1/5

posted Jan-12-2012

"What an education I got today. I purchased a Nikon VR lens at US1photo store on Wood Ave in Linden, NJ. No problems, but noticed that the storefront name kept changing. Photo Loon, Photomania, now it's Ryther Camera. Don't deal with any of these people! I accidentally dropped my camera and sent the lens to Nikon to see if it could get fixed. I found out that the lens was a "gray market" lens, meaning it was not licensed to be sold in the US. I was shocked! It's illegal to sell someone a gray market item without them knowing it. Now I can't get it fixed because Nikon doesn't want anything to do with gray market. Now I'm stuck with a broken lens. STAY AWAY!"

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1/5

posted Jul-08-2010

"STAY AWAY.... i too had the same experience. order, never came, called back, they said the order was canceled, "didn't you get the email?" NO! they can't ship or refund, call the credit card company to start a claim. when i called first time he was rude, short, and hung up as i was talking. I DID GET MY MONEY BACK THOUGH!!! (from the credit card co.) i really wasn't expecting it after reading this site. hopefully YOU are reading this BEFORE you buy, and don't. this has been a nightmare, and i had to close this card/number as i don't trust these thieves. and i have now missed several opportunities to use the camera because of these people. make sure you research ANY company before you buy, and try buying local first if possible. the absolute lowest price is not always worth it. these people should go to prison until these bastards burn in hell for knowingly doing this to so many people. "

This review was modified by RSthecure on August 05 2010 03:12:22 AM

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1/5

posted Jul-06-2010

"About 3 years ago, I ordered a camera from US1photo, and it worked out great. I got what I ordered promptly. Based on that experience, I place another order recently, never having read any of the reviews.

I waited for 4 days, then received an email that my order was canceled and there was no charges. Just to make sure, I tried to call the CS number in the middle of a week day and got a message that told me I was calling out of their business hours. I sent them an email requesting an explanation and to make it clear that I would ask my credit card company to decline any charges from them. I never heard back from them.

They did not charge my card, so I didn't have to go through the trouble many others seemed to have had to. But this was the worst experience I've had with any vendor. I'll never use them again and will recommend anyone else not to use them."

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1/5

posted Jun-25-2010

"It's a scam site. Don't even risk to try. I bought Canon 5D Mark II + Canon 24-70mm f/2.8L USM & Canon 70-200mm f/2.8L IS USM Lenses - 3pc Kit and was charged immediately $4,899.00. Then suspicious charges on my cc appeared and I had to close the card.
Two weeks later I called them (Tue) and they were closed all day long! Next day 'a representative' answered the phone (after a half an hour waiting) and told me that their supplier 'went bankrupt' and they couldn't sent me the product nor give me money back. The only way was to open a cc claim.
As you can notice, two days later they are still 'selling' the very same product for the very same price. Product that they don't have and you will not receive it.
"

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1/5

posted Jun-18-2010

"TOTAL FRAUD! just as stated in the other reviews. 30 minutes on hold during a 3 hour window of "open business" I finally got a customer service? representative. They tried to blame the wholesaler who they drop ship from "going out of business." Were told they could not refund our money "because of creditor freeze due to too many refunds."

Luckily our credit card company, Citi, stood by us.
DO NOT BUY FROM THIS COMPANY! They are a Drop shipping scam. "

This review was modified by lenniemax on June 18 2010 08:55:34 AM

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1/5

posted Jun-17-2010

"I made the order on line on June 7th 2010 from US1photo.com and they promise that the order (Canon 7D + Canon 28-135mm IS USM Lens - 16pc Kit) will be shipped in 7 to 9 days, and when I called June 14th 2010 they said you will receive your order on the 17th , the order did not arrive on the 17th and I called again the person answer the phone said we are out of stock and your order is canceled, when I asked for my refund they said call your credit card company and place a dispute for non receipt of merchandise and hang up. I will never use US1photo again.
"

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1/5

posted Jun-11-2010

"Today is June 11, 2010. In spite of several promises that my order had been shipped and would arrive within 2 days, I have NOT received ANYTHING. I have no news, no information, no apologies, ...total silence!!!
I have been lied to and deceived for the past 30 days!
These guys are liars and thieves. I would strongly advise anyone to keep away from them."

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1/5

posted May-28-2010

" After overhearing me speak about whether or not to buy a certain Sigma lens that I liked soon enough to have it for an upcoming vacation, my son decided to surprise me by purchasing the lens online thus ending the days of procrastination I had been having. Well the short story is that I had finally bought the lens through Amazon and it was already on its way, (unbeknownst to my son), when I found out that he had just finished speaking to a US1PHOTO.COM sales rep a few hours before I got home one afternoon on May 10th.

