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Bought a flag and pole. Awesome service and delivery. Then, bought a pole light. Didn't work.
"Sent the pole light back and waited 3 weeks. Finally called them AGAIN and was told it was out of stock. Would be another 3 MONTHS because they come from China. Should have known. Waiting on the refund. Very unhappy."
"Slow to process order, terrible communication.Sent items to wrong address and refused to refund. I will file complaint with BBB, but in the meantime, stay away."
"US Flag Store has an enormous selection of flags and accessories, all at great prices. Ordered 100 flags for my block and will definitely be back for me! Thanks!"
"Excellent service. Top quality flags. Will order again. Will recommend."
Unreasonable return policy !!
"Bought 3 flags- one for my house , one each for my daughter's new house and my son's new house.My flag and my son's flag works and flies fine.My daughter's had the pole come apart and the ball bearings fall out of the pole as they were trying to install. Because they had a newborn baby in that time when I purchased and were busy with the new house also, they did not get a chance to install until after the 30 day policy return policy.When I tried to get a replacement, US Flags forced me to purchase the replacement for a totally defect part for $15 plus shipping.I feel this is an unreasonably inflexible policy under the circumstances. I'm not a happy flag flyer.Contact me @ firstname.lastname@example.org or call me @ 617-510-5017"
VERY Satisfied Customer. Kudos!
" always easy, always VERY satisfied."
Great customer service
"The customer service is very good. I ordered a catalog and it arrived in a timely manner. Thank you!"
"My order arrived early and it was complete. I recommend this company to everyone who wants good service and a good product at a good cost. Thank you."
"I ordered on the website. The website is easy to navigate. It is always easy to find the products that I need."
"Delivered and was as promised."
Terrible communication and service
"I placed an order over a month and a half ago and have yet to receive it. No one has contacted me and when I contacted them I was given a ship date that never happened. Very disappointed and I will never order from here again."
Missing parts never received replacement and had to pay shipping out od my pocket
"I ordered 2 flag one was missing parts had to pay for shipping back to return the flag missing the parts. They wouldn't send me the missing part and then never received the replacement flag. this company is a scam business. reportign it to the better businerss buteau. "
"Very good experience! The site is easy to navigate through to find what one is looking for . A great time looking at all the things available. The flags I got are great quality holds up very will in all weather.Thank You"
"I've ordered about 15 flags and two poles several different times and am 110% satisfied. You cannot beat US Flag store prices. "
RUINED MY 4TH
"I ordered 12 days before the 4th of July and it arrived on the 6th of July. No estimate of delivery 3-5 days i was told, no courtesy email concerning shipping, called and they didnt know, so as I see it, never again. US NAVY Retired!"