At first, VM Innovations seemed like a regular buyout/discount store. I expected the usual slow delivery, and somewhat crude customer service. However, I was willing to deal with that in order to save a few bucks. However, VM Innovations is clearly much better than the competition. I have not dealt with their customer service, simply because I have had no reason to. Their prices are low, sometimes the lowest on the internet. They're shipping is also super fast. I received my order within 3 days of placing it, taking advantage of the free shipping they provided. Overall, I have no complains about VM innovations, only compliments and my most sincere recommendation.