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rip off merchants
"seen enough of the reviews here to see these guys dont deserve to be trading. thankfully they have wound up operations but for those people who have had their money taken and time wasted by these parasites.here is some info on them. Alan lim is the owner, he owns eservicesgroup or e-servicesgroup in wanchai hongkongyou can find him and the company on linked in, facebook, and stop them doing this to any more people with their shady operations.their CFO is atul khannaand ecommerce head is gonzalo martin mendietathey are backed by 4pX shenzhen, a chinese logistics company,these are all people in HK and think they are above the law. "
Value Basket is winding up!
"Ordered a mobile phone and they did not deliver for 3 weeks so I went to cancel the order and ask for refund. Till now they still have not refunded me! Now they send an email to say they are winding up and ask creditors to meet in HK??? Crazy. Do they expect me to fly over there to settle? SCUMBAGS!!!! They are closing down after ripping off our money!!! Hope they burn in hell. "
It was excellent until I read these reviews
"I wasn't aware that this site was extremely bad and unsafe as I have been using ValueBasket since 2013 and I received all items I had paid for. During these 3 years, I have bought two cameras and five lenses and I received all of them in great conditions and in timely manner. They updated every status of my order in my account. I was very happy. My sister also bought a camera and a lens from them. When there was a problem with the courier service (DHL), she contacted ValueBasket's customer service and they were quick and very helpful and solved the problem. Now I notice all the negative reviews and the fact that the website itself cannot be accessed made me suspicious so I would have a second thought before buying from them again. But my experience with them were wonderful. PS. (If you are wondering why I have put my order number as "xxxxxxxxxxxx" it was because I forgot the number and I could not access the website to check. I do remember the date I bought it though)"
"I ordered a camera from Valuebasket.com and waited 2 months before canceling my order because the items never came. A month has passed since canceling and I still have not received my money back. This company is a total scam. "
I send the phone for reparation and disappeared
"I send the phone in warranty to Value Basket already almost 2 month ago, since it had a well known production problem, and they agreed to repair. I didn't receive anymore any meaningful communication from them regarding the status of reparation. If I write now I receive automatic reply. Also the phone number is not working.. I don't know anymore where is my phone, En other time that I bought something from Value Basket, it was supposed to arrive in 5 days.. I received after 2 months.."
"Be aware everything ships from China so it takes 6-8 weeks. Returns are very expensive.I was checking on prices while waiting for a Nikon lens and accidently ordered a second one at a higher price! After weeks of hassle to get a Return Authorization (no number, just an address) I returned the second one unopened. It took SIX MONTHS of me constantly badgering them to process my refund. And of course it was for the lower price order.STAY AWAY!"
DO NOT BUY FROM THIS COMPANY! THEY OWE ME £400 FOR A MOBILE HANDSET I CANCELLED
"This company is fraudulent - i ordered a mobile phone from them which was not delivered to me for weeks despite the time frame for delivery given. I cancelled the order and they have now not refunded me the £400 and have given NO valid reason as to why. DO NOT BUY FROM THEM."
Fraud company - stay away
"Order made on 8th May, paid the same day, delivery confirmed within next 8 days. Till end of May nothing received. On 4th June order canceled and no refund till today (14th July).Plenty the same cases described for Polish section.------------------They pick 1 order out of 10 to make good impression, all other orders drop to trash can. Price is also considered upon doing the selection (cheap are prefered). This is why there are some positive feedbacks. I had bad luck and lost !1100EUR, "
BUYER BEWARE OF VALUEBASKET!!!!!!!!!!!!!!!!!!!!!!!!
"MY PHONE FAILED AFTER ONLY 6 MONTHS ,NEVER OFFERED A RETURN OR REPLACEMENT AFTER WEEKS OF CHASING THERE CUSTOMER SERVICE TEAM, PAID OVER £200 AND NOW HAVE NO PHONE AND NO REPAIR WILL NEVER BUY AGAIN.NOT UK COMPANY SO BUYER BEWARE AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!JOHN POTTS"
Worst customer service ever!!!!
