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"I have ordered many items from ULTA.com before and have been extremely satisfied. I received this last order on 8/13. With my last order, a nail polish from a gift bag had spilled just inside the tissue paper in the bag and nothing else. Not in a hurry, since it is just one item, I emailed Guest Services to see if they can replace the item. Today, 8/25, I finally received a response: Dear M******, Thank you for contacting ULTA.com. I apologize for any inconvenience. We have fun out of that free gift and don’t have anymore of the nail polishes. Sincerely, ULTA Guest ServicesThis, to me, does not resolve my complaint. Although I love their products, their customer service is lacking."
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