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14 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","store_rating":"1.61","total_reviews":"14"}, "store");)
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posted May-18-2010 
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![Share](javascript:share_rating({"review_body":"Great displayed internet price on Broan Downdraft Ventilation System. Easily placed on-line order. Then I got a call saying it was not in stock and it would take 2-3 weeks before they could ship it out. BUT - if I was willing to pay an additional $25.00 charge, they could have it shipped out from some other warehouse\/dealer\/who knows? in a day or two. What do you do? Wait 2-3 weeks or fork over $25 to get it right away. Seems like a gimmick to squeeze out just a little more cash from the consumer. And watch out for the extra handling fee over and above the shipping fee.","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/569066#comment569066","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"yourcabinetguy","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed the order on Saturday and was quoted free shipping. Got an e-mail Tuesday saying shipping was renegotiated and would be $19.95. Absolutely ridiculous on a $30 item plus a $6 \u0022packaging materials fee\u0022. Classic bait and switch, advertise $30 and final cost is $56.","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/543698#comment543698","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"jasmit32","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"****Special heads up to people looking for reviews on this company: upon investigation it is obvious there are a number of self-serving \u0022padded\u0022 (false) positive reviews for this company on the internet. Buyer beware!****<br><br>I\u2019m 52 years old, have owned businesses and been dealing with good and bad businesses all my life. This company easily rates in the very short list of the worst I\u2019ve ever have to deal with.<br><br>I ordered a Broan range hood through this company (or tied to, anyway), listed as available. Their basic email offering \u0022tracking\u0022 information had said only that the order was \u0022in progress\u0022 for over two weeks (company promises \u0022fast delivery\u0022 and ships within \u00221-2 business days\u0022), so I gave them a call and got a rather arrogant salesperson who would only say it was \u0022backordered\u0022 and it be shipped soon. His suggestion was that I buy it from somewhere else.<br><br>I called Broan and found that the item I ordered was regularly available and in stock at all their warehouse locations. Availability from them was not and had not been an issue (popular model being made almost every week). Broan also informed me that this company is not an official reseller for their products--UniversalLCD is getting their product from another distributor.<br><br>Another week and a half went by and I called again. For some reason the phone lines where particularly clogged that day; it took many attempts to get through and that\u0027s when I got a real lesson in being jerked around, arrogance, and excuses. While talking to three individuals (actually, being on hold most of the time), I was told a couple of differing stories (obvious lie(s) in there somewhere)and that they\u0027d gotten it in but it was damaged so they\u0027d reordered it and I would have to wait another three weeks (their stated timeline; not mine). Again, it was also repeatedly suggested that I should probably buy it elsewhere.<br><br>Of course, when I asked to talked to the last person\u0027s supervisor, he told me the boss wasn\u0027t in and I should call back some other time and ask for \u0022Ima\u0022, with the last name of \u0022Judge\u0022...<br><br>It was clear even on the first call they didn\u0027t want to sell me the range hood. The website offers no provision for cancelling orders; it appears it must be done over the phone, and they kept suggesting I cancel the order every time I talked to anyone. It appears the profit margin on the range hood was so small and the shipping costs high enough\u2014they draw you in with a promise of free shipping\u2014that they had no interest in me and my piddlely sale. Too bad for them, because the range hood was a small item (and test purchase) to help complete the sale of my house: we\u2019re purchasing another we\u2019ve been looking at. That new house is getting a Pioneer KURO Plasma TV (60\u0022), and it certainly WON\u2019T be coming from them!<br><br>10\/26\/2009 Update<br><br>Order was eventually cancelled by them without any explanation or consent from me (as if I cared...).<br><br>Late Saturday\u2014barely a day after my last encounter with the low-lifes detailed above\u2014I did some curiosity checking on Universal LCD\u2019s website. It was very interesting (but not surprising) to note that now, suddenly the company showed actually having the range hood IN STOCK but that the price had now jumped $12 and the free shipping had been removed. These guys aren\u2019t terribly bright, however. All the other variations of the same 42\u201d unit I ordered (color, venting, etc.) remain at the previous price point or less, and many of those variations them still offer free shipping (cost of which is unaffected by the color or venting configuration). I wonder what they\u2019d do if I ordered one of those? Hmm\u2026<br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/508171#comment508171","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"mjam","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"such a horrible experience! i dont even want to get into deatil about them. just stay away!","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/402326#comment402326","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"humblejim","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have never written a bad review before, but this is the most rude and incompetent company I have ever dealt with. I paid an extra $200 to get GUARANTEED DELIVERY by Friday because I\u2019d already set up two technicians to come out to install the TV the next day. I called and arranged for a 10:30 am drop off, took the morning off work, then sat at home and waited\u2026and waited\u2026and waited some more. When I called the shipping company, they had no idea what was going on. Several hours later, at around 6:30 pm, they called to say they had forgotten to load the TV at one of their depots.<br><br>I arranged for pickup the following Monday\u2014they don\u2019t do weekends, only M-F from 9-5. Once again, they failed to deliver the TV at the scheduled delivery time and didn\u2019t call to tell me. I asked to be refunded the money I paid for GUARANTEED DELIVERY. They told me they couldn\u2019t give me my money back and that I would have to contact the TV company. On Tuesday I arranged for a special 6:30 drop off because I couldn\u2019t take any more time off of work. The driver, of course, called me at 11:00 am to let me know that he was waiting at my house with the TV. When I got there, he refused to take the TV any farther than the curb. Apparently, my $200 wasn\u2019t enough to cover that. So he left me stranded with a $3000 TV on the street in the middle of the day in Oakland.