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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 123 US HIGHWAY 46 (West)Fairfield, NJ
    • Contact: sales@uniquephoto.com
    • Phone: 800-631-0300
    • Customer Support: 800-631-0300
    • Business Hours: n/a
    • Fax: 973-377-8800

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.00/10 6.00/10
    Chance of future purchase: Rating 7.00/10 7.00/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 5.83/10 5.83/10
    Return/Replacement policy: 0.00/10

What is this?

1,282 Customer Reviews

Rating 10/10
5/5
modified review posted

"Helpful salesfolk, easy ordering, large selection of rental items."


Rating 10/10
5/5
modified review posted

"Best price & free shipping! "


Rating 10/10
5/5
modified review posted

"Package arrived within the specified timeframe and at a good price compared to other sites."


Rating 4/10
2/5
modified review posted

"Getting them to make good on their offer of free shipping was too much work."


Rating 10/10
5/5
modified review posted

"Order was received as promised with no delays. Very easy ordering process and great prices."


Rating 8/10
4/5
modified review posted

"My order took longer than usual to arrive. Other than that, no complaints"


Rating 10/10
5/5
modified review posted

"I appreciate the sales person's patience as he helped me, and answered all of my beginner level questions. "


Rating 4/10
2/5
modified review posted

"I recently rented a Zoom H4n and a Sennheiser lav mic online. While trying to reserve these items I was given conflicting information. When getting info about rentals I was told I would need to pick rentals up in the afternoon. Then I was transferred to rental department. I was told I could pick up at anytime. I asked the gentleman to confirm that with someone else. When he came back on the phone he told me it had to be after 3:00pm. I reserved my items.

Upon arrival to pick up these items, I was not greeted by either of the two gentlemen in the booth near the entrance. I approached the only emplee not with a customer, or on the phone. However, I stood right next to him making eye contact, patiently waiting for the next two minutes for him to fish his jokes and conversation with the girl working behind the snack bar.

After getting my rental equipment, I wandered into the canon department but found no one there to whom I could ask questions. I kindly asked an employee to find someone to answer my questions. Almost 10minutes later a gentleman finally helps me out.

When I return home to test the equipment, I found I have a different model Sennheiser from what I ordered. (I should have checked more thoroughly before leaving).

Upon returning the equipment, I was gladly greeted by the two gentlemen near the entrance. I made my return without a problem. Then I decided to browse the store. I was interested in buying a recorder but wanted more info about differences and capabilities of different brands. I was shocked when the employee told me there was no one there who knew anything about them. They tried their best to find someone who knew more than what was written on the box. So I bought my equipment elsewhere at a place where they know about the products they sell.

To sum up my experience. I found just about everything from the service, to the knowledge of the products carried to be severely disappointing. Information given me was incorrect, I was ignored while employees carried on conversations about their personal lives. While trying to reserve these items I was given conflicting information, and could not find a knowledgable salesman who could tell me anything more than what is on the box of certain products I wanted to buy. The real issue at hand, and the question I have for Unique Photo is: "Why should I buy or rent anything from you again?" This is a question I would like answered. My contact information can be found below.

Bryndon Romero
(845) 401-6708
"


Rating 10/10
5/5
modified review posted

"Very easy and our product was delivered in a timely manner"


Rating 10/10
5/5
modified review posted

"Good service. Timely shipping"


Rating 10/10
5/5
modified review posted

"They were accurate, timely, and had the lowest prices."


Rating 10/10
5/5
modified review posted

"Shipped on time, good price-beat Amazon- packed well. Good to know about Unique Photo."


Rating 10/10
5/5
modified review posted

"So easy, shipped same day and arrived the next day!!"


Rating 10/10
5/5
modified review posted

"I have now ordered numerous times with Unique Photo and will continue in the future. They have competitive prices and I receive my shipments quickly."


Rating 10/10
5/5
modified review posted

"The website was easy to understand and work with. More importantly, the item I purchased was delivered in timely fashion. "


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Unique Photo, Inc. is a merchant member
Unique Photo, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.