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Home & Garden, Miscellaneous, and Consumer Electronics
297 reviews![Facebook share](javascript:share_rating("{"link":"\/store\/US_Appliance","store_thumb":"\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","store_rating":"5.00","total_reviews":"297"}", "store");)
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posted Feb-02-2012
“We are sorry for your frustration and have reviewed the details of your order and shipment. You signed for your appliances on 11/2 and did not note any damage to the shipping invoice. You then contacted us (2) days later on 11/4 to report damage, not within 24 hours as you claim.
We note the importance of inspecting for damage and reporting it within 24 hours in 4 places for your convenience:
1. On the confirmation email you received immediately after placing your order
2. On the invoice you received when the order was processed
3. On the tracking email you received when the order shipped
4. It is posted on our return policy on our website
So, we're sorry for the inconvenience but this is why we stress the importance of this policy to each customer prior to shipping. We make it very clear so that customers know they need to inspect carefully at the time of delivery and report damage immediately. We offered to return the washer outside of the 24 hr damage window for a restocking fee and this offer still stands. Restocking fees are normal for retailers selling special order appliances because shipping and related expenses are costly plus we cannot look to recoup any losses from the freight carrier since you did not note any damage when the items arrived. Thank you.”
posted Feb-03-2012“Thank you very much for the feedback. We are pleased that you were satisfied with the pricing and service you received. Don't hesitate to contact us in the future for your appliance and electronic needs.”
posted Jan-25-2012“We appreciate your feedback and are happy you are pleased with the service and pricing you received. We look forward to your return business. - US Appliance Staff”
posted Jan-25-2012“We appreciate your feedback. I have manually sent you a copy of you invoice and a shipping update. Our invoice emails are automated and some sensitive email accounts can tag them as SPAM. Don't hesitate to let us know if you have further questions or concerns. -US Appliance Staff”
posted Jan-25-2012“Thank you very much for your kind feedback. We are happy to have provided you with great customer service and pricing. -US Appliance Staff”
posted Jan-25-2012“Thank you for your business. We are glad the item arrived quickly and we appreciate your recommendation! - US Appliance Staff”
posted Jan-25-2012“Thank you so much for your feedback. We are happy your item arrived on time and glad we could save you money! - US Appliance Staff”
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posted Feb-02-2012![Share Kimbko review](javascript:share_rating({"review_body":"I purchased two very expensive LG machines from US Appliance. The washer came damaged. They did nothing to help me and only claimed that the report of damage had not been made within 24 hours--which it had. My husband is so angry that he is bringing a law suit against them to get our money back. Their only offer to help was a return with us paying a restocking fee. Disgusting! Unethical!","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/1216717#comment1216717","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"Kimbko","rating":"1"}, "single");)
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5/5
![Share searay26 review](javascript:share_rating({"review_body":"I was somewhat skeptical about purchasing a 3000$ TV online. However, I can\u0027t express how happy I am with the service Jennifer @ US-Appliance gave me. She was quick to respond to my questions\/concerns both BEFORE and AFTER the sale.<br><br>60\u0022 Samsung TV arrived safe and sound. Honestly, their 30 Day return policy leaves the competitors in the dust. Not to mention their price being 700$ less than the local stores.<br><br>Also, didn\u0027t have to deal with high pressure sales people trying to sell me a 50$ HDMI cable!<br><br>Thanks Jennifer and US-Appliance. You have gained a new customer, and I am already telling my friends and family!","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/1208803#comment1208803","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"searay26","rating":"5"}, "single");)
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4/5
![Share mizzpeople review](javascript:share_rating({"review_body":"good website, good product libe and pricing. A wharehouse operation and therefore with no individual product knowledge.","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/1196403#comment1196403","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"mizzpeople","rating":"4"}, "single");)
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![Share mrj0118 review](javascript:share_rating({"review_body":"Outstanding. Product arrived without issue. Excellent followup by shipping company for delivery. Accurate estimated time of delivery.","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/1193221#comment1193221","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"mrj0118","rating":"5"}, "single");)
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![Share marjielob review](javascript:share_rating({"review_body":"Very satisfied with this merchant. Price was great, free shipping (yes!) and received my cookware in a timely manner. It was packaged so well that we could hardly get it out of the box. Very, very pleased!!!","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/1191561#comment1191561","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"marjielob","rating":"5"}, "single");)
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posted Jan-24-2012![Share ltillman review](javascript:share_rating({"review_body":"I fully understand that my initial email said my order would be received about 3 weeks after the date of my sales receipt and I had not received a sales receipt after waiting a week as of today. I would have appreciated some type of notification letting me know that my order was still in process after at least 3 - 5 days with some info on why the order had not been filled. I had to call and find out that the appliances were on order and not at the warehouse.","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/1189019#comment1189019","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"ltillman","rating":"4"}, "single");)
Share review![Share keatleyjcdm review](javascript:share_rating({"review_body":"Great customer service! They did what they said they were going to do, when they said they were going to do it, and for a fair price. You can\u0027t ask for more than that!","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/1186017#comment1186017","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"keatleyjcdm","rating":"5"}, "single");)
Share review![Share apeiper review](javascript:share_rating({"review_body":"The experience with US Appliance was great product was shipped and received faster then I expected and certainly would do business with US Appliance in the future and would recommend anyone else to do so also.<br><br>AP","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/1184917#comment1184917","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"apeiper","rating":"5"}, "single");)
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![Share kpisinski review](javascript:share_rating({"review_body":"They delivered on time and the item I wanted a a lower price than the other stores I visited","link":"http:\/\/www.resellerratings.com\/store\/US_Appliance\/comment\/1182747#comment1182747","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/US_Appliance.jpg","store_name":"US Appliance","username":"kpisinski","rating":"5"}, "single");)
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"Excellent service on purchasing my GE-Profile range. Lowest price in the internet !! Delivery was smooth and will recommend this website for any future purchase !! Larry the sales person was very helpful and courteous !! Keep up the good job."