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RatingsRating
Store InformationStore Info
Full Rating Profile
  • ValoreBooks.com
    • Address: 268 Summer Street | Suite 502 | Boston, MA
    • Contact: customerservice@valorebooks.com
    • Phone: 888-825-6731
    • Customer Support: 888-825-6731
    • Business Hours: 9:00 AM - 5:00 PM EST Mon - Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.45/10 7.45/10
    Chance of future purchase: Rating 6.09/10 6.09/10
    Shipping & packaging: Rating 5.65/10 5.65/10
    Customer service: Rating 5.01/10 5.01/10
    Return/Replacement policy: Rating 4.99/10 4.99/10

10,836 Customer Reviews

Rating 10/10
5/5
modified review posted

"Very easy to order and book was so mich cheaper than one in bookstore! Always a plus"

modified review Rep reply posted Apr-23-2015

valorebooks.com, ValoreBooks.com rep has responded

“Glad to know that you have found the process for purchasing books through our marketplace efficient!”


Rating 10/10
5/5
modified review posted

"I was looking for this book for a class. I found it on your book site. I am glad I could rent it. This was so easy and fast.

Thanks
"

modified review Rep reply posted Apr-23-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hello gmother10! We're happy to hear that you were able to save by taking advantage of our rental program. Rentals are such a great option when you know you won't need a book for more than one class. ValoreBooks also offers our customers the choice to either extend their rental period or purchase their rental outright should they end up needing it longer than they planned.”


Rating 10/10
5/5
modified review posted

"Valor books have a wide selection of books and the website is easy to navigate. "

modified review Rep reply posted Apr-23-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you chavekkaedwards for your feedback! Between the larger book companies and the smaller independent sellers operating through our marketplace, you're sure to find everything you need to have a successful semester!”


Rating 10/10
5/5
modified review posted

"I got my book in a timely fashion."

modified review Rep reply posted Apr-23-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for your feedback! We at ValoreBooks understand that in the textbook industry, timeliness is of the utmost importance. We encourage our sellers to ship orders as quickly as possible (within 48 business hours of order placement) to make sure our customers receive the books they need in a timely manner.”


Rating 10/10
5/5
modified review posted

"I use Valore every semester and have never been disappointed. Thank you!"

modified review Rep reply posted Apr-23-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hello heather_hirsche! ValoreBooks loves to receive feedback from our returning customers! We are glad that we are still able to provide you with the books and service you need to forward your education!”


Rating 10/10
5/5
modified review posted

"ValoreBooks delivers. 5 Stars!"

modified review Rep reply posted Apr-23-2015

valorebooks.com, ValoreBooks.com rep has responded

“Sounds like you've had a wonderful ordering experience with ValoreBooks! Glad to hear it!”


Rating 10/10
5/5
modified review posted

"I've had nothing but good experiences with Valore. As a staff member of a University and a student, I've been recommending Valore to students because you're much cheaper than other retailers, such as Chegg and the quality of the books have been much higher. Couple this with the fact the books arrive in an incredibly timely manner, I have nothing but praises to say about this company."

modified review Rep reply posted Apr-23-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for continuing to put your trust in ValoreBooks! We will always do our best to provide you with the books and service you need to have a successful learning experience!”


Rating 10/10
5/5
modified review posted

"My experience with Valore Books is always very pleasant. "

modified review Rep reply posted Apr-23-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for your feedback! ValoreBooks loves to hear from our returning customers that our service has continued to support their education!”


Rating 8/10
4/5
modified review posted

"I wish the text books weren't so expensive.."

modified review Rep reply posted Apr-23-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hi there k8tyreddy! Thank you for visiting ValoreBooks's marketplace! We are glad to hear we were able to help you find the book you needed!”


Rating 10/10
5/5
modified review posted

"I got one of the best prices. Another good thing is that I can use maximum number of of options for payments which is not available at other sellers for example abebooks.com.

Nilesh
"

modified review Rep reply posted Apr-23-2015

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks sincerely appreciates that you have been able to take advantage of the selection offered on our site. We do our best to provide our customers with affordable ways to have a great semester. Our greatest priority is to help you guys excel!”


Rating 2/10
1/5
modified review posted

"Said they didn't have the book in stock (even though it's still being advertised for sale) and it would take 24-48 hours for a refund of my payment even though they require immediate payment when the order was placed.

If they are not keeping their stock list up to date then charges should not be made until they have determined that an item is actually available for sale.
"

modified review Rep reply posted Apr-22-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hello o_b_harding. I'm sorry to hear that your books could not be delivered to you. ValoreBooks regrets that we could not help fulfill your order in the time you needed. A representative will contact you shortly to present further options regarding this order. We will do our best to make sure you receive the books you need.”


Rating 10/10
5/5
modified review posted

"Everything was as advertised."

modified review Rep reply posted Apr-22-2015

valorebooks.com, ValoreBooks.com rep has responded

“Sounds like you've had a wonderful ordering experience with ValoreBooks! Glad to hear it!”


Rating 4/10
2/5
modified review posted

"After ordering, they said the supplier no longer had the book; so I did not receive it."

modified review Rep reply posted Apr-22-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hello marylouwyman. I'm sorry to hear that your books could not be delivered to you. ValoreBooks regrets that we could not help fulfill your order in the time you needed. A representative will contact you shortly to present further options regarding this order. We will do our best to make sure you receive the books you need.”


Rating 10/10
5/5
modified review posted

"Yes. My text book was the least expensive compared to other web sites. Also the ease of ordering and quality of product was exceptional. Will definitely go with you in the future.
Thank you.
"

modified review Rep reply posted Apr-22-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hello laurie_back! ValoreBooks loves to hear that our customers are satisfied with their experience and will return to our marketplace for their textbook needs. We are glad that we are able to provide you with the books and service you need!”


Rating 2/10
1/5
modified review posted

"delivery expectation not met"

modified review Rep reply posted Apr-22-2015

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks would like to sincerely apologize for the inconvenience this has caused you. Our records show that this order was placed on 01/13/2015. When ValoreBooks.com sends an order notification to the seller, the seller has 48 hours (excluding weekends and holidays) to confirm and ship the order. In most cases, books or textbooks shipped via standard Media Mail usually arrive in 4-14 business days, however in some instances, standard Media Mail can take as long as 21 business days to arrive. As a marketplace connecting buyers and sellers from across the country, ValoreBooks does not directly maintain or ship books sold on our site; our sellers ship orders directly and adhere to the industry standard transit times. If you ever have any concerns about your shipment, you may contact your seller directly to obtain more information. Simply visit your account via our homepage and click the "Contact Seller" link for the appropriate title. Sellers will respond within 48 business hours. Again we do apologize if this has caused any inconvenience. ValoreBooks understands that in the textbook industry, timeliness is of the utmost importance and even during peak periods, we do our best to ensure that our sellers adhere to these standards as well. Again, we apologize for any inconvenience!

http://www.valorebooks.com/CustomerService.Center.Answer.do?Questi”


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ValoreBooks.com is a merchant member
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