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Stores > Vacuum-Direct
  • Vacuum-Direct

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Vacuum-Direct by clicking a star below.
Rating 2/10

Customer services terrible

"I purchased a vacuum from them received it in good time and worked well for a couple of weeks. Unfortunately it stopped working and so I
contacted them by phone. They told me I had the wrong number but they would get someone to contact me, which was fine. A week later got a call and email, they asked me a details of a sticker which was not on the vacuum. I explain this and since then I have had no contact from them, I have sent 4 email and nobody responds, terrible service.

Rating 10/10

"Great shipping. Helpful people. What more can you ask for?"

This review was modified by Miele-Momma on March 05 2015 02:42:36 AM

Rating 10/10

"The parts schematics were helpful. Ordered mid day and had the part I needed in hand just two days later. Thanks for the correct part and quick shipping."

This review was modified by JakeLevy on October 13 2014 12:14:36 PM

Rating 2/10

"STOP- DO NOT ORDER FROM Vacuum-direct. Their customer service is the worst! I called and asked them which filter would fit my vacuum. They said they had the right part and it would ship soon. After 1 week, I called to find out where it was, and they told me it drop-shipped directly from ShopVac and there was no way to track it. They said it should arrive in the next week. 2 weeks later it still had not arrived. Another call, their system was down and they would research it and get right back to me. 2 days later I got an email with a tracking #. It finally arrived 4 weeks after I ordered it and, of course it was the wrong filter. When I called customer service (again) they told me I should call ShopVac and figure out what filter they should order for me from ShopVac and that I would have to pay the shipping to return the wrong filter that they sent me. When I said I just want my money back, they said it would be a 10% re-stocking fee (after I pay to ship it back)."

Rating 2/10

"Order date: 5/27/2014
Credit card charged: 5/27/2014
Amount charged: full order amount.

Product has not arrived as of June 22, 2014

This review was modified by donotbuyfromthem on June 22 2014 12:24:08 PM

Rating 2/10

"Ordered part from Vacuum Direct. Website stated part in stock. After one week called customer service, was told part should be in tomorrow. After two weeks called customer service again was told part might be in this week, website still showed part in stock. Cancelled order ordered from another website received part for same price in two days."

Rating 2/10

"They were quite friendly but terrible customer service. Ordered two items that their sales clerk said worked with my vacuum. I ordered the items. They dont work with my Miele. I called and spoke to a representative 4 times. 3 times she said it had to work and that she would call me back - she never did. Finally I send photos that it didnt work and she then admitted I needed a different part. I paid $30 to mail the parts back and then they charged a 15% restocking fee. What? It wasnt my mistake - it was theirs. Great shop if you never need to return anything and dont need their help in placing an order. Otherwise you are better off paying a higher price elsewhere. "

This review was modified by courtney333 on October 04 2013 02:45:23 PM

Rating 2/10

"Return policy is awful and they refuse to work with you. Do not ever order from this company. You will regret giving them a dime."

This review was modified by mkolbe on June 14 2013 01:01:37 PM

Rating 10/10

"My DC07 is over a decade old and it was time for a few replacement parts I have broken over the last couple years. For just the few dollars I spent on the site, my Dyson is as good as new and I'm sure I'll get another decade out of it.

I ordered a replacement canister lid, a #15 spring and a wand release catch. The parts shipped the next day and I had them installed a couple minutes later. Its taken me three times longer to write this review. I will buy any future parts I need from them.

This review was modified by Eric_in_SJ on January 14 2013 12:52:16 PM

Rating 10/10

"My third purchase from Vacuum-Direct. Excellent company, very nice to deal with. I needed help choosing a Miele accessory and found the phone support very helpful. Best price and Item arrived in 2 days. Thanks a million!"

Rating 10/10

"Needed a parts for my Dyson. I accidentally ordered 1 wrong part out of 3. The handled my inquiry nicely and received my replacement 3 days later - WOW, very pleased."

Rating 2/10

"Don't buy anything from www.vacuum-direct.com.

They are very rude, and they have terrible exchange or return policy.

If they shipped you the wrong parts, then you stuck with it. They rip you off.

vacuum-direct, vacuum direct, dyson vacuum

They should get a zero star.

Rating 10/10

"My item was shipped promptly, arrived on time, and was as advertised. Thanks Vacuum-Direct!"

Rating 10/10

"Quick shipping, exactly as listed, good prices, no issues, recommended :)"

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