After my wife hinted that he done this and I called him and got the details, I immediately called US1PHOTO.COM at their number 877-300-5070 that they themselves had listed as the "Customer Service", (what a joke), number. The recording said that the CS department was closed for the day but the Sale department was still open. I called that department and as soon as the rep understood that I was calling to cancel the very order that he had pulled up on his screen when he asked me for the order info, his attitude went south big time and he rudely said that this was a CS matter and I'd have to call back the following day.

I told him that the order was only 4 hours old and asked him politely to delete the transaction and return the $598.00 to my card, (yes, it was a surprise from my son's heart but with my money). He said "Hold" and that was the last I heard from anyone at that rip-off operation. I sent over 5 emails, (at least 3 before the notice they sent to me 2 days later stating that they have shipped the lens, and a filter). In addition, I called FedEx and had them stop the shipment and return it to the sender, which they did. The tracking number clearly shows that they have received the package back from where it was shipped.

I also tried to call them 4 times and only once did I actually get someone to answer the CS phone line. That person said "hold" and once again, I never got another person after 'Holding' for over 20 minutes!!

In each email I was polite and reserved and pointed out that their own policy said that orders could be cancelled up to 48 hours after they were placed without a "10% Handling fee" and that I had cancelled it 4 hours after the order was placed. They also state that it would take 5 to 7 working days to return any monies back to the customer!

It is now May 28th and it has been 18 days since they stole my money and I have absolutely no item from them. I want my money back but they don't answer their phone at the CS department and the Sales reps just keep putting me on hold as if they're 'transferring me to the CS department.

I have to wait until June 1st before I can file a formal charge against them with the New Jersey State prosecutor. I am willing to sue them and pursue this as far as I have to go and with whatever it takes if they don't give me back ALL my money. This is a BIG SCAMMER OUTFIT that changes their name often so that people don't recognize them. I already knew about these con-artists but my son did not. I honestly don't know how this little pissant group of 2 bit thieves get away with this International theft, Credit Card Theft, and Fraud operation without any law enforcement people investigating them.

I'm going to have to sue them in Civil Court and I plan to hit them with as high a suit as is allowed by law. If they're reading this, they'd better return the money they STOLE FROM MY CREDIT CARD.

I'm looking for anyone else who is interested in joining me in filing a Class Action Suit. Please let me know if you're interested via this blog and we will work out the way to contact each other on a more personal level.

They have ignored every email I sent them, (I always 'copied' the sales department each and every time I emailed the CS department), and flat out refuse to speak to me. There is no way for any customer to return or cancel any order they place because they won't speak to anyone who calls with that intention! Stay Far Away from this truly 'Fly-by-night' operation."

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1/5

posted May-26-2010

"This is really bad company. All fraud. They all lying. If you want to kill your self with your money just order them. I order nikon D90 next they they called me they tried to sell me more item. I did not accept it. Price was $899. One week later i called them and check of status and they told me they don't have in their stock and then they sold me original USA warranty Nikon $1139. After 2 weeks later i received with all lying costumer services and i check camera which is made in Thailand. I called Nikon and they said this product not under their warranty. So i asked them $239 back. They never respond me. Also they hangup phone on my face. So please order them. "

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1/5

posted May-24-2010

"OMG The WORST! First you'll get a call confirming your order and will be have someone on the other end try to sell you accessories for the the item you purchased.
I did say yes to the extended life battery. Three weeks went by, no camera. I called only to be on hold for literally 34 minutes. I was told it was shipped and I should be receiving it by the weeks end. I told them if i did not get it I would dispute the charges with my credit card company. Lo and behold I get an email stating the package was being shipped overnight.
I get the package the next day, mind you the customer service rep told me it was shipped the week prior. The battery which I had ordered was not included in the shipment, it was backordered. On their website they state they will not charge you for a backordered item until it is shipped. That's a boldfaced lie. They did charge me. Here it is over 2 months since I placed and received the order and I am still trying to get my 129.99 back for a backordered item.
They are the worst, most horrible people to deal with. They will "YES" you to death only to NOT do what they promised you.
I FINALLY got my order only to find out that the extended life battery was backordered. I called to cancel the battery and found out that they are only refunding me $39.99 for the battery. Now mind you my original bill was only $480.43 then I see this charge on my card for over $630!! So I call them and say WTF??? They tell me I agreed to an upgrade on the battery that comes with the camera (which I never did) and that was why it raised the price. I NEVER got an email or receipt stating I was being charged so much more. It also states on their website (and yes I copied it in case they change it)that they will not charge you for an item that is not in stock. Well that is just plain BULL. Then why the hell did they charge me for the battery that was backordered and make me call 4 times to try and get a refund??? STAY AWAY....FAR AWAY................Hey PHOTORICH I'll join you in your class action suit if you like. This company that is located on Wood Avenue in Linden,NJ is a scammer!This is a company probably run out of someone basement. Beware if you get a guy that calls you after you place your order and he sounds like he has marbles in his mouth. He and Anthony in the supposed CS Dept. are liars and cheats."

This review was modified by zoopi on June 03 2010 01:23:55 PM

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