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"My first time using this merchant, I had a terrible experience with them sending me an item which was totally not up to the level of its online description. Upon returning the item, the company didn't give a refund until I had contacted my credit card company for a charge back. THEN the refund suddenly appeared but at a reduced amount.How can companies actually stay in business while getting away with this crap? "
"I ordered 8 latches at 19.99 ea, total 159.92, they charged me 19.99 shipping , total bill 179.99. Rec'd the latches and they really didn't match what we hoping, so they were immediately repackaged in the box they came and the enclosed return form filled out, placed in box and given to postal carrier. Well I returned 8 (what I ordered), unopened. I rec'd an email from them saying I returned 1. They gave me 19.99 credit. I immediately emailed back saying I returned 8. Rec'd another email saying they would look into it. Nothing in 10 days, I called, was told to call next week. Waited till the next week, called again. Was told thier still looking into it. So here it is 2/28 and nothing. Total order 179.91 they gave me back 19.99, to date they have beat me outa approx 150 dollars. You decide if you want to do business with them ! I will never order from them again."
"I bought some spline reed for 10.43 cost of materials. Shipping was 6.99 even though the weight was 00.000 lbs. That was outrageous enough however then they added the shipping cost to the cost of the product and charged me tax on the entire amount. In California it is legal to charge tax if you call it shipping and handling. You can see below that first they called it shipping which you are not allowed to tax, according to Van Dykes own customer service representative Bethany, "If you are charging separately for shipping alone, that is not taxable. Our charge is for combined shipping and handling and as such is taxable." Further down in the invoice after just calling it shipping, they call it shipping and handling (for the exact same amount)so they could charge tax. In my opinion this is a deceiving practice among some companies to pad their profit. I was told by the customer service person Bethany "We charge tax on shipping and handling because of the materials used in the shipping process such as boxes, packing materials, etc." I will not buy from this company again. Invoice is below:Total Item Price 10.43 Shipping 6.99 Total Discount 0.00 Total Shipping and Handling Charges 6.99 Total Non Freight Surcharge 0.00 Sales Tax 7.25% on 17.42 included. 1.26 Grand Total 18.68 "
"I ordered brown swirl porcelain door knobs from Van Dykes. They shipped them on time and charged me the right amount. I was fully satisfied with my order. There's only one other supplier for these knobs so I didn't have any other choice; I'm glad it worked out."
"They are currently running a "special," spend $150 and get 20% OFF. So, I spent $200 and entered the code at checkout and the email confirmation verified the correct amount with the 20% discount. However, the next email informing me it was shipped, the amount changed to the FULL price with NO discount. I called customer service and she had no idea why it changed and no discount was applied. She then had to issue me a credit. BEWARE and watch your bill/invoice. Also, I'm pretty disgusted that the shipping charge was $20 for a 3-4LB small box!!! It took 1 week to get from Missouri to Illinois."
"I'm really disappointed in Van Dyke's. They were referred to me by a friend as i needed some parts. I placed the order on August 18th. Its currently September 7th. I reached out to the company. They apologized for not letting me know the item was out of stock and they plan to ship it on October 12th. That's nearly 2 months after my order. I have items all over the house that have been awaiting the parts to put this together. I've noticed others with similar issues and feel they do not have the things in place to properly service their customers. It's a shame and I plan to never shop with Van Dykes after this experience. "
"I was upset to receive my order to find they sent 22 inches of lamp cord when I had ordered 22 feet and still charged me $46. I was also upset they charged me $25.32 for a box smaller than a $4.99 flat rate box would have been. However, in less than 24 hours they responded courteously to my email, are sending me my lamp cord and refunded $10 off my shipping. I'm glad because I really do need their products in my home restoration in Hawaii where we have so little to chose from--so it's still a thumbs up for them!"
"I was not happy with my order I placed on 2/18/11. I finally got it today 3/24/11. But onlt half the order was there. I called and was told that the other 5 items were sold out. I never received an email telling me thses items were out. The items I bought were switchplates and outlet covers. Now I have to find the same ones elsewhere. I will never buy from again..."
"I purchased a $12.99 item, they charged me $7 shipping, when it didn't work, they charged me another $6 to return it. It cost me $13 for an item I didn't keep and the customer service agent was unfriendly and argumentative."
"Beware that Van Dyke's will charge you return postage if you need to return something. They also will not refund shipping charges for the original order. I ended up spending a total of $14.00 for an item I did not even keep. Poor customer service, in my opinion."
"When you're looking for new door sets or other hardware, take a look around beyond your local home improvement store. There are some really good options out there at a fraction of the price of the big boxes.This company offers all kinds of reproduction hardware. I ordered 2 interior doorknob sets in antique copper at an excellent price of $25 each. Sets arrived very fast, and are heavy (solid) and beautiful. Great bargain! Will do business with this company again."
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