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RatingsRating
Store InformationStore Info
Full Rating Profile
  • US Appliance US Appliance Elite Status
    • Address: 111 Corporate Drive Auburn Hills, MI 48326
    • Contact: sales@us-appliance.com
    • Phone: 877-628-9913
    • Customer Support: 877-628-9913
    • Business Hours: Phone Hours: 8:00 am - 6:00pm EST Mon - Fri Get a live person! No recordings during 8-6 M-F hours
    • Fax: 248-364-0701

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.33/10 8.33/10
    Chance of future purchase: Rating 2.50/10 2.50/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 3.75/10 3.75/10
    Return/Replacement policy: 0.00/10

What is this?

697 Customer Reviews

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Verified Customer
Rating 10/10
5/5

"prompt and worked nicely thanks"


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Verified Customer
Rating 10/10
5/5

"My refrigerator was delivered on time and in perfect condition. The price was the lowest I found anywhere during my research before my purchase. The delivery team was very professional and removed the packaging when I requested this additional service. I highly recommend US Appliance and will refer my friends and family when they need new appliances. Fantastic customer service kept me updated so I didn't have to chase them for information. Great company."


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Verified Customer
Rating 10/10
5/5

"Got exactly what I asked for when they said I was going to get it."


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Verified Customer
Rating 10/10
5/5

"I was very satisfied with the quality and service I received from US Appliance and would purchase from them again."


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Verified Customer
Rating 10/10
5/5

"Quality product delivered on time in good shape."


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Verified Customer
Rating 10/10
5/5

"Not only did they deliver promptly, they were the best price by far. They matched and best an online competitors price with no problem. I couldn't have been happier with the service. I certainly look forward to using them again. "


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Verified Customer
Rating 10/10
5/5

"Samsung W/D were great price. Items were delivered promptly and in perfect condition. Would happily use US Appliance in the future. "


Rating 2/10
1/5

"I ordered, and was charged for a refrigerator on 7/28/15. The website claimed delivery in 1 to 3 weeks. After 3 weeks, I got an e-mail saying it was shipped, but would be another 7 to 10 business days before I would be contacted by the shipper for delivery. It's quite likely that I'll have to pay the credit card charge before I receive the refrigerator. Most reputable internet companies I've dealt with don't charge you until the item is shipped. Very poor customer service when I contacted them (twice)."


Rating 10/10
5/5

"I bought a LG LSXS26466S side-by-side refrigerator at a price $500-$700 less than I could find locally at the big box stores. After finding such a great price I called US Appliance to check availability of the fridge because the local stores said it was a special order that would take 3 weeks. US Appliance also said it would be about 3 weeks. The reviews I could find looked good so I decided to take a gamble on an internet order. I was overall happy as my fridge arrived three weeks and two days later. The delivery company was not very accommodating about "scheduling" a delivery time. I could choose a day but there was no narrowing down the time so it was anytime between 10am and 5pm which is certainly not convenient if you have meetings on your schedule everyday. I was not happy about that but the driver was helpful and courteous. "


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Verified Customer
Rating 10/10
5/5

"Amazing service, exactly what I wanted at prices below retail. Arrived as scheduled in perfect condition. Highly recommend to everyone in need of appliances. Best website and customer service. They deliver!!!"


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Verified Customer
Rating 10/10
5/5

"Easy to order online. My new oven was delivered when it was expected. Satisfied with purchase. I will be purchasing all my appliances from US Appliance. "


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Verified Customer
Rating 10/10
5/5

"EVERYTHING WAS DONE HOW THEY SAID IT WOULD BE."


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Verified Customer
Rating 10/10
5/5

"Service delivered as promised. Everything was done according to their stated plan."


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Verified Customer
Rating 10/10
5/5

"Order shipped when promised, and received on time."


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Verified Customer
Rating 10/10
5/5

"great people to deal with. "


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US Appliance is a Merchant Member! Learn more

US Appliance is a merchant member
US Appliance participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,715 merchant members.