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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 268 Summer Street | Suite 502 | Boston, MA
    • Contact: customerservice@valorebooks.com
    • Phone: 888-825-6731
    • Customer Support: 888-825-6731
    • Business Hours: 9:00 AM - 5:00 PM EST Mon - Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.54/10 6.54/10
    Chance of future purchase: Rating 4.97/10 4.97/10
    Shipping & packaging: Rating 4.62/10 4.62/10
    Customer service: Rating 4.13/10 4.13/10
    Return/Replacement policy: Rating 4.34/10 4.34/10

1,464 Customer Reviews

Rating 8/10
4/5
modified review posted

"I was surprised and happy to find the book could be rented for $11 instead of buying it for $112

Thanks!
"

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“We are very happy to hear you were able to take advantage of our rental program! Our biggest priority is to help our customers find the books they need at prices that will not break the bank.”


Rating 2/10
1/5
modified review posted

"Same as hundreds of others have posted; these ValoreBooks lame asses use your money for a couple of weeks and then cancel the order with no explanation"

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks would like to sincerely apologize your seller was not able to provide you with the book you needed. It appears there was a shipment error with this order. Your seller has issued a full refund that will appear back on the card used to place the order within the next 2-5 business days depending on your financial institution. A representative will be contacting you soon to assist you with obtaining the book you need. Again, we apologize for the inconvenience this has caused you.”


Rating 2/10
1/5
modified review posted

"I ordered and paid for the book on October 8 and still have not received it. We need it to present on Saturday October 24."

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks would like to sincerely apologize for the inconvenience this has caused you. Our records show that this order was placed on 10/8/14. When ValoreBooks.com sends an order notification to the seller, the seller has 48 hours (excluding weekends and holidays) to confirm the order. Once an order is confirmed, sellers will ship your books within 24 hours. In most cases, books or textbooks shipped via Media Mail usually arrive in 4-14 business days, however in some instances, Media Mail can take as long as 21 business days to arrive. If you ever have any concerns about your shipment, you may contact your seller directly to obtain more information. Simply visit your account via our homepage and click the "Contact Seller" link for the appropriate title. Seller's will respond within 48 business hours.Again we do apologize if this has caused any inconvenience. A representative will be contacting you soon to explore the options regarding the shipment of your item. ValoreBooks understands that in the textbook industry, timeliness is of the utmost importance and even during peak periods, we do our best to ensure that our sellers adhere to these standards as well.”


Rating 10/10
5/5
modified review posted

"Rent the book was easy and fast"


Rating 10/10
5/5
modified review posted

"Order was received as was described and in a timely fashion! Great work! Will order from this site again!"

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for sharing your positive experience! We will continue to do our best and provide you with the products and services to support your textbook needs!”


Rating 10/10
5/5
modified review posted

"My experience was great. The book I needed was available and I was able to rent it with no problems."

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“We are happy to hear you were able to take advantage of our rental program! We look forward to working with you again soon!”


Rating 10/10
5/5
modified review posted

"This is probably my fourth set of books I've bought from Valore books. I always find the best prices here even when shopping around. Quick shipping time to. Always a pleasure doing business quick and easy with Valore."

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks is delighted to hear that you have continued to find your experience on our marketplace successful. We love to hear that our returning customers find our site as useful now as they did when first ordering with us!”


Rating 10/10
5/5
modified review posted

"The service is quick and for the prize you can't go wrong I search lots of site but this is the cheapest .. Thank you guys"

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“Thank you! ValoreBooks sincerely appreciates that you have been able to take advantage of the selection offered on our site.”


Rating 4/10
2/5
modified review posted

"I think if you list books available for purchase, then they should be "available". I ordered a book, and then was notified there wasnt a book."

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“We would like to offer our sincere apologies that your seller had to cancel your order. ValoreBooks is a marketplace connecting independent sellers with buyers across the country. With the volume of books being ordered at any time, sometimes our website does not update the amount in the seller's inventory until after an order is placed. As a result, a customer might have ordered a book that is in fact no longer in stock. When this happens, our sellers try their best to cancel the order right away so that the customer has the time to purchase the item they need from another seller. ValoreBooks would like to apologize again for this inconvenience. A representative will contact you shortly to clarify your cancellation and assist you with getting the book you need. Thank you for your feedback!”


Rating 10/10
5/5
modified review posted

"Books were in very good condition!"

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“We're happy to hear you were able to find the books you needed on our site!”


Rating 10/10
5/5
modified review posted

"Affordable deals on textbooks. Will recommend this website to family and friends. Easy to browse website!"

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“Hello! Thank you for your feedback. ValoreBooks.com has recently received a face-lift and we are excited to hear that it has made the ordering process more efficient for our customers.”


Rating 10/10
5/5
modified review posted

"Quick and easy. A great service. Thanks!
"

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“We're happy to hear that you were able to quickly and easily find the book you needed! At ValoreBooks, our customers are our first priority. We continuously strive to keep our purchase process simple and our rates low. Glad to see you were able to take advantage!”


Rating 4/10
2/5
modified review posted

"I purchased expedited shipping and still haven't received my book. Worst part is that there was no tracking number given so Im not even sure if I am even close to getting it. I have a midterm Thursday and I probably will be without a book still"

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“Hello! ValoreBooks would like to apologize on behalf of your seller that you have not received the books in the time that you needed them. We understand that in the textbook industry, timeliness is of the utmost importance and even during peak periods, we do our best to ensure that our sellers adhere to these standards as well. We will contact your seller directly and if a resolution cannot be provided, ValoreBooks will refund you for this order and assist you with placing another so that you may receive the book you need. In the future, if you have any concerns about the shipment of your order, you may certainly contact your seller at any time to obtain tracking information. Simply log into your account and click the "Contact Seller" button. Your seller will respond within 48 business hours. Again, we apologize for the inconvenience this has caused you and thank you for alerting us to this situation.”


Rating 4/10
2/5
modified review posted

"Ordered book on the 17th, it shipped on the 20th and may not be here until November 7. Had I known it would take so long to arrive, I would have found an alternative means of getting the book."

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks would like to sincerely apologize for the inconvenience this has caused you. Our records show that this order was placed on 10/17/14 with Standard Mail. When ValoreBooks.com sends an order notification to the seller, the seller has 48 hours (excluding weekends and holidays) to confirm the order. Once an order is confirmed, sellers will ship your books within 24 hours using the industry standard shipping period. In most cases, books or textbooks shipped via Media Mail usually arrive in 4-14 business days, however in some instances, Media Mail can take as long as 21 business days to arrive. If you ever have any concerns about your shipment, you may contact your seller directly to obtain more information. Simply visit your account via our homepage and click the "Contact Seller" link for the appropriate title. Seller's will respond within 48 business hours. Again we do apologize if this has caused any inconvenience. A representative will be contacting you soon to explore the options regarding the shipment of your item. ValoreBooks understands that in the textbook industry, timeliness is of the utmost importance and even during peak periods, we do our best to ensure that our sellers adhere to these standards as well.”


Rating 10/10
5/5
modified review posted

"The flashcards I ordered were in good shape, complete and for less than half the retail price. Even though it said the delivery could take 14 days, my order was delivered in 5 days. Good deal! "

modified review Rep reply posted Oct-21-2014

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for your feedback! ValoreBooks works hard to ensure our sellers are offering the most competitive prices on the market. Our biggest priority is to help our customers find the products they need at prices that will not break the bank, and to deliver these items to you in time for classes.”


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