I am very unhappy with US1Photo.  
 
I placed an order for Sony HDR SR 12 on 24th Oct. The next day I noticed that price had been reduced and called them if they can match the price.  
 
The guy was Kevin, he was initially polite and said he would give the price difference of $18 as a store credit and asked me to what I was interested to buy.  
I searched their site and asked for a camera case worth $20.  
 
Then his tone changed. He said, he will not modify the order unless I buy a bigger item like battery. He said, it costs a lot for him to modify the order. So I should buy bigger items like battery to get the store credit.  
When I replied that I was not interested in any other items, he said, he will not modify the order. Further he said, he would cancel the order since I was not buying any additional battery or bigger item.  
 
I got frustrated and asked him to cancel the order.  
 
But they have not given me the refund as of today(11/13). I called twice in the last two weeks, they are saying, it takes a time for them to issue the refund(this is contrary to their claim on the site that they would refund in 4 to 5 business days).  
 
I will try to call them again tomorrow.  

Ordered nikon d40 kit at attractive price.order confirmed that day. They called me one week later to state that my order would be delayed because they had to send a whole batch of these cameras back to nikon because they were defective.(Yes,nikon is famous for poor quality control.) I was suspicious and called the sales department and was told that the d40's were in stock and would ship the next day.When I informed the customer service department of this they put me on hold,then stated that the camera would be shipped the next day. It is still in shipping limbo.A call today was answered by a very friendly person only to be put on hold until my phone battery gave up. After reading other reviews by irate customers I see that my experience is not unique. Of course there are positive reviews very short and chirpy which i consider bogus. Buyers Beware

A painless purchase on a Great Camera for an awesome price! ;o)

I ordered a Nikon D300, battery pack, wireless remote, and Ed lens. The order arrived timely, the merchandise was as advertised, and the camera is performing wonderfully. I will order from US1 Camera again. Nice job guys!  
topbadger@centurytel.net

questionable business practice.

I bought a 50D from Us1Camera.com on 11/08/2008 received it today 11/17/2008 not too bad for free shipping. Works great and I love the new camera, worth the step up from 40D. Would recommend this company.

Very satisfied with this company. Ordered a Canon lens and recieved it within a week. I'm always cautious when sellers are bashed on this site, but, they fulfilled thier transaction responsibilities as well as any internet company I have dealt with.

I placed my order on a Thursday evening and got a message from them on Friday morning, followed by a phone call. When they said that their free shipping would get me the camera in 8 to 10 days, I upgraded to 2-Day. Then I saw my order for a Nikon D700 body retained in their warehouse for the entire Monday, following week. I called to cancel the order; they said it had already been shipped. Got an e-mail from them: they upgraded the shipping to Next-Day and it came one day earlier. In short, their customer service is fairly patient, but their shipping department is not as good. On the other hand, the price was VERY convenient, so consider these factors when ordering. In fact, it may be better to order by phone instead (long waits, be aware). Overall, though, I must admit they treated me well, but only after I complained.

VERY upset at the "customer service" i received from this store.  
 
I placed a order for a LCD TV on November 7 & purchased the 4-6 business days shipping method. On Novemebr 10th the price dropped $70! I called customer service to see if I could get a price adjustment was told I couldnt since my item had already "shipped" Said fine I understand. November 12th I still had not received a shipped emial or a tracking # so I called the customer service line to inquire. Spoke with Kevin. He explained to me that its 4-6 business days PLUS processing time which it DOES NOT say when you select your shipping method. I made a suggestion that he should update his website to inculde the processing time so people wont get upset, he said he would tell his manager.(come to find out he IS the manager) I mentioned how I called on Monday and was told it was shipped and thats why I couldnt get a price match and he told me it must have been an error on the website that they dont sell them that cheap. Told me my TV would be delivered on Nov. 21! Thats 10 business days not 4-6! He started YELLING at me. I do not have enough room here to write his whole rant but he was the rudest person I have EVER talked to in customer service. I finally had enough of his rudenss and told him goodbye. He imediately called me back at work and asked if I wanted to cancel my order. I told him I did not and to ship my TV and not to call me again because he was rude. He imediately called me back AGAIN and told me he was canceling my order! I was furious, knowing it was going to take FOREVER to get a refund and then have to purchase a TV somewhere else. I called back and spoke to Shawn who transfred me to Kevin...Kevin apoligized for how he treated me and said my order had not been canceled. Said that they get over 200 calls daily wondering where there order is and he was upset(hence my sugestion for the added verbage regarding processing)  
Who does business like this?  
I will NEVER shop here again and will not refer anyone to them. It is true you get what you pay for. The price was cheaper then the store but I paid the price in service.  
 
UPDATE Nov 14th. Called back today to check again on the status of my order and was told they still do not have a tracking number. I canceled the order after a short discussion with Shawn about the misleading statements on their website. On a side notw while I was on hole the message played saying "Free ground shipping takes 7-9 business days before arriving at your door" Thats the FREE I upgraded my shipping and wasnt going to have it till 10-12 business days. DONT WASTE YOUR TIME!  

This review was modified by its author, pjgirl, on 11/14/08 6:53 PM.

Good price and super quality. Strong recommendation.

Hi,  
The service was the best I have ever gotten from any online purchases I made. I will buy again from this company and I recommend them to anybody. Their price are also competitive.  
 
I hope you guys keeps it up!.  
Thanks,  
Frank

I am extremely dissatisfied with this reseller. I ordered a Sony Alpha DSLRA700H package. US1Camera sent me a Canon lens and a Sony Alpha DSLRA700, which is not the same by any stretch of the imagination. A DSLR-H is a prebundled package and that is what they advertised and what I puchased but not what I received. I have contacted Sony and they advised me to return the whole package. If I purchase a DSLR-A700H I am supposed to receive just that and not a DSLR-A700 and a lens on a separate box. Consumers Watch out!

We ordered a sony video camera for a friend in Europe and were very pleased with the inside sales people and the proptness of the delivery. would i go to them again, yes.

DON'T BUY FROM THESE GUYS!  
 
My product has been tied up in their "warehouse" for over 6 days (more than 4 business day).  
 
I can't get through to customer service. After an hour of waiting on the phone, I called sales but the guy quickly transfered me back to the customer service queue.  
 
I quickly called him back but got his voice mail.  
 
Any of this sounding familiar?? We've all bought from shady online retailers before... don't get tempted by a lousy $15 savings. Just buy from someone else, you'll be doing yourself a huge favor.

This review was modified by its author, Sativo, on 11/4/08 11:03 AM.

Do not deal with this company? My "new" Canon lens arrived in a white cardboard box with no warranty and no manual. No fewer than 10 attempts and 2+ hours on hold ever got past their recorded message. Spend a couple extra dollars and buy from an honest vender.

This review was modified by its author, badhatharry, on 11/15/08 7:26 AM.