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  • Urban Outfitter

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

49 Customer Reviews

Rating 2/10

"Do not buy from this online store. I used an online code to get 10% off my order, which was reflected at checkout. Upon looking at my credit card bill, I noticed 2 charges, the first for the order at 10% off, and then a second for the 10% they took off. Basically, its complete fraud. I have not been able to get ahold of anyone on the phone.

Also, I paid for gift wrapping and the item showed up unwrapped.

So at this point I am out $15 dollars in fraudulent charges.

This review was modified by MomfromOhio on December 13 2015 09:08:15 AM

Rating 2/10

"Don't ever order from this place. Complete garbage. It has taken well over 2 weeks for my item to arrive and I am still waiting. Order your things somewhere else besides here. #completeGARBAGE! "

Rating 2/10

"I wish I had read online reviews before ordering a bed in bag set for my daughter heading to college. The order has been delayed three times and now I was just told they are unable to change the shipping address (to get it sent to her at college rather than here at home). Although the item hasn't arrived in their warehouse yet, they are UNABLE to change the shipping address. They offered to cancel the current order and start over which they admitted could be another month delay in receiving the item. I wrote an email requesting assistance a few days ago and haven't gotten a response. HORRIBLE customer service.....I will never order from them again or set foot in their store."

This review was modified by chall04 on August 08 2015 08:25:49 AM

Rating 2/10

"Thinking of making a purchase at Urban Outfitters? Please read all the reviews and think again. I wish I had. They purposefully delayed correspondence with me knowing that the tracking feature on AusPost would no longer be made available. AusPost keeps tracking advice on website for up to 3 months, but unfortunately for me, they removed it after 2 months. When I put through a PayPal dispute, they didn't believe that I had sent the shoes back because of invalid tracking on AusPost and even though I contacted AusPost for an official signed document by the person who received the shoes, A Ash Braeside, VIC, they didn't issue me a refund. My advice to those who really want to make a purchase is this - Pay with PayPal only. Keep your return tracking number (very important). Open a dispute immediately with PayPal - pretty much as soon as the item reaches to the return address, so you can prove you returned the item/s. This will ensure you get your money back from these fraudsters. Such a dodgy company. They have the worst management team and customer service. All complete muppets working there."

This review was modified by KarenaSchiaperrili on June 17 2015 09:31:59 AM

Rating 2/10

"Awful customer service. I bought a duvet cover and received it with a bleach stain. I requested a new one but it is discontinued. They refunded by card the amount of the duvet - $296.17, but four months later they removed the same amount from my account. Emailing gets you nowhere - save yourself the headache and do not shop here. "

Rating 2/10

"Urban outfitters online is so messy and unorganized ! Would not recommend ever buying from there. Spent a whole 2 weeks waiting for my order to finally get t and realize they sent me a size 6 men's which makes it size 7.5 women's !!! And when I called they inform me that I can't even order my another pair in the right size when this is obviously their fault! Great way to make a first impression urban outfitters!"

Rating 2/10

"UO blocks customers at the switchboard, it does escalate customer service issues to upper management at headquarters in Philadelphia, PA. The receptionist routes all complaints downward, to customer service call center in Augusta, GA
Their customer service call center floor supervisor "Christine"in Augusta,Ga threatened me with blocking my calls if I persisted in calling.
The switchboard at headquarters kept routing my calls to the Augusta call center anyway.
UO is efficient at taking customers' $, but is lousy at resolving conflict.

Rating 2/10

"Hate this f*&^%$g store!!!!! I ordered a chair. They sent me a ladder basket. WTF?!? There was no return label in the box, so I called to have one sent to me. The lady I spoke with told me that my correct item would be sent out, no later than, 72 hours after our call. A WEEK LATER...I get a series of weird emails that inform me that my item has just shipped out and that I have 30 days to return the ladder basket or I will be charged for the item. I called their customer service line and I was told that they could not next day my item due to size and weight restrictions. Ummm....it was a bean bag chair. I had the lady cancel my order and will NEVER EVER EVER NEVER do business with these people again. "

Rating 2/10

"Terrible terrible company. Received a differnt item than the one I ordered. Customer service is useless and wasted my time. DO NOT SHOP HERE."