"Sent faulty drone off to them for repair. 3 months and still no reply or any return date. Ayessa, customer service adviser absolutely clueless. Do not buy from this company. Worst customer service ever!!!!!!!!!!!"
Constant updates, prompt responses, items shipped as ordered.
"Purchased Nikon 35mm f/1.8G Lens.They updated me every step of the way and delivered in 1-2 weeks. Box was dented but items were working perfectly. E-mails sent to them were promptly replied. Note that I purchased the shipping insurance.Recommended!4/5 star as box holding the lens was damaged but content still works fine."
DO NOT USE THIS COMPANY!!
"I bought my son a pair of Astro A40 headsets for his computer for Christmas at a cost of £114. They became faulty as he lost all sound in them so I contacted Value Basket in January as they were under warranty. It took ages for them to get back to me but I eventually heard back from them in February of this year after they seemed to employ delaying tactics in telling me how to return the item. After around 5 or 6 emails over the course of a month they eventually sent me a returns form and address label to return the item. We are now almost 6 months down the line and anytime I enquire about the whereabouts of the headset I am fed some story about waiting to hear back from the technical department. They clearly have no intention of repairing or replacing the item and are just hoping I go away. They also don't seem to have a UK based address so that should have set alarm bells ringing in the first place. Very dodgy company - DO NOT GIVE YOUR MONEY TO THIS COMPANY. "
FRAUD: never dispatched, never refounded
"After waiting a long time (over a month) for my order to be dispatched (in the meanwhile they just wrote apologies emails), I've decided to ask the refound, they didn't even answer me back.If I don't see my money back by today, tomorrow morning I'll be reporting the case to the local authorities.UPDATE:After calling the uk support (I am in Italy so I had to pay a bunch of money to call them) I finally got an answer by email, saying that they need about 4 days to refund my money, plus 3 days because my bank needs to elaborate the refund, so a total of 7 days.My bank said that actually it doesn't need any time to process the refund, so I called Valuebasket back to ask them if they could respect the 4 working days they promised for the refund, they first hung up on me, after calling back again they didn't even seem to care and didn't even send me the confirmation email they told me I would have received after my call."
Warranty is a joke!
"First they sold me an international version of the Olympus TG-4 with not mention of it on their website which the international version has no warranty coverage from Olympus and I was having power button problems a month after owning and figured oh well I can send it back to Olympus maybe Value Basket will make things right. Wrong! I sent it back after jumping through all the hoops, even had to send video proof of the problem and pictures of the package, etc. They ship the camera to Hong Kong and all I get is we found no issue and they sent it back so much for all that work. I get it back same issue, but even more often. So I contact them again and sent it back again and go through all the hoops again. This time they just told me that the small scratches on the rear lcd is abnormal wear and they won't do anything and want to charge me to ship it back. I tried arguing my point and all they can do is shift blame and are accusing the courier for damage. Worst service I've ever received. The warranty is a joke and being outsourced to China."
Avoid to not waste your time and disappoint yourself
"I bought on the 9th of May galaxy s6 edge 64 black, I was prepared that I have to wait a little bit before I put my hand on the new phone. Anyway one month passed and they had not dispatch the item. I open 4 tickets asking them when they will dispatch and they always replied and gave me a silly excuses (influx of website and platform sales) and that they upgrade my order for free to Express Delivery on the actual dispatch day. however, 36 days passed and they sent me an email telling me that the item is out of stock, they ask me if i replace my order with anything else and they will give a big discount. I thought same phone but with different colour (white). anyway they replied that i have to pay extra 39 pounds as the white is more expensive. Dealing with valuebasket.com unpleasent and unprofessional. I will give them undeserved extra 2/3 days to process a complete refund or I contact my bank to dispute the transaction."