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"Early February 2012, I've ordered a pair of "Canadian Parade Boots" and never received them - or any refund, till now. "Uncle Sam's" offered the boots on their homepage as "in stock" and in brand new condition. As I enquired about the current position of the online-order regarding my stay at their end, suddenly only a pair of Grade A boots would be available. What??? Obviously, I asked for a refund which seems to be a proper and conventional solution. Not a single Dime has been credited to my account yet, I'am talking about $138.- and my last approach via @ on 28-02-12 is still unanswered. Europeans, be aware of ordering any goods via internet at Uncle Sam's. You're money may be lost"
"Absolutely terrible. I ordered something over a month ago and I still don't have what I ordered. Just 1 item. They didn't even have the size that I selected; apparently all of the options they list on their site are bogus. Don't waste your time."
"Be very cautious when ordering items based on pictures posted on Uncle Sams website. Don't expect good customer service on returns.I ordered 2 German ponchos based on the pictures, and was sent something entirely different.I returned for exchange, and was told that I was sent the correct SKU even though the poncho was clearly not as depicted. The customer service rep was insistent that Uncle Sams had not made a mistake.I pointed out that the ponchos I received could not possibly be correct as the button pattern on the hood did not match up to the poncho.Again, the rep was adamant that the correct item was shipped.I suggested an error was made at the warehouse. Response was -- this is the item the warehouse always ships.I said that the ponchos I received were much shorter than the poncho pictured on the model.Rep response : The model is very short, and draped the poncho differently. I responded that I understood how ponchos were worn, and that this was not a question of the poncho being draped differently on a very short person in a picture. I grew weary of the arguments and circular reasoning of the sales rep, and concluded that Uncle Sams never makes a mistake and thus avoids taking hits on returned merchandise.The item was either misrepresented by Uncle Sams, or a shipping error was made. Either way, Uncle Sams will not step up and take ownership of their error.Uncle Sams refuses to refund shipping costs. So, all I was able to recover was the original purchase price of the items.I will avoid doing any future business with Uncle Sams. They misrepresent their merchandise and do not provide good customer support."
"The service with armynavydeals.com was aweful.I placed my order on October 1st and I still don't have these 3 items and it's 10/19.After speaking to a few individuals on the phone, I was told that I would have to wait for the face paint for another couple of days. I had to cancel the face paint in order to get the rest of my order at before the halloween party this weekend.I will never order from Armynavydeals.com again and will post reviews reflecting my experience with this company.I wish I had Richard Geist's email address so I can send him this message myself.I was truly dissapointed with your company and your customer service."
"I have to disagree with most of these reviews.I've ordered twice from the .ca online store.First time, I ordered 2 items which were delivered within 2.5 weeks. The quality of the products was very good, and no hidden charges/fees on my credit card.Second time, though it's been 3 weeks since the order, I can't receive it because of postal strike in Canada. I've called them and they said the order has been ready for a bit, and will ship when the strike over.I will post again if I dont get the second order in a timely fashion (the postal strike is over as of today), but i'm sure all will be alright.-EDIT-The package arrived in good order. It was shipped the same day Canada Post went back to work. :DEric"
"Terrible. Do not order from this company. The prices are good (tempting isn't it), but service is terrible, shipping is slow, and if you order from Canada (despite the "dot ca") you WILL get charged an extra $50 surprise fee! Not recommended at all."
"HORRIBLE experience. DO NOT ORDER from this company!! I ordered 10 items - after 3 weeks I still had not recieved the order. I made 3 calls over the course of a week to customer service to have the staff lie to me saying the order would be shipped that day or next. Supervisor never called me back when I requested to speak with him/her. On my final call before canceling I was told that all the items were not even in the warehouse for shipping and that the dog tag machine was broken so I wouldn't be getting that item at all."
"I just got the last part of my order today, February 24th. I honestly had just written it off, but they did come through. I ordered a jacket, liner, and gloves on December 6th for a late December trip to a place colder then where I live. Sadly, only the liner arrived in time. The jacket arrived a week after I got back, and the gloves today. I've had some places that shipped slowly, but this was the worst online ordering experience I've ever had. Ever. When the jacket was backordered and the message online said to call to confirm availability, I did call. Spoke to a friendly person who told me the jacket was on the way to their shipping center from another location. When I asked if it was out of stock or something, I was told, "I hope not." What was the point of having me call if they don't even know what they have in stock! I have never left any review for any online site, positive or negative, but this experience was so bad I just had to warn others what to expect."
"These people are thieves. There is no other way to put it. They had everything in stock until I placed my order then 1 week after ordering I noticed it still hadn't shipped. I contacted them a few times and finally got a response that they didn't have all the items and were waiting for them. I told them to cancel the order and refund my money. They said it would take 5 days...well it's been 3 weeks and no refund.This was going to be my son's Christmas present but they have stolen that since I currently do not have the funds to buy another gift.Something needs to be done about these people who have no problem screwing honest consumers as well as people who have served our country in the military."
