We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • US Appliance US Appliance Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 111 Corporate Drive Auburn Hills, MI 48326
    • Contact: sales@us-appliance.com
    • Phone: 877-628-9913
    • Customer Support: 877-628-9913
    • Business Hours: Phone Hours: 8:00 am - 6:00pm EST Mon - Fri Get a live person! No recordings during 8-6 M-F hours
    • Fax: 248-364-0701

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.00/10 6.00/10
    Chance of future purchase: Rating 3.75/10 3.75/10
    Shipping & packaging: Rating 4.50/10 4.50/10
    Customer service: Rating 4.58/10 4.58/10
    Return/Replacement policy: Rating 1.25/10 1.25/10

What is this?

646 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"They did an execellent job"


No Avatar

Verified Customer
Rating 10/10
5/5

"the price was very good and the item was delivered quickly and in good condition."


No Avatar

Verified Customer
Rating 10/10
5/5

"Great product as advertised. Prompt shipping. Packaging was good."


No Avatar

Verified Customer
Rating 8/10
4/5

"We ordered a 4 piece namebrand kitchen set from US Appliance about 6 months ago. The purchase price, product and customer service were wonderful. As for the shipping company that delivered they would NOT allow my husband to unwrap the items before signing that there was not any damage! We spend more time debating and calling customer service than it would have taken to just unwrap the items. Needless to say there was a small dent in the stove. "


No Avatar

Verified Customer
Rating 10/10
5/5

"I paid the price as advertised and the Microwave was delivered on time as promised. I even had a Customer Service Representative followed-up to make sure I was happy with my purchase.

This is my second purchase at US Appliance and I will purchase Kitchen Appliances again from them.
"


No Avatar

Verified Customer
Rating 10/10
5/5

"Fast shiping and delivery, good prices, nice customer service! "


No Avatar

Verified Customer
Rating 10/10
5/5

"Very quick delivery and best price I could find anywhere. "


No Avatar

Verified Customer
Rating 10/10
5/5

"Our first order was heavily damaged upon delivery. We sent it back and re-ordered. The second delivery was perfect and the people were awesome!"


No Avatar

Verified Customer
Rating 10/10
5/5

"Everything went as expected and I saved a lot of money. "


No Avatar

Verified Customer
Rating 10/10
5/5

"good service, fast delivery"


Rating 2/10
1/5

"Today is 6/1/2015 and my order was placed on 4/2/2015. I still haven't received by electronic items yet.
When I asked the customer service supervisor whether the 2 month is a normal delivery time she tried to argue with me without a single apology.

I am not placing any purchase order from this company in the future due to the worst customer service. The person who took the order was extremely nice however customer service has no idea what customer service means.
"


Rating 2/10
1/5

"Ordered dishwasher ($1.4K) on the May 15th. I called for status twice and was told on the 28th that they would not have it until June 15. My credit card was charged on May 18th and they didn't even have the product!

Canceled order. Why let them use my money for something I pay for that I'm not going to see for at least 6 weeks?

"


No Avatar

Verified Customer
Rating 10/10
5/5

"Awesome experience. They delivered our appliances within five days just like they said. They had a great builders deal for the Ge microwave stove refrigerator and dishwasher. All in the new slate color, we love it and it looks great."


No Avatar

Verified Customer
Rating 8/10
4/5

"The driver was very helpful"


No Avatar

Verified Customer
Rating 4/10
2/5

"Never got the dryer, finally ordered it from elsewhere."


Ratings Calculation Change


Share US Appliance's store rating

US Appliance is a Merchant Member! Learn more

US Appliance is a merchant member
US Appliance participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,851 merchant members.