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RatingsRating
Store InformationStore Info
Full Rating Profile
  • ValoreBooks.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 268 Summer Street | Suite 502 | Boston, MA
    • Contact: customerservice@valorebooks.com
    • Phone: 888-825-6731
    • Customer Support: 888-825-6731
    • Business Hours: 9:00 AM - 5:00 PM EST Mon - Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.51/10 7.51/10
    Chance of future purchase: Rating 6.31/10 6.31/10
    Shipping & packaging: Rating 5.92/10 5.92/10
    Customer service: Rating 5.17/10 5.17/10
    Return/Replacement policy: Rating 5.28/10 5.28/10

11,717 Customer Reviews

Rating 10/10
5/5
modified review posted

"Timely, efficient, and priced for the cost conscious student . Will continue to purchase and rent books from Valore Books."

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks sincerely appreciates that you have been able to take advantage of the selection offered on our site. We understand that students are busy managing their lives and educations and should not have to worry about the cost of their books on top of that. We try our best to make sure that our customers find everything they need to have a successful learning experience. Thanks for your feedback!”


Rating 8/10
4/5
modified review posted

"First time user and hoping to buy from valorebooks if everything goes as planned."

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thanks for continuing to choose ValoreBooks for your textbook needs! We hope to become a reliable source for you in the future!”


Rating 10/10
5/5
modified review posted

"This survey is a bit premature, as the book has not even arrived yet, nor should it for a few days."

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hi! We send the link automatically when an order has been placed so that our customers always have a way to leave us feedback. Let us know what you think of your books and your experience with our site when you have the chance!”


Rating 8/10
4/5
modified review posted

"You guys send the email in regards to the deliver too ahead of the deliver, making me think that my items was delivered when it wasn't until 5/23..my suggestion will be. Send you satisfaction delivery email days after item was delivered, not before. Thank yiu"

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for your feedback! We appreciate that you took the time to let us know how we can improve our services for you. Please check back to see even more incredible things to come on our site!”


Rating 10/10
5/5
modified review posted

"Buying at ValoreBooks has always been an excellent experience! I am very satisfied with the items I have bought and the service."

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thanks for continuing to choose ValoreBooks for your textbook needs! Happy to hear that we have become a reliable source for you!”


Rating 10/10
5/5
modified review posted

"On time and quality as described"

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Happy to hear that you received your book quickly! Our sellers understand that in the textbook industry, timeliness is of the utmost importance and ship order within 48 business hours of receiving them.”


Rating 4/10
2/5
modified review posted

"Order has not been verified. Paid extra for the book to get here faster and it has yet to have a status update."

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“We apologize for the wait! When ValoreBooks.com sends an order notification to the seller, the seller has 48 hours (excluding weekends and holidays) to confirm the order. Many of our sellers will confirm orders well within that timeframe so as to ship items the day they were placed. If a seller does not ship an order within the initial 2 business days, ValoreBooks will cancel the order automatically so that the charge on your credit/debit card will reverse and the customer can use the funds to purchase another book. A representative will contact you shortly to explain further.”


Rating 10/10
5/5
modified review posted

"Fast and easy, cheap too :)"

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for choosing ValoreBooks! We're happy to hear that we were able to help you find the book you needed quickly, easily, and at a great price! We look forward to working with you again.”


Rating 10/10
5/5
modified review posted

"Textbooks were shipped right away and arrived on my doorstep within a few days. "

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for your feedback! We at ValoreBooks understand that in the textbook industry, timeliness is of the utmost importance. We encourage our sellers to ship orders as quickly as possible (within 48 business hours of order placement) to make sure our customers receive the books they need in a timely manner.”


Rating 2/10
1/5
modified review posted

"Book I ordered took nearly two weeks to arrive. Then I get a letter from collection agency because of a rental I turned in a few days late. Never will buy or rent from this company again. Just another company preying on already in-debt college students."

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“We apologize for the trouble you've had with your orders. I see that your most recent rental was purchased with standard shipping, which will usually take anywhere between 4-14 days to deliver. You can always track your orders via your ValoreBooks account online if you would like to monitor the shipment more closely.

Your account does not show that any of your past rentals are in collections. If you received a letter from the collection agency, this was an error. A representative will contact you shortly to confirm this information.”


Rating 10/10
5/5
modified review posted

"Quick delivery and exactly what I ordered."

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“That's wonderful to hear! We're happy to know that your seller was able to send you a quality book in a timely manner!”


Rating 10/10
5/5
modified review posted

"Found what I was searching for in minutes and the ordering process was quick an easy. Thank you. "

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Glad to know that you have found the process for purchasing books through our marketplace efficient!”


Rating 10/10
5/5
modified review posted

"Book was great - was delivered in 3 days"

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for sharing your positive experience! Many of our sellers will confirm and ship orders the day they are placed so that our customers will have the books they need as soon as possible!”


Rating 10/10
5/5
modified review posted

"The order was easy to make and it was a smooth transaction. Received an email that my book has already shipped. "

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Sounds like you've had a wonderful ordering experience with ValoreBooks! Glad to hear it!”


Rating 10/10
5/5
modified review posted

"We could not have been more pleased with the service and price we received from ValoreBooks. We needed the high school textbook we ordered quickly to replace one that had been lost."

modified review Rep reply posted May-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for choosing ValoreBooks! Our marketplace is always here to help you find the books you need and our customer service is always available to assist you in any way necessary!”


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ValoreBooks.com is a merchant member
ValoreBooks.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,838 merchant members.