"Completely terrible seller. I ordered two items from Uncle Sams Army Nave (hesitantly, I have seen their store in Manhattan - a filthy army navy store on 42nd St.) and paid an extra $7 for "expedited" shipping. Their free shipping promises about three weeks for delivery, well three weeks later and I still don't have my item. I wrote about 4 emails. No responses. I chatted to a live presentative and got a curt "it'll ship monday." Two weeks come and gone, no item. I opened a Paypal dispute, they never bother to even reply. These guys seem to think it's okay just to take your money and run. AVOID."
"I got one to beat all. Ordered $50 worth of stuff and never received it. During the order process online I lost my screen and when I got back in and tried to look up my order number the system had no record of it. So I thought okay fine, the order didn't go through, and actually I didn't really want the stuff that bad anyway. But lo and behold a month or two later I'm looking at my credit card statement and I was charged for it. I found out it was just a bit too long ago to do a credit card chargeback. So I called the HQ in NY and gave them all the info. They said it shipped and gave me the USPS tracking number. I called USPS and I was told they have no record of actually receiving the product from the shipper, but it may be lost and only the shipper can initiate this lost goods claim, not me (the receiver/buyer). So I call Armynavydeals back and let them know this and then over the next few weeks/months a couple more follow up calls and as of today it's over a year- YES, that's no typo- a year- later and still they have my money and I have nothing. "
"Despite bad reviews posted here, I took a chance and ordered a black double strap canvas duffel bag. Opted for bargain shipping which could take up to two weeks according to the site. Received my order in 6 days and it met all of my expectations. I will order again from this merchant."
"I ordered a pair of boots from these guys and ended up down $10 with nothing to show for it. I ordered a size 11 boot. They sent me a size 11XN (extra narrow) which did not even come close to fitting. I then called them and sent it back. Weeks later, they finally tell me they don't have a size 11. They refunded my money but I was out the cost of shipping them back, which they should have paid since they never had the boots I ordered to begin with. Frustrating. They were slow to respond and nobody had any answers for me."
"The second time was the last time I'll make a purchase from them ever again. (This review is in regards to their NY HQ/branch.) The first time I ordered, eons ago (okay, just three years), I got one item that wasn't on sale. Don't recall what happened with the shipping with that, but the item has since fallen apart--even without heavy use. I'm still okay with the leftovers. The second order happened only because they introduced some insano "surplus sale". Couldn't help myself, so I ordered a number of different items. (This was late February 2009.) The purchase was easy, and it was just a matter of waiting... a very long time if you wanted their free shipping, i.e., way over a month's length. When the items finally arrived early-mid APRIL 2009, they smelled like hell, two of them looked nothing like what they were advertising (translation: wrong), and one was the wrong size while sporting a ginormous stain. (What a letdown, but considering what I paid for during their "special deal", I had to deal... more or less.) I got in touch with customer service, requested the replacement of one totally wrong item, and the exchange of the stained thing for two comparable items. I had to pay for shipping to return the offending items, but wanted to speed up the process, so I paid a little extra to get it there within a few days instead of a week. Maybe that was a stupid move. They took forever and a day to send me one of the two exchange items, sent me a bundle of wooly crap (which looked *nothing* like the item pictures) in replacement of a totally "wrong" item, skimped on the second exchange one. I called and inquired, no dice, so I emailed; that took a while. When they responded, the news was that it was out of stock, so I'd have to wait some more for them to acquire a new load. More waiting... I waited so long I forgot about this order. I get a phone call in early-mid May about the new item. They ask me if I'll accept a different color since what I requested is unavailable (so surprising). I say "fine, whatever", and they ship it out several days later. What I finally received at the near end of the month wasn't exactly what was advertised. The listing had a lot of details for additional things that would make it seem like you'd get them too for that insanely low price, but nope. When I check that item now, the write up is very sparse, very different. The items that were "correct" or "similar enough to the picture, although different" were actually decent, but such positive aspects are negated by the sheer stupidity of this entire transaction.This company is to be avoided unless you don't mind sometimes getting the wrong items/crap, and waiting forever and a day for that to show up on your porch (sans flames)._______________________________Addendum December 2010:Delayed caveat, but these people peddle their trash on ebay, too... always inquire about products if you're unsure about quality."
"This to is a review for the www.armynavydeals.ca website. Like the previous poster I ordered from this site with the promise of free shipping. Surprisingly when my order was entered there was a $7.50 shipping charge that appeared.I ordered a surplus track suit plus two binocular cases. The order was sent promptly but without one of the binocular cases. I contacted them via email to tell them of the situation but all I got was a noncommittal email. I tried several times after that but to no avail.I would not order from them again, better to take my business elsewhere."
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