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Full Rating Profile
    • Address: 2322 North Batavia St STE 102 Orange, Ca 92865
    • Contact: support@upgradebay.com
    • Phone: 888-858-3088
    • Customer Support: 888-858-3088
    • Business Hours: 8:00 - 5:00 PST
    • Fax: 714-528-1400

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 1.25/10 1.25/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: 0.00/10

219 Customer Reviews

Rating 2/10
1/5
modified review posted

"Horrible return Policy and very unclear website. I ordered ram that was for a server only, but the site did not mention this. I then emailed them asking to return it and they said it would be a 50% restocking fee and I had to pay the return postage."



Rating 2/10
1/5
modified review posted

"I found a part on their website, it said they had 4 in stock. I explained the reason for the part iFCP between sites, hence I needed two of them. I Specifically stated that I would purchase these parts IF they work. And if they work, I would order two more. I Was told that would be no problem they have a 30 day money back guarantee.

Shipping was supposed to happen on Monday, I had ti cal and email multiple time, it shipped on Wednesday.

On Monday it was discovered the models did not have the option for iFCP, they only did iSCSI. I Am now being told they were special ordered and I can not return them. Had I known they did not have them in stock, I would have kept looking.

The routers are sitting in the box and I can't bet an address to ship to.

I really wish I would have researched Upgradebay first.

Stay away, really after 30 plus years in this business, stay away.
"

modified review This review was modified by mr_lalley on October 02 2014 09:04:02 PM

Rating 2/10
1/5
modified review posted

"I ordered online and received a confirmation. The next day Ali emailed me to say that the item was no longer available. Im glad they emailed me but I would not do business with them again if they cant keep their website up to date."

modified review This review was modified by ElectroNut on June 10 2014 07:28:21 AM

Rating 10/10
5/5
modified review posted

"I had a hard drive fail in a critical RAID. Upgrade Bay sells the same type of drive that is currently installed in that server, so I placed an order for two replacement drives, explaining the situation to them and asking them to get the drives to me as quickly as possible. The drives arrived safe and sound less than 24 hours later, and the overnight shipping was free! This is my second purchasing experience with Upgrade Bay and both have been very positive. The previous purchase was an expensive Layer 3 switch that failed about a week out of warranty. Despite the fact that the warranty had expired, Upgrade Bay replaced the switch with an identical refurb at no charge to us. They shipped the replacement unit out at no charge and even paid return shipping on the failed unit. It is a pleasure doing business with such a responsive company."

modified review This review was modified by ITSpec on June 02 2014 12:07:30 PM

Rating 10/10
5/5
modified review posted

"I ordered a new, retail-box Intel CPU. They sent me something else. After a couple of conversations, I was told I would receive a full refund in one business day, without having to return the item."

modified review This review was modified by zyrg on October 25 2013 07:03:53 PM

Rating 10/10
5/5
modified review posted

"Upgradebay.com delivered the item I ordered quickly, and they were quite helpful when I emailed them for assistance.

After having a successful interaction with them, and after seeing some of the reviews of their store around the web, I felt obligated to share my own positive experience.
"


Rating 2/10
1/5
modified review posted

"STAY AWAY THEY SELL YOU ONLY REFURBISHED ITEMS AND THEY DONT TELL YOU IN ADVANCE THAT ITS REFURBISHED DONT TRUST THEM "


Rating 10/10
5/5
modified review posted

"Bought a HD for an older HP server. They had the correct part. They shipped it fast. It worked! And they called me a couple of times to make sure I had received the part and that it was working to my satisfaction. Thanks!"

modified review This review was modified by rockandco on June 13 2013 09:06:00 AM

Rating 10/10
5/5
modified review posted

"Got outstanding service from upgradebay.com! I needed to get XP Mode working on Win7 for an ancient program but the processor didn't have VT-x. I found a CPU that should have been a drop-in replacement at Upgrade Bay and ordered it. Due to logistical reasons I added a note to the order requesting I be contacted if it would not ship next day. Ali Ansari at Upgrade Bay did contact me within hours, told me the item was no longer available and that my card had not been charged, but he was looking for a replacement. I provided a list of alternative CPUs and he called almost immediately to confirm he had one and would ship it immediately. He did and the CPU performed exactly as I needed it to. He even emailed the next week to make sure I got the CPU and that it was working. He just went above and beyond anything I would have expected. Fantastic service - couldn't ask for better."

modified review This review was modified by RBRMcDGA on May 23 2013 10:19:02 AM

Rating 2/10
1/5
modified review posted

"I ordered two CRUCIAL 4GB memory from them. It was supposed to be 3-7 days shipping. After a week, a guy named Ali e-mailed me that the product will be late. After waiting more than two weeks, I called them to check on my product. A guy told me they would call me back that day, and then there was no call. I called again the next day, and a guy handed up on me. Very bad customer service. I am not going to wait a month to see if my product come or not."


