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"First of all, these people can't speak English, so trying to talk to them on the phone is next to impossible. I had to call three different times to finally find someone who could figure out what was happening with my order, and then finally figured out that it hadn't been sent because they wanted to charge me shipping on an item listed as "free shipping." Idiots."
This review was modified by lukelukeluke on June 01 2004 12:28:55 PM
"My experience with this company started off bad. But ended good. It started with my order of a 40gb 7200rpm hard drive. Well about 4 days later i receive the hard drive, only to find out it is ia 5400rpm. So i call them up, and it is very very hard to understand them, but once you figure out what they're saying they are not too bad to work with. They originally wanted me to ship the 5400 rpm back and they would send me the 7200. Well my client did not have time for that, so i called them back and asked them to cross ship it out to me. They charged my account 60 dollars and told me that they would refund my money + shipping costs when they received the 5400rpm back. Sure enough 4 days later i received the 7200 and shipped the other hard drive back, and they just recently credited my account for 60 dollars plus the price it took to ship the hdd back. Overall i am satisfied with these guys, they just need to pay attention to little details like a 5400 and a 7200."
"I ordered a Maxtor 80GB OEM hard drive from Upgrade Solution with UPS ground shipping. I got a prompt response with the invoice and tracking information. The packaging was decent, and it came in 6 business days. So far everything is working great.
I've also ordered memory from them in the past with similar results."
"I ordered 1 gigabyte of PC3200 RAM from Upgrade Solution. The price was good and the item was shipped in a timely manner. The RAM had a sticker on it that said PC3200, but heatspreaders covered the actual chips. When I installed the RAM, it it defaulted to PC2700 speeds. I adjusted the speed in the bios and left the timings set to SPD. At PC3200 speeds (400mhz) the system was very unstable and applications crashed frequently. I loaded up Memtest86 and found thousands of errors. I had to back the RAM speed all the way down to 340mhz before I could get rid of most of the errors. It's clear to me that the RAM I was sold was not PC3200, but actually overclocked PC2700. Moreover, this RAM couldn't even run stably at its stated speed. If you are considering buying RAM from this company, spend a little more and get a namebrand."
"This was my first purchase from Upgrade Solution. I was a little worried about my purchase due to the somewhat low lifetime rating, but I saw their 6 month rating was high (and it is even higher now).
They had by far the best price for the hard drive that I bought. Their ad on pricewatch claimed they would ship out the item the same day or 1 day after the order is placed. It took them a couple of days to get my order out, but I am not unsatisfied with this as the price for the item was much lower than anywhere else.
I plan to buy from Upgrade Solution again in the future. Their prices are very good and their service seems to be getting much better than what it was in the past. "
"Received a reconditioned hard drive, however no where on the website it was mentioned that their hard drives are not brand new. Sorry way to do business."
"Good price. Ordered. Arrived on time and worked out of the box. Never spoke to vendor/owner. Been working since April. I would probably do business with these folks again... but always read what is posted here at RR.Com"
"Ordered 60 GB MAXTOR ATA/133 7200RPM Hard drive for $76.00 (+$5.79 for UPS ground) on Tuesday the 7th at Noon, got a ship notice from UPS that night with a delivery date of Friday the 10th, 3 Days! Drive arrived as promised well packed, order was for a friend but he has installed it and hasn't complained so I guess it's working fine. Will order from the again if I need a HD fast and cheap!"
"Ordered hard drive 5-7 (160GB, 7200rpm) from link on Price Watch. Excellent price. Received an email confirmation within minutes. Ordered hard drive from two states away via UPS ground. However, the hard drive arrived on 5-9-2003 - only 2 days! The hard drive works fine. The only problem was that Windows 2000 only recognized the first 128MB. The Maxtor web site had a small (64KB) program "big_drive_enabler.exe" that I downloaded. Reboot, and the drive was recognized.
