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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.41/10 6.41/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 5.63/10 5.63/10
    Customer service: Rating 4.89/10 4.89/10
    Return/Replacement policy: Rating 3.50/10 3.50/10

1,867 Customer Reviews

Rating 2/10
1/5
modified review posted

"I sent in a Samsung Galaxy S3. No scratches or cracks on screen and nothing else wrong with it. They emailed me when they got the phone and said it had a crack on screen and SIM card holder was damaged. This was NOT SO when I mailed in the phone. It was In nearly perfect condition and I have several people to vouch for that. NEVER will I use them again!"

modified review Rep reply posted Nov-26-2014

usell.com, uSell rep has responded

“Hi there, thanks for taking the time to rate your experience. I see that our Customer Advocate, Sabrina, has been corresponding with you about your order. As stated, the inspectors did note that your phone had a crack on the screen (based on the photo, it looks like a chip) and that the SIM card slot was damaged. We did reach out to the facility for more details and were advised that the packaged showed no evidence of tampering or damage in transit. We are proud to offer a risk-free guarantee, so any time you disagree with a buyer's assessment of your device, you can have it returned for free. Your phone was sent back to you on Monday, so you should receive it shortly.
I'm very sorry that you were disappointed with your transaction. If you need further assistance, please feel free to reopen your support request with us by emailing support@usell.com. We'll be happy to help.

Best,
Heather
Customer Experience Manager
uSell”


Rating 10/10
5/5
modified review posted

"very cool and awesome your business is awesome"


Rating 10/10
5/5
modified review posted

"Everything went exactly as it should. Couldn't ask for more."


Rating 10/10
5/5
modified review posted

"Great fast service. Very reliable "


Rating 10/10
5/5
modified review posted

"It was a good idea using this company"


Rating 10/10
5/5
modified review posted

"It was quick and as promised with no hassles. "


Rating 10/10
5/5
modified review posted

"Very convenient and fast service."


Rating 6/10
3/5
modified review posted

"It was decent. It also could have been better."


Rating 10/10
5/5
modified review posted

"we sold 2 phones threw U-SELL , they did an excellent job and very good service also, we would sure use this company again. thanks jim landree"


Rating 10/10
5/5
modified review posted

"Just an overall great experience "


Rating 10/10
5/5
modified review posted

"Easy process to sell unused apple products."


Rating 10/10
5/5
modified review posted

"Received the check very quickly."


Rating 10/10
5/5
modified review posted

"My seller was very efficient and i received my money within a wk.."


Rating 10/10
5/5
modified review posted

"Great, no issues. Everything went smoothly and as expected"


Rating 10/10
5/5
modified review posted

"Awesome and fast service!!"


uSell is a Merchant Member! Learn more

uSell is a merchant member
uSell participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,916 merchant members.