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Store InformationStore Info
Full Rating Profile
  • ValoreBooks.com
    • Address: 268 Summer Street | Suite 502 | Boston, MA
    • Contact: customerservice@valorebooks.com
    • Phone: 888-825-6731
    • Customer Support: 888-825-6731
    • Business Hours: 9:00 AM - 5:00 PM EST Mon - Fri
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.40/10 7.40/10
    Chance of future purchase: Rating 6.02/10 6.02/10
    Shipping & packaging: Rating 5.51/10 5.51/10
    Customer service: Rating 5.08/10 5.08/10
    Return/Replacement policy: Rating 5.34/10 5.34/10

9,584 Customer Reviews

Rating 4/10
2/5
modified review posted

"Have not received books. Slow processing and shipping. Order books from amazon the same day and have already got them "

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“ValoreBooks would like to sincerely apologize for the inconvenience this has caused you. Our records show that this order was placed on 02/23/2015. When ValoreBooks.com sends an order notification to the seller, the seller has 48 hours (excluding weekends and holidays) to confirm and ship the order. In most cases, books or textbooks shipped via standard Media Mail usually arrive in 4-14 business days, however in some instances, standard Media Mail can take as long as 21 business days to arrive. As a marketplace connecting buyers and sellers from across the country, ValoreBooks does not directly maintain or ship books sold on our site; our sellers ship orders directly and adhere to the industry standard transit times. If you ever have any concerns about your shipment, you may contact your seller directly to obtain more information. Simply visit your account via our homepage and click the "Contact Seller" link for the appropriate title. Sellers will respond within 48 business hours.Again we do apologize if this has caused any inconvenience. We understand this can be frustrating on time-sensitive orders and encourage our customers to choose sellers offering Priority shipping for these orders. Again, we apologize for any inconvenience!”


Rating 4/10
2/5
modified review posted

"Want to give them a chance but, didn't realize it would take this long, otherwise would've explore a different option. (Needed book asap, unfortunately didn't have the money for express delivery) Otherwise we'll see, upon delivery, response to my inquiry."

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thanks for your feedback! As of now, the shipping options across ValoreBooks orders are :

Standard mail: 4-14 business days. In rare instances, standard mail can take up to 21 business days to arrive ; $3.95
Priority mail: 3-5 business days. In rare instances, priority mail can take up to 7 business days to arrive ; $6.95

Unfortunately, not all of our sellers provide expedited shipping as an option. We encourage our customers to carefully read the description underneath the title they need to be sure of any details regarding a possible order.”


Rating 10/10
5/5
modified review posted

"Purchasing the item was a fast and easy experience and I was very satisfied. Now the waiting game begin and if my book does not take long to arrive I will be a happy camper."

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“We're delighted to hear that you are satisfied with your experience ordering through our marketplace! We look forward to providing the same great products and service on your next visit!”


Rating 10/10
5/5
modified review posted

"It got here just in time love it ????"

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Happy to hear that you received your book quickly! Our sellers understand that in the textbook industry, timeliness is of the utmost importance and ship order within 48 business hours of receiving them.”


Rating 10/10
5/5
modified review posted

"Finding a book was easy and time sufficient; great way to safe some money. Definitely will use ValoreBooks.com again !"

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Hello nickshi! ValoreBooks loves to hear that our customers are satisfied with their experience and will return to our marketplace for their textbook needs. We are glad that we are able to provide you with the books and service you need!”


Rating 10/10
5/5
modified review posted

"thank you , I just get the book today... your service was very good... Brigitte cox."

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you BClemjean! We appreciate that you have taken the time to let us know that you're satisfied with your recent experience on our marketplace!”


Rating 8/10
4/5
modified review posted

"Great site and easy to use!"

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you! ValoreBooks.com continues to evolve and improve its online presence so that our customers easily find the books they need. As a marketplace, we are able to provide our customers with the books they need at the best prices. We bring many sellers together to assure variety of items.”


Rating 10/10
5/5
modified review posted

"Great service!! Excellent"

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for choosing ValoreBooks! Our marketplace is always here to help you find the books you need our customer service is always available to assist you in any way necessary!”


Rating 10/10
5/5
modified review posted

"I am very satisfied with valorebooks!! You really came through on my first order with the Human Resource Management book I ordered for my class; I received it within 3 days and I thank you for the fastest service I've ever experienced! Thank you so much ... I can't wait 'Til I get my other order from yesterday ;)"

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for the kind review! We at ValoreBooks understand that ordering textbooks should not be a stressful process. We do our best to provide the most streamlined and efficient ordering experience so that our customers can rest easy knowing their books are on the way to them.”


Rating 10/10
5/5
modified review posted

"Everything was fast and easy."

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Glad to know that you have found the process for purchasing books through our marketplace efficient!”


Rating 2/10
1/5
modified review posted

"Order was canceled after 24 hours. Such a disappointment."

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Our apologies that your seller was not able to confirm and ship your order to you. Unfortunately, the volume of orders coming in asexams begin means the website might update with the correct inventory numbers after an order is already placed. Our sellers try their best to cancel the order right away so that the transaction reverses and the customer has the time to purchase the item they need from another seller. ValoreBooks would like to apologize again for this inconvenience. A representative will contact you shortly to clarify your cancellation and assist you with getting the book you need.”


Rating 6/10
3/5
modified review posted

"Not very happy. At least they were fairly prompt in notifying me of the cancellation of my order...but I would have appreciated them not advertising the fact the book was available in the first place."

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“We would like to offer our sincere apologies that your seller had to cancel your order. ValoreBooks is a marketplace connecting independent sellers with buyers across the country. With the volume of books being ordered at any time, sometimes our website does not update the amount in the seller's inventory until after an order is placed. As a result, a customer might have ordered a book that is in fact no longer in stock. When this happens, our sellers try their best to cancel the order right away so that the customer has the time to purchase the item they need from another seller. ValoreBooks would like to apologize again for this inconvenience. A representative will contact you shortly to clarify your cancellation and assist you with getting the book you need. Thank you for your feedback!”


Rating 10/10
5/5
modified review posted

"Easy payment fast shipping! "

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you gaby_rosemary! We appreciate that you have taken the time to let us know that we're doing a good job!”


Rating 10/10
5/5
modified review posted

"Overall my shopping experience was very good. Easy to use the site and check out was quick. Also order was shipped out next day."

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“Thank you for choosing ValoreBooks! We're happy to hear that we were able to help you find the book you needed quickly, easily, and at a great price! We look forward to working with you again.”


Rating 2/10
1/5
modified review posted

"The person cancelled my order I placed with him.. yhen reposted the same book for more money."

modified review Rep reply posted Feb-26-2015

valorebooks.com, ValoreBooks.com rep has responded

“I'm sorry to hear that your books could not be delivered to you. ValoreBooks regrets that we could not help fulfill your order at this time. Please know that we value your business and hope you don’t take your experience with one seller as a reflection of the ValoreBooks Marketplace as a whole. We will continue to do our best to make sure that our sellers' inventories are as up-to-date as possible on our site.”


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