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RatingsRating
Store InformationStore Info
Full Rating Profile
  • ValoreBooks.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 268 Summer Street | Suite 502 | Boston, MA
    • Contact: customerservice@valorebooks.com
    • Phone: 888-825-6731
    • Customer Support: 888-825-6731
    • Business Hours: 9:00 AM - 5:00 PM EST Mon - Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.95/10 7.95/10
    Chance of future purchase: Rating 6.68/10 6.68/10
    Shipping & packaging: Rating 6.04/10 6.04/10
    Customer service: Rating 6.01/10 6.01/10
    Return/Replacement policy: Rating 5.26/10 5.26/10

16,034 Customer Reviews

No Avatar

Verified Customer
Rating 2/10
1/5

"I paid for expedited shipping and it is (today) still in pre-shipment...three days after the order was recieved. "

Rep reply posted Aug-27-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hello! Valorebooks would like to apologize for the confusion. Some of our sellers choose to ship items via Mail Innovations, a partnership between UPS and USPS. Essentially, UPS will ship the book between large cities or across state. The package is then delivered to USPS for local delivery. In the future, if your tracking number starts with 92- or 91- and does not appear on USPS directly, you can track the package here: https://www.ups-mi.net/packageID/default.aspx. According to the tracking information, your package is making its way to you steadily. You should receive your book soon!”


No Avatar

Verified Customer
Rating 2/10
1/5

"I have been emailing my seller all day an Valore books an neither will reply to me. I need to cancel my order but they won't let me. "

Rep reply posted Aug-27-2015

valorebooks.com, ValoreBooks.com rep has responded

“Our apologies for the delay! Our representatives are fielding thousands of inquiries as they come in. We do our best to answer everyone within 24 hours. I'll have a representative contact you shortly to provide further assistance.”


No Avatar

Verified Customer
Rating 10/10
5/5

"Book at a great price and delivered in a timely fashion"


No Avatar

Verified Customer
Rating 2/10
1/5

"I paid for expedited shipping on a book, it has been over one week and the text has yet to arrive. "

Rep reply posted Aug-27-2015

valorebooks.com, ValoreBooks.com rep has responded

“Our apologies for the confusion and the wait! Expedited shipping may take up to 7 business days to deliver depending on any transit delays the shipping carrier may experience. According to tracking, your book is currently out for delivery. A representative will contact you shortly to confirm that this delivery was successful.”


No Avatar

Verified Customer
Rating 10/10
5/5

"ValoreBooks was the easiest rental experience I've ever had the enjoyment of taking part of. I can't wait to get my text book and learn all that is has to teach me. I will definitely get better grades now that i saved so much money!!!"


No Avatar

Verified Customer
Rating 8/10
4/5

"The product arrived in great condition"


No Avatar

Verified Customer
Rating 10/10
5/5

"Always fast and great quality"


No Avatar

Verified Customer
Rating 4/10
2/5

"My book has yet to arrive. I ordered it almost a week ago. This is the second time you have been late in delivering. I will not be using you ever again. I will be expecting my refund promptly."

Rep reply posted Aug-27-2015

valorebooks.com, ValoreBooks.com rep has responded

“Our apologies for the confusion and the wait! Expedited shipping may take up to 7 business days to deliver depending on any transit delays the shipping carrier may experience. According to tracking, your book has been updated at your local post office and should deliver be tomorrow if not end of day today. A representative will contact you shortly to confirm that this delivery was successful.”


No Avatar

Verified Customer
Rating 2/10
1/5

"poor customer service. fast shipping was not fast. Sent me wrong order # so i could not log in. I still don't know if it is the correct book or when we will receive it
"

Rep reply posted Aug-27-2015

valorebooks.com, ValoreBooks.com rep has responded

“Our apologies for the trouble with your order. I'll have a representative contact you to explain how to access your account online. Again, our apologies for the inconvenience.”


No Avatar

Verified Customer
Rating 10/10
5/5

"Saved me so much money. My roommates love this site too. It saved our lives. Three books for $50
"


No Avatar

Verified Customer
Rating 10/10
5/5

"I was able to find the books that I needed cheaper here then on any other site"


No Avatar

Verified Customer
Rating 10/10
5/5

"Always great when I order books for here. I never have a problem with any order I place. The books are nice and in Good shape. And they are a life saver when it comes to renting books that are in the $100-$300 range. "


No Avatar

Verified Customer
Rating 10/10
5/5

"Nice experience. Quick and convenient"


No Avatar

Verified Customer
Rating 10/10
5/5

"Got it one day later, VERY discounted price compared to other websites/ stores."


No Avatar

Verified Customer
Rating 10/10
5/5

"Got textbook fast and as described."


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