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posted May-17-2004 
![Share](javascript:share_rating({"review_body":"My experience with this company started off bad. But ended good. It started with my order of a 40gb 7200rpm hard drive. Well about 4 days later i receive the hard drive, only to find out it is ia 5400rpm. So i call them up, and it is very very hard to understand them, but once you figure out what they\u0027re saying they are not too bad to work with. They originally wanted me to ship the 5400 rpm back and they would send me the 7200. Well my client did not have time for that, so i called them back and asked them to cross ship it out to me. They charged my account 60 dollars and told me that they would refund my money + shipping costs when they received the 5400rpm back. Sure enough 4 days later i received the 7200 and shipped the other hard drive back, and they just recently credited my account for 60 dollars plus the price it took to ship the hdd back. Overall i am satisfied with these guys, they just need to pay attention to little details like a 5400 and a 7200.","link":"http:\/\/www.resellerratings.com\/store\/Upgrade_Solution\/comment\/55088#comment55088","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Upgrade_Solution.jpg","store_name":"Upgrade Solution","username":"Monsoon","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Maxtor 80GB OEM hard drive from Upgrade Solution with UPS ground shipping. I got a prompt response with the invoice and tracking information. The packaging was decent, and it came in 6 business days. So far everything is working great. <br><br>I\u0027ve also ordered memory from them in the past with similar results.","link":"http:\/\/www.resellerratings.com\/store\/Upgrade_Solution\/comment\/71413#comment71413","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Upgrade_Solution.jpg","store_name":"Upgrade Solution","username":"fungalreason","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 1 gigabyte of PC3200 RAM from Upgrade Solution. The price was good and the item was shipped in a timely manner. The RAM had a sticker on it that said PC3200, but heatspreaders covered the actual chips. When I installed the RAM, it it defaulted to PC2700 speeds. I adjusted the speed in the bios and left the timings set to SPD. At PC3200 speeds (400mhz) the system was very unstable and applications crashed frequently. I loaded up Memtest86 and found thousands of errors. I had to back the RAM speed all the way down to 340mhz before I could get rid of most of the errors. It\u0027s clear to me that the RAM I was sold was not PC3200, but actually overclocked PC2700. Moreover, this RAM couldn\u0027t even run stably at its stated speed. If you are considering buying RAM from this company, spend a little more and get a namebrand.","link":"http:\/\/www.resellerratings.com\/store\/Upgrade_Solution\/comment\/95733#comment95733","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Upgrade_Solution.jpg","store_name":"Upgrade Solution","username":"tony-kun","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was my first purchase from Upgrade Solution. I was a little worried about my purchase due to the somewhat low lifetime rating, but I saw their 6 month rating was high (and it is even higher now).<br><br>They had by far the best price for the hard drive that I bought. Their ad on pricewatch claimed they would ship out the item the same day or 1 day after the order is placed. It took them a couple of days to get my order out, but I am not unsatisfied with this as the price for the item was much lower than anywhere else.<br><br>I plan to buy from Upgrade Solution again in the future. Their prices are very good and their service seems to be getting much better than what it was in the past.<br>","link":"http:\/\/www.resellerratings.com\/store\/Upgrade_Solution\/comment\/142167#comment142167","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Upgrade_Solution.jpg","store_name":"Upgrade Solution","username":"AustinPowersISU","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received a reconditioned hard drive, however no where on the website it was mentioned that their hard drives are not brand new. Sorry way to do business.","link":"http:\/\/www.resellerratings.com\/store\/Upgrade_Solution\/comment\/269777#comment269777","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Upgrade_Solution.jpg","store_name":"Upgrade Solution","username":"vlad0vlad0","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good price. Ordered. Arrived on<br>time and worked out of the box. <br>Never spoke to vendor\/owner. Been<br>working since April. I would<br>probably do business with these <br>folks again... but always read what<br>is posted here at RR.Com","link":"http:\/\/www.resellerratings.com\/store\/Upgrade_Solution\/comment\/46451#comment46451","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Upgrade_Solution.jpg","store_name":"Upgrade Solution","username":"Docc65959","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered 60 GB MAXTOR ATA\/133 7200RPM Hard drive for $76.00 (+$5.79 for UPS ground) on Tuesday the 7th at Noon, got a ship notice from UPS that night with a delivery date of Friday the 10th, 3 Days!<br>Drive arrived as promised well packed, order was for a friend but he has installed it and hasn\u0027t complained so I guess it\u0027s working fine. <br>Will order from the again if I need a HD fast and cheap!","link":"http:\/\/www.resellerratings.com\/store\/Upgrade_Solution\/comment\/61756#comment61756","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Upgrade_Solution.jpg","store_name":"Upgrade Solution","username":"Korwick","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered hard drive 5-7 (160GB, 7200rpm) from link on Price Watch. Excellent price.<br>Received an email confirmation within minutes.<br>Ordered hard drive from two states away via UPS ground. However, the hard drive arrived on 5-9-2003 - only 2 days!<br>The hard drive works fine. The only problem was that Windows 2000 only recognized the first 128MB. The Maxtor web site had a small (64KB) program \u0022big_drive_enabler.exe\u0022 that I downloaded. Reboot, and the drive was recognized.<br><br>Obviously, this was a good experience.","link":"http:\/\/www.resellerratings.com\/store\/Upgrade_Solution\/comment\/79765#comment79765","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Upgrade_Solution.jpg","store_name":"Upgrade Solution","username":"davewhite","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good Hard disk drive, works good and still in use. Thanks again","link":"http:\/\/www.resellerratings.com\/store\/Upgrade_Solution\/comment\/114436#comment114436","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Upgrade_Solution.jpg","store_name":"Upgrade Solution","username":"dac2xl","rating":"5"}, "single");){kind=link}
"First of all, these people can't speak English, so trying to talk to them on the phone is next to impossible. I had to call three different times to finally find someone who could figure out what was happening with my order, and then finally figured out that it hadn't been sent because they wanted to charge me shipping on an item listed as "free shipping." Idiots."