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Store Rating and Reviews Ultimate Home Entertainment

Homepage: http://www.rtheaters.com
Overall Customer Satisfaction Rating  
Six-Month Rating: 9.81 / 10
Six-Month Reviews: 13
Lifetime Reviews: 120

   


Lifetime Rating: 9.98 / 10
All Stores Avg.: 8.07
8.46 Pricing of Products and Services
9.04 Likelihood of Future Purchases
8.85 Shipping and Packaging
9.62 Customer Service
8.75 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 120 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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 Ultimate Home Entertainment Customer Reviews
Page 1 of 9sort reviews by:
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Reviews 1 - 15 of 122
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Very Satisfied
Reviewer: kmeleon
Click Here to See the Profile for kmeleon

5/27/09 5:45 PM
Roman is great to deal with. I had an actuator go bad on my Berkline chair that was discontinued and he made several calls an emails to get me the parts needed to repair my chair. Thanks Roman!

Very Satisfied
Reviewer: Rick from TN
Click Here to See the Profile for Rick from TN

5/13/09 7:10 AM
Purchased 2 motorized Berkline 45090 and was very happy with the communications and service from Roman. I wouldn't hesitate to do business with him again. Thanks Roman if you read this.

Very Satisfied
Reviewer: dsuttles
Click Here to See the Profile for dsuttles

5/11/09 4:19 PM
Roman was extremely responsive, patient and honest when helping me decide on what new theater seats to get. I highly recommend doing business with Ultimate Home Entertainment. I certainly will do so again.

Very Satisfied
Reviewer: kmenz
Click Here to See the Profile for kmenz

4/27/09 4:35 PM
I purchased 7 Berkline 12000 theater chairs from Ultimate Home Entertainment. The service was excellent and the chairs are great.

Very Satisfied
Reviewer: hjones4841
Click Here to See the Profile for hjones4841

4/18/09 3:43 AM
Order was for 3 Berkline home theater style recliners. Roman provides great customer service all at a great price. He answered several questions and offered suggestions prior to my placing the order. The chairs arrived earlier than expected and were in perfect condition.  
 
I rate this purchase experience as 5 stars out of 5 and highly recommend purchasing from Ultimate Home Entertainment - I know that I will again.

Very Satisfied
Reviewer: escopa
Click Here to See the Profile for escopa

4/8/09 5:30 AM
Good service. Great Price. Excellent follow up after the sale.

Very Satisfied
Reviewer: toddtrues
Click Here to See the Profile for toddtrues

2/27/09 10:41 AM
The products were as expected and Roman's expertise relative to the Berkline product line was spot on. Very responsive and Very knowledgeable. His customer service is second to none.

Very Satisfied
Reviewer: drdk
Click Here to See the Profile for drdk

2/27/09 7:42 AM
I am completely satisfied with my experience with this company. Roman was very patient and thorough during my shopping phase. He has a thorough knowledge of his products. The order was processed promptly and the chairs actually arrived sooner than promised. I highly recommend this company.

Very Satisfied
Reviewer: Homebrewtoo
Click Here to See the Profile for Homebrewtoo

2/13/09 7:45 AM
Based on the many positive reviews of the owner of this store, I called him up with a dozen questions. He was extremely patient and helpful and based on his recommendation, we ordered 2 rows of 4 berkline ht seating. The chairs have arrived and we are more than pleased about the feel and comfort. I highly recommend this seller.

Very Satisfied
Reviewer: shankar_hokie
Click Here to See the Profile for shankar_hokie

2/9/09 1:23 PM
Fabulous proces, fantastic service and awesome support. Now my whole family can have atrue home theater experience.

Very Satisfied
Reviewer: JCJ65
Click Here to See the Profile for JCJ65

2/5/09 11:33 AM
I contacted Roman based on a special advertised on his website and a review of his outstanding reputation on various forums and sites like this. To my (pleasant) surprise, after asking me a few questions about my needs, he recommended a different LESS EXPENSIVE model. After receiving the chairs, I couldn't be happier. I realize now that the chairs I was initially interested in would not have been appropriate. They would have been too large (I'm short) and too wide (the room is narrow). Any other store would have been happy to take my money. Instead, Roman seemed genuinely interested in selling me the correct product. Bravo!

Somewhat Satisfied
Reviewer: bscoggins4
Click Here to See the Profile for bscoggins4

1/20/09 8:48 PM
I purchased my chairs from Roman on based on cost and his reputation on avsforum.com I can say by far his prices were less than half what I could get chairs locally for (local chairs had less features also). The order took longer than was originally quoted (couple of months late) but he kept me in the loop and I always felt like I knew what was going on with the chairs. When the chairs did arrive though I was VERY glad that I waited for them, they are better than I imagined and he has been helpful with any questions that I have had. I would definitely be contacting Roman (Ultimate Home Entertainment) if I need anything else HT related. Thanks

Very Satisfied
Reviewer: davew396
Click Here to See the Profile for davew396

1/5/09 10:24 AM
IU had good reasons to be apprehensive about ordering recliners through the WEB. Based on my experience with the owner, Roman, I would say that his good reputation is well earned. We are completely and totally satisfied with our purchase.

Very Satisfied
Reviewer: NYURDRMS
Click Here to See the Profile for NYURDRMS

1/2/09 4:27 PM
I was very skeptical of ordering from this company to begin with, but after reading all the positive reviews and not a single negative, I took the plunge. I am very happy with my purchase and would certainly recommend any of my friends to purchase from them as well. Unreal prices and quality. I purchased 8 of the Private Collection Santa Fe's and I love them, more importantly, my wife loves them.

Very Satisfied
Reviewer: Louis Gutierrez
Click Here to See the Profile for Louis Gutierrez

12/31/08 8:08 AM
I bought 6 chairs from the Private Collection and they are absolutely beautiful. Sturdy and well built and with the butt kickers, wow, fanatastic, I could not be happier.  
 
furthermore, I hired Roman to build me a Home Theater. From audio and video to fabric and design, he did it all, and we are now the envy of the neighborhood. He provides professional advise with no pressure and is a man with integrity. Highly recommended.

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