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RatingsRating
Store InformationStore Info
Full Rating Profile
  • ValoreBooks.com
    • Address: 268 Summer Street | Suite 502 | Boston, MA
    • Contact: customerservice@valorebooks.com
    • Phone: 888-825-6731
    • Customer Support: 888-825-6731
    • Business Hours: 9:00 AM - 5:00 PM EST Mon - Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.42/10 7.42/10
    Chance of future purchase: Rating 6.18/10 6.18/10
    Shipping & packaging: Rating 5.87/10 5.87/10
    Customer service: Rating 5.3/10 5.3/10
    Return/Replacement policy: Rating 4.9/10 4.9/10

13,391 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"The titles were easy to locate and condition descriptions helpful. The order itself was simple to place."

Rep reply posted Jul-30-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hello! Thank you for your feedback. ValoreBooks.com constantly enhances its interface to improve the experience for our customers. We are excited to hear that it has made the ordering process more efficient for our customers.”


No Avatar

Verified Customer
Rating 2/10
1/5
2015-07-29

"Website showed product available, shipper cancelled order because not in stock."

Rep reply posted Jul-30-2015

valorebooks.com, ValoreBooks.com rep has responded

“I'm sorry to hear that your books could not be delivered to you. ValoreBooks regrets that we could not help fulfill your order at this time. Please know that we value your business and hope you don’t take your experience with one seller as a reflection of the ValoreBooks Marketplace as a whole. We will continue to do our best to make sure that our sellers' inventories are as up-to-date as possible on our site.”


No Avatar

Verified Customer
Rating 2/10
1/5
2015-07-29

"Sure I paid for regular shipping but that doesn't mean you have to go over those 3-5 business days to deliver my books! !!!
"

Rep reply posted Jul-30-2015

valorebooks.com, ValoreBooks.com rep has responded

“Our apologies for the wait! After reviewing your order, I see that you've chosen standard ground mail as the method of shipment. After you place an order on the ValoreBooks Marketplace, your sellers have 48 hours (excluding weekends and holidays) to confirm and ship your order. Standard mail usually delivers within 4-14 business days, however transit delays with the shipping company can extend that delivery window to up to 21 days. A representative will be contacting you soon to explore any options regarding the shipment of your item. ValoreBooks understands that in the textbook industry, timeliness is of the utmost importance and even during peak periods, we do our best to ensure that our sellers adhere to these standards as well. / We understand this can be frustrating on time-sensitive orders and encourage our customers to choose sellers offering Priority shipping for these orders. Again, we apologize for any inconvenience!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"Best online retailer I've worked with outside of Amazon!"

Rep reply posted Jul-30-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for the kind words! We will continue to do our best to provide you with the products and services to support your textbook needs!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"Book arrived timely and the condition advertised"

Rep reply posted Jul-30-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thanks for your feedback! We do our best at ValoreBooks to make sure our sellers are offering quality products with speedy service!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"Arrived in good condition. Communication on shipment timeline greatly appreciated."

Rep reply posted Jul-30-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for the kind review! We do our best to provide the most streamlined and efficient services so that our customers can rest easy knowing their orders are being take care of.”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"Very satisfied. No problems with delivery. Excellent! "

Rep reply posted Jul-30-2015

valorebooks.com, ValoreBooks.com rep has responded

“Sounds like you’ve had a wonderful experience. Thanks for choosing ValoreBooks!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"Fast service and affordable books! Will use again!"

Rep reply posted Jul-30-2015

valorebooks.com, ValoreBooks.com rep has responded

“Great to hear that you found the book you needed at a great price! Many of our sellers will confirm and ship orders the day they are placed so that our customers will have the books they need as soon as possible!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"THE ORDERING & DELLIVERY WENT SMOOTHLY"

Rep reply posted Jul-30-2015

valorebooks.com, ValoreBooks.com rep has responded

“We're happy to hear that you were able to quickly and easily find the book you needed! At ValoreBooks, our customers are our first priority. We continuously strive to keep our purchase process simple and our prices low. Glad to see you were able to take advantage!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"Thanks for help in procuring these books!"

Rep reply posted Jul-30-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for your feedback! As a marketplace, ValoreBooks is able to offer many more titles than your typical college bookstore. Between the larger book companies and the smaller independent sellers, you're sure to find the book you need at great prices!”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-29

"Perfect condition. Customer service is lacking though. Never heard back from them even though I had emailed due to not getting the book and the tracking number not being updated. "

Rep reply posted Jul-30-2015

valorebooks.com, ValoreBooks.com rep has responded

“apologize to hear that your seller has not been very helpful to you throughout the ordering process. ValoreBooks does its best to make sure that our sellers adhere to the standards our customers have come to expect from us. a representative will contact you shortly to provide you any assistance you may need. In the meantime, please leave feedback for your seller so that they can better their services. Again, we apologize for any inconvenience.

To leave feedback for your seller:
1. Click My Account on the top of our homepage.
2. Enter your order # and e-mail address or last name.
3. Click the "Leave Feedback" button.
4. An e-mail will be sent, enabling you to leave feedback”


No Avatar

Verified Customer
Rating 2/10
1/5
2015-07-29

"Did not receive order in a timely manner as I paid for 1 day shipping.."

Rep reply posted Jul-30-2015

valorebooks.com, ValoreBooks.com rep has responded

“We apologize for the confusion, however your account shows that chose regular expedited- not overnight- shipping with this order. Expedited shipping will usually deliver between 3-5 business days however sometimes depending on the distance between the shipping address and the warehouse location, the book may take 7 days to deliver. Again, we apologize for any inconvenience this has caused you.”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-28

"Shipped quickly and arrived before the stated arrival date."

Rep reply posted Jul-29-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for your feedback! We at ValoreBooks understand that in the textbook industry, timeliness is of the utmost importance. We encourage our sellers to ship orders as quickly as possible (within 48 business hours of order placement) to make sure our customers receive the books they need in a timely manner.”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-28

"Easy and book arrived very quickly."

Rep reply posted Jul-29-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for your feedback! We at ValoreBooks understand that in the textbook industry, timeliness is of the utmost importance. We have made the ordering process as efficient as possible and encourage our sellers to ship orders within 48 business hours of order placement to make sure our customers receive the books they need in a timely manner.”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-28

"Thank you for a very satisfactory experience with this company. I will recommend your services and share my experiences many."

Rep reply posted Jul-29-2015

valorebooks.com, ValoreBooks.com rep has responded

“We're delighted to hear that you are satisfied with your experience ordering with ValoreBooks! We greatly appreciate your feedback and look forward to working with you again!”


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