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64 reviews 
posted Sep-17-2010 
“First of all, we are sorry for the problems you had with your TV.
As clearly stated on our returns page, we will always cover any and all costs associated with shipping related damage. We will even provide replacements when necessary.
However, when it comes to a defect due to manufacturing, that is covered under the warranty on your product. Typically, this is the fastest way to get the issue resolved since the brand will get an authorized repair shop out quickly to diagnose the problem.
We are an Authorized Sony Network Retailer and everything we sell is brand new in the original box with full warranty. We would never knowingly sell you a bad unit and Sony would never knowingly ship us a bad unit.
Sony is taking care of you under their warranty and is available to help resolve any issues related to their products. Thank you.”
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posted Oct-08-2010 
![Share](javascript:share_rating({"review_body":"We initially ordered a complete set of ge appliances in fall of 2009. Us appliance called to say the refrigerator was discontinued but that they would sell an upgraded one for the same price. After checking ge model numbers it became clear that the replacement fridge was the same one except without an ice and water dispenser. Hardly an upgrade. After some back and forth we cancelled the order. This august we tried again, stubborn? Stupid? This time the fridge was backordered for a month and a half so we had the rest of the order filled. The microwave came without the ordered trim kit. We called and they said we had been informed it was back ordered. Not true. Finally got the trim kit. Fridge finally arrived pretty severely damaged, customer service rep said to keep it and get some money back. Given the amount of damage we refused delivery and are currently awaiting refund. Removed old fridge prior to arrival to be ready so found like model at sears outlet in grapevine tx. Ran to the store, picked it up, but it does not work. Tech came and said it had been previosly improperly repaired. Returning it for refund now. After about a year of effort we still have not succeeded in purchasing a working fridge","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/618787#comment618787","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"Foxvictor","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Does not fulfill orders after charging credit card. Had to contact credit card company to get refund. Bad business...","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/946929#comment946929","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"NGD19","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased the 59\u0022 Samsung for the price they had listed in checkout, would not honor price. Charged my debit card for purchase price for item, still holding on to my money. BIG SCAM DO NOT DO BUSINESS WITH THEM. They have done this before and will continue to lie to their customers.","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/946545#comment946545","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"haffaj","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a 52\u0022 Sony KDL52NX800 TV. It was shipped to us in a timely manner but shortly after hooking the TV up, it stopped working. Called Sony and they came up very small by telling us the best they could do was have a local repair place send a guy out to fix the TV. They would not replace it. They said that we would have to go through US Appliance to get it replaced. Called US Appliance and they said they would not replace it and that it was Sony\u0027s responsbility. Going in a circle here as you can see. The local repair place without even looking at the TV, knew what part was needed and how to fix it. Makes me wonder if this is a common problem. Basically, I will have a refurbished TV a week into having it while paying for a new TV price. Maybe that is why US Appliance had this TV at a low price, because they knew something was wrong with their batch they got from the manufacturer? Both US Appliance and Sony have come up small in this purchase. I can\u0027t believe that I bought a nice new TV and within a few hours it stopped working. That\u0027s like buying a new car and having it break down on the drive home from the lot. Frustrating experience. I will not buy a Sony TV anymore nor will I be giving US Appliance my business anymore. I should have just bought a TV from my local Best Buy; it would have been a lot easier to handle a problem like this. ","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/605459#comment605459","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"robalan88","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"False advertised price on television and canceled my order without any sort of compensation.","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/942531#comment942531","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"jgonzo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"US Appliance is dishonest and does not honor their word. Terrible customer service! Apparently I\u0027m not the only one that thinks so judging from their ratings here.<br><br>I would not recommend anyone buying from here!","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/947643#comment947643","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"Rodnizzle01","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Unbelievable low price and excellent service! I checked everyhere and could not find a better price for the GE SS French Door refrigerator we bought. Plus, with the free shipping, I saved even more. I will definitely be a repeat customer.","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/582521#comment582521","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"ejdupuis","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"What a great experience!!! I never ordered from US Appliance before. I found they had the lowest price for the TV (A 60\u0022 Samsung LED TV)I was looking for, but waited a few days to place the order because of some negative reviews I read. Actually, I got my TV in perfect condition only 7 business days after I placed the order. Someone from US Appliance even called me before the delivery to tell me how to check the package before accept it. That was very nice! I usually only order stuff from Amazon, newegg, buy.com.. now I would definately check US Applicance and order from them again. Very satisfied!!! Thank you!!!","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/611242#comment611242","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"garywang888","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very Disappointed... Ordered a television on Sunday July 3rd that was listed as in stock and advertises 7-10 business day delivery. Following The weekend and the holiday, the order wasn\u0027t processed until Thursday with no mention of delivery. Contact US appliances again July 11th to see when it will be delivered, they said the TV was out of stock but should arrive within the 7-10 business day window. That has since gone by and still the TV hasn\u0027t shipped. <br><br>In a second call to US Appliances, they wouldn\u0027t even comment on when the TV will ship, and the person didn\u0027t seen to even care and just wanted me to hang up the phone. Worst customer service call I\u0027ve ever experienced. <br><br>So to sum it up... Its been over two weeks, I have $2K charged on my credit card, and no idea when I\u0027m getting my TV. ","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/809982#comment809982","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"dmar21","rating":"1"}, "single");){kind=link}
"Putting the order in was smoothed. However, after ordering I was contacted to tell me that they cannot deliver one of my requested items due to distributor agreements. Why did they let me put an order to begin with?
For the other item, they took 2 weeks to ask me if I wanted to opt out of white glove. Once they reach me they process the order which will take another 3 to 4 weeks. Why they did not contact me earlier?
The people on the phone were courteous but not all of them knew how to handle my questions.
Thus, the process has not been as smooth as I have expected based on prior comments."