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Store Rating and Reviews ValoreBooks.com

Homepage: http://www.valorebooks.com Shop Now at ValoreBooks.com

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Overall Customer Satisfaction Rating  
Six-Month Rating: 8.79 / 10
Write a Review
Six-Month Reviews: 29
Lifetime Reviews: 88

   


Lifetime Rating: 8.81 / 10
All Stores Avg.: 7.91
8.93 Pricing of Products and Services
8.10 Likelihood of Future Purchases
8.10 Shipping and Packaging
7.64 Customer Service
4.50 Return or Replacement
Show Reviews Read all 88 reviews below.
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2-3 Day Delivery
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Customer Info. Confidential
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mailing address:
4241 Jutland Drive  
Suite 302  
San Diego, CA
customer support email:
customerservice@valorebooks.com
phone:
858-324-1700
customer support:
888-825-6731
business hours (est):
8:00 AM - 5:00 PM PST Mon - Fri

FAX:


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 ValoreBooks.com Customer Reviews
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Reviews 1 - 15 of 91
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Very Satisfied
Reviewer: mampv
Click Here to See the Profile for mampv

3/13/10 2:30 PM
I am very pleased with my Art book purchased through Valorebooks on February 2010 because I saved lots of money and the book is in excellent condition. The shipment was very prompt, the experience has been great and I will definetely continue shopping at Valorebooks.  
 
M.M.  
California

Very Satisfied
Reviewer: Ari123
Click Here to See the Profile for Ari123

3/9/10 3:28 PM
I accidentally sent Valore books the wrong order of books that were supposed to ship to a different company (and vice versa). Since I sent the wrong books, they ended up somewhere in the warehouse unaccounted for. A representative named April was incredibly helpful and assisted me through all of my questions and worries about my books. She alerted me as soon as my books were found in the warehouse and was very friendly over the phone. Thank you Valore books for your honesty, great customer service and care.  
 
Ari

Very Satisfied
Reviewer: Footprints Gal
Click Here to See the Profile for Footprints Gal

3/5/10 2:08 AM
Got my order fast! Shipment was in great shape. I was worried because I had entered an incorrect shipping address number (by 1 digit) and contacted them about it. NO problem! The shipment was on my porch ON TIME! I am SO impressed with their products and customer service. Will definitely use them again!

Neither Satisfied Nor Dissatisfied
Reviewer: bigwillie1213
Click Here to See the Profile for bigwillie1213

3/2/10 11:37 PM
Hi names William, This is my first and last time dealing with Valore Books. First off, you need to include address and phone number for contact us!  
But getting back to my problem now. I sent in my books for buy back on Feb 2 and didn't get an email that it had arrived until the 19th, I am in NC it does not take 18 days to get mail to CA. They did not process my order until the 26th. Way past the 48 hour mark posted to me on that email. on the 27th I get an update letting me know that some of my books did not arrive and one came with no cover? Why in the heck would I send a book with no cover? Come on please explain to me how some books got there and some didn't when they were all in the same box. TAPED UP none the less with packing paper and all. When I send an email for help, I waited all weekend to finally hear something back. Today I get an email letting me know that a check has been sent out for 57.35, So I go from 191 dollars to 57, when all I was asking for was the 134. And yes I wanted to know what happen to the 5 books that didn't arrive, but 57 dollars come on Valore what kind of scam you running here? All together I sent in 17 books, most were perfect never been used with all their CDs and everything, lab books and such. I am getting 57 dollars for all that, don't I feel special. I got scammed out of hard earned money for text books that I can't use anymore.  
 
 
ValoreBooks.com contacted me 11 hours after posting this message. Everything was resolved to my liking, I am getting my full pay. Thanks again Valore for all your help.

This review was modified by its author, bigwillie1213, on 3/3/10 2:45 PM.

Reseller Reply    
Posted by
3/3/10 12:56 PM
Hello William,  
 
Please check your email when you have an opportunity, our customer service team has replied to your questions, and you can be sure that you will be receiving your requested dollar amount for selling your books!  
 
Thank you,  
ValoreBooks.com

ValoreBooks.com
Valorebooks

Very Satisfied
Reviewer: catherine.rojas
Click Here to See the Profile for catherine.rojas

2/28/10 8:22 PM
ValoreBooks is probably the best site to buy used books. They offer a variety of options to choose books from and with which to pay. Of all of the sites I checked, they always find the cheapest re-sellers (for both school textbooks and regular books). I just started using this site during the fall semester and have since purchased virtually all my other books there since. I would recommend this site to anyone and everyone.

