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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 268 Summer Street | Suite 502 | Boston, MA
    • Contact: customerservice@valorebooks.com
    • Phone: 888-825-6731
    • Customer Support: 888-825-6731
    • Business Hours: 9:00 AM - 5:00 PM EST Mon - Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.77/10 6.77/10
    Chance of future purchase: Rating 5.39/10 5.39/10
    Shipping & packaging: Rating 4.95/10 4.95/10
    Customer service: Rating 4.58/10 4.58/10
    Return/Replacement policy: Rating 4.58/10 4.58/10

1,718 Customer Reviews

Rating 10/10
5/5
modified review posted

"I received my book in a few days and I was happy, but I did not receive free shipping as promise."

modified review Rep reply posted Oct-30-2014

valorebooks.com, ValoreBooks.com rep has responded

“I am happy to hear you were able to find the book you needed from our marketplace! Unfortunately, Freeshipping.com is a company that advertises on our website, and while we have partnered with FreeShipping.com for advertisement purposes, ValoreBooks is not affiliated with this company. At this time, ValoreBooks offers free shipping on our sellback orders and the return of rentals at the time they are due back to their sellers. We do understand this may cause some confusion for our customers. If you are ever unsure of something on our site, please feel free to contact us at customerservice@valorebooks.com and a representative will be able to clarify any of our policies and practices. For more information regarding FreeShipping.com, please visit their website here https://www.freeshipping.com/site/contactus_nm.asp?ref=nc”


Rating 10/10
5/5
modified review posted

"Shipment came right on time and item is in perfect condition. Very pleased and highly recommend this seller! "

modified review Rep reply posted Oct-30-2014

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for the kind words! We do our best here at ValoreBooks to provide our customers with the products and service they need to have a successful learning experience.”


Rating 10/10
5/5
modified review posted

"First order, so far so good. Delivery was on time as described, I am cautiously optimistic that I found a new and reliable vendor."

modified review Rep reply posted Oct-30-2014

valorebooks.com, ValoreBooks.com rep has responded

“Hi there! I'm glad to hear that you are satisfied with your experience and will return to our marketplace for your textbook needs. We are glad that we were able to provide you with the books and service you need!”


Rating 10/10
5/5
modified review posted

"great price for the edition of book ordered."

modified review Rep reply posted Oct-30-2014

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for your feedback! ValoreBooks works hard to ensure our sellers are offering the most competitive prices on the market. Our biggest priority is to help our customers find the books they need at prices that will not break the bank!”


Rating 10/10
5/5
modified review posted

"Quick and very easy to use"

modified review Rep reply posted Oct-30-2014

valorebooks.com, ValoreBooks.com rep has responded

“We're happy to hear that you were able to easily find the book you needed!”


Rating 10/10
5/5
modified review posted

"I appreciate being able to get my text book. I would hope that there will be a way to get books in 2-3 days even if the cost is a bit more!"

modified review Rep reply posted Oct-30-2014

valorebooks.com, ValoreBooks.com rep has responded

“Hi there! Thank you for your feedback. Not all of the independent sellers on the ValoreBooks website offer expedited shipping for their orders, however many of them do. We encourage our customers to carefully read the seller's notes and even to contact the seller beforehand to be sure that certain requests can be accommodated. Please contact our customer service department before placing your next order so that we may assist you with confirming the shipping time-frame with your seller. If you ever have any questions, you can always send us an email at customerservice@valore.com. We'd be happy to assist you!”


Rating 10/10
5/5
modified review posted

"The website was very user friendly and easy to order from. I would come again to rent or buy books."

modified review Rep reply posted Oct-30-2014

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for your feedback. ValoreBooks.com has recently received a face-lift and we are excited to hear that it has made the ordering process more efficient for our customers. We will continue to do our best and provide you with the products and services to support your textbook needs!”


Rating 10/10
5/5
modified review posted

"The internet portion was fine, however will not know about the book until it is received. You should wait until the customer has gotten the merchandise before asking for any review."

modified review Rep reply posted Oct-30-2014

valorebooks.com, ValoreBooks.com rep has responded

“We're happy to hear that you were able to easily find and order the book you needed! In the future, you can leave us a review here at your convenience. We like to encourage our customers to send us feedback as early as possible so that we may improve our services. Thank you for your visit to our marketplace!”


Rating 10/10
5/5
modified review posted

"Book was as described and shipped quickly!"

modified review Rep reply posted Oct-29-2014

valorebooks.com, ValoreBooks.com rep has responded

“Glad to hear that you were able to find the book you needed on our marketplace! We work hard to ensure our sellers are offering the most competitive prices on the market. Our biggest priority is to help our customers find the books they need at prices that will not break the bank, and to deliver these items to you in a timely manner.”


Rating 10/10
5/5
modified review posted

"I found the book, rented it, received it. I was very satisfied with the entire experience. I would rent again and share this website with friends and family. Thank you for such an awesome service. It sure saved me a lot of money!"

modified review Rep reply posted Oct-29-2014

valorebooks.com, ValoreBooks.com rep has responded

“Hi! I am happy to hear you had a positive experience and will be ordering books from our site again! We try our best to make sure that our customers find everything they need at a price they can afford.”


Rating 10/10
5/5
modified review posted

"Great and fast service and I'm all the way in Hawaii! "

modified review Rep reply posted Oct-29-2014

valorebooks.com, ValoreBooks.com rep has responded

“Hi flower_shop_hustle! Glad to know that you have found the process for purchasing books through our marketplace efficient!”


Rating 10/10
5/5
modified review posted

"I loved it - great price!... quick ship!"

modified review Rep reply posted Oct-29-2014

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks is happy to hear about your positive experience. We work hard to assure our sellers offer the best prices and deliver items in a timely matter.”


Rating 10/10
5/5
modified review posted

"I have been using Valorebooks.com for years and they have saved me tons of money and time. "

modified review Rep reply posted Oct-29-2014

valorebooks.com, ValoreBooks.com rep has responded

“Hi! Thank you for the positive feedback! ValoreBooks works hard to ensure our sellers are offering the most competitive prices on the market.”


Rating 8/10
4/5
modified review posted

"Unfortunately the Seller cancelled but Valore was good"

modified review Rep reply posted Oct-29-2014

valorebooks.com, ValoreBooks.com rep has responded

“Hi! ValoreBooks is dedicated to ensure a good customer experience. If you ever undergo any inconvenience with your sellers, please feel free to contact us. We will be glad to assist you! Thank you for the feedback!”


Rating 2/10
1/5
modified review posted

"They refunded the book I had paid for with no explanation or anything .... "

modified review Rep reply posted Oct-29-2014

valorebooks.com, ValoreBooks.com rep has responded

“Hello! ValoreBooks would like to sincerely apologize for the inconveniences caused. It appears that your seller experienced an issue with the shipment of your item. When this occurred, the seller refunded your order right away for you to purchase the item they need from another seller. ValoreBooks would like to apologize again for this inconvenience. A representative will contact you shortly to clarify any questions and assist you with getting the book you need. Thank you for your feedback!”


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