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Full Rating Profile
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    • Address: n/a
    • Contact: http://www.valuebasket.com/contact
    • Phone: n/a
    • Customer Support: http://www.valuebasket.co
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.71/10 5.71/10
    Chance of future purchase: Rating 2.94/10 2.94/10
    Shipping & packaging: Rating 2.68/10 2.68/10
    Customer service: Rating 2.67/10 2.67/10
    Return/Replacement policy: Rating 1.60/10 1.60/10

298 Customer Reviews

Rating 2/10
1/5
modified review posted

"Valuebasket is my worst online shop experience. Honesty is not the logo of this company, instead disorganization, fraud and unscrupulousness.

I purchased a camera at Valuebasket a year ago. As the article started to have some problems, I contacted Valuebasket on 31.8.14. to organize a repair since the camera is still under warranty. The homepage states that the estimated time of the repair of the articles is 28 days and that the articles are repaired in local repair centres (which in my case is Spain, Barcelona).

It took whole 2 weeks before Valuebasket finally instructed me as where to send the defective article (an address close to my residence).

I sent the camera to given address on 17.09.14 and I was advised by customer service that I will be informed about the whole repair process via email.

A month later, 18.10.14, and I have no information about the status of my camera whatsoever. My email and phone inquiries are responded always in the same manner, i.e. that my camera does not appear in the database as returned. However, I have a confirmation from the post that the camera was delivered and received at the given return address on 19.9.14. So how to explain this? Fraud? Disorganization?

An agent from the customer service revealed to me, obviously by accident, that all the articles are repaired in Hong Kong and NOT in local repair shops. No one informed me about this in advance and no one asked a permission to send the camera abroad, and no one advised me that the time of the repair might be longer.

No announcements from this company are correct. Just to put another example: when calling the customer service, you can hear an announcement that all calls are recorded to provide a good and secure service. The agent on the phone confessed that the calls are not recorded.

I’m highly disappointed with Valuebasket. I’m leaving for a holiday in the next 2 weeks and don’t know when and if ever I will receive my camera again. Any honest company would offer a replacement or a refund for the mistake they did and the problems they are causing me, but this company doesn’t even bother to answer my request for an urgent solution.

In the end, I learnt my lesson and know that it’s not worth it to try to save a bit of money and to buy a product from a company which doesn’t value their customers, neither cares for them, a company which keeps lying to their customers and doesn’t admit own mistakes.

My order and ticket number: [#JFF-529-41596]: VB 278710 (W)
"


Rating 10/10
5/5
modified review posted

"Order for lens were already received. Thanks a lot for their team who had responded to emails and calls directly. Will surely buy again."


Rating 6/10
3/5
modified review posted

"Order was charged immediately to my account and they were able to deliver after 20 days. Was sad of the very late delivery though emails were received for the status."


Rating 10/10
5/5
modified review posted

"Dispatch has been scheduled immediately for an order of headphones. When finally received it, condition was great and quality was perfect."


Rating 10/10
5/5
modified review posted

"It only took them 6 days to complete the order. The fact that we had a big savings for ordering from them. Good job to everyone."


Rating 2/10
1/5
modified review posted

"I decided to buy a galaxy note 4 in gold and an LG G3 for my business partner. I checked that the phone was in stock and ordered some ancillaries. It was ordered on Oct 8th and its said 3 day delivery. I had a message on 14th telling me that it isn't in stock and they would see if they would try and discount the black one that was £ 12 more. I was upset as the last order i did on Value basket in 2012 ended up with an " in stock" item being out of stock so once again I have the same problem. " Shiela" was supposed to get back to us and tell us when the phone was being sent but we have heard nothing and are chasing the issue for the past few days. I'm a company director with an old phone whilst all of my staff are running about with new phones. I have had a week of wasted 4g trying to run a business on a knackered note 2 and value basket are about as much help as a chocolate teapot. 2 x orders and 2 x fails. It really isn't good enough. I would avoid these like the plague. They are not UK based and they are not very good."

modified review Rep reply posted Oct-20-2014

ValueBasket.com, ValueBasket.com rep has responded

“Dear Customer,

We apologize for any inconveniences caused.

Kindly note that your order has been dispatched and a email have been sent towards you with tracking details. Please follow up your parcel for latest status.

Many thanks for your understanding.”


Rating 2/10
1/5
modified review posted

"I ordered a watch from Qoo10.sg. It was mentioned that it will take 7 to 14 days to be delivered. So when it was 10 days, i email them to check for the status. They were saying that due to the large amount of orders, it was delayed. After waiting for 16 days, i email them again. The same reason they gave me. After 20 days, when i email them again, they told me that the headphone i ordered is out of stock. SINCE WHEN I ORDERED HEADPHONE. Then i clarified that it is a watch. Then they mentioned that the watch is out of stock too. THEN WHY DO YOU NEED 20 DAYS TO FIND OUT THE WATCH IS OUT OF STOCK. Disappointing with no professionalism.

