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Stores > Valley Vet Supply

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Full Rating Profile
  • Valley Vet Supp

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1118 Pony Express Hwy
    • Contact: service@valleyvet.com
    • Phone: 800-419-9524
    • Customer Support: 800-419-9524
    • Business Hours: 24/7
    • Fax: 800-446-5597

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

5,600 Customer Reviews

Rating 2/10

I got burned

"I needed to purchase annual horse vaccines, single doses were about 5 dollars more than a deal of buy 10 doses. I received all 10 doses in one vial, package was room temp, ice melted, only the bial, no needles or syringes. Spoke with customer service, she offered to send needles and syringes, I explained I'm not comfortable with the solution not kept on ice. She said it would be good for days at room temp, I still declined and sent it back. They left me a message saying I only get half refund because I didn't return it over night delivery. I packed it very well, sent 2 day, still they kept 125 dollars. I will never use their products again, I have purchased many items from them, not a satisfied customer. I did find what I needed at a cheaper prive, packaged professionally, still on ice when received from the horse warehouse, this will be my new place to purchase my animal needs"

This review was modified by Debbyinnapa on March 24 2016 09:29:47 AM

Rating 2/10

"Placed an order intended for a holiday gift. My card was billed that afternoon for the purchase. Almost a week later I get a voicemail saying the item was back ordered and wouldn't be available for at least 2 months. When I called and asked to speak about options, perhaps a different size would be available sooner, the rep said they'd look into it and call me back. No mention of when that might be. Fortunately, within 5 minutes I found the same item, in the size I wanted with free shipping from someone else.

I'm not happy with the sluggish response at this hectic time of year, and I'm very unhappy I was billed for something they don't have to sell. I hope I am refunded quickly but from reading other people's experiences it seems I need to keep an eye on it.

Rating 2/10

"Booooo! I ordered some Clean Trax as well as other supplies from VV and my order came on a Thursday but I did not open it until Saturday morning. At the bottom of the big box, under everything else, was a small box that had printed on it"Refrigerate Upon Arrival". No where in the ad or on the exterior box did it say anything about this item needing refrigeration. So it's warm and unstable. Customer Service told me they would replace it this one time "Because it was clearly marked " but I am responsible for s&h both ways. Will not do business with them again. Was told "We assume our customers will open their packages right away". So everybody tighten up! "

This review was modified by MDR_15 on July 18 2015 09:04:42 AM

Rating 10/10

"We have been using Valley Vet for almost a year now and are very happy! They are fast, courteous and the prices are 25% to 50% less than my Vet! Love them!!!"

weep4me2's Avatar

Bridgeton, NJ
Rating 10/10

"Price was good and they had in stock. Shipped quickly and correctly."

Rating 2/10

"I wanted to cancel my order and get a refund because my dog died. Wrote emails, and a letter. Did not get a response, or a refund. "

This review was modified by retostamm on March 15 2015 05:15:54 PM

Rating 10/10

"I've used Valley Vet a couple of times now, and they've provided the kind of customer service you look for. Informative progress emails, super fast service, and products as advertised. Good job, guys!"

Rating 10/10

"I use them frequently and love their prices and customer service. Very fast shipping too!"

This review was modified by Sassysorrel on September 10 2014 04:33:12 PM

No Avatar

Rating 10/10

"A phenomenal place to order hard to find items, and they ship fast. I live in a remote area, and here I can get everything I need sent to me QUICK!
I ordered a fence charger-it later proved to have a manufacture defect. Their customer service directed me how to handle it and I got a new charger right away from the manufacturer.
A great place with great customer service and virtually endless selection!

Rating 2/10

"I ordered a pair of boots back in October and received them not too long after that. They were too big, so I sent them back (paid my own money to send them back) and was reassured that I would be reimbursed back. Come to find out I was not reimbursed and I never received my second pair of boots that I had ordered and paid for and it was well over a month. I never received any information on it either, no email or anything. I called 2-3 times and asked when I would receive my boots. So I would have been out of that money if I hadn't have called. They were just going to keep my money I guess. They kept telling me that I should hear from them within a week. Well I finally told them I demanded to know why it was taking so long. I received a call the next morning and they told me that my boots were no longer available! I WAS SO FURIOUS!! I don't understand why they didnt tell me that when I sent the original boots back and why they still allowed me to purchase the second pair of boots. Bad communication with the manufacturer on their own and BAD BUSINESS! I would NOT recommend them to ANYONE! Terrible customer service!!!"

This review was modified by tmoss1 on February 04 2014 01:36:17 PM

Rating 10/10

"great company. I order every 2 weeks from them and has always been a great experience."

Rating 10/10

"Shipped what I asked for quickly, and correctly."

This review was modified by gmg8121 on September 05 2013 07:35:15 AM

Rating 10/10

"Excellent experience with Valley Vet. Company handled my order expeditiously,even to the point of calling me, and shipping was lightening fast."

Rating 10/10

"This is the first time I have ordered from this site. Have saved Valley Vet Supply to my favorites list. Service was great and will definitely use again!"

Rating 10/10

"Very satisfied, intend to reorder."

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