Rating 2/10

"Horrible!!! Horrible!!! Horrible!!!!!!! Ordered 2 things from them on feb 2 2015, got an email feb 5 that its on the way by LASER SHIP which I've never heard of. And email says it is coming from east rutherford which is like 2 towns from where i live, belleville. A week passed still no package. I contacted customer service and was told to wait 7 business days. Feb 18 still no package. Contacted laser ship and they said they never got the package from urban outfitters.
Urabn outfitters claimed they don't know why the package just stopped. So they will reship it amd allow 1-2 days to process.

2 days later. Got an email the items i ordered was returned. And another confirmation email about my "new" order which is only one of the two things i ordered and that i was getting charged $22 for shipping. What??

Called customer service and they said that my package "got lost" during delivery. I was like the shipping company said they got anything from them.

So now i asked how come i was getting charged $22 for shipping and only one item is being ship to me. The lady clearly have no idea. That she needs to speak to her supervisor. I was frustrated already. I asked for them to just cancel my order. And they said they can't because it was processed already. Horrible. The lady said she needs to speak to her supervisor. After waiting a few minutes they are finally cancelling my order and will refund my money. Well now lets see how long that would take.

Never ordering from them again. EVER.

This review was modified by Ciiaraa on February 19 2015 04:04:56 PM

Rating 2/10

"Dear Urban Outfitters or better said Community Manager

Good morning,

I have not count yet how many email I have sent to ask about the current status of my order ( T127863123 ) and surely do not believe that someone will answer this message since no one dares answering my emails.

This is definitely the last time I will order something at Urban Outfitters due to several disappointing online shopping experience.
First selling products which are not in stock should not happen, especially when you can not have them provisioned. I believe that your eCommerce solution probably has this option. If not you might consider changing it. But wait... I guess it is better to sell what you don't have to get the only thing you are interested: money!

Second of all, debiting a customer's account for a product which is not available should not happen. Maybe the next time I will go to your shop in Hamburg, I will get some clothes without paying and tell the cashier " You will get your money later".

Finally, to put as an order status " preparation of the order" or whatever for a week, is a joke especially when you charge for this same delivery. So next time I step into Urban Outfitters in Hamburg, not only will get some clothes without paying them but I will also hand over the cashier a paper with an "check your status order number". I bet you guys will lose patience when I wouldn't be paying

I have spend so much time checking the status of my order and will spend the same energy on every single customer review website to share my bad experience. Oh... but wait, there are already so many bad reviews for Urban Outfitters. Well, I guess the next option I have is to spam your Facebook wall to share my experience. How about that?

Well, you guys probably don't give a ish... since you can't even answer email.

And I have just wasted 10 minutes of my time just for the sake of selling and email which will end up in your "we don't give a fuck folder"

Have a lovely day

This review was modified by AyoFR on January 23 2015 12:47:42 AM

Rating 2/10

"Unbelievably bad. I ordered something over two weeks ago, still haven't recieved any confirmation of my order or any info regarding it or if it's being shipped at all. Emailed twice to both customer service and order enquiry and still haven't recieved a reply. I feel completely ripped off. "

This review was modified by annabanana22 on January 22 2015 06:21:47 PM

Rating 2/10

"Ordered an item on 3 December and am still waiting for it. Never again. It is frustrating looking st the tracking info and seeing it being accepted by the airline for delivery and just sitting there. They are obviously just finding the cheapest way to post. I believe I will get my item in the next day or so, but this is far too long."

This review was modified by Lainey30 on December 22 2014 01:23:39 PM

Rating 8/10

"I ordered a silver ring from urban that ended up lost or stolen in the mail. After dealing with usps for a few days I called customer service at urban and the lady shipped my ring the next day! I have had shipping problems in the past but customer service has always been very helpful."

This review was modified by capence on November 01 2014 03:15:35 PM

Rating 2/10

"Ordered an "exclusive" Lp record. Previous order resulted in a cardboard box thrown inside a larger box. Result: all the seams split. Second attempt to order from this site resulted in receiving a record with a sheet of bubble wrap and thrown into a thin plastic uo bag. Result: all Corners severely bend over. I don't think this company knows how to ship records. "

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