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158 reviews 
posted May-10-2011 
“We sincerely apologize for your inconvenience and the hassle you went through to ship a defective item back to us. Even though it is our store policy to charge restocking and shipping fees for returned items, normally we do not charge anything if a customer calls about defective units within 30 days (in this case it was 90 days).
After carefully reviewing your account we admit that our follow up was less than satisfactory & we would like to rectify your opinion of our business. We will refund you the difference for shipping the unit back to us. In addition to that we would like to offer you store credit to allow us the chance to change your opinion of VMInnovations.com into a positive one. Please expect a follow-up email from our customer service team.”
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![Share](javascript:share_rating({"review_body":"I have had a few chainsaws in my life,but never have I owned the Husqvarna brand.<br>This is by far the best built chainsaw I have had the opportunity to use and own and I had my doubts about this particular model 435,thinking I should have purchased either the 445 or the next one up.<br>I am very satisfied with this purchase.<br>I read the manual.(about 20 minutes and well worth the time)<br>using mid grade gasoline properly measured to 50 to 1 as directed and bar oil.<br>The chain looks to be brand new while the bar looks to be refurbished having powdered gray color.<br>All in all you will not regret should you decide to buy this chainsaw.<br>Thank You. ","link":"http:\/\/www.resellerratings.com\/store\/VM_Innovations\/comment\/1329783#comment1329783","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VM_Innovations.jpg","store_name":"VMInnovations","username":"noprob","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I CAN NOT FIND ONE THING NEGATIVE.","link":"http:\/\/www.resellerratings.com\/store\/VM_Innovations\/comment\/734738#comment734738","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VM_Innovations.jpg","store_name":"VMInnovations","username":"BIL777","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fantastic merchant - great service. Order shipped the next day and received within three days. They e-mail to let you know every step of the order and shipping process. Prices are great and merchandize exceeded expectation. Can\u0027t go wrong with these folks.","link":"http:\/\/www.resellerratings.com\/store\/VM_Innovations\/comment\/732744#comment732744","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VM_Innovations.jpg","store_name":"VMInnovations","username":"billybhm","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Initially had a problem with my order, but the issue was escalated and resolved. I am thankful for the follow up and look forward to purchasing from them again. ","link":"http:\/\/www.resellerratings.com\/store\/VM_Innovations\/comment\/751409#comment751409","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VM_Innovations.jpg","store_name":"VMInnovations","username":"HowyouDoing","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent company. There was an initial problem with the shipper (FedEx) but when VMInnovations was made aware of this they corrected it immediately and I had my item the next day. The only other thing besides suggesting they switch shippers (I have had horrible experiences with FedEx) would be improving their packaging (internal). The box the item came in was more than adequate, but there was no packing inside the box and the item moved around quite freely. My item was not damaged but I saw other posts where there was damage to the item. The damaged items were replaced promptly (according to the posts) but this could be eliminated if the interior packing were improved (actually provided, since there is none). I will definitely buy from this company again and would highly recommend them.","link":"http:\/\/www.resellerratings.com\/store\/VM_Innovations\/comment\/1470527#comment1470527","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VM_Innovations.jpg","store_name":"VMInnovations","username":"royceis","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service. Great prices and discounts, quick shipping. I\u0027ll definitely shop with them again.","link":"http:\/\/www.resellerratings.com\/store\/VM_Innovations\/comment\/714375#comment714375","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VM_Innovations.jpg","store_name":"VMInnovations","username":"MANTI5","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great shopping experience. Fast shipping. Highly recommended.","link":"http:\/\/www.resellerratings.com\/store\/VM_Innovations\/comment\/816457#comment816457","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VM_Innovations.jpg","store_name":"VMInnovations","username":"splendifferous","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast shipping and refurb item arrived as described, used and in good working order, great price","link":"http:\/\/www.resellerratings.com\/store\/VM_Innovations\/comment\/616728#comment616728","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VM_Innovations.jpg","store_name":"VMInnovations","username":"qaz20","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Vminnovations is a Great Site to buy from! Very Fast shipping, and Excellent Customer Service. They have Great Products aswell at a very reasonable price. I bought an audiopipe amp and 3 pair of tweerers it sounds great with my speakers. This company is amazing, and I definitely will buy from them. Thank you VMinnovations.","link":"http:\/\/www.resellerratings.com\/store\/VM_Innovations\/comment\/1462601#comment1462601","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VM_Innovations.jpg","store_name":"VMInnovations","username":"misteriozo24","rating":"5"}, "single");){kind=link}
"Order came 3 days later exactly as described with no damage."