No Avatar
Wyoming
Rating 2/10
1/5
modified review posted

"Really unhappy with the service. Placed an order 4/5 at 11am. In the email itself it says orders after 2 pm will be processed next day. Emailed them on the 11th to ask for a tracking number because with 3-5 day shipping it should be close to to arriving. Nope I was wrong. They didnt decide to process the order until after I emailed and asked about it. Makes me wonder if they ever would have if I never said anything to them about it. Granted if there was a stock issue an email would have been nice. Package should arrive 4/17 so I have yet to find out if the product is even functional. At this point I'm almost expecting it not to. Long story short. If you want to get your item right away, call them right after you place your order. They might actually decide to process it right away instead of waiting a week."


Rating 2/10
1/5
modified review posted

"I contacted UpgradeBay.com looking for a hard drive for a legacy system that is no longer made, I had an urgent need to replace a drive. There are many companies online and sellers on ebay selling them refurbished for as little as $6, however I had an immediate need and couldnt afford to wait around for an ebay type sale and slow shipping. I wasn't real thrilled about paying over 10 times what I could have bought the drive for elsewhere, but considering my rush need I placed and order after confirming with TWO of their sales reps that it would be shipped out that day for next day delivery. The following morning after a couple e-mails and phone calls to them asking where my drive was I got an e-mail notification that my order was delayed and had not shipped out. When I called to complain about the delay they offered to reduce the shipping charges, but since they were shipping it to me under my FedEx account they changed that to saying they would discount the product instead (no discount was applied to my invoice though). Throughout that day I called six more times to confirm and reconfirm that the drive was going out that day, and that it was going out for first AM delivery so FedEx would drop it off by 8:30AM. That afternoon I got an e-mail back from them saying it was set to go out for 10:30am delivery, and to let them know if I wanted to change that. I promptly responded that I wanted the earlier delivery time, however later that night I got a response back saying they had not changed it and it went out for the 10:30am. I did eventually get my product, but I will not be using them again."


Rating 10/10
5/5
modified review posted

"We are distributors and were working with UpgradeBay since 2010. Had no problems so far. Our sales rep, Osaid Khan, provides great service, shipping is usually quick, and he follows up on each of our orders making sure that everything is working as expected. Like this company, will definitely buy from them again. Thank you!"


Rating 10/10
5/5
modified review posted

"I needed a replacement hard drive/firmware/OS for a large format/plotter HP printer. There was some doubt whether that was the issue and the only way to be absolutely certain was to replace the drive (this is a $7k printer) or pay $1000 for an HP rep to travel to the location and troubleshoot it.
UpgradeBay had the best price and, in addition, after I explained my situation, offered to accept the item back with a reasonable restocking fee if that did not fix the issue. All other stores would not accept a return whatsoever.
Given the reaction from other vendors, I was doubtful about the veracity, but Osaid Khan (the rep that helped me through this) had no issues with sending me an email confirming the verbal agreement.
Osaid answered all the questions I had thoroughly, the shipping was quick, and Osaid followed up on the order to make sure the replacement had worked.
I have put them in my contacts list for vendors and would not hesitate in ordering from them again.
"

modified review This review was modified by MoJoMoGo on September 20 2012 08:22:12 AM

Rating 2/10
1/5
modified review posted

"Terrible! Terrible! Terrible! They delayed shipping and over charged without notification. When ask for refund of price difference, they played dumb and then lied about issuing credit to my credit card, which has not happened yet. Never Never again.


Immediately after I posted this comment, I received an email from UpgradeBay.com. After ignoring my emails for weeks, SUDDENLY they were able to issue a refund to my credit card. They offer incentives if I remove negative comments.

So much for NOT seeing NEGATIVE comments on them. Now you know why.


"

modified review This review was modified by brasspeople on October 08 2012 01:03:28 PM

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