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  • USB Phone World

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2076 S Porter St Gilbert, AZ
    • Contact: support@usbphoneworld.com
    • Phone: 800-631-8153
    • Customer Support: 800-631-8153
    • Business Hours: 9:00AM-6:00 PM PST
    • Fax: 888-718-3609

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

1,539 Customer Reviews

Rating 2/10
1/5

"I ordered a replacement battery for my laptop. I ordered the specific part by number. USB Phone World sent me a different battery with a part number that was one digit off. The battery did not fit my computer. When I contacted this seller they told me they would mail me a return label which took them over a week to do. I mailed back the battery back in May and they received it on May 15th. I have had to call four times since then and I have yet to receive a refund. The man who answers the telephone there insists that he tells his boss to send me a refund but it is almost 3 months later and I have not received any refund.

This is what their order confirmation email states:

The USBPhoneWorld.com team would like to thank you for your recent purchase.

We are committed to providing our customers with a positive shopping experience and the best laptop batteries, AC adapters and USB phones at the lowest prices possible.

If for any reason you are not completely satisfied with your purchase or transaction, please contact us and allow one of our experienced customer service representatives to provide you with the attention and quick resolution that you deserve.

We greatly value you as a customer and, if there are any issues or concerns, we hope that you will allow us the opportunity to rectify the situation and ensure your satisfaction prior to leaving feedback.

Maintaining customer satisfaction is important to us and we are proud of the positive feedback we receive. If for any reason this has not been a completely positive transaction, please let us know. We appreciate the opportunity to ensure your satisfaction as a valued customer and to maintain our positive feedback rating.

What a joke!
"

This review was modified by ElmerBoger on August 03 2015 05:33:21 PM


Rating 2/10
1/5

"STAY AWAY FROM THIS PLACE!! I ordered two MacbookPro batteries and BOTH failed within a month of use (they started swelling Very badly and couldn't keep a charge for more than 20min). I made arrangements to return them for exchange (which the service people were nice enough to arrange), but I never got the replacement batteries. Before they received the bad batteries, they were very quick to respond to emails....BUT, once they had the batteries, all my emails went unanswered and I've never heard from them since. I had to buy new batteries somewhere else. These people sell DEFECTIVE BATTERIES and NEVER EXCHANGE THEM. I've wasted $125 with these people. Please don't make the same mistake! DON'T BUY FROM USB PHONE WORLD!!"

This review was modified by PantherInd on June 30 2015 05:28:18 PM

Rating 4/10
2/5

"It took 11 days from time of order until I received any order status information. I only started getting information after making a post here. I did eventually receive both of my OEM Dell Latitude E6410 batteries and they work as advertised (as they are original Dell batteries).

USBphoneWorld.com is a place to get the cheapest price for laptop batteries, however be prepared to wait 2 weeks or more for your low cost battery. Acceptable response time for customer requests is NOT included in the low, low price.
"

+ Read user comments

Rating 2/10
1/5

"I bought a battery for my Toshiba laptop from the company and it is poor quality. Now I try to receive replacement. In last couple weeks they promise me every day by phone and chat the battery already sent to me, but I did not receive the replacement after the month I sent them the broken battery. Looks like the company sell unconditioned items from recycling."


Rating 2/10
1/5

"Horrible excuse for customer service. I paid for express shipping(2-3 days) and requested my tracking number from day 1. I did not receive it until day 2 at which I noticed USPS was saying they still hadn't received the package, only a shipping label had been made. So I called USPS first to see if their tracking was having issues and to clarify what the scanning information for the package was saying, she confirmed that USPS had Not received the package. On the 3rd day, when I was supposed to receive the package was when USPS finally got it themselves, which was a Friday so I did not receive my express package until day 6, all the while support is telling me it was shipped on the 1st day, even maintained the lie after I had said I already spoke with USPS. I had to go out of town that weekend, forcing me to pay 4x as much locally for the same battery. I was told I would receive my charge for shipping back on my card, which I still have not received and am still waiting on a reply about. Horrible company, avoid if you can."


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Verified Customer
Rating 10/10
5/5

"I am satisfy with the product bought and was kept up to date by tracking its location, and the quick response to an inquiry tha was asked."


Rating 10/10
5/5

"I got my HP DV7 laptop battery and it lasts much longer than my old battery, the cost is acceptable."


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Verified Customer
Rating 10/10
5/5

"Received the wrong item even though the invoice had the correct item listed.

The lag time between the ordered date and the returned item was due to being on vacation for a month.

They are sending the correct item.

Received the correct item 8/20/14
"


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Verified Customer
Rating 2/10
1/5

"It was the wrong one have been calling for the last 3 days to fine out how to return it but no one has called to me how!!!!!!"


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Verified Customer
Rating 2/10
1/5

"Paid for a good (NEW ) battery , got junk but need to use what I have to use PC. Will never use this site again ."


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Verified Customer
Rating 2/10
1/5

"I am still waiting for the product. It has not arrived"


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Verified Customer
Rating 10/10
5/5

"I always buy and will buy my laptop batteries from USB Phone World. Great service and support. "


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Verified Customer
Rating 10/10
5/5

"I placed an order with USB and was sent the wrong charger cord. I contacted re: the error. I received a phone call within an hour. I was instructed to take a pic of the cord that was sent and one of the cord I needed. I text the pics. 48 hrs later I received the correct one!! I also received a prepaid envelope for return of the wrong one. I have never had a problem solved so quickly! I highly recommend USB. The price I paid was one third of what I paid the last time I had to order a charger from a local HP dealer. I will be a repeat customer.
Thank you so much!
"


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Verified Customer
Rating 10/10
5/5

"The ordering and shipment of my laptop battery was easy and very quick. the battery was received in 4 business day with free shipment."


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Verified Customer
Rating 10/10
5/5

"Ordered and received exactly what I needed fast and cheap."


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