36,420 stores
1,203,884 reviews
5917 shoppers online now
161 reviews 
posted Jan-19-2012 “Hello Recover,
Thank you for leaving feedback regarding your order. I will be happy to research the order number you provided and respond to you within 24 hours with a resolution for your concerns. Again I apologize for the troubles, but I will get this corrected for you.
Thanks again,
Valorebooks.com”
1/5
posted Jan-18-2012 
posted Jan-19-2012 “Hello sharinganmasterz,
Thank you for leaving feedback about your recent experience. At this time I apologize for the troubles you encountered. I would like the opportunity to assist you further. Can you please contact customerservice@valorebooks.com and attention your email to the Director Of User Services? I will be happy to contact you as soon as I have the information. Your response is apprecaited!
Thanks again,
Valorebooks.com”
posted Jan-19-2012 “Hello Gloria1987,
Thank you for leaving feedback regarding your recent experience with Valore. I apologize that you are upset regarding your order. At this time I would like to review your account and see what happened. Can you please send an email to customerservice@valorebooks.com and attention the message to the Director of User Service? Your response is greatly appreciated!
Thank you,
Valorebooks.com”
posted Feb-22-2012 “Hello mishmash,
Thank you for leaving feedback. I will be reviewing your order, and will be in contact with you by tomorrow. I understand your frustration, and I would like the opportunity to assist you further. Please contact us anytime with questions, we are always happy to help!
Valorebooks.com”
posted Jan-19-2012 “Hello bradleyrn1,
Thank you for leaving a review for your recent order. I apologize for the inconvenience this has caused you. I am happy to review your order and see that happened. Again I apologize and I look forward to reviewing the order and coming up with a resolution for you.
Thanks again,
Valorebooks.com”
1/5
posted Mar-19-2012 posted Mar-23-2012 “Hello tmslankford,
Thank you for the feedback regarding your purchase. I apologize for the troubles you experienced. I have reviewed your order and will be in contact with you regarding the order. In the meantime if you have any further questions please conact us at customerservice@valorebooks.com.
Valorebooks.com”
Share your shopping experience,
write a review!
Follow us & win cool gear: 
Visa / Mastercard
American Express
Discover
Money Order
COD
Check
UPS Ground
International
Secure Order Processing
This review was modified by 
![Share](javascript:share_rating({"review_body":"I want the ValoreBooks rep to see this. I WILL NEVER EVER BE A CUSTOMER OF YOURS AGAIN!!!!! WHAT IN THE WORLD ARE YOU GUYS DOING THAT REQUIRES YOU TO HAVE YOUR CONTACT NUMBER BUSY FOR 5 HOURS STRAIGHT!!!! WHEN I OR ANYONE ELSE PLACES AN ORDER WITH YOUR COMPANY, GET OFF YOUR LAZY BUTTS AND SEND US A CONFIRMATION EMAIL!!!! I WAS CHARGE MORE THAN I WAS QUOTED AND HAVE NO ONE TO TALK TO ABOUT IT! I WANT EVERYONE READING THIS TO UNDERSTAND THAT MAKING A DEAL WITH THESE PEOPLE WILL MAKE YOU LOSE HUNDREDS!!!! I FAILED MY FIRST EXAM DUE TO YOUR LAZINESS!!! I WILL BE REPORTING YOU TO THE BBB!!!!!","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1171897#comment1171897","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"sharinganmasterz","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a book on 12\/23\/11. I never received a confirmation email or a confirmation number. But somehow on 12\/28\/11 they took the $17.24 out my account. I figured the book must be on its way. I never received the book and emailed Valorebooks.com. I was told there was trouble with the website and my order was cancelled and that I would receive my payment back in 3-5 business. I NEVER received my payment and NO ONE is responding to me about what is going with my money! I was told once that they couldnt track my order ummmm YOU NEVER GAVE ME ONE AND CANCELLED MY ORDER but you sure did charge me for the book. I told them I have the proof they charged and NO ONE has done anything to help me! Highly disappointed and upset!","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1170199#comment1170199","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"Gloria1987","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a book that was supposed to include a dvd, as required for the class I was taking. The description for the book specifically stated that it came \u0022with dvd\u0022. When I received the book, the dvd was not included. I contacted Valorebooks customer service department right away via email and someone named Jermario got back to me shortly after stating that they cannot guarantee all dvds will be included with the books. Ok, fine. No big deal. He also included step by step instructions in the same email as to how to return the book. I followed the steps just as he listed them and per my tracking number with USPS, the book arrived to the seller on January 19th. I have still not received a refund or heard anything at all. I\u0027ve contacted Valorebooks customer service department two times since January 19th with no reply. This is the worst customer service I have ever experienced and I will urge anyone looking for books to never use this company. ","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1277833#comment1277833","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"mishmash","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I got a great deal on a book from ValoreBooks. The order shipped promptly and came in great shape, much better than I expected.<br><br>Since this is a website, like eBay or Half.com, that has sellers selling through the site, you can\u0027t always expect the same quality of service. I\u0027d suggest only buying from reliable sellers.","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/302936#comment302936","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"Planatoid","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very satisfied with my first time order from Valore Books. It only took 3 days to get from Buffalo to NJ via standard USPS book rate and the book was as listed; used in virtually brand new condition.I will definitely purchase from them next semester.","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/415152#comment415152","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"jusinowicz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Buyer Beware!!!Don\u0027t purchase books from Valore Books. You won\u0027t receive your item and you wont\u0027 get your moneyback. Luckily I used paypal and filed a dispute which sided with me so I got a refund. Valore Books would not respond to any of my emails nor did they respond to Paypal. ","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1165899#comment1165899","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"bradleyrn1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a new International Edition engineering textbook here on Sunday with priority mail. I received the book on Wednesday that was shipped from China. I was originally worried about shipping times since this was my first time buying textbooks online but the shipping was indeed quick - 3 days! The IE version is so worth it too as compared with my classmates\u0027 $200+ old, used, and heavy hardcovers.<br><br>The transaction of the site was fast and clean.<br>I will probably use this site again next semester if necessary and I highly recommended others too because I saved about 35% as opposed to my campus\u0027 bookstores.<br><br><br>Tips for New Students for Saving Serious $$$: <br>- Order the International Edition if possible <br>- Google the coupons\/promotion codes for the site<br>- MAKE SURE YOU ORDER EARLY JUST IN CASE (factor in an extra week to the shipping when making purchasing decisions)<br><br>Thank you ValoreBooks and good luck to all students! :3<br><br>","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/436871#comment436871","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"FrozenPie","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have had nothing but poor service with this company. I got my book in good time but when I returned it in good condition the warehouse did not accept it. I spoke with a supervisor and she stated they have been having trouble with this and would refund my money. I would have it in 2-3 days. It has now been over a week and no money, no return phone calls, and now my back won\u0027t refund the $33.00 overdraft fees I have been charged. I have never dealt with a company with such poor customer service let alone you can\u0027t even get through to anyone.","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1356943#comment1356943","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"tmslankford","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Competivie prices for textbook and fast shipping. Although, one of my book is a little dirty and the corners are a bit ruffled, but that can be from shipping, and for a $30 saving, it\u0027s worth it.","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/278789#comment278789","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"c11dolphin","rating":"5"}, "single");){kind=link}
"I was NOT impressed by this seller, they stuffed my text book into the cheapest/smallest mailing pkg. available,which in turn due to its size,ripped through the shipping process. To make matters worse, when i got the book,the cover was covered with glue and sticky residue. I understand what it means to be "used", but their is no reason to send someone a product that filthy,there are too many other sellers to have to put up with this type of service, look around and try someone else."