high end pair of speakers, and unfortunately received a non matched pair. I contacted their customer service and informed them of the issue, and they stated that they would check with the manufacturer regarding the issue. I later contacted them again, and promptly received a call back from Bekah, she stated that they indeed did encounter an error on their part, and asked what they could do to rectify the situation. She was very polite and handled the situation to my satisfaction, and I commend them all on their customer service. It was very honorable for them to own up to the error, and correct it immediately. I also appreciate that when shipping the item they used Fedex freight, rather than some smaller company, as this ensured the items arrived unharmed, and the delivery was prompt. I am unsure if they always are able to use this carrier for freight, but am certain they strive to resolve any issued encountered. Thanks to the entire team at Vann's for fixing the issue! I will be certain to recommend them to others, and feel confident that I will place them at the top of my list for future orders. Thanks again for all you do, you are truely exceptional!"

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4/5

posted Nov-27-2011

"Update (11/30/11): I was very frustrated since I didnt received my dslr as fast as I was hoping for. However, I am now very happy. I got very good deal with vanns specially after using their pricematch guarantee. The product was brand new as it should be because thats why I bought from reputed dealer instead of street shops. In short- "Great product at Greatest price but with Slow Shipping". I think its acceptable.

Original (11/27/11)- I wanted to purchase sony dslr on 11/18 but associate refused to pricematch stating my merchant is not sony authorised reseller without trying to search it. I did homework overnight called again saturday 11/19 and insisted again. same associate was there. I asked I made sure with sony and merchant I am asking is authorised sony retailer. he checked it, agreed to match price and made purchase. Hoping to get before holidays. I am still waiting and holidays are gone. status shows it will deliver on 11/30. Very disappointed by the service. "

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3/5

posted Nov-25-2011

"I purchased a Nikon Camera D90 from Vanns' online store. I had to return it, it was a defective item. I'm waiting for a refund and have not gotten an email indicating the credit to my VISA. I would liked to have done more shopping at thier store, especially on Black Friday but didn't get to. I called costumer service and they told me that they had the return and would send an email to the return department and would try to get my refund by the end of the day. But it didn't happen. I'm hoping that it will be there by Monday so that I can do shopping on Cyber Monday. The people at the store seemed very nice. I do understand that things happen.. so they will more than likely come thru. I will let everyone know."

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5/5

posted Oct-25-2011

"My Samsung PN59D7000 came in the today, just as it was promised. The 3-D glasses, 3D Blu-Ray player, and movie pack, even came in a few days earlier. We very were happy with the price, service, and the way we were treated. However,I am very concerned about the date of manufacture on my TV, which was June 2011. Many of these PND7000 series TV's made before August 2011.....have had issues with anti-glare film peeling. I was hoping to have gotten a more recent manufacture, as Samsung was supposed to have remedied it. I was told that I would most likely get a newer manufacture. That was not the case. Just the luck of the draw I guess. I can only hope I get one that doesn't make me have to send it back, or get replaced. I am sure the service after the sale will be as good as during the sale. I hope I won't need it"

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5/5

posted Oct-11-2011

"Vann's customer service graciously refunded half the purchase price of Parallels Desktop 5 for us after we found out that it would not work on OS X Lion."

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