1/5

posted Mar-22-2012

"Evidently they're great when you buy from them, but beware of selling to them!

I entered in to an agreement with Usedphones.com back in 2003, and sent them about 27 large boxes of equipment. At the time, their web site stated that they arranged pick up, which they refused to do for me. They also stated that they paid for shipping, when what they really do is let you pay, then supposedly pay you back. Considering that they still owe me money on this purchase order, it's a good thing I got them to finally give me a UPS number!

They received all of the equipment, then went silent for a few months before finally getting back to me...with a payment plan. That was OK with me, until they stopped sending checks. When I contacted them, they claimed economic impact. I was inclined to be at least understanding about it, but the condition went on for months. Further communication was ignored, until I filed a complaint with the BBB.

Finally, they deigned to respond to me, sent a few more checks, then stopped again. The lack of response to communication continued after this, until, after at least a year of silence, I got a response promising me payment. Then, another year or so of silence. Finally, after over a year and a half more of no responses, they replied to one of my emails with a request for my Paypal information. I supplied it, and heard no more for a few more months. More fuitless communications were finally met with an offer for half of the amount still owed. I decided that I had been more than considerate of possible economic issues, and felt that after all this, they should honor their PO and their promise.

Haven't heard a thing from them since. I'm sure if I owed them money, they'd be all over me with demands, but evidently they don't have to live by their own PO terms, much less their promises.

Feel free to do business with them, but be prepared for delays, excuses, broken promises, silence, and attempts to undercut their own agreed upon prices if you're selling equipment to them."

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5/5

posted Aug-09-2011

"I used Usedphones.com to get a refurbished AT&T Partner18D phone and had great experience with this company. The people I talked to on the phone were very helpful and when I had a question about the phone that they couldn't answer they found someone else who could. After reading all these bad reviews I am very impressed with the customer care I received! Not only do I have a perfectly working phone but it is also very clean! Couldn't have asked for better at such a reasonable price."

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1/5

posted Jun-22-2011

"This company sucks. They pretty much rob you. I never got my money from them after sending them my phones. I am in the process of using a collections agency to collect from them. PLEASE TAKE YOUR BUSINESS ELSEWHERE! These people do not call or email you back. Just use craigslist or ebay if you want to get rid of an old phone system. These people are awful. They wont even give me back my equipment and they don't honor their contracts."

This review was modified by lucy85858 on June 22 2011 11:46:17 AM

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5/5

posted Aug-17-2010

"Wow! What a fast and easy experience it was to work with the folks at Usedphones.com. I broke my Blackberry holster on Tuesday evening and found the replacement on Wednesday. I couldn't beat the price, unless someone was giving them away. All I did was search for the model number and plastic holster. That took me to a shopping site with many listed merchants. The other prices were good, ranging from $4 - $30, but when I saw the Usedphones.com price of $1.99, I didn't need to go any further. I ordered two! The online order forms were easy to fill out and the auto response of receipt of my order was in my inbox before I closed my browser. Best of all, I only had to carry my Blackberry in my pocket for 4 or 5 days. Awesome! Both holsters were in perfect condition, being well packed. Now I have a spare. Thanks Usedphones.com! I'll certainly check your site first for my future communications needs. "

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5/5

posted May-13-2010

"Fast Shipping and excellent service. Got exactly what I ordered, clean and well packaged. Would order from them again."

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1/5

posted Oct-03-2007

"I was a seller to this store, of used phone equipment. They are extremely slow to pay. They are entirely non-responsive to inquiries about when they will pay. They do not return telephone calls, they do not answer emails. "

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