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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 268 Summer Street | Suite 502 | Boston, MA
    • Contact: customerservice@valorebooks.com
    • Phone: 888-825-6731
    • Customer Support: 888-825-6731
    • Business Hours: 9:00 AM - 5:00 PM EST Mon - Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.60/10 6.60/10
    Chance of future purchase: Rating 5.15/10 5.15/10
    Shipping & packaging: Rating 4.73/10 4.73/10
    Customer service: Rating 4.38/10 4.38/10
    Return/Replacement policy: Rating 4.36/10 4.36/10

1,527 Customer Reviews

Rating 10/10
5/5
modified review posted

"I have ordered international books before and they have been sub par but these books are great."

modified review Rep reply posted Oct-23-2014

valorebooks.com, ValoreBooks.com rep has responded

“We are happy to hear that you were able to take advantage of the less expensive International Editions offered on our marketplace! They're a great way to get the book you need at an even better value!”


Rating 10/10
5/5
modified review posted

"Great value on almost every book I look for. Shipping is timely, just overall satisfied."

modified review Rep reply posted Oct-23-2014

valorebooks.com, ValoreBooks.com rep has responded

“Happy to hear that you are satisfied with your experience on ValoreBooks's marketplace! We do our best to provide our customers with the books they need at a great value!”


Rating 10/10
5/5
modified review posted

"Order came quickly and in good condition"

modified review Rep reply posted Oct-23-2014

valorebooks.com, ValoreBooks.com rep has responded

“Hi there kirby-54720! Thank you for visiting ValoreBooks's marketplace! We are glad to hear we were able to help you find the book you needed!”


Rating 2/10
1/5
modified review posted

"I ordered a book the hours later they tell me i can't get it because they did not have it"

modified review Rep reply posted Oct-23-2014

valorebooks.com, ValoreBooks.com rep has responded

“Good morning! We would like to offer our sincere apologies that your seller had to cancel your order. ValoreBooks is a marketplace connecting independent sellers with buyers across the country. With the volume of books being ordered at any time, sometimes our website does not update the amount in the seller's inventory until after an order is placed. As a result, a customer might have ordered a book that is in fact no longer in stock. When this happens, our sellers try their best to cancel the order right away so that the customer has the time to purchase the item they need from another seller. ValoreBooks would like to apologize again for this inconvenience. A representative will contact you shortly to clarify your cancellation and assist you with getting the book you need. Thank you for your feedback!”


Rating 10/10
5/5
modified review posted

"Quick, easy, and reasonable prices!"

modified review Rep reply posted Oct-23-2014

valorebooks.com, ValoreBooks.com rep has responded

“Glad to know that you have found the process for purchasing books through our marketplace efficient! Our biggest priority is to help our customers find the books they need at prices that will not break the bank.”


Rating 4/10
2/5
modified review posted

"Was not happy about the shipping..paid for 3 to 5 days received notice that wouldn't be shipped until 2 days after then received order...that's too long..."

modified review Rep reply posted Oct-23-2014

valorebooks.com, ValoreBooks.com rep has responded

“I would like to offer my apologies on behalf of ValoreBooks and your seller for any inconvenience this wait has caused you. Our records show that this order was placed on 10/21/14 with expedited shipping. According to the tracking information uploaded by your seller, your order shipped the next day at 6:48PM. When ValoreBooks.com sends an order notification to the seller, the seller has 48 hours (excluding weekends and holidays) to confirm the order. Many of our sellers will confirm orders well within that time-frame so as to ship items within 24 hours of order placement. If a seller does not ship an order within the initial 2 business days, ValoreBooks will cancel the order automatically so that the charge on your credit/debit card will reverse and the customer can use the funds to purchase another book. A representative will contact you shortly to confirm this information and provide any further assistance. Again, we apologize for any inconvenience this has caused you.”


Rating 10/10
5/5
modified review posted

"Got the book very fast thank you"

modified review Rep reply posted Oct-23-2014

valorebooks.com, ValoreBooks.com rep has responded

“We're happy to hear you were able to find the book you needed through our marketplace! We look forward to working with you again in the future!”


Rating 10/10
5/5
modified review posted

"I am very dissatisfied. I ordered the Business Information System book and paid for express delivery service. Today is 10/22/14 and I still havnt received the book."

modified review Rep reply posted Oct-23-2014

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks would like to sincerely apologize for the inconvenience this has caused you. Our records show that this order was placed on 10/15/14. When ValoreBooks.com sends an order notification to the seller, the seller has 48 hours (excluding weekends and holidays) to confirm the order. Once an order is confirmed, sellers will ship your books within 24 hours. In most cases, books or textbooks shipped via Priority Mail usually arrive in 3-5 business days, however in some instances, Priority Mail can take as long as 7 business days to arrive. According to the tracking information uploaded by your seller, your package delivered yesterday at 12:49PM by your local post office. A representative will be contacting you shortly to confirm that you have received the book you needed. Again, we do apologize if this has caused any inconvenience.”


Rating 10/10
5/5
modified review posted

"Easy shopping, quick delivery, and friendly customer service. I had to return a rental due to dropping a course, and the process went smoothly."

modified review Rep reply posted Oct-22-2014

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks sincerely appreciates that you have been able to take advantage of the selection offered on our site. Glad to hear you are satisfied with your experience on ValoreBooks's marketplace!”


Rating 10/10
5/5
modified review posted

"Valore Books is a great place to shop for textbooks. They come promptly, the prices can't be beat, and the books are in better shape than advertised. "

modified review Rep reply posted Oct-22-2014

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks is delighted to hear that you have continued to find your experience on our marketplace successful. We love to hear that our returning customers find our site as useful now as they did when first ordering with us!”


Rating 10/10
5/5
modified review posted

"Always a good experience."

modified review Rep reply posted Oct-22-2014

valorebooks.com, ValoreBooks.com rep has responded

“Hello yaniasanchez30! ValoreBooks loves to receive feedback from our returning customers! We are glad that we are still able to provide you with the books and service you need to forward your education!”


Rating 10/10
5/5
modified review posted

"Book was in great condition, price was fair, overall great experience. "

modified review Rep reply posted Oct-22-2014

valorebooks.com, ValoreBooks.com rep has responded

“We are happy to hear you are satisfied with your experience on our site! We look forward to working with you again!”


Rating 10/10
5/5
modified review posted

"This is my second time ordering from Valore. Both times I have been impressed with the price, speed of shipping, and condition of the books."

modified review Rep reply posted Oct-22-2014

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks is delighted to hear that you have continued to find your experience on our marketplace successful. Thank you for your feedback!”


Rating 10/10
5/5
modified review posted

"Making me put in a comment when I obviously don't want to is a good way to have me reduce my rating above."

modified review Rep reply posted Oct-22-2014

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for choosing ValoreBooks!”


Rating 10/10
5/5
modified review posted

"was easy to use interface and the process was very basic and to the point...great communication on the status of my order"

modified review Rep reply posted Oct-22-2014

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for your feedback. ValoreBooks.com has recently received a face-lift and we are excited to hear that it has made the ordering process more efficient for our customers.”


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ValoreBooks.com is a merchant member
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