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Organizing your Reviews

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 268 Summer Street | Suite 502 | Boston, MA
    • Contact: customerservice@valorebooks.com
    • Phone: 888-825-6731
    • Customer Support: 888-825-6731
    • Business Hours: 9:00 AM - 5:00 PM EST Mon - Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.39/10 7.39/10
    Chance of future purchase: Rating 6.06/10 6.06/10
    Shipping & packaging: Rating 5.58/10 5.58/10
    Customer service: Rating 5.21/10 5.21/10
    Return/Replacement policy: Rating 5.60/10 5.60/10

7,478 Customer Reviews

Rating 2/10
1/5
modified review posted

"Takes forever to deliver, already a week behind in class."

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“Our apologies for the delay! Standard shipping will usually deliver within 4-14 business days. According to tracking, your book did just that! Let us know if there was a problem with the delivery and we can assist you further!”


Rating 10/10
5/5
modified review posted

"The delivery was quick and the book was in great condition! I am a satisfied customer."

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks sincerely appreciates your feedback however we cannot take all of the credit. Please share your positive experience with your seller as well! Simply follow these instructions and click the "Please Leave Feedback for this order" link in the e-mail. You will be directed to our site to leave feedback for the seller.
1. Click My Account on the top of our homepage.
2. Enter your order # and e-mail address or last name.
3. Click the "Leave Feedback" button.
4. An e-mail will be sent, enabling you to leave feedback”


Rating 8/10
4/5
modified review posted

"vroom vroom botta boom boom"

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“I'm going to take a wild guess that your review means you successfully found, ordered, and received the book you needed quickly and easily! Thanks a bunch for letting us know that your experience working with ValoreBooks has been a good one!”


Rating 8/10
4/5
modified review posted

"Didn't really have any problems. Thank you."

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hi there adrake! Thank you for visiting ValoreBooks's marketplace! We are glad to hear we were able to help you find the book you needed!”


Rating 8/10
4/5
modified review posted

"The book was not wrapped in plastic and i dont see the access code that is supposed to come with it."

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“Unfortunately, none of the rentals sold through the ValoreBooks marketplace are guaranteed to come with supplemental materials. Most rentals have been used previously by other students and many access codes are only good for a one time use. Although the title of the book may state that the supplemental material is included, due to copyright laws we as a company cannot legally change the title to say that the supplemental materials are not included. We ask our customers to carefully read the seller's notes to confirm if access codes will accompany their rentals. If these codes are a necessity, we suggest contacting that seller directly by clicking the "Contact Seller" button underneath the seller's notes.”


Rating 10/10
5/5
modified review posted

"I really enjoy ordering from galore books"

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hello aallison555! ValoreBooks loves to receive feedback from our returning customers! We are glad that we are still able to provide you with the books and service you need to forward your education!”


Rating 10/10
5/5
modified review posted

"I actually got the book I needed a day early! That means a lot when class is in session on line and the college bookstore contractor can get it in a week ...Maybe.... Thanks for helping me with this problem!"

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“Happy to hear that you received your book quickly! Our sellers understand that in the textbook industry, timeliness is of the utmost importance and ship order within 48 business hours of receiving them.”


Rating 10/10
5/5
modified review posted

"I was very satisfied with Valore Books. It was simple, easy, and quick! I expected the book a little earlier than it arrived, but it was still within one week. Thank you!"

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“We're delighted to hear that you are satisfied with your experience ordering through our marketplace! We look forward to providing the same great products and service on your next visit!”


Rating 2/10
1/5
modified review posted

"My books have not come, I paid extra for 2 day shipping and have yet to receive anything. On top of that the tracking says they were delivered meaning they were sent to the wrong address when I gave correct information so the mistake was not made on my part. I am extremely dissatisfied and will never be spending money here again. My semester has just started and I am already behind. Never using this site again and I will not recommend anyone else do so either."

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“We apologize for the confusion, however your account shows that chose regular expedited shipping and not second-day with this order. Expedited shipping will usually deliver between 3-5 business days however sometimes depending on the distance between the shipping address and the warehouse location, the book may take 7 days to deliver. Again, we apologize for any inconvenience this has caused you.”


Rating 10/10
5/5
modified review posted

"Book was in good condition, and arrived within a few days. Thank you for the quick shipping!"

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“Happy to hear that you received your book quickly! Our sellers understand that in the textbook industry, timeliness is of the utmost importance and ship order within 48 business hours of receiving them.”


Rating 8/10
4/5
modified review posted

"I know that this particular order must have been a slight mistake. I ordered 978-1-1180-2202-3 and I was sent 9780077286354. "

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“Our apologies for the confusion! Our records show that you placed an order for the second ISBN on 1/12/15. You can verify this information on your ValoreBooks account online. If this is not the ISBN you need, please feel free to return the item for a refund and purchase the book you need!”


Rating 2/10
1/5
modified review posted

"Terrible communication with customers.. I ordered the book a couple weeks ago and it still isn't here. And I can't even track it to see when the book is going to arrive. Not to mention classes started three weeks ago "

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“I apologize to hear that your seller has not been very helpful to you throughout the ordering process. ValoreBooks does its best to make sure that our sellers adhere to the standards our customers have come to expect from us. a representative will contact you shortly to provide you any assistance you may need. Again, we apologize for any inconvenience.”


Rating 10/10
5/5
modified review posted

"The book was new and came quickly"

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“That's wonderful to hear! We're happy to know that your seller was able to send you a quality book in a timely manner!”


Rating 8/10
4/5
modified review posted

"I had hoped this book would arrive a little faster, but other than that it arrived in fairly good condition. "

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“Glad to hear you have the book you need! Thanks for choosing ValoreBooks!”


Rating 10/10
5/5
modified review posted

"We rented a trigonometry textbook. It arrived very quickly in the condition described and was also the most economical rental we found. We haven't had to return it yet, but so far are quite pleased with this rental."

modified review Rep reply posted Jan-28-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hello lh-13095! We're happy to hear that you were able to save by taking advantage of our rental program. Rentals are such a great option when you know you won't need a book for more than one class. ValoreBooks also offers our customers the choice to either extend their rental period or purchase their rental outright should they end up needing it longer than they planned.”


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ValoreBooks.com is a merchant member
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