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161 reviews 
posted May-25-2012 “Hello Khurshida,
I will send instructions for the label. Please check your email within 24 hours you will have the information you need.
Valorebooks.com”
posted May-25-2012 “Hello mhc005,
Thank you for the update, we did have some errors regarding emails being sent. I will gladly update your account. Please note, you will receive an email from me within 24 hours regarding the order.
Valorebooks.com”
posted May-25-2012 “Hello lshattan,
Thank you for your feedback, whether positive or negative it will help our company grow. I understand your frustrations, and am happy to announce that our phone support, and customer service support has been changed. Valore is now available with customer support and apologize for the delays in our previous responses. We appreciate you as a customer, so I will be in contact with you personally to work on a resolution.
Valorebooks.com”
posted May-25-2012 “Hello areschild,
I would like to start by apologizing for the troubles you expereinced with your sellback order. I will be reviewing the order to make sure all was done correctly, and I will be contacting you as well to discuss any remedies I am able to find. Thank you in advance for your patience while I review the information!
Valorebooks.com”
posted May-16-2012 “Hello Dbratton87,
Thank you for the feedback. I will be incontact with you by tomorrow with a return label. I apologize that you expereinced troubles, but I assure I will be happy to get this resolved for you. Valore does appreciate your business and we will get this resolved.
Valorebooks.com”
posted May-16-2012 “Hello Kimberle,
Thank you for the feedback, we look forward to assisting you in the future.
Valorebooks.com”
posted May-16-2012 “Hello misssarao,
Thank you for leaving feedback regarding your experienced. I feel terrible that you had a poor return experience. Valore is a marketplace that unites buyers and sellers and I see you were working with the seller.
I have corrected your order and will contact you personally to give further information regarding your account. Valore does appreciate your business and value our customers. I hope we are able to fix the issue to your liking.
Sincerly,
Valorebooks.com”
posted May-10-2012 “Hello kbarnhart002,
Thanks for the kind words! We appreciate your time!
Valorebooks.com”
posted May-10-2012 “Hello swestern,
Thank you for taking the time to leave feedback regarding your order with Valore. We appreciate your business and look forward to you and your family enjoying our offer of savings. If you ever have a question please contact us anytime we are always happy to help!
Valorebook.com”
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![Share](javascript:share_rating({"review_body":"I sent back my rental on either April 31st or May 1st using the provided return packaging. I got an e-mail the other day saying that my book was due. Now I have one saying that it is overdue. I had e-mailed them about this but got no answer.","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1562680#comment1562680","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"mhc005","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very frustrated and bad experience. Did not receive book in time from my seller, no phone number to contact, emails to seller and company have gone un-answered, and very difficult to find any customer support information. Will not use a site that lacks customer support again.","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1555744#comment1555744","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"lshattan","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Customer service is a joke. If you actually manage to find how to contact them they won\u0027t respond. After 19 days I haven\u0027t even had them confirm the books have arrived even though the post office says they did.<br><br>Update: after filing complaints my order finally got processed and supposedly a check sent except for 1 book which was said to have excessive writing in it (??? It was new and never used but...ok I guess??)<br>I\u0027m just glad this experience is almost over and I will now go back to ether my bookstore buyback or selling on amazon. I just wish I had read that they will not send my book back more closely since it could have been sold back to my college since it WASN\u0027T written on with even a pen mark. <br>","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1554652#comment1554652","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"areschild","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I rented a book from this website this semester. I am attempting to return it now but there is NO WAY to do that. I have spent hours going in circles on the website. It is not giving me the option to print out the shipping label. I looked in the support section and read the step by step instructions but the options I am told to select are simply not there. I log in, go to my order, select \u0022return rental\u0022 then it asks if I would like to return a rental from this order or another. I select \u0022this order\u0022 then it takes me to another page telling me I did not select a rental from this order. There was no option to select it. ALL I WANT TO DO IS RETURN MY BOOK!! I have contacted customer service days ago but they will not get back with me. They do not have an option to call or do live chat with a customer service rep like Collegebookrnter (who I will go back to using). They just tell you to email them (even their emial is difficult to find) so they can proceed to ignore you. If I cannot return this book in time or if I return it and get charged anyway (like many others) I will be filing a complaint with BBB and reversing the charges with my credit card company. I will not stand for this. Can someone, anyone please tell me what I am doing wrong and how to return my book!? ","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1547638#comment1547638","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"Dbratton87","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My first time renting it was cheap and easy to return. I will be using this service again. Thank you.","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1545992#comment1545992","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"Kimberle","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The worst experience ever! I needed a book for school so I used the isbn# and found the cheapest at Valore and ordered it. Little did I know it was the International version which has a different isbn# and is not what I ordered and is worth nothing in the states. When I emailed Valore and the seller, who somehow ended up in the whole process, with the problem they said some where in the description it said it was an International version which I did not see and that book should not have come up when I entered the isbn# for the regular version. So I sent it back followed all the detailed rules, payed 12$! So I could get the tracking number because Valore claimed it was my fault I got the wrong book so I would have to pay to return it. I ended up getting three different return address between Valore and the seller of the book which dealing with the company and the seller has made this process very difficult. I sent it to an address at which the seller requested. Then I never heard from anyone for five weeks! The book was received after one week. I then contacted the seller who had been very nice about the return but now is questioning me about negative feedback I gave him when all I had done was state the truth at the feed back request of Valore. Ahhh! I cant believe the customer service! Why would Valore ask for feed back and then when I gave it to them the seller questions me on why I gave him negative? feedback!!!?? This has been the worst most complicated service I have EVER experienced! After posting this I got an email saying they reimbursed my credit card for the full amount! Yay. I still never heard from The seller again. I think it\u0027s a very weird system they have going on. ","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1543742#comment1543742","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"misssarao","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would definitely shop at valorebooks again, I found them to be completely reliable.","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1519532#comment1519532","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"kbarnhart002","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve both purchased books and rented books from ValoreBooks.com and will continue to do so until ALL my kids are out of college. It is SO MUCH MORE AFFORDABLE than campus bookstores and other web based book sellers. The textbooks have all arrived promptly and in good condition. The rental system is also a very simple process and the mailing fees are included in the rental price. There is no forgetting when to send the book back because they send timely reminders to assure you get your book back on time. I love the money I save and the no-hassle process of buying and\/or renting textbooks through ValoreBooks.com!","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1517382#comment1517382","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"swestern","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have (so far) only ordered two times. But I am amazed at the speed of your service. And I\u0027m pretty sure that you \u0027will\u0027 have what ever book I am looking for. Thank you!!","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1511849#comment1511849","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"SmokeyC","rating":"5"}, "single");){kind=link}
"I received book in January, and i need return it. But i don't have shippeng label and i don't know where should i return it. Please tell me address where i can ship it back. At least i need to know if i can renew it."