And i am just curious about this company after i read through most of the comments given. Since it is so common for them to do refund and apologize for whatever inconvenience they have created, then why are they still selling stuffs? Are there really that much of stuffs around? Or is it just a scam? Don't they feel shame as a business owner who got the same complaints over and over again? If cannot promise, why promise? Even a kid learn something after making so many mistakes, what is wrong with this company???
"


Rating 2/10
1/5
modified review posted

"Ordered a Samsung Tab Pro 10.1, they took the money from my card and told me a week later that they had none in stock. They take days to reply to any email and I have no faith that I'll get my money back. Am currently speaking to my credit card company to sort a full refund. Should have shopped elsewhere."

modified review Rep reply posted Oct-20-2014

ValueBasket.com, ValueBasket.com rep has responded

“Dear Customer,

Your comment regarding the availability of the item on our website is well noted and saved internally for improvements, as we sell on different platforms; our website might show a discrepancy on the pieces in stock but we are in good hopes to be able to implement, change and provide our customers globally with accurate-real time information in the near future.

Many thanks for your understanding.”


Rating 2/10
1/5
modified review posted

"LAMENTABLE, sin lugar a dudas uno de los peores servicios que he recibido, he pagado mucho dinero por un proucto que no se cuando voy a poder disfrutar por su mala gestion , y lo peor es que no es algo aislado le pasa a mucha gente, PENOSO no voy a volver a comprar nada que tenga la minima relación con estos tipos"


Rating 2/10
1/5
modified review posted

"SCAM - Avoid at all costs.

31 July - Ordered a camera that was listed as in stock.
29 Aug - Cancelled when it hadn't been dispatched.
03 Sept - Camera dispatched by ValueBasket
10 Sept - I refuse delivery by DPD, as instructed by ValueBasket
29 Sept - Order refunded and I consider myself very lucky

Almost all of the communication I had from ValueBasket was either an automated reply or a flat out lie; including stock levels, tracking number, delivery status, and location of delivery after the courier had confirmed attempting to return it to them.
"

modified review Rep reply posted Oct-20-2014

ValueBasket.com, ValueBasket.com rep has responded

“Dear Customer,

We apologize for any inconveniences caused.

Kindly note that your refund has been completed and will appear on your credit card statement. If your credit does not appear on your next statement cut, please contact us via webform to further check.

Thank you for your understanding.”


Rating 2/10
1/5
modified review posted

"3 Weeks+ and still waiting for a camera. Many apologetic delaying emails of no substance. Finally 1 week ago a "Just Shipped! Your order is on its way and will arrive very soon." email arrived, even with a tracking number. Today I contacted the Courier and no such parcel is in transit. ValueBasket.com just created a tracking number and never arranged dispatch. Upon demanding an explanation from ValueBasket.com astonishingly I received yet another "please wait a few more days" email and nothing else. I have now instigated legal proceedings to retrieve my money. The UK telephone number on their website doesn't exist. Fraudsters. They will take your money and you will not receive the goods, just empty promises. After receiving the reply below which is yet more delaying tactics - there never was a parcel dispatched, I will wait no longer and I require my money back. "

modified review Rep reply posted Oct-14-2014

ValueBasket.com, ValueBasket.com rep has responded

“Dear Paul,

I am very sorry for the inconvenience caused.

May i kindly request that you allow a couple of days for update from the courier's website as usually, they have information on their tracking system once parcel arrives at their depot. You can be assured that delivery shall be made as soon as possible if not already.

Many thanks for your understanding.”


Rating 8/10
4/5
modified review posted

"An order for an LG phone and has been received a bit late. No issues that we were aware of. Good thing though it was late but it was bearable."


Rating 2/10
1/5
modified review posted

"I purchased a Nexus 10 in June 2013 and had to return it under warranty as the camera had stopped working. This was returned to them on the 15th July 2014 and was signed for by them on the 16th July. After 13 weeks I have received no information about my device apart from excuses from a call centre. I also tried to phone them and was put through to a call centre in the Philippines. I am still awaiting a refund or replacement. DO NOT BUY FROM VALUEBASKET EVEN IF THEIR PRICES ARE TEMPTING."

modified review Rep reply posted Oct-13-2014

ValueBasket.com, ValueBasket.com rep has responded

“Dear Winifred,

I am very sorry for the inconvenience caused.

I would like to inform you that usually for items that needs to be repaired, time frame depends on the service centre. This is due to some parts are necessary for the completion of repair.

You can be assured that update will be provided to you.

Many thanks for your understanding.”


Rating 2/10
1/5
modified review posted

"ValueBasket's website says that it has 'UK stock'. This is almost certainly a contravention of the UK Trade Descriptions Legislation. Before placing my order with ValueBasket I called to check if the lens I wanted to order was indeed 'UK stock'. I was assured that it was and proceeded to order. I was told that the ordering process would take 2-3 days and that the lens would take a further 2-3 days. In fact it took a total of 11 working days, over 2-weeks, to arrive. Immediately prior to delivery the lens came via the Netherlands proving that it wasn't 'UK stock'. In addition, I was supposed to receive an invoice from them automatically - I had to call them 3 times to obtain this despite it being an 'automatic service'. This company clearly has a very inefficient business model that also puts strains on it's telephone staff to explain the delays! I was tempted by the low price but I will never use them again, and instead use OneStopDigital."

modified review Rep reply posted Oct-13-2014

ValueBasket.com, ValueBasket.com rep has responded

“Dear David,

I am very sorry for the inconvenience caused.

I would like to confirm that we source our items worldwide but all products are made for UK market. Furthermore, products are covered with our 36 months inhouse warranty.

As for the missing invoice, I am very sorry as usually this document comes with the parcel however, there are instances wherein this gets lost. My sincere apologies.

Many thanks for your understanding.”


Rating 10/10
5/5
modified review posted

"Very glad that the order was made through them as it was delivered as promised. Keep it up guys and keep them coming. Happy to get order."


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