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Stores > Unique Photo, Inc.

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  • Unique Photo, I Unique Photo, Inc. Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 123 US HIGHWAY 46 (West), Fairfield, NJ
    • Contact: customer-service@uniquephoto.com
    • Phone: 800-631-0300
    • Customer Support: 800-631-0300
    • Business Hours: M-F: 10am-7pm EST, Sa: 10am-6pm, Su: 11am-5pm
    • Fax: 973-377-8800

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7/10 7/10
    Chance of future purchase: Rating 8.64/10 8.64/10
    Shipping & packaging: Rating 9.06/10 9.06/10
    Customer service: Rating 8.61/10 8.61/10
    Return/Replacement policy: Rating 7.5/10 7.5/10

3,771 Customer Reviews

No Avatar

Verified Customer
Rating 2/10
1/5
2016-08-23

Tricky payment

"I do video production and needed to rent several gears first time from Unique photo. When i checked the website i liked prices and reserved what i needed, then check out and price was ok to me. it was about $180 something for couple of small items. I paid it and went store to pick them up same day with shooting. Rent department told me i have to deposit $3000 for items. I understand deposit is necessary but that kind of amount is too high, when i asked them why i wasn't notified with that amount of deposit, they answered " you must have seen it before check out" i said Hell no, i havent seen anything. I had no time to find that deposit or leave gears because i had no time to cancel shooting. Finally i had to give up most important gears and my shooting was terrible.
Simply i wont rent anything again from Unique photo because tricky website prices. Check out carefully when you rent.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-08-23

Quick and easy with a touch of personal contact

"My transaction was smooth and easy. In addition I had a question about pre-ordering an item and received a phone call from a very nice helpful person."


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Verified Customer
Rating 10/10
5/5
2016-08-22

The Best. Period.

"Rented a bunch of stuff for a shoot tomorrow — probably the 3rd or 4th time we've rented from Unique. Each and every time the experience has been excellent, easy and hassle-free, and the rental staff, whether via phone or in person, is always friendly and helpful. What's especially noteworthy, though, is that we are located in Seattle, home of Glazer Camera — a very well-known outfit of very high caliber. Still, we rent from Unique because the price difference, even with shipping, is significant. Next time you need camera equipment, give Unique Photo a shot. I think you'll be happy you did."


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Verified Customer
Rating 10/10
5/5
2016-08-22

"Received the order sooner than expected. Great communication too."


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Verified Customer
Rating 10/10
5/5
2016-08-21

couldn't have gone better

"Price was the cheapest and shipment was fast. Definitely will be ordering again!"


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Verified Customer
Rating 10/10
5/5
2016-08-21

"Great

If there ever is a problem there is always someone to help.
"


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Verified Customer
Rating 10/10
5/5
2016-08-21

Prompt delivery and good packaging.

"Everything arrived as expected. Thank you"


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Verified Customer
Rating 10/10
5/5
2016-08-20

Fast

"Shipping of the product was very quick. "


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Verified Customer
Rating 10/10
5/5
2016-08-20

5 Stars

"Nice price, fast delivery + as advertised = very satisfied."


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Verified Customer
Rating 10/10
5/5
2016-08-19

Better than Amazon

"I really liked how the shipping was fast even though i had chosen free shipping. Very good. I will definitely be buying more things from here. I would recommend this site for everyone
"


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Verified Customer
Rating 10/10
5/5
2016-08-19

Super easy

"Found it payed it got it when it said it would arive! Amazing "


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Verified Customer
Rating 10/10
5/5
2016-08-19

nice product, fair price

"I bought a used Leica M lens. The price was a fair one, the lens was as advertised and it was shipped promptly. "


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Verified Customer
Rating 10/10
5/5
2016-08-18

Terrific Rental Department

"I always turn to Unique Photo when I need to rent extra lenses or cameras. Their staff is very knowledgeable and helpful, plus the Fairfield store has a lot of go-to items that are competitively priced. "


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Verified Customer
Rating 10/10
5/5
2016-08-17

very fast service

"Needed printing supplies, ordered on the 10th, order arrived on the 12th exactly as requested, cannot beat that kind of response"


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Verified Customer
Rating 2/10
1/5
2016-08-17

Did not honor price of drone training as listed on the website

"I rented a drone through Unique and signed up for a training class. The website lists it as $149.99 "The special price of $149.99 is for customers who either purchased or rented their drone from Unique Photo®." I was charged $199.99, and asked for it to be corrected. The guys at Unique refused to correct the error, or even apologize. I found this to be rude and bad customer service."


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Unique Photo, Inc. is a merchant member
Unique Photo, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,514 merchant members.