Very Satisfied
Reviewer: shosil18
Click Here to See the Profile for shosil18

2/27/10 10:44 PM
Great company, positive experience, would buy from again and would recommend!!

Very Satisfied
Reviewer: Licha
Click Here to See the Profile for Licha

2/26/10 4:48 PM
I was very pleased that I received my textbook within 3 days from ordering. Got it just in time to study for mid-term exams next week. Thank you so much. GREAT SPEED PROCESS...

Very Satisfied
Reviewer: citycentre
Click Here to See the Profile for citycentre

2/22/10 9:36 AM
used this site last semester as well,was able to purchase all the books at a considerable discount.All books were delivered quickly without extra postage in excellent cond. No problems at all.

Very Satisfied
Reviewer: Sjane
Click Here to See the Profile for Sjane

2/22/10 12:02 AM
I am so excited about finding ValoreBooks.com. I have been telling those who go to my college about my purchase and how great I think your website is.  
 
Order #: 1004108  
Purchase Date: Thu, January 21st  

Very Dissatisfied
Reviewer: ctajerha
Click Here to See the Profile for ctajerha

2/16/10 3:59 PM
I sold a book to valore books in november and have contacted several times I have not received my check and keep getting the run around.  
Very poor customer service will never use again or recommend ctajerha@charter.net

Reseller Reply    
Posted by
2/17/10 3:45 PM
Hello Carol,  
I'm sorry you didn't receive your sellback check both times it was mailed out! I will follow up with an email to your charter.com address to make sure we have the correct address on file.  
 
I would like this issue resolved quickly resolved for you and again apologize it's taking so long.  
 
Sincerely,  
Christina & The Customer Service Team  
ValoreBooks.com  
1-888-VALORE-1

ValoreBooks.com
Valorebooks

Very Satisfied
Reviewer: jrosey
Click Here to See the Profile for jrosey

2/10/10 10:31 AM
Book was in pretty decent condition, some minor markings. The savings made it worth it though!

Very Satisfied
Reviewer: mixtervn
Click Here to See the Profile for mixtervn

2/9/10 7:00 PM
I spent several hours online looking for a used  
"Prentice Hall Reader 2009" and all I got were books priced in the high $30 range, the best deal i got was an option to rent one at $25 bucks something.  
 
But then, on a desperate attempt, I clicked on almost every link on the search engine relating to the book and found a BRAND NEW 2010 issue on ValoreBooks.com for just $20. (which was listed on the search engine at $54.25 --- my tip for you: NEVER TRUST PRICES ON SEARCH ENGINES, COME TO THE ONLINE STORE AND LOOK WITH YOUR OWN EYES) More than a bargain to me! Took it without hesitation.  
 
I am still amazed at the fact that they have so competitive prices. For a student like me, prices are all that count.

Very Satisfied
Reviewer: AuNeye
Click Here to See the Profile for AuNeye

2/6/10 6:33 PM
ValoreBooks can be counted on providing suppliers that deliver high qulaity products on time at a bargain price.

Very Satisfied
Reviewer: kales1021
Click Here to See the Profile for kales1021

1/19/10 5:48 PM
Wonderful site to get textbooks from. I seriously got a book for $2 that would've cost me $104.25 in the campus bookstore! This textbook site was a huge cash saver!

Very Dissatisfied
Reviewer: davidmu39
Click Here to See the Profile for davidmu39

1/18/10 7:48 PM
I will NEVER purchase from this vendor again. I ordered my book on January 2 and still have not received the book 16 days later. I paid for priority shipping and received a zero for my first assignment because of them. NEVER AGAIN.

Reseller Reply    
Posted by
2/10/10 7:54 PM
Hello davidmu39,  
 
Wow, I am so sorry you never received your book! I would be happy to look into and resolve this issue for you. Please contact me at customerservice@valorebooks.com or 1-888-VALORE-1, or even forward me your email address and I will contact you.  
 
Sincerely,  
Christina & The Customer Service Team  
customerservice@valorebooks.com  
1-888-VALORE-1  
 

ValoreBooks.com
Valorebooks

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