<br><br>I spent the next several months trying to track down a manager at Universal LCD who had the \u201cauthority\u201d to talk to me about this issue. Really all I was looking for was someone to go after the shipping company for screwing this up so badly. My calls were never returned and several employees, particularly Patricia, were very rude to me. When I finally got a manager with \u201cauthority\u201d\u2014Robert\u2014he refused to refund the shipping cost and was extremely rude to me. I asked him what \u201cguaranteed delivery\u201d was supposed to mean and he didn\u2019t have a response. I told him I was going to write up a review of the company and he hung up on me.<br><br>So here it is\u2026 Expect to be treated like trash if you have any problems with your order. This company uses third-rate shipping companies and hires horrible help. For such a large ticket item, you\u0027d think they\u2019d try a little harder.","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/398514#comment398514","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"hobermeit","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Web site is VERY inaccurate. Still says my item is in stock *after* I\u0027ve been told it is not. <br>Ordered on 7\/14. Told on 7\/16 it was on backorder. Told on 8\/1 they can\u0027t even get it from their distributer any more and today 8\/2, the web site still says it\u0027s in stock. DO NOT BELIEVE stock status on their web site.","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/397594#comment397594","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"jdharrison","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Universals website stated they had an Adcom surge suppressor in stock. After 4 business days they imformed me it was on backorder.","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/394445#comment394445","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"whileycoyote","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WORST COMPANY I HAVE EVER DEALT WITH ON THE INTERNET.<br><br>My experience: The LCD TV I purchased was listed on their website as a stocked item, but was not in-stock and was backordered for 2 months. <br><br>After several phone calls to Universal, the manager offered to provide a discount for a different model. He said this model was in-stock and would ship immediately. However the new model did not ship for almost 2 weeks. During the 2 weeks, I made several phone calls to Universal and each time they said the TV was shipping the same day. I assumed they were correct and was calling back to get tracking info only to find out it was not shipping. <br><br>Also, the discount offered by their manager was not the price I received. When I called in to dispute, the manager was not in the office. I spoke to someone in customer service who said he would have him call me 1st thing in the morning. The manager never called. <br><br>When I finally got the manager on the phone, the manager\u0027s response was\u2026you are wrong that is not the price, accused me of trying to get a better deal, said he already threw in a cleaning kit and hung up the phone. <br><br>Still in shock that the guy hung up on me, let the attacking comments he made, I called back to speak to his supervisor. The customer service person who answered said he was the boss and would get him on the phone. I waited on hold for several minutes until I came to reality I was wasting my time with a company that has too many internal problems then to deal with customer issues.<br><br>STRONGLY RECOMMEND NOT BUYING FROM THIS COMPANY, EVER!<br>","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/380225#comment380225","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"4word","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Stay way away from these dudes!!!<br><br>They told me they had the speaker in their possession and would ship out in 2-3 days. It is now 14 days later and after hearing the same story that they are waiting for a tracking number from the warehouse and will email it to me (which NEVER happened) is when I told them to cancel the order and it better happen fast because the next day if I don\u0027t see it I will call Discover and kill it that way. The refund and order was canceled in minutes and I saw the refund post to my card in only 2 days... makes me wonder how a business can stay in business working like this and take forever to get product to customer but only take minutes to issue the refund. I would have MUCH preferred the speaker rather than getting the refund. Thank you.","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/359397#comment359397","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"Steve Jr.","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"excellent experience. received my sony tv quick and easy. the price was better than anybody ive found. www.universallcd.com i would recommend to anyone","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/355798#comment355798","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"rodrigo123","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a digital photo frame. One week later I noticed it had not even shipped yet. I called their support line and learned they were out-of-stock for at least another two weeks. I had to cancel the order and find the item somewhere else.","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/351122#comment351122","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"FishDawg","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed an order. Five days later an e-mail comes saying the item is out of stock for ten days. No further communication for twenty days. I send an inquiry on order status. No reply after four days. Avoid this merchant.","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/322612#comment322612","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"sopwith","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wanted to purchase Panasonic SA-XR700 7.1 Digital Receiver which has one of the cheapest prices. The website said it was in stock, but I got a call a day or two later saying it was not in stock. Was not too happy. On the other hand, they cancelled the transaction as per my request (no issues on that front).","link":"http:\/\/www.resellerratings.com\/store\/Universal_LCD\/review\/293372#comment293372","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Universal_LCD.jpg","store_name":"Universal LCD","username":"roch5220","rating":"2"}, "single");){kind=link}
"Universal lcd and there sister store Moes mega market have by far the WORST AND I MEAN WORST service i have ever seen. My order was wrote up on march 31. I never heard from them so on April 6th I inquired about my order and was put on hold FOREVER.
Could not call on the 7th because i got a fax buzz all day. On the 8th they said the paperwork got misplaced and they would ship soon. I called on the 12th and 13th and was told it would be shipped that day. On the 18th (today) i received notice it was shipped but fed ex says they have not picked it up yet.
NEVER EVER BUY ANYTHING FROM UNIVERSAL OR MOES MEGA MARKET. EEVVVEERRR"