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Stores > US Appliance

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  • US Appliance

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 111 Corporate Drive Auburn Hills, MI 48326
    • Contact: sales@us-appliance.com
    • Phone: 877-628-9913
    • Customer Support: 877-628-9913
    • Business Hours: Phone Hours: 8:00 am - 6:00pm EST Mon - Fri Get a live person! No recordings during 8-6 M-F hours
    • Fax: 248-364-0701

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.67/10 6.67/10
    Chance of future purchase: Rating 2.86/10 2.86/10
    Shipping & packaging: Rating 4.29/10 4.29/10
    Customer service: Rating 2.86/10 2.86/10
    Return/Replacement policy: Rating 2.00/10 2.00/10

838 Customer Reviews

No Avatar

Verified Customer
Rating 8/10
4/5
2016-07-30

Excellent dish washer/delivery a little sloppy

"Delivery driver did not watch what he was doing, and a broke an over hanging tree limb. He did not apologize, or offer to do anything about tree limb. But we really enjoy the Bosch dish washer. Did not appreciate the manner in which rebate was handled. Had to make numerous calls before I got rebate. When it was all said and done, it was not a check but a credit card."


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Verified Customer
Rating 8/10
4/5
2016-07-27

Within Range

"Very happy with it, except one of the units knobs wouldn't attach. We had to go to the hardware store. Other then that we love our hood."


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Verified Customer
Rating 10/10
5/5
2016-07-27

Smooth sailing...

"Once we ordered, there was no question on when and where. The whole process was easy from searching the product to receiving."


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Verified Customer
Rating 10/10
5/5
2016-07-26

ALL WENT WELL, GOOD DEAL ON 4 UNITE GE GRAY ALL WAS ON TIME LAND

"THE LAND LORD GREAT DEAL 4 UNITES ON TIME"


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Verified Customer
Rating 8/10
4/5
2016-07-26

receipts

"Everything went very well except it was a struggle to get actual receipts. Took 3 calls."


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Verified Customer
Rating 10/10
5/5
2016-07-26

Great long-distance service and timely delivery Exactl as proised. Thanks!

"Lower price by far, even across country. Delivery on time. My elderly mother's fridge gave up. We live more than 100 miles from her, so the delivery schedule was critical to us.

The delivery was on time and was perfect.

"


Rating 2/10
1/5
2016-07-26

Not our problem!!

"I bought a Whirlpool under counter ice maker. When it finally arrived I had someone come and install it and within a few hours realized that it was not making ice. I called US Appliance back and was told to call Whirlpool. I called and arranged to have someone come out and look at it. It has multiple problems and had to be taken to the shop to be fixed. I call US Appliance to see if it was possible to replace it since it had several problems. I was told it wasn't their problem once I plugged it in. Well how am I supposed to know if it works if I don't plug it in???? So much for the 60 day return policy that is stated on my receipt! To me that is just poor customer service. I will not buy another thing from them and would suggest you be cautious too! "


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Verified Customer
Rating 10/10
5/5
2016-07-26

Best shipped appliance ever!!!

"Ordered a grill with free shipping and it arrived in 3 days. Wonderful product and excellent service. "


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Rating 2/10
1/5
2016-07-26

Delivered a broken stove, won't replace it.

"Received a $4,000 Tecnogas stove that was broken, reported within 1 hour of delivery since box was fine, and am being told they won't replace it because it is "concealed damage" so its my problem. Taking it up with my credit card and the manufacturer. Terrible company!"


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Rating 10/10
5/5
2016-07-12

AWESOME SHOPPING EXPERIENCE

"U S APPLIANCE IS A PHENOMENAL SHOPPING WEBSITE WITH GREAT CUSTOMER SERVICE (((ESPECIALLY FRANKO))) WITH PROFESSIONAL PACKAGING & FAST SHIPPING WILL DO BUSINESS WITH THIS COMPANY AGAIN LOVED THE PRICES TOO"


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Rating 2/10
1/5
2016-07-05

Run Far and fast - HOORIBLE company

"Run as far and as fast as you can from this horrible company. Check them out on Yelp. I truly can't understand how they have these reviews.

https://www.yelp.com/biz/us-appliance-auburn-hills

They are crooked. Thieves. Liars and more. RUN AS FAST AS YOU CAN
"


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Verified Customer
Rating 8/10
4/5
2016-07-02

verona dual fuel professional stove

"us appliance delivered stove in a timely manner.
I have a couple of complaints about the stove.
first , the owner's manual lacks clarity and it does not tell where each oven unit is(( ie.)) infared, round, double broiler. aside from the manual the stove is an excellent choice.
Some people on line thought the backsplash was a downdraft.
it is not- it is a vent and the internal fan that keeps the outside of the stove cool and keeps the internal componets cool exhaust through this. The fan will stay on a few minutes after the oven is turned off.
I would recommend this stove to my friends and family.
my wife bakes a lot of bread , at least twice a week. and she loves the big wide oven
and the superb job it does turning out loaf after perfect loaf.
This is a huge step up from the regular homeowners 30 in. ranges.
gas is preferred over electric cook tops by most serious cooks. And electric is preferred over gas for baking. The Verona dual fuel is the perfect match. And at a reasonable price compared to some pro stoves.
we are very satisfied with the Verona.
"


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Rating 2/10
1/5
2016-05-24

Horrible Horrible Customer Service

"First, I have been a loyal customer for years - until now. Obviously something has changed. I bought a dishwasher ($900) that looked fine when delivered but they stacked something on it or dropped it causing the tub to be out of shape allowing water to leak. After running through hoops (pictures, repair man, etc) they said it was clearly damaged and shouldn't have been installed and it is my problem. Don't buy from this company"


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Rating 2/10
1/5
2016-05-13

STAY AWAY

"Ordered a Samsung electric range and the drawer front was damaged. I called customer service they told me damaged freight was not their problem . This was clearly not damaged freight as all packaging was in perfect shape. However they did offer to sell me a new drawer if I wanted to pay for it. They might have good prices but you can forget about the service. I would have been better off paying more locally. I am in the process of replacing all of my kitchen appliances and will never buy from them again. I guess maybe what you are really buying is factory sealed seconds, that would explain the pricing."


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Verified Customer
Rating 10/10
5/5
2016-04-19

Hassle free service

"I have ordered many appliances from US Appliance and have always been greatly satisfied. In fact I have also bought the same washing machine and dryer from US Appliance for my son and daughter-in-law. From ordering to payment and delivery everything went super. Didn't pull any hair out. Thank you!"


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