3/5

posted Jun-04-2013

"I am waiting for delivery of this order. It is on back order."

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5/5

posted Jun-02-2013

"Every thing came in good order. The people were helpful on the phone when I had questions about my order. Very professional."

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5/5

posted May-30-2013

"Worked well, happy with the experience."

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5/5

posted May-29-2013

"Perfect experience and delivered right to the door."

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5/5

posted May-28-2013

"The only challenge was the delivery service was curbside only and it wasn't explained to me. Luckily I have a large dolly and the delivery person did get the washing machine to my front door. I just had to get it inside."

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5/5

posted May-27-2013

"This is the second time we have ordered from US appliance.It has been so easy and the first time we got ALL of our appliances
because we built a new home,we were not ready for them to be delivered and they held them for us.Everything we ordered was in great shape and works beautifully. We just got a second frig and wall oven for the basement. The delivery man was so nice.We highly recommend US Appliance for all your appliances.
"

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5/5

posted May-25-2013

"Thank you. I love the new range. It is beautiful."

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5/5

posted May-05-2013

"I very rarely write reviews but in this case I just had to. Not because it was a flawless experience but because of how well they handled any problems. I had made a wrong choice of appliance and the delivery people had some things damaged also but the customer service at US Appliance (especially Tammi Kopel) did wonderful job of getting things fixed.

US Appliance sells same brand name appliances for lower price than you will find in stores and online and ships for free and without tax. What more would you want? Good customer service and returns policy you might say, but hey, i returned a refrigerator and it was a lot less hassle than i feared.
"

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2/5

posted May-02-2013

"I ordered a range, dishwasher, and microwave in one order and a washer/dryer in another for around $5k total. The delivery guys brought what they said was a 25' truck but was actually about 37' and was too big to turn around. I never received a 30 minute call for delivery. I decided to go the the job site at the begininning of the 4th hour and found the truck drivers lost. I asked them why they didn't call and they were confused and had called the number for the next delivery. Now US Appliance says I have to pay an addition $250 just to get the first three applicances delivered. I will have to pay another $250 to get the washer and dryer delivered. I could combine them into 1 delivery but the shipper says they will charge for storage of my items if I delay deliver of the 1st shipment to be batched with the 2nd, according to their contract. US Appliance acts as though they have no control over the shipper but it is THEIR shipper! I have cancelled my white glove service and have decided to have the appliances delivered to an alternate address. It is cheaper for me to rent a small truck and bring the applicance up to the house myself than to pay the exorbitant $800 addition shipping costs ($250 small truck order 1, $250 small truck order 2, $150 white glove order 1, $150 white glove order 2). Keep in mind, I bought these prodcuts from their internet site which, at the time, was advertising "Free Shipping"! During the first delivery attempt the driver showed me my boxes and I could see they were stacked in the truck but not tied down. It would be very easy for the top box to fall down and get damaged in their truck. I will have to open each item and carefully inspect for possible damage. I used this company last year to deliver a BBQ and was very happy then but I'm not happy now. I am regretting not buying from a local vendor but it is too late to cancel my order. The money I saved is certainly not worth the delivery hassles. What good is it to purchase from a remote vendor if they can't get their product to you in a professional manner for a reasonable price?? My colleague has a 12 year old house and his appliances need replacing and I had recommended US Appliance to him but now I will have to caution him with regard to the delivery process."

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1/5

posted May-02-2013

"My range arrived with significant damage. Returned range and had another one shipped. Also arrived with significant damage. Returned for refund. Major problem is you have to wait until driver leaves to open box. Eventually purchased from another retailer whose delivery service opens box before leaving. The cost was a little more, but I got a undamaged range the first time."

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3/5

posted May-02-2013

"I am currently dealing with US Appliances and so far I'm pretty unhappy. After waiting a month for delivery, all I got for "white glove delivery" has been attitude and hassles. I like to tip upfront at least half to motivate the service people. So I gave each of the delivery men $20 after shaking their hands. After that all I got from them was moans and groans about how everything they had to bring into my house was "above and beyond".

They never did bring my refrigerator into the house and said I had to refuse it. I have standard sized doors, 29.5" wide, but I even removed the frame for them to give them over 30" of clearance. The fridge has a width of 29". They insisted it would not fit and didn't even make the attempt. I suggested they remove the doors of the fridge, since that's how every refrigerator I've ever bought in the past has been delivered, but they refused to do that as well. Again complaining to me that this was way beyond what they are ever asked to do. I offered them another $50 to get the unit inside and they still refused. After they left with the refrigerator, I got a call telling me that I would have to give US Appliance fees amounting to nearly $1000 for restocking etc. unless I agreed to take delivery on the fridge. I feel I have no choice and I might have to hire someone else to bring the unit into my home even though I paid extra for the in house delivery. Overall I feel like I chose the wrong people to purchase from. "

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5/5

posted Apr-29-2013

"Our new range was deliverd in great condition,and in a timely manner."

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5/5

posted Apr-27-2013

"HAD A LITTLE DIFFICULTY WITH THE SHIPPING. TRUCK TOO BIG TO DELIVER IN OUR AREA SO FOR THOSE OF YOU LIVING IN AN AREA THAT IS TOO BIG FOR A TRACTOR/TRAILER 50 FT OR SO TO DELIVER IN YOUR AREA MAKE DARN SURE YOU REQUEST A BIGGER TRUCK. ALL PRODUCTS FINALLY DELIVERED BY I SPENT $80 ADDITIONAL $$$$ BUT US APPLIANCE REIMBURSED ME $50.00 PRODUCTS ARE GREAT AND BEAUTIFUL IN MY NEW KITCHEN THANK YOU"

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5/5

posted Apr-20-2013

"Very please with my US Appliance transaction. Great prices and from the order process to the delivery everything went great. Good communication from the merchant."

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3/5

posted Apr-18-2013

"On 4/15, I called US Appliance checking on the status of my order. They advised me that the order/shipment will be delayed 3 - 4 weeks. Disappointing as I had to call."

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